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We've been helping people with their computers for over a decade. Now for the first time, we're proud to offer Cloudeight Direct - a service unlike any other. We'll connect directly (and securely) to your Windows computer and help you with your computer problems, set up email accounts, install software, remove clutter, optimize your Windows system, and help you solve your computer problems, personally. We can help you with dozens of annoying computer problems and provide you with personal computer help - when you need it, no matter what it is. When we connect directly to your computer - with your permission - you'll be able to watch as we work. We can optimize your computer, remove malicious files, organize your computer, set up multiple email accounts, clean junk and garbage files - or do almost anything else you want us to do. Our Cloudeight Direct Computer Care customers will also get telephone support whenever necessary. Cloudeight Direct is a service unlike any other - at a price everyone can afford. It's like having Computer Repair Insurance! Don't have a credit card? No problem! Order by regular mail! We'll securely and directly connect to your computer and help you with all your computer needs! You can watch as we work on your computer. Telephone support available when needed. We can help! The Cloudeight Direct Computer Care keys you purchase, never expire. You can get your keys now and use them right away - or save them and use them when you need them. It's like having computer insurance.By directly connecting with your computer we can:
Single Windows Care Service (one service call - any problem)
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Don't have a credit card? No problem! Order by regular mail!
When you buy our Cloudeight Direct Computer Care service, we'll send you a special service key (or keys, depending on which plan you select). You can use your service keys any time - they never expire. Use them now, use them next month, or use them next year. The service keys you purchase from us never expire! You can use them when you need them. We'll be here for you. We'll help you with your computer or we'll give your money back.
Read our terms and conditions here.
We've been on the Web since 1999. And we've been helping people with their computers since we started our online business. Before that we were helping our friends and families with their PCs. We've published a number of computer-help ebooks. We've been publishing computer tips and tricks newsletters since 2001. We've helped thousands of people with our newsletters and ebooks. Now with Cloudeight Direct Computer Care - we are able to help you directly. We guarantee we can help you with your computer needs - or you don't pay a dime. And with telephone support available (when necessary) we will personally work with you to solve even the most complex Windows problems. If we can't help you, you don't pay!
1. Cloudeight Direct Computer Care means we connect directly to your computer. We will connect to your computer directly, only with your permission, to perform services required to fix your computer problems, set up email accounts, install software (with your permission), to clean and optimize your computer, or to perform any services you require or which are necessary based on our assessment of your computer and your requirements.
2. We do our best to keep your data safe. We will create a restore point before we do any work on your computer as a precaution. We will treat your computer as if it were our own, but we cannot be responsible, or held liable for any damage or loss of data. While we will use the utmost care to ensure that your data will be safe - we cannot, nor can anyone, make that guarantee. As always, we recommend you keep a full mirror-image backup (hard drive clone).
3. Cloudeight Direct Care Service Keys never expire - you can use them when you need them. Cloudeight Direct Care Service Keys are not transferable. You may use the key (s) for Cloudeight Direct Computer Care service on any computer you personally own. If there are three computers in your household, you can use the keys for Cloudeight Direct Computer Care service on any of your computers. Cloudeight Direct Computer Care service keys never expire - you can use them this week, next week, next month, next year -- whenever. Keep in mind that each key can be used only once: one key equals one service call. Your service call includes a personal review of your problem, directly connecting to your computer to fix your problem, or to provide other computer-service you've requested, online chat with you (when necessary) to keep you informed as to what we're doing and why, and telephone support when necessary. One key entitles you to one service call. We'll perform the service you've requested to your satisfaction. If you're not satisfied, we'll refund your money immediately, or issue you a replacement key free of charge.
4. Cloudeight Direct Care Service is available worldwide. Telephone support is available to our friends in the USA and Canada only. We use online chat to talk to our customers during sessions - worldwide. Our service is available to those using English-language versions of Windows only. We can help you with: Windows XP (all versions), Windows Vista (all versions), Windows 7 (all versions), and Windows 8 (all versions).
5. High-speed Internet is required. In order to use Cloudeight Direct Computer Care service, you will need a broadband (high-speed) Internet connection such as cable, DSL, FiOS, or high-speed satellite. If you're using dial-up we won't be able to directly connect to your computer to help you.
6. What we can fix. We can help you with almost any computer-related problem. We can help you with software problems, setting up email accounts, and many other things. If your problem is a hardware problem we cannot assist you with that. If we discover your problem is hardware-related we will tell you and give you our advice. And we'll refund you if we are not able to help you. If you have a 3-pack key set, we'll allow you to reuse the key if we find we cannot assist you - or we'll give you a pro-rated refund if you wish.
7. What we do. In some cases we made need to install software on your computer to repair it or optimize it. In most cases we will use freeware programs. If you choose to have us do a complete image-based backup of your computer you will need to have an external or second internal hard drive with a capacity equal to or greater than the Windows drive. You will also need a blank DVD or CD-ROM and a CD/DVD/RW drive (most computers come with this type of drive). There may be cases where there are no freeware programs available to accomplish a repair task - in that case you can either choose to purchase the required program or not. In any case, any additional software required, if not free, is not included in our service. You will have the option of buying the required software or not.
8. We take every precaution to keep your data safe.... but we cannot be responsible for lost data. We take all the steps necessary to keep your data safe including creating a restore point (when necessary) before we begin helping you with your computer.
9. What you agree to: By purchasing Cloudeight Direct Care Service you indicate that you have read and agree to all of our terms and conditions.
Don't have a credit card? No problem! Order by regular mail!
*Worldwide service available for English-language versions of Windows only. We can help you with all English-language versions of Windows XP, Windows Vista, Windows 7, Windows 8. We can also assist you with iPad and Kindle Fire tablet computers (English-language versions only).
Cloudeight Direct Computer Care ©2012 Cloudeight Internet - Page design by Cloudeight Internet.
Customer testimonials:
"Today TC spent three hours working on cleaning up my computer. What a great job he did for me. I only bought one ticket; now I am going to buy three for the future. His knowledge, patience and great sense of humor made this process a delight. I recommend this new service without hesitation. Good job! I am sold on the this new service. Thanks!: (Mary H.)
"I want to let you know how happy I am with the "Cloudeight Direct Computer Care" that TC did on my pc. (insert swollen head here) The service was excellent! Anyone hesitating about whether to do this or not should have no worries at all. It is so nice knowing that we have a service like this available to us. Thanks once more," (Jerry V.)
" I just had to tell you how happy I am with your Direct Computer Care. Your sale couldn't have come at a better time. I was in need of help removing a Trojan from my desktop computer when I saw your sale. Bought it and the next day got the key code and then submitted the form and my computer was cleaned up with your Direct Care. This all happened with in a day. Wow what a cool way to get help from a trusted place. It was more than expected and I am one very satisfied customer. I will tell others of this computer help and your so helpful Newsletter. I am a long time subscriber and now will be spreading the word about this. Thanks so much." (Diane K.)
"Your Cloudeight Direct Service is just great! I had a problem with a failed Windows Automatic Update and so I bought a key and asked for help. Cloudeight Direct worked just as advertised. The help was prompt, knowledgeable, and it was even fun to watch. You stayed with me until the problem was solved and I really felt like you wanted to help and to make me happy. Based on my experience, I'll bet you'll get a lot of requests for help. Thanks again for being reputable and helpful! I felt it was money well spent." (James D.)
"I just want to thank TC for the hard work put in on Wednesday fixing my computer. It took him almost six hours to get the problems corrected and he didn't give up until it was fixed. GREAT JOB, TC. It was nice being able to see what was being done and to chat with him during the time we were waiting for things to download. He really is as funny "in person" as he is in his newsletter. I feel like I made a new friend." (Lizzyann R.)
"Several people have tried to help me with power point on my laptop but it would never work correctly. Cloudeight staff was able to do it in about 20 minutes and it works great now!" (Becky M.)
"Fantastic! Bravo! You fixed my computer and I'm as happy as can be. I never thought having my computer fixed could be so fun! Thanks TC & EB! I could not be any more pleased! Best service ever! I've purchased another key - I'm sure I'll be using it sometime. Thanks!":(Mark S.)
"I had no idea how this service would be. WOW! I was impressed! EB worked on my computer and didn't stop working until she had it running like new. The best! I would recommend it to anyone who needs help with their computer for anything. It was even better than I thought it would be. Great job EB & Cloudeight! (Bill C.)
"Hi, I would like to thank 8Ball and TC for all of their hard work trying to fix my computer using the new Cloudeight Direct. The session lasted for over 3 1/2 hours. I had tried to solve the problem (av.exe virus) myself from what I learned on the Web. I definitely was given incorrect information and by using that information I caused more problems. 8Ball and TC wanted to continue with the more ideas. I told them to stop. The more time they would have to spend looking for these corrupted files was taking time way from other people needing help. My little knowledge trying to solve the problem made a larger mess. I decided it would be easier for me to reinstall Windows. I told Cloudeight that they could keep my Key for all of their hard work but they would not agree. They stand by their word, if not fixed a refund will be given or keep the Key for future use. My hat goes off to Cloudeight Direct for their knowledge of the computer and patience they have with their customers. Even though my problem was not found after trying one thing and then another, I highly recommend and will continue learning from Cloudeight. Go to them first with your problem." (Cheri)
"Hi all - I am really pleased with the new Cloudeight Direct. It is well worth the money. And everything they did for me. I would recommend it to everyone. Thanks again EB. Yours Avril H."
"What a wonderful
experience with Cloudeight Direct Computer Care! I sure needed help
and I got it in jig time with EB giving 200%. It was as if she were
sitting right beside me.
With the running conversation in the chat box, it was a very
personal experience.
Thank you so much....I feel like I've been let out of a cage, and
that you have my back.
Taking my computer into a shop has never been very satisfactory and
I highly recommend Cloudeight Direct Computer care to everyone!"
(Ruth N.)