Anthony has problems with Windows Update site
When attempting to access Windows Update using the link on the Start menu, the update checking page opens, and then displays an error page with the statement "The website has encountered a problem and cannot display the page you are trying to view." All attempts at accessing the Update site has failed and am at a loss as what to do. When attempting to initiate an email support request I get the standard "The page cannot be displayed" window. I've tried the solution page, nothing worked. even a Google search resulted in no help. Can Cloudeight help or do I need to do a reinstall of Windows XP Pro.

Our Answer
First, we notice you're using Firefox to access the Windows Update site. This is a no-no. You must use Internet Explorer to access that page. If you want to use Firefox to access that page you'll need to install IE Tab. It's a Firefox Extension that allows Firefox to use the Internet Explorer engine without switching browsers. All you have to do is click a button to use IE-mode and click again to go back to Firefox.

Since you don't specifically state which browser you used to access the Windows Updates site, we assume you use Firefox because that is the browser you used to access our Web form and that you have Firefox set as your default browser. But, if you are using Windows Internet Explorer to access the Windows Updates site, and still get that error, here are a few things we can suggest you try:

Method #1

If you have a 3rd-party firewall installed, disable it. Then add "http://*.microsoft.com" and "https://*.microsoft.com" to your trusted sites under Tools/Internet Options/Security. Now try to access Windows Update.

If method #1 does not work for you continue reading.


Method #2

Rename the Windows Update folder

Try to rename the file named Catroot2 to oldCatroot2. This file is located in “C:\Windows\System32\”. After you do this, try accessing Windows Update.

If method #2 does not work for you continue reading.

Method #3: