Bellsouth continues to reject most of our newsletters. Last week a number of Bellsouth customers contacted Bellsouth to complain, since many pay for our newsletters and all are opt in to get them. Bellsouth assured them they would not censor and refuse the mails. Yet, it continues. Can you please have someone look into this? We have to pay for each and ever newsletter we send even when they bounce. And, when dozens of Bellsouth customers write to us to complain, it takes manpower to answer them all.. which we do personally.

Our domain is thundercloud.net, smileycons.com, emailguardian.net and zappit.net All of our newsletters come from our Lyris mail server which is pr1.netatlantic.com

Our newsletters are all opt in and total over 400,000. We will post your response (or lack of response) for public view on both our site and our newsletters in hopes this issue is resolved.

I will include some of the sample rejection messages we are getting from your domain. I have hundreds more if you want them. Please do not blame this on personal filters that customers have chosen to use, as there were a number of Bellsouth customers who told us you did place blame on this but they were NOT using your filter or any other spam filter.

Regards
Cloudeight Internet LLC

And here's the reply from Bellsouth -

----- Original Message -----
From: BSDN feedback@/bellsouth.com
To: Cloudeight
Sent: Thursday, September 29, 2005 7:25 AM
Subject: BellSouth Internet Service Customer Communications (KMM20910383V93132L0KM)

Hello, !

Thank you for your recent email. You are receiving this automatically
generated message to acknowledge that your e-mail has been received on
9/29/05. We appreciate hearing from you as your questions and comments
assist us in improving the quality of our service.

Our goal is to process all e-mail received Monday-Friday within 48 hours
and Saturday-Sunday within 72 hours. For your convenience, we now offer
immediate technical support via live webchat. With this service, you
can receive personalized, real-time interactive assistance. You can
find this service at http://bsischat.calltech.com/

Because this is an automated acknowledgement, we ask that you do not
reply to this message.

Thank You!

Electronic Support
BellSouth Internet Services
 

What Bellsouth has told their subscribers - Note the variety of answers and excuses to the same newsletter delivery!

Thank you so much for your alert! I have just fired off an email to Bellsouth. I have let them know that is a newsletter I PAID for, and that I have my spam filter turned OFF. And that furthermore, I did not appreciate their big brother mentality in deciding what was spam and what was not. Bottom line was that if this ever happens again, I will find another ISP.

I guess I will go online to read your wonderful newsletter that I missed. I save all of them in a special folder in Outlook Express called CLoudeight. :) I can always send the page by email. Or should it fail to go thru yet again, I will change my email with you to the Gmail account you blessed me with! LOL (We had several people write saying that Bellsouth told them the Bellsouth Spam filter they set up themselves was the problem and that they should be adjusting their filter for personal use.. yet many of these same folks claim they do NOT use the Bellsouth personal filter as you claimed too!)


****************

Thank-you very much.  I e-mailed BellSouth to tell them to make sure that e-mails from pr1.netatlantic.com  should always be put in my inbox and that this is not spam.  I appreciate the heads up.  Information Avenue is very important to me - I save every e-mail.   (guess what? this was September 16 but our next newsletter which was for our Stationery release did not get delivered to hundreds of Bellsouth customers yet again. .. guess they forgot to whitelist the server afterall :(

******************

Thank-you for letting me know about this. I am mad. The last issue I received from Information Avenue was Sept. 9th. I appreciate you letting me know right away because it might have taken a bit for me to realize that I wasn't getting them. Especially since I have them delivered right to their own folder in my inbox.

Is there anyway you could try to send me the Sept. 16th issue again - to see if it will make it through? I wrote Bellsouth an e-mail concerning this last week. I haven't heard anything from them - so I just went to their website and wrote an e-mail to support telling them of the problem - and that it needed to be fixed right away. Thank-you again,  (Sorry but we cannot resend a single issue; its all or nothing. So, did Bellsouth ever answer you?)

********************

Thanks so much for the heads up....have contacted Bellsouth and hopefully this will not happen again....will see what happens on Friday, if I don't received my newsletter will sure be getting back to Bellsouth. (Guess what? Several hundred of the Stationery newsletter that went out this week did NOT get delivered, so if you are signed up for that newsletter chances are you did not get it!)

***********

Dear Cloudeight, This is the reply from Bellsouth. They need to get a better reply!! I know I have not changed anything about my email setup. I don't know if you guys have changed anything with your setup. There will be another request from me to them to find out what is meant by the "setup" of the email. Have a great week. At least I have my home page set to Cloudeight, so I can go there and read the newsletter that I missed.


Dear BellSouth FastAccess Customer,

Thank you for taking the time to contact Bellsouth FastAccess Email Support We

appreciate the opportunity to address your concerns because it is our goal to

provide the highest quality Internet service available.

The rejection would come from the set up of the email and not the content.

Again, thank you for this opportunity to address your concerns. Help is just a

click away! Solutions to common technical problems, answers to frequently asked

questions, and real-time chat with a BellSouth eAgent are all available online

at http://help.bellsouth.net. You can also reach us 24x7, toll free at

1-888-321-2375.

Sincerely,

Bellsouth FastAccess Email Support

1-800-4DOTNET

1-800-436-8638 (Dial)

1-888-321-2375 (DSL)

(No, we have not changed a single thing with the way we set up or send our newsletters. The only thing that has changed is hundreds of Bellsouth folks are getting their newsletters refused all of a sudden and it has been going on for over 2 weeks now).

********************

I have contacted Bell South and the said that they were have trouble with their server on Friday and they think that is the cause of the problem. (Geesh.. another "new" reason for the same newsletter being rejected.. I thought they said it was the users fault or was it they forgot to white list or was it.. .. but guess what else? As noted above, hundreds of Bellsouth Stationery news got refused a week later, so does this mean the server was having problems the day we happened to send our next newsletter?)

**********
Hi, I am so sorry but I can not find a link to change my email address for my premium newsletter. I do not have an old newsletter to do this either. If you would be so kind to send me the link to the premium home page or where I can change my email address I would appreciate this. I am getting ready for another hurricane at the moment but I will contact Bellsouth as soon as I can to tell them again how I feel. Thanks for you help. I love your letters (Link is included on all newsletters and it is on the Premium home page. We hope you stayed safe!)

**********

Hi CloudEight & ThunderCloud,
Thanks for tending to our Bellsouth problem. I noticed my InfoAve Premium was missing Friday. When this happened a few months ago, you were kind enough to respond to me, so, now, I'll try to help you any way I can. When I noticed my issue was missing this time, I knew all I needed to do was go to the archive page and send the page to myself. Came thru fine. Since I'm online a lot, this was not a big deal. But, when I got the email, "Bellsouth.net rejecting your Cloudeight Mail", I went to our webmail page to see if I could figure a way to "unfilter" the filter. I think I may have found the solution. I went to Bellsouth Webmail. All of that was in the address bar. On the main webmail page, in the left column, we have a list like this:

--------------------------------------------------------------------------------

Folders
Inbox
MailGuard
Sent Mail
Drafts
Trash

Options
Address Book
POP3 Mail
Manage Spam
Preferences >>>>>>>>>>>> Click this option. On the right top, there are blue boxes with these choices:
E-Mail Help
Mailbox, Rules,Signature, Display, POP3 Mail, Block Senders, Filter>>Click Filter.

--------------------------------------------------------------------------------

This opens a page where we can add a filter. I did this: Rule One: If (Click drop down menu & select) "From" (Click Next Drop Down Menu & select) "Contains" (Type in next box) CloudEight InfoAve Premium. Then select: Move to folder :(Move the green dot) , Click the drop down menu & select : Inbox
I also added Rule Two: "If" the "Subject" line contains: " CloudEight InfoAve Premium - Issue #

--------------------------------------------------------------------------------

Hope this helps "fix" the problem until we can rattle some cages at Bellsouth!!! They know me as a "Squeaky Wheel" already, some know me by voice now. (LOL) I have a friend that works as a DSL tech for them, I'll talk to him to see what we need to do.
You both do an outstanding job for all of us..... you seem like FAMILY !!
 (awww Thanks!.. and this is nice of you!  I have a feeling the average user will not want to jump through all these hoops though! And what about those Bellsouth users who are NOT using the filter... )

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