Earlwana chastises us for promoting LastPass
You wrote about LastPass once before and, because I had shopping for a new password manager, I immediately followed your advice. I downloaded the trial version and gave it a run. As soon as I realized it was an online manager I uninstalled the program. I am not comfortable using any online storage of sensitive information and, when asked, gave that as my explanation for not keeping the program.
When I viewed my Master Card statement for that month I found I had been charged $66.81 via NETWEBSALE.COM. I was not aware that I had agreed to purchase the LastPass Pro version. I have not heard from LastPass and I don’t expect to hear from them.
I have not requested a refund because I doubt I would get a refund. Nor do I expect you to do anything, I just want you to be aware that you are promoting a company of questionable integrity.
First of all, we’ve never referenced LastPass Pro in any of our articles – in every case we’ve referenced LastPass Free – it’s what we use and what we recommend, though we’re sure that LastPass Pro is a fine product and it does offer some additional features we don’t think are necessary. That being said — it’s important that whenever you’re buying a product or a service it’s essential that you buy the product from a reputable company. LastPass is a reputable company – but it’s clear you did not buy LastPass Pro from them.
LastPass Pro only costs $12.00 a year, $24.00 for two years, etc. You would have had to go through a checkout process – on the Last Pass site and given your credit card information and number to them to purchase LastPass Pro. There would be no charges on your credit card other than the $1.00 a month charge for LastPass Pro.
You should contact your credit card company immediately and file a complaint for an unauthorized charge. Whatever you bought – it was not LastPass Pro. One of the nice things about shopping online is if you’re defrauded, you are not liable for a single penny. You need to get your money back right away.
There’s no telling who NETWEBSALE.COM. is, but if you did not give that company your credit card info, then you need to contact your credit card company immediately and have that charge removed from your bill. There are all kinds of reports of NEWWEBSALE.COM scams, ripoffs and spam. We’ll be reporting on this scam in a future article.
We have not, nor heard of, any problems with LastPass; we are 100% sure that LastPass is not connected with the charge to which you refer.
We continue to recommend LastPass. The free version will work great for most of you. If you opt for the Pro version, it’s $1 a month.