Don’t Fall for the ScanGuard Scam

By | December 18, 2016
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Don’t Fall for the ScanGuard Scam

We are stilling getting email from people who write asking about ScanGuard. A few weeks ago, we wrote an article about ScanGuard, but apparently legitimate tech sites are advertising ScanGuard now, and many of you think because you saw it advertised on a legitimate tech site, that ScanGuard is also legitimate.

What it actually means when you see ScanGuard advertised on a legitimate tech site is that that site cares more about money than about you. ScanGuard is a scam. They use advertising that is deceptive, for instance making the advertising look like a breaking news story. And since ScanGuard affiliates are making up to $70 a sale. So just because you see ScanGuard advertised on a legitimate tech site, it doesn’t mean that ScanGuard isn’t a scam, it just means the tech site is more interested in making money than they care about you.

Here’s the article we wrote about ScanGuard and nothing has changed since we wrote it – except that ScanGuard is paying affiliates more money for recommending it.

ScanGuard: Another Day, Another Miracle PC Program

“We can clean up, speed up, and protect your computer automatically.”  “We can make your computer run like new with just two clicks.” “We can protect and speed up your computer with one click.”

There doesn’t seem to be any end to the snake oil flowing from the Web. In the past few weeks, thanks to a big advertising budget, and a lot of ads on Facebook, one of these one-click wonders has caught the attention of many of our readers, some of them have written to us to ask if it this one-click wonder is any good.

Recently….Many tech sites and newspapers/magazines say their Internet investigator, or tech writer recommends it. They make the ads look like breaking news.

PC Owners Urged to Do This Today!

If you live in the U.S and have a windows computer that is older than 6 months old, or just not running how you would like it, then this may be the most exciting article you ever read. Thousands of people across the U.S are rushing to get their hands on the latest system that is speeding up computers and protecting them from malware in minutes…” (or it will say if you live in Australia, or UK, etc. as it is country specific).

But it is nothing more than the same old snake oil we’ve all heard a thousand times. And the snake oil currently making the rounds is “Scanguard”

First, let’s look at some of the claims Scanguard makes (these claims come from the Scanguard Web site).

Boost Memory
Is your device clogged up with duplicate files wasting space? Our File Manager will help locate and remove any file with duplicate characteristics in just a few clicks.

Enhance Performance
Over time your computer will naturally slow down, we help identify specific errors and programs which impact performance to get you back in the game.

We understand that privacy is important which is why we prevent unauthorized access to your private data with our Two-Way Firewall.

Browsing Performance
Let us assist in improving your internet browsing speed. We will improve performance in a matter of seconds by managing unwanted caching and old history.

Anti Virus
Our full system scan will locate, quarantine and eliminate malware, trojans and more insuring you are protected against harmful viruses.

Let’s go over each of these claims, briefly. Yes, I know that’s hard to fathom, but I’m going to try to be brief..

The first claim is that they can boost your memory by removing duplicate files? RAM is your computer’s memory. It’s stands for Random Access Memory. The more RAM your computer has, the more memory it has, removing duplicate files has nothing to with RAM..

The next claim is that your computer slows down with age. I think they have your computer confused with us. We slow down with age, but our computers do not necessarily slow down with age. But the troubling part is “we help identify specific errors and programs that impact performance to get you back in the game”. That’s beautifully written sophistry. What errors? What programs? Give me an example. And what do they mean by back in the game? At least that’s better than “make your computer run like new”. You can never come back to them and tell them they didn’t put you back in the game. Right? What the heck does “back in the game” mean? It’s supposed to make you think “run like new”, without saying it, since they have to know it’s not true.

Coming soon…

They’re  going to add a firewall. They claim that their new firewall will to protect your data. They tout a “two-way” firewall. Windows already has a two-way firewall. So what? If you believe a firewall is going to protect your personal data, go talk to companies like Target and Yahoo, who both, we’re sure, have very expensive firewalls, yet they’ve had massive amounts of data stolen either because they were hacked in spite of their firewalls, or because one or more of their employees were tricked into giving up their passwords. See this story from the “Boston Globe” how an employee of a large company was tricked into clicking a link in an email that led to a breach that led to the theft of the personal information, including Social Security numbers, of thousands of people.

Most of the time, on your PC, you data is not stolen because you do or don’t have a firewall. It’s stolen because you’re tricked into giving up your passwords and logins. That’s most individuals have their data stolen, not for lack of firewalls. We’re not saying you don’t need a firewall, we’re saying they don’t prevent identity theft – and if you’re using Windows 7, 8.1 or Windows 10, you already have a “two-way” firewall

We have to give credit where credit is due. These people should be in politics. They have such a way with words.

“Browsing Performance — Let us assist in improving your internet browsing speed. We will improve performance in a matter of seconds by managing unwanted caching and old history.”” It’s a wonder whoever wrote that isn’t in parliament (it’s an English company). They want to assist – who? Who do they want to assist? The user? The Web? The universe? The prime minister? Another great and nebulous phrase follows ” Internet browsing speed”. That’s supposed to, we can only imagine, make you think their program is going to make your internet connection faster. But that is not true, so they say “internet browsing speed”. Clever. The next sentence is masterful — “We will improve performance in a matter of seconds by managing unwanted caching and old history.”” What is “unwanted caching”? Every site is cached, otherwise you couldn’t see it. Actually, caching speeds up the loading of Web pages. What is “old history”. If it’s history, it can’t be “new”. It can be recent, but not new. That being said, removing your old browsing history, maybe good housekeeping, but it’s not going to speed up your Internet connection, or even your “Internet browsing speed” whatever you think that nebulous term means..

And finally: “”Anti Virus – Our full system scan will locate, quarantine and eliminate malware, trojans and more insuring you are protected against harmful viruses.”” We did some research. We could not find Scanguard listed on an independent antivirus testing lab – or in any independent antivirus testing lab’s test results. The other stuff they say is just fluff, and if you believe it, you’re just going to be out the $49 (per year) they charge. But trusting your computer to an antivirus that does not show up on any of the major independent antivirus testing lab’s test results, is taking a change with your security and online safety..

This program is like all the other one-click wonders – except it adds a twist of antivirus. And we couldn’t find any antivirus lab results listing Scanguard. The last big one-click wonder to advertise heavily on Facebook was SpeedFix Tool — which you can read about here. We are throwing Scanguard into the same basket with SpeedFix Tool – with one extra caveat – we would not trust its antivirus component..

The verdict: You don’t need Scanguard. In our opinion, if you buy it, you’ll be wasting $49. If you have an extra $49 you don’t know what to do with, let us know!!

As long as we’re playing the game of unsubstantiated claims::

I am 2.5 times wiser than EB..
I can run 1.8 times faster than EB.

Additional reading about Scanguard:

Microsoft forums:

Bleeping Computer: 



15 thoughts on “Don’t Fall for the ScanGuard Scam

  1. Reta Aronson

    Oh TC I saw this and immediately realized what was happening as I was a victim of that ruse that flashed my screen with the Microsoft alert that my operating system was compromised and a link to repair it at a cost of 300.00 dollars, fell for it but realized in a flash I had made a terrible mistake and immediately called my bank and stopped it from being posted and a couple of weeks later another Cloudeight customer went through the same thing and wrote to you but did not hear if she was able to get the charge halted. Thanks again you two for being there for us. Reta

  2. Margaret Mitchell

    Thank you so much for this info on Scanguard….I was almost fooled & just about ready to download it when I got your newsletter……not that I minded the $49.00 cost but the fact that I was being duped just made me so angry. I really was convinced this time that this was genuine….thank god for you TC & Darcy, what would we do without you? I must be getting dim in my old age ….keep up the tremendous work you are doing… will never know how much you are appreciated……my thanks again……….Margaret

  3. LaDonya Christopher

    My instincts tell me buy this or that but common sense tells me..wait Google it first. Thanks for the heads up on products because we try to be informed customers but wind up being taken for our hard earned money!!!

  4. Tracey Mackie

    I just saw the advertisement for Scan guard and my first thought was to ask google if it’s a scam, which lead me here. Thanks for explaining in detail what some may not think to ask 🙂 Cheers

  5. Norman

    As everybody is saying this load of rubbish is just another scam and should be stopped.
    I was conned into a free download for a short time (FIRST COME FIRST SERVED) did a scan with loads of so called threats and then to clear you have to pay so there is nothing free about it at all.

  6. Pingback: Don’t Fall for the ScanGuard Scam |

  7. Jane

    Now I read this – too late for me! I found it on ‘Facebook and it looked good. First they took £3.59 off me, then £34.80, then £42. A month later they’ve taqken £9.59!

    So I’ve reported them to my bank and hope they can stop this. Obviously, it looks like I’m now in for monthly payments. And when you log into – just look what you get! Rubbish! Wish I hadbn’t fallen for it.

  8. Philip

    ‘scanguard’ as they choose to call themselves .. or better Scam Spam aware guard lol, have been masquerading as a legit operation with a legit stable of top class security and protective software thingies …
    I have for 3 months now been pursuing them for some real details about their so called one-click-fixes-all suite of nonsense lol .. I have become increasingly abusive to them as time has passed, to Dean, my apparent account manager, his boss Lewis, and some woman calling herserlf Cynthia C Klein … challenging them in the most aggressive ways to get a real job cleaning toilets etc, and to this day the only replies I’ve had were to ask me not to swear …
    Ohhhh .. in short, its a totally fake operation, seriously do NOT give them any money, in fact, don’t even give them your email address ..
    Thankfully their news/advert scam has stopped appearing on all the websites that have been hosting them.
    SCANGUARD equals SCAM ok ….

  9. Donna McLendon

    My 92 year old mom wanted to protect her Mac laptop. She had “read somewhere” that this was a great program and purchased it. When her statement came, I saw she purchased this through PayPal. Now I’m trying to get these charges reversed and need to remove this program. Any suggestions on how to go about doing this? I have asked her to discuss purchases with me first or at least do Goggle scam checks first but she has early stage dementia so most current things I tell her she doesn’t remember

    1. infoave Post author

      If she paid with PayPal from her PayPal balance, call PayPal and tell them she was the victim of a scam. If she paid with a credit card through PayPal, call the credit card company and tell them what happened– she’s an older lady and fell for a scam. There’s no shame in that. We have given this advice to dozens of people and, as far as we know, all of them got all or most of their money back.

  10. John

    AS the saying goes ‘if it looks too good to be true , then it probably is’

  11. krystal

    I nearly fell for this but nowadays older and wiser I decided to google it first and glad i did. thanks for saving me.

  12. Valerie

    Interestingly enough, Scanguard just appeared in AARP’s web newsletter for this week. The pitch is for users of Android smartphones who may have fallen victim to the dreaded ‘hummingbird’ virus. You’re urged to download their app from Google Play to scan for viruses and malware, because they’ve extended their ‘free’ software offer for a limited time. Apparently, AARP did not do their homework on this!

  13. Chuck

    I have a question , I have had Scanguard for about 5 months , I have not noticed any difference in the computer, just 3 days ago they have quite popping up on my computer and all my files and photos are gone, Any ideas on what i can do ?

    1. infoave Post author

      You should have never installed Scanguard in the first place. As far as your computer goes, sounds like your hard drive is going south. Hard to tell without looking at it. I don’t know if you could get any money back for Scanguard after 5 months or not… but you might want to check with your credit card company.


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