Fixing Internet connection problems – Get back on the ‘Net

By | May 28, 2011
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Here are some tips you can try if you experience problems with your cable or DSL connection. Connection TCP/IP problems can be really hard to troubleshoot. And sometimes your connection may quit for no apparent reason. This can be frustrating, especially if you’re not sure what to do when it happens.

First, make sure your ISP is not having problems. Cable and DSL modems have a connection light that is on and not flashing when a connection is available. If you don’t see a steady connection light, call your ISP to make sure that the problem isn’t with them. If your modem indicates a connection is available but you cannot get on the Internet, here are some safe and easy tips that we’ve used many times that should help you get back on the Internet fast.

1.Try automated repair. Just right-click on the problem connection in the Network Connections folder and choose Repair.

2. Re-set your router: If you have a home network, the problem may lie with the router or in the connection between the router and your broadband provider. Follow the directions for resetting the router. Most always you can reset your router by unplugging the power cord, leaving the router off for at least one minute, then turning it back on. Routers vary though, so be sure to check your manual.

3. Re-set your cable DSL modem: If you have a broadband connection, the problem may be with the IP address assignment by your ISP. Turn off your cable or DSL modem by unplugging the power cord and leave it powered off for at least three minutes. Plug in the power cord and wait until the modem has cycled though its test cycle. Hopefully, you’ll find that your back on the Internet.

4. Power Cycling: First shut down your computer, then unplug the power to your cable modem, and then unplug the power cord from your router. Wait at least three minutes, then plug the power cord back into your modem and wait for the test cycle to complete. Now power-up the router and wait for its test cycle to complete. Finally, boot up your computer. You should be back on the ‘Net now.

8 thoughts on “Fixing Internet connection problems – Get back on the ‘Net

  1. Max

    This is all good advice and works most of the time, and is the first steps to take when loosing your Internet connection. And sometimes equipment does go bad. However, I find that sometimes your ISP is not as smart as you are. There have been several times my ISP insisted the problem was not theirs, but mine. Even to the point of telling me my modem was bad and that I needed to buy a new one, or pay for a tech to come to the house to fix my problem. But guess what, a few hours later (in one case 3 days later) my ISP discovered the problem really was theirs all along – and these people are supposed to be the experts.

    1. infoave Post author

      Obviously, equipment wears out and get damaged. In those situations the solution is obvious: replace the equipment. This tip was for those whose equipment is in good working order – and whose problems are TCP/IP related.

  2. Jean Leclair

    I will try this and hope it works. I have one question: Why do I get an error stating I have a slow connect, click on comment that says (for slow connect and changes so I can continue on. It comes now and then? I am on Verizon Yahoo Beta !I hate it!
    Thank you, for all your help.

  3. Roy Leggett

    I have had prob;ems for about 6 months. When I try to get on line it say”Server timed out, please try again’> Of course trying again did not work. Now server provider says I need to go to a higher speed. Of course $40.00 a month more money. This seems to work but I end up paying $100.00 a month for DSL. Any tips you can give me would really be appreciated.

    1. infoave Post author

      Are you sure you are not referring to your email?

  4. Donna

    hello why cant i access the internet on my phone anymore i have tryed doing what it says above but that dosent work either

    1. infoave Post author

      You’re on the internet…this web site is on the internet.


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