Internet Connection Troubles? Power Cycling Might Help

By | January 18, 2018
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Internet Connection Troubles? Power Cycling Might Help

This tip is for Windows 7, Windows 8.1, and Window 10

If you’re having problems getting connected to the Internet or you’re having problems with your connection slowing down or dropping, power cycling is the first thing you should try. It’s not a fix for everything, but it’s simple to do and it only takes about 5 minutes to do.

Power cycling is just a name for restarting your modem and wireless router. Restarting your modem and wireless router helps create a new connection to your Internet service provider (ISP). Keep in mind that when you power cycle, anyone else using your connection will be temporarily disconnected.

These are the general steps to restarting your modem and router… but these can vary by brand. Some modems and routers have power switches, but the steps below should work for almost everyone.

Unplug the power cable for the router from the power source.

Unplug the power cable for the modem from the power source.

Wait at least 60 seconds. Optional, but a good idea: Restart your computer while the modem and router are unplugged.

While you computer is restarting plug the modem back into the power source. Wait for the modem to complete its test cycle and all the lights look normal.

Next, plug your router back into the power source. Wait until the router powers on and its status lights are on and appear normal.

Now try your Internet connection.

One thought on “Internet Connection Troubles? Power Cycling Might Help

  1. Shawn Patrick

    I was told by an AT&T tech rep to do this. He further advised to leave the device powered off for 2 1/2 minutes to assure a different server would be selected.

    Reply

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