Just Walk Away Renee…
Now that we have your attention we’d like to tell you something we’ve found that causes a lot of problems after a normal (not version) Windows update. This week, both of us installed the latest Windows Update and we both had similar problems. Or more concisely – what we thought were problems.
After the KB4088776 (OS Build 16299.309) update, one of our computers had a black screen and the other had a black screen with white box that said “Personalized settings (not responding)”. Searching for solutions to these “problems” yields thousands of helpful tips including deleting registry keys.
What we’re going to suggest is the first thing you should do, because what we’re going to suggest doesn’t require any registry editing, registry hacks, convoluted settings changes, multiple reboots, or anything like that… it only requires that you just walk away for 5 or 10 minutes. We know it’s logical to want to do something if you see a black screen or “Personalized settings (not responding)”. You want to fix it. Somethings not right, and you want to make it right. But we’re telling you, from our experience, the first thing you need to do is walk away and give it time. The last thing you should do is get impatient, start rebooting over and over, or look for some sort of answer to a problem that may be solved just by being patient.
It has worked for us many times, and it may work for you. And anyway, it doesn’t require you to do anything other than be patient. Whether it takes 5 minutes or 10 minutes or 15 minutes, give the problem time to resolve itself before looking for solutions and fixes.
The next time you have a Windows cumulative update and your desktop doesn’t come right back after the update, be patient. Just walk away… and come back in 5 or 10 minute and we’re going to bet you that everything will be back to normal. And if it isn’t, you can go looking for fixes and solutions.