Karen wants to know about Smilebox
Thank you both so much for all that you do. I have learned more from you about computers that from all other sources put together. My question is, Is Smilebox safe? I have received some greetings & albums from others and they are so fun. I downloaded the program about a year ago and made an album. It was so cute and I loved the program, but immediately after, my computer crashed with a virus. It was SuperAntiSpyware that alerted me, so I called them and the tech told me SmileBox is bad, but I know several people who use & enjoy it. I did not reinstall SmileBox, but would like to use it. So what is your take on Smilebox?
Thank you very much, Karen. SmileBox is owned by Incredimail and it seems most complaints are for charging when customer did not expect a charge, refusing to refund, difficulty cancelling, nagware/ads/toolbars, and problems uninstalling. Smilebox has a reputation as the “World’s Most Annoying App” http://www.talentzoo.com/digital-pivot/blog_news.php?articleID=10968 .
Typical review (after Incredimail purchased):
“I tried SmileBox earlier this year and it took forever to get rid of it. The program popped up constantly from the system tray asking if I wanted to add the most recent pictures uploaded to my computer to my Smilebox. It wouldn’t uninstall, once I was able to find the uninstall option, because it was running. You first have to get it to stop running, which is a chore in itself since it seems to have a mind of its own.
They offer a 14-day trial period, after which they automatically charge your credit card. Several users have complained on download sites like CNET.com that they were charged before the trial period ended and were unable to obtain a refund.”
ONCE PAYMENT IS MADE, NO REFUNDS UNDER ANY CIRCUMSTANCES
WHILE A MEMBER, IF THEY OFFER FREE TRIALS OF OTHER THINGS, ONCE THE FREE TRIAL IS OVER YOU ARE AUTOMATICALLY CHARGED, SO BE CAREFUL OF THEIR MANY OFFERS. SINCE THEY ALREADY HAVE YOUR CREDIT CARD INFORMATION, YOU MAY NOT EVEN REALIZE YOU ARE GOING TO BE CHARGED WHEN TRING (sic) NEW OFFERS.
YOU AGREE TO SUBSCRIBE TO THEIR NEWSLETTER
Complaints about not being able to keep them from continuing to charge their credit cards after they quit the service and problems with getting customer service to respond:
Beware as they do have a C rating with the BBB (Better Business Bureau) mostly due to what is called improper billing practices:
Many issues with auto-charges and problems with refunds, inability to get customer service to respond:
Smilebox seems to be a box of trouble.