Use Chrome’s Incognito Mode to Troubleshoot Problems

By | August 9, 2018
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Use Chrome’s Incognito Mode to Troubleshoot Problems

If you are having problems with Chrome, the easiest way to make sure that it’s not a browser extension causing your problem(s) is to open Chrome in Incognito mode. To open Chrome in Incognito mode, right-click on its shortcut and choose “New incognito window” ,  or click on the Settings icon (3-vertical dots) and choose “New incognito window”.

Incognito mode disables all extensions automatically*. Try browsing with Chrome in Incognito mode for a few minutes and see if you still have the same problems. If you don’t have any problems while using Chrome in Incognito mode, then chances are good that one of your extensions is causing your problem(s). You can disable each extension, one at time, until you find the culprit that’s causing your problem(s). You can then choose to leave the extension disabled, remove it, or check to see if there’s an updated version.

If you’re still having problems, then it’s most likely not a problem caused by a browser extension. In that case, you might want to consider resetting Chrome by following the instructions on this page. That page also has instructions for fixing Chrome by completely removing Chrome and reinstalling it. If you choose to re-install Chrome, be sure you export and save your bookmarks first – otherwise you’ll lose them. To learn how to save your Chrome bookmarks, see this Cloudeight tip.

*Incognito mode in Google Chrome, disables all extensions except ones you have explicitly chosen to allow in Incognito mode. Most of you shouldn’t have to worry about that.

Use Edge or Firefox? You can use a variation of this tip.

This tip will also work in Edge in its “InPrivate” mode and in Firefox in its “Private” mode. You can also launch Firefox it its Safe mode too. Open Firefox, click on Help > Troubleshooting > Start in Safe Mode.


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