Windows 10 Questions and Answers

By | June 26, 2015
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Windows 10 Q & A

We found this Microsoft page while searching for something else. We found it very interesting so we’re going to share the questions and answers with you. We hope you find it educational and useful too. We know many of your are concerned about Windows Media Player and the Question/Answer from Microsoft’s site below isn’t much help. But you will be able to play your music and watch DVDs without installing any 3rd-party apps.

A note from us:  If you’re using Windows XP and you’re ready to make the move – you would save a lot of money by buying a new computer right now – before Windows 10 is released. You’ll get Windows 10 free on or after July 29, 2015 and stores and computer makers alike will be selling Windows 8.1 computers cheaply in the days and weeks before Windows 10. You could save hundreds of dollars by buying a new computer right now and then upgrading to Windows 10 free.  Of course if you’re a Windows 7 user and your computer is getting a little long in the tooth, this would be a great time to get a new computer. We’ve seen 15″ laptops with 4GB of RAM and 500 GB hard drives for less than $300. You’re probably not going to get that price after Windows 10 is released. The perception of Windows 8x as a lemon has made it a pariah and retailers and computer manufacturers alike will be anxious to them sold before Windows 10 is released.

Here are some of the questions and answers about Windows 10 taken directly from the Microsoft site:

What are the basic facts of the Windows 10 upgrade?

Microsoft is making Windows 10 available as free upgrade for qualified Windows 7, Windows 8.1, and Windows Phone 8.1 devices. It will be available starting July 29, 2015; people can reserve their free upgrade today.

You only have until July 29, 2016 to take advantage of this offer. Once you upgrade, you have Windows 10 for free on that device.

Is the upgrade really free?

Yes, it’s free. This is a full version of Windows, not a trial or introductory version. It is available for a limited time: you have one year from the time Windows 10 is available to take advantage of this offer.

How do I get my free upgrade?

You can do one of two things1:

a) Buy a new Windows 8.1 device and upgrade it to Windows 10 for free, or

b) Reserve a free upgrade for your existing Windows 7 or Windows 8.1 PC

Not every device will run every feature of Windows 10. Be sure to check with your manufacturer before purchasing. Additional details on upgrade qualifications are below.

What happens when I reserve?

When you reserve, you can confirm your device is compatible with Windows 10. Between reservation and when your upgrade is ready, the files you need for the upgrade will be downloaded to your PC to make the final installation go more quickly. Then, when your upgrade is ready after July 29, 2015, you get a notification that lets you get started with your upgrade.

Are there any qualification requirements?

The only requirements are that

a) your device is compatible, and

b) you’re running genuine Windows 7 Service Pack 1 (SP1) or Windows 8.1 (Update).

Windows 10 is designed to run on Windows 7 and Windows 8.1 PCs. That means your device is likely compatible and will run Windows 10.1

See the full specifications here.

If I buy a new PC today, can it upgrade to Windows 10?

Yes, new qualified PCs can run Windows 10. Windows 10 is designed to be compatible with the Windows 8.1 laptop, tablet or desktop PCs that are for sale now. Device manufacturers make decisions about their device models and some Windows 10 features may not be available on certain devices, so be sure to check with the retailer or manufacturer for details.

How long does it take to install the upgrade?

Plan for about an hour for the installation. Newer devices may only take 20 minutes, and older devices may take more than an hour.

You’ll need to download the installation files before you begin. If you reserve, we’ll take care of downloading those files for you and let you know when you are ready to get started.

How do I reserve on my existing device?

Just open the Get Windows 10 app (description below) and click reserve.

1.  Click on the small Windows icon located at the lower right side of the taskbar.
2.  Click ‘Reserve your free upgrade’ when prompted.

There’s no obligation and you can cancel your reservation at any time. After you reserve, we will download Windows 10 to your device when it’s available. Then we will notify you when your device is ready to install the upgrade.

What is the Get Windows 10 app?

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Get Windows 10 is an app that’s designed to make the upgrade process easy. It checks to make sure your device is compatible, and it reserves your free upgrade; it also has information to help you learn about the features in Windows 10.

For devices running Windows 7 SP1 or Windows 8.1 Update with Windows Update enabled, the app shows up automatically as a Windows icon in your system tray at the bottom right-hand side of your screen.


How do I get a confirmation that I’ve reserved my upgrade?

Just click reserve in the Get Windows 10 app and then enter your email address at the confirmation screen.

You can also check your reservation status here:

1. Right click on the Get Windows 10 app or Windows icon located at the right end of the taskbar.
2. Select “Check your upgrade status”

If I change my mind, can I cancel my reservation?

Yes, you can cancel your reservation at any time prior to installing Windows 10. Here’s how:

1. Right click on the Get Windows 10 app or Windows icon located in right end of the taskbar.
2. Select “Check your upgrade status”
3. Click the menu in the upper left corner, then select “View Confirmation.”
4. In the lower left, select “Cancel reservation.”

Can I get my free Windows 10 upgrade even if I didn’t reserve?

Yes. The easiest way to get the free upgrade is to reserve, but you can upgrade even if you don’t reserve.

Once Windows 10 is available, we’ll begin notifying devices that their free upgrade is available. Just open the Get Windows 10 app to schedule your upgrade. Note: Some notifications will go out as soon as Windows 10 is available; others may go out in the weeks or months following.

What if I have more than one Windows device—can I upgrade them all?

Yes, you can get a free upgrade for each of your eligible Windows devices. All you need to do is make a separate reservation for each device you want to upgrade.

Why don’t I have the Get Windows 10 app?

If you don’t see the Get Windows 10 app on your PC, it might be because:

1. Your device isn’t up-to-date with at least Windows 7 SP1 or Windows 8.1 Update.
2. Windows Update is turned off or is not set to received updates automatically.
3. You’ve blocked or uninstalled the necessary Windows Update functionality.
4. Your device is not running genuine Windows.

Running Windows Update and installing any available updates will fix the first three issues. Need more help? Go to our Windows Community Forum.

PCs that we determine cannot run Windows 10 will not see the Get Windows 10 app before July 29, 2015. After July 29, 2015, we’ll enable the icon in the system tray. This is to help ensure that you can easily check your PC’s compatibility if you choose.

If your device is managed as part of a school or business network, please check with your IT administrator about upgrading to Windows 10.

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Why am I seeing notifications about Windows 10?

Notifications let you know about Windows 10 availability and the free-upgrade offer.

Can I turn off the notifications?

Yes. Click “Customize” in the System Tray and turn off the Get Windows 10 app notifications in the menu that comes up.

Can I reserve even if I didn’t get a notification?

Yes. You can reserve your upgrade at any time on any compatible PC by clicking on the Get Windows 10 app or the Windows Update control panel.

What edition of Windows will I get as part of this free upgrade?

When you upgrade, you’ll stay on like-to-like editions of Windows. For example, Windows 7 Home Premium will upgrade to Windows 10 Home.

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Do Windows Phone devices qualify for this free upgrade?

Yes. We are working with Windows Phone 8.1 partners to make the Windows 10 upgrade available to most phones later this year.

How much does Windows 10 cost?

The easiest way to get Windows 10 is to upgrade for free.1 We explain how to take advantage of this limited time offer above.

You may also purchase a copy of Windows 10 if you decide not to upgrade, or if you need to purchase a copy for other reasons like installing on a PC you built yourself.

The retail prices for Windows 10 are the same as Windows 8.1.6 Windows 10 Home is $119.99. Windows 10 Pro is $199.99. And Windows 10 Pro Pack, which enables you to upgrade from Windows 10 Home to Windows 10 Pro, is $99.99. All these are available in stores or online.

Will I get all of the features of Windows 10 once I upgrade?

Some Windows 10 features will require advanced hardware and not all features and services are available on every device, nor in every market. For instance, Cortana is not available in all markets.

Will Windows Media Center be available in Windows 10?

Windows Media Center is not part of Windows 10 and won’t be available after upgrading to Windows 10. If you use Windows Media Center, we will alert you during upgrade that Windows Media Center is not available on Windows 10. We know that some users use Windows Media Center to play DVDs, and we are providing a free DVD playback app in Windows 10 for Windows Media Center users.

Can I reinstall Windows 10 on my computer after upgrading?

Yes. Once you’ve upgraded to Windows 10 using the free upgrade offer, you will be able to reinstall, including a clean install, on the same device. You won’t need to purchase Windows 10 or go back to your prior version of Windows and upgrade again.

You’ll also be able to create your own installation media like a USB drive or DVD, and use that to upgrade your device or reinstall after you’ve upgraded.

When do new Windows 10 devices arrive in stores?

New PCs running Windows 10 will begin to arrive after Windows 10 is available on July 29th.

Will all my stuff be in the cloud?

Your files are saved on the hard drive of your device by default. Windows 10 includes OneDrive which provides free storage space in the cloud; this is completely optional, but gives you the benefit of being able to access your personal files from anywhere.

Have additional questions? We can help.

Check to see if your question has already been answered in the Windows Community Forum, or post a new question. If you need help installing Windows 10 when it’s available on July 29, 2015, Microsoft will offer phone and chat support to make sure that you get up and running smoothly.

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Get our exclusive Windows 10 upgrade pre-check and post-check for just $45!

7 thoughts on “Windows 10 Questions and Answers

  1. marion davis

    I have vista on this computer, what should i do with this, is it too old for windows 10

    Reply
    1. infoave Post author

      You can’t upgrade to Windows 10 from Vista. It won’t be free. It would be a very good time to get a new computer, since you can buy a decent laptop for less than $300 and Windows 10 would be around $119 if you wanted to buy it.

      Reply
  2. Michael Drummond

    I just bought my HP laptop last April and it’s ready for windows 10. The question I have is, will lose all my files and photos when I install windows 10?

    Reply
    1. infoave Post author

      We have upgraded with the tech preview several times and didn’t lose anything. According to Microsoft you shouldn’t lose anything. Our advice? Backup your entire c:\Windows\User\YourUserName folder. It contains all your personal files, photos, music, videos, & documents. It’s better to have it backed up and not need it than to need it and not have it.

      Reply
    1. infoave Post author

      There are more games in Windows 10 (including Solitaire — many versions) than there are in Windows XP, Windows 7, or Windows 8x.

      Reply

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