Joanie has questions about our remote computer support
I guess you never get tired of hearing how great you guys are…so, you’re great! I have a key for a computer ‘tune-up’ that I’ll be using sooner or later…and I look forward to having you work on my computer…but, in the meantime, I do have a question: When you, or any one for that matter, uses remote to get into a person’s computer to fix it up, do you see everything that’s in there? I guess this is a privacy issue…maybe you can explain how it works and whether or not you get to see anything private. Thanks for all you guys do.
Our answer
First of all thanks, for your nice comments. Since we started our Cloudeight Direct Computer Care service, we’ve worked on so many computers and each one of them is as unique as its owner.
We connect to your computer, you can see everything we do. You can see the mouse moving, programs opening and closing, commands being typed, and adjustments being made. There is always a chat window open, and we tell you exactly what we’re doing and why we’re doing it. If ever you have question you may ask and we’ll answer you — it is all in real time.
We treat every customer the way we’d want to be treated. We treat each computer as if it were our own. We don’t have any desire to snoop around in peoples’ computers — we do what we have to do to repair it and/or optimize it and everything is explained and visible each step of the way.
Consider when you take your computer to a computer shop or to the Geek Squad. They have access to everything on your computer — and you’re not around to see what they’re doing. With our service- you can see everything we’re doing and we explain everything we’re doing. It is our goal to do our job as quickly as possible. It benefits us and it benefits you, the customer. The sooner we get your computer fixed, the sooner you use your computer.
Yes we can see everything on your computer – but the only things we look at are the things the customer asks us to fix or look at. And the customer always has the option to end the session — once that happens — we can’t see anything. When the session over, we say goodbye and disconnect. We cannot reconnect again without sending you a new connection link and you authorizing a new session.
In almost every way, remote computer repair beats taking your computer into a shop for repair, especially when it comes to your privacy.
We hope this answers your questions. We look forward to helping you, Joanie.