Cloudeight Direct Computer Care – Scheduling

Please fill out the form below. Remember: It is especially important to include your Time Zone. Once you’ve filled out our session request form, we will respond within 24 to 48 hours.

If you have a SeniorPass or an Annual Key and have unattended sessions set up, we can get to your computer sooner in most cases. If you have one of our annual service plans you can request an unattended setup to get your computer fixed sooner!

Cloudeight Direct Session Request

Name: *Enter your name here:
Email *Enter your email here. Please be careful to enter your email correctly.
Your operating system: *Choose your version of Windows
Enter the name of your security software: *For example: Emsisoft, Microsoft Security Essentials (MSE), Avast, AVG, Norton, McAfee, etc.
If in the USA or Canada, your time zone. If not tell us your country: For example: If you're in the USA or Canada indicate your time zone: Eastern Time, Mountain Time, Pacific Time, Central Time. If not in the USA or Canada, indicate your country.
Best days and time spans you can be available *
Enter the day(s) of the week and the times you are available for us to connect to you so we can help you with your computer. The more flexible you are, the sooner we can schedule you.
Please tell us in detail, what you would like us to fix for you: *
Give as much detail as you can about your computer problem(s). Keep in mind if you have a long list of unrelated problems it may require more than one session key.
Cloudeight Direct Repair Key: Enter your Cloudeight Direct Care Key here.
Do you have unattended support set up? *
If you have an annual pass or SeniorPass and we've set up unattended support for you, please let us know.NoYes

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34 thoughts on “Cloudeight Direct Computer Care – Scheduling”

Constance (Connie) Giroux September 13, 2016

I enjoy your news letters. They are very useful specially for an elderly person like me.

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1. infoave Post authorSeptember 28, 2016
  
  Thanks Connnie! We appreciate YOU 🙂
  Darcy and TC, Cloudeight
  
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Judith December 20, 2016

I too enjoy your news letters, and stationery…….and want to get back into using it in Windows Mail

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Chris Noelle Nestor January 21, 2017

I have had the good fortune to have your letter recommended to me several years ago. I have used your service in the past to fix my computers and you have done a spectacular job…that I can trust. I am going to have another computer fix as soon as you can fit me in. Thank you so much for offering this service. CNN

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1. infoave Post authorJanuary 22, 2017
  
  Thank you for your nice comments. We look forward to helping you soon!
  
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Debbie Canady January 24, 2017

I’ve been a loyal and very appreciative follower and customer since you began and just can’t tell you how much I value your knowledge, promptness and newsletters. You two are very rare gems in this world with a quick wit, outstanding service and incredible knowledge. I refer you to EVERYONE!!!!

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1. infoave Post authorJanuary 24, 2017
  
  Thank you so much, Debbie – we really appreciate it.
  
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May Dahl February 21, 2017

I agree with Debbie Canady, in fact she is the one who recommended you guys to me! I just have not been with you since you began, but everything else she said is certainly true!

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Mary Hudson February 26, 2017

So looking forward to another session with you. Have been with you for many years and have used the Direct Computer Care several times. Love the friendliness and wit of both of you. Recommend you to any of my friends who are having problems with their computers or just need to have a stand-by in case of problems.

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coraetta March 28, 2017

My problems are above I thought I was putting them in the right place WRONG!! I put it in the fix for me

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Ruth Rayna June 25, 2017

Am so sorry I have not been in contact with you for too long! the condition of my computer will indicate this, I am sure.
In advance, I thank you for your assistance.

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1. infoave Post authorJune 25, 2017
  
  Ruth,
  
  I am not sure what this is in reference to, Ruth. Please contact us via this page and let us know how we can help you.
  
  Thanks,
  TC
  
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Doris Galer July 25, 2017

You 2 have been so wonderful to this old lady that has probably caused you more trouble than most anyone. I do appreciate all your help, don’t know what I would have done without you. Am looking forward to the next session with you.

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1. infoave Post authorJuly 25, 2017
  
  Thank you very much!
  
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Eileen Edwards February 14, 2018

Love your service. When all else fails turn to TC and Darcy. They always are so helpful. Thank you

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paul phillips May 21, 2018

Thank you for your response up to this point. I am not good at describing problems with my computer, and pray that you will be able to get an idea what to do from what I have shared with you. I am glad that I have been referred to you

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DEBBIE FAHLMAN September 20, 2018

I so appreciate your newsletter & Daily Tips & Tricks! I have been with you since the beginning & have had problems with my computers that you have always fixed for me.
I have not always been able to explain exactly what the problem was, but you were both gracious, kind & knowledgeable as you worked through my non-technical jargon.

Thank you so much for all you do, & you do it with wit & patience!

Looking forward to our next session!

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Richard Claghorn October 10, 2018

I was given the computer. It is an H/P with Win7 that was upgraded to Win10 Pro’ . I am 87 years old and my Grandkids are not here to help me learn computing. My CD drive will not work and I don’t know why. There are two Media players but neither one works, maybe a bad driver. I am available most days between 8:30 am until 5:pm PST. any time of day is O.K. between those hours. And one other problem, I don’t see well; vision 20/200 without glasses, 20/50 as corrected. I need all the help you can give me!

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Susan Kazimerczak January 2, 2019

Thank you for all you do. I don’t know what I would do without the two of you, also helping me so much and all the Seniors with tact & kindness, even when we are slow and diddling.
Love your wit in your Newsletters TC.
May you be around for a long time.
Cheers
Susan

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Roberta Selsor April 30, 2019

been with Cloudeight many many years—never dis appointed and as long as they are online I will always trust what they say and their direct care option is just awe some–use it all the time..
thanks for being out there
Roberta

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1. infoave Post authorMay 1, 2019
  
  Thanks so much!
  
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Jerry Pirkle May 8, 2019

Thanks for being their for us!

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1. infoave Post authorMay 8, 2019
  
  Thank you for your support, Jerry.
  
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Charlyne Craver June 1, 2019

I have always been so pleased and appreciative all the many times you have worked on my computers. Now this new set up needs a clean-up from Cloudeight. Thanks bunches for what you do. Us “old folks” would have probably given our ‘puters away if you hadn’t been there to help.

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Maureen September 3, 2019

I agree with all the good things are saying about you. I have picked up several good ideas from you.
Keep up the good work. Looking forward to the computer care
when I get it from you ..Maureen

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Pete Peterson November 28, 2019

My old memory does not remember how many Win 10 Transformations TC has completed for me, but at least 3, maybe 4, this could be my 5th. There is only one word to describe the Cloudeight team, and that word is:
MAGNIFICENT!!

I have one more to do.

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1. infoave Post authorNovember 28, 2019
  
  Thanks so much, Pete!
  
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Susan Poston June 1, 2020

I would like to set a time for my Cloudeight Direct Computer Care Service code (good for one antivirus installation session):
Susan Poston05292020EmsisoftSetup
Wednesday, June 3, 1 pm or later
or
Friday, June 5, 1 pm or later
Thank you
Susan Poston

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1. infoave Post authorJune 1, 2020
  
  Please visit our scheduling page here to schedule an appointment. Our site comments are not set up for scheduling. You might want to check your email provider as we have tried twice to contact you via email.
  
  It’s important that we be able to contact you by email but apparently you’re not receiving any emails from us.
  
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  1. judy warden January 18, 2021
    
    Seems when I tried to use my LP password manager to fill in the “program” kept swiching back to the comments page. Bug needs to be fixed to stay on scheduling page.
    
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    1. infoave Post authorJanuary 19, 2021
      
      There is no password requirement on the scheduling page – nothing on that form that should even be filled in with LastPass.
      
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Rhea Mieczkowski September 12, 2021

I agree with all your happy customers. You guys are positively the BEST hnds down!!

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Rhea Mieczkowski September 12, 2021

I agree with all the comments listed here. TC and Darcy are the BEST HANDS DOWN!!!!

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Rhea Mieczkowski September 12, 2021

I totally agree with all happy customers for you and Darcy are the BEST hands down!!!!!!!

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34 thoughts on “Cloudeight Direct Computer Care – Scheduling”

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