{"id":1049,"date":"2011-03-29T16:01:32","date_gmt":"2011-03-29T20:01:32","guid":{"rendered":"http:\/\/thundercloud.net\/infoave\/new\/?p=1049"},"modified":"2011-03-29T16:01:32","modified_gmt":"2011-03-29T20:01:32","slug":"record-your-windows-7-problems-windows-7-psr-problem-steps-recorder","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/record-your-windows-7-problems-windows-7-psr-problem-steps-recorder\/","title":{"rendered":"Record your Windows 7 problems – Windows 7 PSR (Problem Steps Recorder)"},"content":{"rendered":"

<\/span><\/span><\/span><\/span><\/p>\n

One of our favorite tools in Windows 7 is \t\tthe Problem Steps Recorder (PSR). If you are having a problem with a \t\tprogram or your computer, you can use the PSR to recreate and record the \t\tsteps you took and the errors\/problems encountered. The PSR saves \t\tscreenshots of each step, saves them in a zip file, which you in turn \t\tsend to someone to help you fix the problem. Or, it can be used to show \t\tsteps you are taking to use a program or application so the developer \t\tcan see if you did everything right. Or you can just use the information to help you troubleshoot.<\/span><\/span><\/span><\/span><\/span><\/p>\n

Here is how to use it: Click Start, type psr.exe in the start menu search bar (at the bottom) and the recorder will \t\topen. It looks like this:<\/span><\/span><\/span><\/span><\/span><\/p>\n

\"Cloudeight<\/p>\n

Now, it gets real simple! Just click Start Record, recreate your problem \t\tor show steps you are taking, etc., and when you are done click Stop \t\tRecord. You can even add comments to your file. By default, it saves it \t\tto your desktop so you can find the zip file easily and you can name it \t\tsomething identifiable! Now, just send!<\/p>\n

We’re going to show you how useful this \t\tfeature will be for you especially if you need help with a software \t\tprogram of if you’re having problems with your computer. In this \t\texample, we’re going to drag and pin Windows 7’s built-in Sticky Notes \t\tfeature from our start menu to our Taskbar – and record all the steps \t\tusing Windows 7’s PSR feature. These images have been reduced in size. \t\tPlease pay no attention to EB’s gaudy desktop wallpaper.<\/p>\n

The PSR recorder is turned on, a screen \t\tshot is taken as we begin this experiment. Notice how awful EB’s desktop \t\tlooks.<\/p>\n

\"Cloudeight<\/a><\/p>\n

<\/span> In step two (below) we’re clicking on “Sticky Notes” (a built-in feature \t\tof Windows 7) and preparing to drag and pin it to our Taskbar.<\/span><\/p>\n

\"Cloudeight<\/p>\n

\"Cloudeight<\/p>\n

<\/span> Above you can see a close up of “Sticky Notes”.<\/span><\/p>\n

\"Cloudeight<\/p>\n

<\/span> Note we’ve highlighted “Sticky Notes” and have dragged it into the \t\tTaskbar so we can “pin” it to the Taskbar – see the close-up below: You \t\tcan see how easy Windows 7 makes it by showing you exactly what you’re \t\tdoing by noting “Pin to Taskbar”.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

Now we’ve pinned “Sticky Notes” to the Taskbar successfully. Each step \t\twas recorded by Windows 7’s PSR in pictures as well as in text. The \t\tfollowing test was generated by the Problem Steps Recorder (PSR)<\/span><\/p>\n

Recording \t\tSession: 4\/15\/2009 9:02:15 AM – 9:02:33 AM<\/p>\n

Problem Steps: 3, Missed Steps: 0, Other Errors: 0<\/p>\n

Operating System: 7077.0.x86fre.winmain_win7rc.090404-1255 6.1.0.0.2.1<\/p>\n

Problem Step 1: User left click on “Start (push button)” in “Start”
\nProgram: Windows Explorer, 6.1.7077.0 (winmain_win7rc.090404-1255), \t\tMicrosoft Corporation, EXPLORER.EXE, EXPLORER.EXE
\nUI Elements: Start, Start, Button<\/p>\n

Problem Step 2: User mouse drag start on “Sticky Notes (menu item)” in \t\t“Start menu”
\nProgram: Windows Explorer, 6.1.7077.0 (winmain_win7rc.090404-1255), \t\tMicrosoft Corporation, EXPLORER.EXE, EXPLORER.EXE
\nUI Elements: Sticky Notes, Frequently used programs, SysListView32, \t\tDesktopProgramsMFU, Start menu, DV2ControlHost<\/p>\n

Problem Step 3: User mouse drag end on “Sticky Notes (push button)”
\nProgram: Windows Explorer, 6.1.7077.0 (winmain_win7rc.090404-1255), \t\tMicrosoft Corporation, EXPLORER.EXE, EXPLORER.EXE
\nUI Elements: Sticky Notes, Running applications, Running applications, \t\tMSTaskListWClass, Running applications, MSTaskSwWClass, ReBarWindow32, \t\tShell_TrayWnd<\/em><\/span><\/p>\n

If you were having \t\ta problem with Windows or a problem with a software program you could \t\trecord all this information and send it as a zipped file and provide \t\tdetailed information to support personnel so that they could most easily \t\tidentify and help you with your problem.<\/span><\/p>\n

<\/span><\/span><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

One of our favorite tools in Windows 7 is the Problem Steps Recorder (PSR). If you are having a problem with a program or your computer, you can use the PSR to recreate and record the steps you took and the errors\/problems encountered. The PSR saves screenshots of each step, saves them in a zip file, which you\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/1049"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=1049"}],"version-history":[{"count":1,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/1049\/revisions"}],"predecessor-version":[{"id":1050,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/1049\/revisions\/1050"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=1049"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=1049"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=1049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}