{"id":20594,"date":"2020-12-28T09:08:55","date_gmt":"2020-12-28T14:08:55","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=20594"},"modified":"2020-12-28T09:08:55","modified_gmt":"2020-12-28T14:08:55","slug":"how-to-get-help-from-microsoft-even-have-them-call-you","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-get-help-from-microsoft-even-have-them-call-you\/","title":{"rendered":"How to Get Help from Microsoft & Even Have Them Call You"},"content":{"rendered":"

<\/h1>\n

How to Get Help from Microsoft & Even Have Them Call You<\/span><\/h1>\n

We covered this before, but to remind you, Microsoft is not going to show you a popup online and tell you that your computer is infected; they’re never going to call you out of the blue and tell you that your computer has been compromised. Microsoft is not going to contact you and tell you that your computer is full of viruses and is spreading vermin all over the world. It’s not going to happen.<\/span><\/p>\n

We’re going to show you the safe way to get help from Microsoft and even have Microsoft call you. And it’s so easy, it’s unbelievable that more people don’t take advantage of it.<\/span><\/p>\n

If you’ve been with us for any length of time, you are aware of all the Microsoft support scams going on – both on the Web and via telephone. These swindles have bilked unsuspecting users out of millions of dollars.<\/span><\/p>\n

But if you\u2019re using Windows 10, you can get help directly from Microsoft directly from your computer, without picking up the phone, going to a web site, or even sending an email.\u00a0 <\/span><\/p>\n

So, if you\u2019re having a problem with Windows 10, here\u2019s the safe way to get help from Microsoft.<\/span><\/p>\n

Type Get Help in the taskbar search and press Enter when you see “Get Help” appear in the search results (or click “Open”).<\/span><\/p>\n

In a few seconds, the \u201cGet Help\u201d app will open.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

In a minute or so you\u2019ll see \u201cGet Help\u201d \u201cVirtual agent\u201d. Do not be dismayed. Real people do await you, I Promise.<\/span><\/p>\n

When you see the Virtual agent appear, explain your problem as simply as you can by typing it in at the bottom (see below):<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

After you\u2019ve explained your problem, click the paper airplane send icon.<\/span><\/p>\n

If the Virtual agent has any kind of answer which seems related to your problem, you can try the solution offered.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

Click “Yes” if the Virtual Agent is right about your question.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

The Virtual Agent gives you some sage advice (above) and it is something you can try – but you don’t have to. If you don’t want to do what she tells you, or don’t feel comfortable with the suggestions she gives you, just click “No”.<\/span><\/p>\n

If you click, “No”, you’ll get another screen asking you to sign in with your Windows (Microsoft) account info. <\/span><\/p>\n

Click “Sign in” to continue.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

Next, you’ll see a scene with several options.<\/span><\/p>\n

You can chat with a Microsoft representative, ask the Microsoft community (forum) for help, or you can schedule a callback from Microsoft. <\/span><\/p>\n

When I wrote this, it was around 8:00 AM Eastern time, and Microsoft’s “Call me back time” for my time zone is 9:00 AM until midnight weekdays, and 10:00 AM until 8:00 PM on weekends.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

You can schedule a time for a Microsoft support representative to call you back and help you with your problem.<\/span><\/p>\n

You’ll find that the Virtual Agent usually provides good advice and gives you options and things you can try to solve your Windows problems. But if you are not comfortable trying technical things and you feel more comfortable talking to a real support person, you can have Microsoft call you back.<\/span><\/p>\n

And now you know how to contact Microsoft directly from your Windows 10 computer without risking falling for any scams or trickery.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

How to Get Help from Microsoft & Even Have Them Call You We covered this before, but to remind you, Microsoft is not going to show you a popup online and tell you that your computer is infected; they’re never going to call you out of the blue and tell you that your computer has been compromised. Microsoft\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":17517,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3905,3948],"tags":[4138],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/20594"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=20594"}],"version-history":[{"count":3,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/20594\/revisions"}],"predecessor-version":[{"id":20597,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/20594\/revisions\/20597"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/17517"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=20594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=20594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=20594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}