![\"Happy](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/happyt2.png\")
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Paul is suspicious of a scam<\/strong><\/span> Our answer<\/strong><\/span> If you didn\u2019t give them a credit card number, then just ignore the call. If it\u2019s a cellphone you can block the number they\u2019re calling from. If it\u2019s a landline, call your telephone company and tell them about this and have them block the number.<\/span><\/p>\n You may also want to report the calls to local authorities. It\u2019s illegal to threaten people or attempt to extort money or trick people into paying money for something they didn\u2019t ask for or buy.<\/span> Leslie says her computer got messed up when she installed Firefox<\/strong><\/span> Our answer<\/strong><\/span> You can switch your default browser back to Chrome in about 60 seconds. Here\u2019s how:<\/span><\/p>\n 1. Right-click your Start button<\/span> You can\u2019t uninstall or remove YouTube because it\u2019s a website, not a program. All you have to do is go to https:\/\/www.youtube.com<\/a>\u00a0\u2013 any time you want to. And if you want to add it to your bookmarks again just\u00a0see this Cloudeight page<\/a>.\u00a0<\/span><\/p>\n If you need more help or have any other questions, just let us know.<\/span><\/p>\n Ellen and several others want to know how to find a good antivirus for Android smartphones<\/strong><\/span> Our answer<\/strong><\/span> I hope this helps you and all the others who are looking for good protection for their Android phones.<\/span><\/p>\n Karen downloads things and then can\u2019t find them\u2026<\/strong><\/span> Our answer<\/strong><\/span> Another download tip.<\/strong> If you want to find a recent download, press CTRL+J and you’ll see your recent downloads.<\/span><\/p>\n I am not sure what you mean by getting icons on the front page\u2026 do you mean your desktop? Generally, you can put a shortcut to any file, program, or folder by right-clicking on the file, folder or program, and choosing \u201cSend to > Desktop (Create shortcut)” from the menu that appears when you right-click an item. Here\u2019s an annotated screenshot.<\/span><\/p>\n We hope this helps you, Karen.<\/span><\/p>\n Uwe wants to use Proton Mail in Thunderbird<\/strong><\/span> Please advise. Thanks. Uwe.<\/span><\/p>\n Our answer<\/strong><\/span> We hope this helps you.<\/span><\/p>\n Terry wants to know if we’d leave LastPass for Bitwarden<\/strong><\/span> Our answer<\/strong><\/span> Over the years many new password managers have been introduced — but I’m happy with LastPass, I’m not going to switch to something else, because LastPass works for me and does what I want it to do. Darcy is happy with RoboForm. LastPass and RoboForm have been around for many, many years and they do the job.<\/span><\/p>\n The most important thing is that you use strong passwords, never reuse the same password, and using a password manager is a great way to do that. The password manager you use should be the one you like best.<\/span><\/p>\n We will add we’ve tested Bitwarden and it’s a worthy competitor for LastPass and RoboForm.\u00a0 If you’re using LastPass now, and want to try or switch to Bitwarden, see our article here<\/a>.<\/span><\/p>\n Joann wants to get rid of DuckDuckGo<\/strong><\/span> I’m hoping you will help me to get back to Mozilla Firefox, which I like better. I would appreciate your help with this very much. Thank you, Joann<\/span><\/p>\n Our answer<\/strong><\/span> It seems to me, from what you say, you have Firefox but you have set DuckDuckGo as your default search engine.<\/span><\/p>\n You can choose\/change your search engine in Firefox this way:<\/span><\/p>\n 1. Open Firefox.<\/span> about:preferences#search<\/strong><\/span><\/p>\n 3. Press Enter.<\/span><\/p>\n 4. Click on “Search” in the menu on the left.<\/span><\/p>\n 5. Under “Default Search Engine” click on the little down arrow.<\/span><\/p>\n 6. From the drop-down menu, select your preferred search engine.<\/span><\/p>\n Here is a screenshot to help you:<\/span><\/p>\n DuckDuckGo is not installed on your computer, it’s a search engine on the Web. And available from your browser. Just change your search engine to something other than DuckDuckGo.<\/span><\/p>\n If you installed the DuckDuckGo Extension, you can remove it by clicking on the Settings icon and clicking on “Extensions and Themes”. Look for the DuckDuckGo extension and remove it.<\/span> Sandy wants an inexpensive way to help a friend remotely<\/strong><\/span> Our answer<\/strong><\/span> If you find you’re unable to help them, we offer remote computer repair services at very fair prices. Please see our Cloudeight Direct Computer Care home page<\/a> for more information.<\/span><\/p>\n We hope this helps you, Sandy.<\/span><\/p>\n Stuart is plagued by multiple popups<\/strong><\/span> Our answer<\/strong><\/span> We look forward to helping you soon.<\/span> John does not want taskbar search on his Windows 10 taskbar Our answer<\/strong><\/span> Right-click on a blank space on your taskbar…<\/span><\/p>\n Find “Search” and then click on “Hidden” and the magnifying glass (taskbar search) will be hidden. If you ever want it back again, repeat the process above and click on “Show search icon”.<\/span><\/p>\n
\nHi. I hope you can help me. In the last two days, I\u2019ve gotten phone calls from a place called \u201d Computer Services\u201d. They said my account has been expired and that I should call them at the number at the end of the call. What Account? They indicated a charge has been put on my account of $399.00.The call sounded like it was computer-generated to me. The amount of $399.00 is for 5 years. I thought I knew a scam when I saw one, but this one if it is has me confused. Thank you.<\/span><\/p>\n
\nHi Paul. This is a scam. They can\u2019t charge your account anything if you did not give them a credit card number. But if you did give them a credit card number, call your credit card company ASAP and report you\u2019ve been scammed, and they\u2019ll remove the charge and prevent them from charging anything again.<\/span><\/p>\n
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\nPaul wrote back: \u201cHi. Thank you for the quick reply to the question I had concerning the phone scam. I feel a lot better now. Thanks again. Paul<\/em>\u201c<\/span><\/p>\n
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\nI would like to back up my computer for two days to get rid of the mess I made when I put FIreFox on. I also took YouTube off as I never use it. (Big mistake) I am 74 and all I do usually is play my apps, and visit with friends on FB. My son and daughter could do this but they will yell at me because they have told me not to touch anything. So please save me and send me the info. Everyone wants my passwords now but can\u2019t get to them. I was on Chrome and want to back up to the 4th of December. It\u2019s terrible when you are almost 75 and your kids treat you like you are your great-grandchildren\u2019s age. \ud83d\ude42 Thank you so much<\/span><\/p>\n
\nHi Leslie. Firefox is a browser, it\u2019s not likely installing it would mess up your computer. If you don\u2019t want it, you can uninstall it. Open your start menu, find Firefox, right-click it and then choose Uninstall. It sounds to me like you allowed Firefox to be your default browser and you had all your favorite bookmarks, etc. saved in Chrome. Installing Firefox does not remove Chrome but if you\u2019re not careful it can take over as your default browser.<\/span><\/p>\n
\n2. Click on Settings<\/span>
\n3. Click on Apps & Features<\/span>
\n4. Click on Default Apps<\/span>
\n5. Under Web browser click on the icon showing and choose Google Chrome<\/span>
\n6. That\u2019s it.<\/span><\/p>\n
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\nCan you suggest a good antivirus for Android phones? I\u2019d sure appreciate your guidance! Thanks for all the good work you two do!<\/span><\/p>\n
\nHi Ellen. It just so happens that Emsisoft makes a great antivirus and anti-malware for Android. You can get it from the Google Play store here<\/a><\/span><\/p>\n
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\nI download stuff and I can never find it. please help. Plus how can I get the icons on the front page?<\/span><\/p>\n
\nHi Karen. Unless you have changed the default settings, all downloads go to your Downloads folder. Press & hold down the Windows key and tap the E key. The Downloads folder shows up in the left column as well as in the right pane. See the screenshot below.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/down-folder.png\")
<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/desktop-shortcuts.png\")
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\nHello Folks. I would like to use Proton Mail that you recommended previously, but I would like to put it into my Thunderbird email program for easier access. I\u2019m not sure how to go about it and don\u2019t want to jam up my 2 existing email accounts that are currently in the program.<\/span><\/p>\n
\nHi Uwe. Proton mail<\/a> (Free) does not support POP3 or IMAP, so you cannot use Proto (free) in any email program \u2013 Thunderbird, Outlook, or any other.<\/span><\/p>\n
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\nHello Cloudeight. Would you leave Last Password Manager for Bitwarden; all say so great?\u00a0https:\/\/bitwarden.com\/<\/a>. Terry<\/span><\/p>\n
\nHi Terry. Every company is going to claim their product is the best. Chevrolet says their cars are better than Ford’s, Ford’s better than Chrysler’s, Toyota’s better than Nissan’s, on so on. They are all good. It depends on what you like and what works for you. The important thing is that you use a password manager. Which password manager you use is up to you. Use the one that works best for you.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/line18a.png\")
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\nI have recently tried DuckDuckGo, which I also had used years ago. But I like Firefox better so I want to change back. If I click on my Firefox icon, Duck comes up anyway. I have not been able to find DuckDuckGo anywhere for me to uninstall it or get rid of it in any way.<\/span><\/p>\n
\nHi Joann. DuckDuckGo is a search engine like Google, Bing, and Yahoo. DuckDuckGo is not a browser or an installed program. Firefox is a browser like Chrome, Edge, Internet Explorer, etc.<\/span><\/p>\n
\n2. In the address bar type (or copy\/paste) this:<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/ffsearch.png\")
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\nJoann wrote back:\u00a0“Many, Many THANKS to you for clarifying this & giving me thorough instructions. Joann B.”<\/em><\/span><\/p>\n
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\nIs there free software or a website where I can register and be able to help access someone else’s computer remotely? I have a couple from church requesting I help them with something on their computer and with the Coronavirus, I can’t visit them so I need to access their computer remotely. Is this possible? I know you guys do it all the time, but it’s a business for you. For me, it’s just to help a friend out and, if possible, I don’t want to have to pay. Unless it’s fairly cheap! Thank you.<\/span><\/p>\n
\nHi Sandy. You can use Windows Quick Assist to help your friends\u00a0\u00a0See our article here<\/a>\u00a0on how to use Quick Assist.<\/span><\/p>\n
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\nRecently I have been plagued with multiple adverts appearing in the bottom right of the screen every few seconds and sometimes many in one second. They are always in a black rectangle and involve free gifts, prostitutes, and money-making schemes. Activating the pop-up blocker makes no difference. I can stop them by inactivating JavaScript, but JS is necessary so much that inactivating it is a nuisance. How do I stop these intrusions, please? Regards, Stuart.<\/span><\/p>\n
\nHi Stuart. You have picked up malware or adware somehow. If you have a Cloudeight Direct repair key, you can submit a session request. Or you can purchase here:\u00a0https:\/\/thundercloud.net\/direct\/<\/a> and we can fix it for you<\/span><\/p>\n
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\nNote from TC:\u00a0 I fixed Stuart’s computer on Tuesday. The popups were caused by a one-click computer fix tool and multiple bad Chrome extensions. His computer is now pop-up-free<\/em><\/span><\/p>\n
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\n<\/strong>When I go to the Taskbar, I get a black screen with various file names showing. I don’t want that black screen– ever. It just confuses me. Just to clarify my description. In the lower-left of the screen, this notice shows a magnifying glass and the command “Type here to search”. Hope this description helps. John<\/span><\/p>\n
\nHi John. It’s called Taskbar search and it’s very useful, but if you don’t like it you can remove the magnifying glass from your taskbar this way:<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/hide-search.png\")
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