{"id":22744,"date":"2021-12-26T08:41:59","date_gmt":"2021-12-26T13:41:59","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=22744"},"modified":"2021-12-26T08:41:59","modified_gmt":"2021-12-26T13:41:59","slug":"special-holiday-edition-bonus-questions-answers-122621","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/special-holiday-edition-bonus-questions-answers-122621\/","title":{"rendered":"Special Holiday Edition: Bonus Questions & Answers – 122621"},"content":{"rendered":"

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Special Holiday Edition: Bonus Questions & Answers – 122621<\/span><\/strong><\/p>\n

\"Happy<\/p>\n

Wishing you and the ones you love… all the best in the new year!<\/span><\/strong><\/span><\/p>\n

\n

We hope you all had a very Merry Christmas. The holiday season is still with us – so today and next weekend, we’re publishing a special edition of our Bonus Questions and Answers series.<\/span><\/p>\n

Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n

These answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n

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Vari wants to know how to save important emails in Gmail<\/strong><\/span>
\nHI, I am not sure if this is a suitable question for you both but I thought I would try! I would like to save some very important emails in Gmail and wonder what is the best way to do this. I would like them to be all in one folder and easily accessible. I have never done something like this before so not sure how easy it is or if it is possible. Sorry if this is a very basic question but I have not needed help with this before now so I hope you can help. Many thanks for all your wonderful newsletters and tips. Vari.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Vari. Thanks so much for your kind comments!<\/span><\/p>\n

You can save any label (folder) in Gmail by using Google Takeout. Read our article here<\/a><\/span>.<\/span><\/p>\n

That article describes how to back up your entire Google account – but you can back up a specified Gmail label (folder) too. All of your Gmail emails are stored in the folder “All mail”.<\/span><\/p>\n

I hope this helps you!<\/span>
\n——–<\/span><\/p>\n

Vari wrote back: “Thank you TC. Just what I wanted! I was sure you would have the answer!\u00a0<\/em><\/span><\/p>\n

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Patty says her computer went incognito<\/strong><\/span>
\nI woke up this morning and found my laptop telling me I had gone incognito. I cannot remember what this means or if it is something I need. What does it do? Is it a good thing to have? If not, how do I go back to whatever mode I had?<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Patty. Computers don’t go Incognito, but browsers do. Google Chrome has an incognito mode – Firefox and Edge have “Private modes”. It just means your browser is not saving cookies or browsing history when you’re in Incognito mode (Chrome). Just close Chrome and reopen it – and it should reopen in normal mode.<\/span><\/p>\n

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Beverly is getting Blue Screens (BSODs)<\/strong><\/span>
\nHello EB & TC. On three occasions lately, I have had a blue screen pop up that says Your device has run into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you. For more information about this issue and possible fixes, visit https:\/\/www.windows.com\/stopcade. If you call a support person give them this info.”<\/span><\/p>\n

I failed to make note of the info the first time, but the second time it said…<\/span><\/p>\n

“Stop Code: page fault in the non-paged area,<\/span>
\nWhat Failed: win32kfull.sys”<\/span><\/p>\n

And the third time it said:<\/span>
\n“Stop Code: SYSTEM SERVICEEXCEPTION<\/span>
\nWhat Failed: eppwfp.sys.”<\/span><\/p><\/blockquote>\n

Even though it said it would restart for me, it never did and I had to do a hard shut down and restart. Can you tell me what is going on? Thanks in advance for any help you can give.<\/span><\/p>\n

Our answer<\/span><\/strong>
\nHi Beverly. Blue Screens are almost always caused by bad drivers. Make sure you have not installed any driver updater programs – intentionally or unintentionally via bundled freeware. But I’m skeptical of the origin of this message since the link it gives you leads to a “page not found”. <\/span><\/p>\n

I suggest that you uninstall any driver updater programs that are installed and then follow the instructions on this page on how to run SFC and DISM scans.<\/span><\/p>\n

Using SFC and DISM to Repair Windows<\/a><\/p><\/blockquote>\n