It’s the first Saturday of April 2022. April showers bring May flowers! Once again it’s time for our Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Saturday Bonus Questions and Answers – 040222<\/strong><\/span><\/p>\n Susan asks about Windows Live Essentials for Windows 10<\/strong><\/span> Our answer<\/strong><\/span> We hope this helps you, Susan.<\/span><\/p>\n Tom has problems finding Gmail’s Spam folder<\/strong><\/span> Our answer<\/strong><\/span> When you click on \u201cMore\u201d you\u2019ll see more folders and items, one of them will be your Gmail Spam folder. See below:<\/span><\/p>\n Hope this helps you, Tom.<\/span><\/p>\n Reggie has a problem with Windows 10 File History<\/strong><\/span> Our answer<\/strong><\/span> Download this Cloudeight zip file.<\/a><\/span><\/p>\n Unzip the file. There are two files inside. One is a batch (.bat) file and one is a Visual Basic script (.vbs). You should only need to run the batch file (double-click it to run)<\/span><\/p>\n So, here are the complete instructions.<\/span><\/p>\n 1. Unplug the external drive<\/span> If this does not work, then go back and follow the instructions above, only this time double click on the VBS script (in the zip file) instead of the batch file.<\/span><\/p>\n Let us know if this solves your problem.<\/span> Rita says the wrong pages open when she starts her browser<\/strong><\/span> Our answer<\/strong><\/span> Our Updated Tutorial on How to Set a Start Page in Your Browser & More \u2013 Cloudeight InfoAve<\/a><\/span><\/p>\n This tutorial shows you how to set a home\/start page in your browser – but you can use it to change or reset your start page as well.<\/span><\/p>\n We hope this helps you, Rita.<\/span> Diane needs help and is willing to reinstall Windows if necessary<\/strong><\/span> Our answer<\/strong><\/span> I can get it started for you – but I would not be able to stay connected to your PC through to the conclusion because Windows Reset disconnects from the internet and then restarts the PC several times during the process.<\/span><\/p>\n Here’s our tutorial on doing a Windows 10reset… <\/span><\/p>\n How to Reset Windows 10 and Keep All Your Files and Windows Apps<\/a><\/span><\/p>\n If you would feel more comfortable if we started the reset process for you, I’d be glad to help you with it – it only takes a few minutes to start the process.<\/span> Ed wants to know if he should reinstall SuperAntiSpyware<\/strong><\/span> Our answer These days, spyware is grouped in with the general category of malware. One of the reasons we recommend Emsisoft is because it replaces things like SuperAntiSpyware, Malwarebytes, etc. So, we recommend that you do not install SuperAntiSpyware. And we would also recommend you uninstall it from the other computer.<\/span><\/p>\n Walter wants to change the name on the Windows log-in screen<\/strong><\/span> Our answer<\/span> Right-click on the Start button and click “RUN”<\/span><\/p>\n In the run box type <\/span><\/p>\n CONTROL USERPASSWORDS2<\/span><\/p>\n then press Enter.<\/span><\/p>\n This will open the User Accounts dialog.<\/span><\/p>\n Select the account you want to rename and select Properties…<\/span><\/p>\n Look next to “Full name”. If it says OWNER there, change it to what you want.<\/span><\/p>\n We hope this helps you, Walter.<\/span> Marian has lost the search bar and wants to know how to run System Restore on Windows 10<\/strong><\/span> Also, I recently lost all the saved pictures on my laptop after taking Microsoft’s advice and backing them up to the cloud, so I typed “System restore” into Cortana, and received the following response: “I am sorry I don’t know the answer to that”. I did finally get them back but had thought System Restore would be the quickest and easiest way out of my dilemma. Does this option no longer exist? Thank you for all your tips, tricks and advice over the years. Fantastic help.<\/span><\/p>\n Our answer<\/strong><\/span> To put the search bar back on your taskbar do this: <\/span><\/p>\n 1. Right-click on a blank area of your taskbar.<\/span><\/p>\n 2. From the menu that appears choose “Search”<\/span><\/p>\n 3. From the slide-out menu that appears choose “Show search box”.<\/span><\/p>\n See the screenshot below:<\/span><\/p>\n The fastest way to run System Restore is this:<\/span><\/p>\n 1. Windows key + R and type RSTRUI into the run box and press Enter.<\/span><\/p>\n 2. Type RESTRUI into the taskbar search and press Enter.<\/span><\/p>\n You can also access System Restore from Settings.<\/span><\/p>\n Open Settings.<\/span> We hope this helps you, Marian.<\/span><\/p>\n Jim wants to know how to tell if his computer is ready for Windows 11<\/span><\/strong> Our answer<\/span><\/strong> If your want to see if your computer will be able to run Windows 11, please see this page<\/a>.<\/span><\/p>\n You might also want to download the PC Health Check app<\/a> from Microsoft as well. It will tell you if your PC can run Windows 11 or not.<\/span><\/p>\n Also, if your computer is capable of running Windows 11, it will be offered to you via Windows update.<\/span><\/p>\n (This answer was updated on 4\/2\/2022<\/em>.)<\/span><\/p>\n Sandy needs advice on buying a router<\/strong><\/span> Our answer<\/strong><\/span> If you don’t need to cover an area that large, then just about any brand-name router will do.<\/span> Here’s one for around $50 <\/a>that has a coverage area of 1200 sq. ft. and supports up to 20 devices.<\/span><\/p>\n Most routers will support 10 or more devices. <\/span><\/p>\n The above examples are from Amazon, but you can find similar routers and prices at Walmart, BestBuy, Staples, etc. Routers range from less than $50 to over $300. But don’t be fooled into believing that the more a router costs the better it will be. <\/span><\/p>\n We hope this helps you, Sandy.<\/span><\/p>\n Lynnda B. has a keyboard problem<\/strong><\/span> Our answer<\/strong><\/span> Try cleaning the area around the key and repeatedly pressing the key 5 or 6 times and see it that helps.<\/span><\/p>\n If that doesn’t help, try a different keyboard. If your keyboard uses non-rechargeable batteries, try replacing them.<\/span><\/p>\n We hope this helps you, Lynnda.<\/span> Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n
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\nQuite a while ago you mentioned a place we could download Windows Live Essentials. Can you tell me the link? Thanks so much, Susan.<\/span><\/p>\n
\nHi Susan. The article we wrote about Windows Live Essentials was written about downloading and installing Windows Photo Gallery and Windows Movie Maker (part of Live Essentials). You can read that article here<\/a>. Remember that Windows Movie Maker and Photo Gallery are no longer supported by Microsoft. But we did test them both on Windows 10 and they worked fine at the time we tested them.<\/span><\/p>\n
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\nI cannot find any Spam folder in my Gmail account. Help! Thanks in advance, Tom.<\/span><\/p>\n
\nHi Tom.\u00a0 Gmail is the same for everyone and everyone with Gmail has a spam folder. But not everyone has the same folder list – some have more folders than others.\u00a0 If you don’t see the spam folder, click “more” at the bottom of the folder list on the left-hand side after you log in to your Gmail account. Here’s a screenshot to help you.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/more.png\")
<\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/more1.png\")
<\/p>\n
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\nI have been backing up my computer using File History as you recommended and it’s been working great. All of sudden now I’m getting a message that the File History drive has been disconnected. I have unplugged and plugged in my external drive and even tried different USB ports, but I still get the error message. I’m hoping you can help me – I really need my backup to work Thanks, Reggie.<\/span><\/p>\n
\nHi Reggie. We suggest that you reset File History. We’ve uploaded a couple of files to help make this easy for you – and anyone else who has this problem.<\/span><\/p>\n
\n2. Unzip the file above and double-click on the batch file.<\/span>
\n3. Restart your PC<\/span>
\n4. Plug in your external<\/span>
\n5. Try setting up file history.<\/span><\/p>\n
\n——<\/span>
\nReggie wrote back…“Thanks so much for your help! File History is working perfectly again! Thanks again, Reggie.”<\/em><\/span><\/p>\n
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\nI used quickpayportal.com to pay a medical bill and now that site pops up every time I sign on as a start page instead of your Cloudeight start page that I have been using for a long time. How do I get rid of the quick paysite?<\/span><\/p>\n
\nHi Rita. You’ll need to reset your Start page. Luckily we have a tutorial on how to set a start page on the most popular browsers. Click the link below. <\/span><\/p>\n
\n——–<\/span>
\nRita wrote back: “Got it! Thank you so much for helping me once again. Rita”<\/em><\/span><\/p>\n
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\nHi TC or Darcy. I noticed a problem in a ‘Word’ type program 4 or 5days ago, thought it was the program so I switched but I still have the problem. Then, yesterday when I decided to try a System Restore, it told me I have no restore points even though I created one not long ago. And .now, when I plug in my external drive, where I keep my backups, my laptop doesn’t recognize it. I hate to send this off anywhere, so I figured maybe you can help me. If you suggest a re-install of Windows for me, that’s ok. I don’t keep much on here anyway. I download\/save everything to an external drive…so I wouldn’t mind losing what is on here. I’d just have to re-install programs, which isn’t hard. I appreciate any help you can give me!\u00a0 Dianne.<\/span><\/p>\n
\nHi Dianne. If you don’t mind doing a reset that would be the fastest and more certain fix. The only thing you’d lose by doing a reset would be any programs you installed. A reset saves all your files. A reset takes about an hour and it’s easy to do. <\/span><\/p>\n
\n—–
\nDianne wrote back: “Thank you, TC! I was able (finally!) to make a flash drive with Windows on it–and did the reset. Had to choose the whole thing…so it will take me a while to add some apps. But it’s all good now! I’m going to post more praise in the NOTH computer group, want everyone to know you helped me figure it out. Dianne.”<\/em>\u00a0<\/span><\/p>\n
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\nI will be setting up a new computer for my wife since hers died the other day. I was wondering in your opinion, is it worth reinstalling SuperAntiSpyware? I have had the program (lifetime key) on our computers since 2011 and I have had a slight problem with it since my new computer, asking me to upgrade every time I boot my machine and was not very happy with their customer service to try and remedy the problem, seems they did not want to bother since I paid for it so long ago. We have had Emsisoft for many years and are happy with that program. So I’m not sure about installing SuperAntiSpyware on hers and opening her up to the same annoying popup.<\/span><\/p>\n
\n<\/strong>Hi Ed. SuperAntiSpyware used to be one of our recommended programs. But the company that makes it was sold many years ago and SuperAntiSpyware isn’t the same anymore. <\/span><\/p>\n
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\nHi. How do I change the name on the Startup screen from “Owner” to another name? We found out how to change the picture in the circle but not the name below it. Any help will be greatly appreciated. Thank you. Respectfully, Walter.<\/span><\/p>\n
\nHi Walter. You can change the name on the log-in screen by doing this:<\/span><\/p>\n
\n——-
\nWalter wrote back: “Hi TC. Your suggestion was excellent and worked like a champ. Thank you ever so much for taking the time to help me with my problem. You guys are the best. Respectfully, Walter.”<\/em><\/span><\/p>\n
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\nI have lost the search bar on the bottom left of my laptop taskbar. Can you tell me how to replace it, please?<\/span><\/p>\n
\nHi Marian, thanks so much. If the search box or search icon isn’t showing on your taskbar, you can still use the taskbar search by holding down the Windows key and tapping the “S” key. <\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/searchboxx.png\")
<\/span><\/p>\n
\nClick on System.<\/span>
\nClick on “About” on the left.<\/span>
\nClick on System Protection on the right.<\/span><\/p>\n
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\nHow do I know if I am ready for Windows 11? If not ready, how do I get ready? Regards, Jim<\/span><\/p>\n
\nHi Jim. You can’t “get your computer ready” for Windows 11; either your computer can run it or it cannot. Generally speaking, if your computer is more than three years old, you won’t be able to run Windows 11. I have a four-year-old ASUS with an i5 Intel processor and 8 GB of RAM. It meets all the requirements except the processor. The processor is a 5th generation Intel processor and Windows 11 requires a 7th generation or newer processor or equivalent. Windows 11 also requires your computer to have a TPM 2.0 chip on the motherboard and that it be enabled. And your computer needs to be UEFI Safe-boot capable and have Safe-boot enabled.<\/span><\/p>\n
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\nI am getting a fiber-optic connection next month and our phone company told us we had to buy our own router. We have 3 computers, but only run 2 at a time, what would you suggest what kind and brand and coverage to get? I don’t want to buy something I can’t use. I’m not into electronics like you experts are. Thank you for your help.<\/span><\/p>\n
\nHi Sandy. It depends on how big your house is and how far away from the router your computers will be. Mesh routers are great for big areas 3000 square feet or larger. Here’s an example of a mesh router that covers 5500 sq. ft. for $150.<\/a><\/span><\/p>\n
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\nMy desktop is only a couple of years old. I don’t have a particular problem, but just in the last few days, my caps lock key will start blinking. It’s intermittent, and otherwise, I’m not having any pc problems. Is this an area of concern? Is there an easy fix for this?<\/span><\/p>\n
\nHi Lynnda. It sounds like the key is sticking or the keyboard is not working correctly. Did you try cleaning the area (spaces) around the key and depressing it multiple times quickly to make sure there is no dirt, dust, or something else in\/around the caps lock key?<\/span><\/p>\n
\n———-
\nLynnda wrote back: \u00a0“Interesting. My wireless keyboard finally just quit working… So, I replaced the batteries, and voila. It works now.”<\/em><\/span><\/p>\n
\n![\"Senior](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/telephone.png\")
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