![\"\"](\"https:\/\/www.thundercloud.net\/infoave\/new\/wp-content\/uploads\/2022\/04\/easter22.png\")
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It’s Easter weekend and it’s Saturday. And that means it’s time for our Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Saturday Bonus Questions and Answers – 041622<\/strong><\/span><\/p>\n Tammy wants to know what PDF conversion site we recommend<\/strong><\/span> Our answer<\/strong><\/span> https:\/\/simplypdf.com\/<\/a><\/span><\/p>\n Just click on “Select a file to convert” and Windows Explorer opens. Navigate to the PDF file you want to convert and click “Convert”. When it’s done you’ll see a download link to download your Word document. You can do as many as you like, just click “Do another conversion.” I did 3 PDF to Word conversions in less than 2 minutes.<\/span><\/p>\n We hope this helps you, Tammy.<\/span><\/p>\n Cathy’s computer becomes non-responsive I have to shut it down again using the power button. Was there an update that may cause this to happen? It’s been doing this for 2 days now. Is there anything I can do to fix it? I have windows 10…Thanks, Cathy<\/span><\/p>\n Our answer<\/strong><\/span> It could be Windows corruption. You can try running SFC and DISM scans<\/a> to see if they help. <\/span><\/p>\n It could be you have only 4GB of RAM which is not enough to do extensive multitasking. You should have at least 8GB of RAM. To find how much RAM (memory) you have, type ABOUT in the taskbar search and press Enter when you see “About your PC” appear in the search results. Look next to “Installed RAM” in About Your PC. You can add RAM inexpensively. <\/span><\/p>\n It may be Windows search indexing and SysMain (SuperFetch) services using up too much CPU (processor) or RAM or disk.<\/span><\/p>\n It could be dozens of other things. Sometimes when we work on a PC it takes us a while to diagnose the problem. There is no easy answer. <\/span><\/p>\n I hope something in our answer helps you to pinpoint your problem. Or if you want us to look at it, we’d be happy to. You can buy our repair keys here<\/a>. <\/span><\/p>\n Leora doesn’t want Windows 11<\/strong><\/span> Our answer<\/strong><\/span> Just an FYI: After using Windows 11 for a few months now, I think the press has not been fair. Keep in mind that Windows 11 was supposed to be Windows 10 21H2 “Sun Valley” – it did not start out to be a completely new operating system. And honestly, those who do move from Windows 10 to Windows 11 will find it a lot smaller leap than going from Windows 7 to Windows 10 or even Windows 8 to Windows 10. <\/span><\/p>\n But no worries – it will be an available update but it will not install automatically – at least that is what Microsoft is saying at this point. And Windows 10 is safe to use until October 14, 2025.\u00a0<\/span><\/p>\n Dennis appears to be getting a lot of spam<\/strong><\/span> Our answer<\/strong><\/span> Log in to your Outlook.com on the web.<\/span><\/p>\n 1. After you log in to your account click the gear icon in the upper right. In Outlook settings choose View all settings.<\/span> Once you press Enter or click “Save” you’ll see the name appear below as a blocked domain.<\/span><\/p>\n All mail that comes from appspot.com will be trashed.<\/span><\/p>\n We hope this helps you. Dennis.<\/span><\/p>\n Gary asks about Firefox and “Google”<\/strong><\/span> Our answer<\/strong><\/span> Google and Microsoft are fierce competitors. If Microsoft was going to force you to use a search engine it would not be Google – it would be Bing. If Microsoft were going to force you to use a browser it would not be Google Chrome, it would be Microsoft Edge. Google is the default search engine for Firefox. So it’s likely Firefox updated or you changed a setting. You can choose whatever search engine you want. Just go to Settings > Search > Default search engine and choose whatever you want. <\/span><\/p>\n Chrome is Google’s browser and Edge is Microsoft’s browser. If Google Chrome is coming up when you click Firefox – I’m not sure how that would happen. Do you mean when you click a link it opens with something other than Firefox? If so, since you’re using Windows 10, that’s easy to fix also. Type DEFAULT in the Taskbar search and click “Open” when you see “Default apps” appear. When Default apps opens, look under Web browser. If you don’t see Firefox there, click the browser’s name you see there and a list will appear. Choose Firefox from the list and close your browser.<\/span><\/p>\n Robert asks about Windows Updates<\/strong><\/span> Our answer<\/strong><\/span> When you see the above in Windows Update you can click “Download and install” if you want to install it. If you don’t want to wait, you can download the newest “feature” update of Windows 10 from this page.<\/a><\/span><\/p>\n It may take a few days for Microsoft to update that page whenever a new “feature” update becomes available. However, this is a good time to remind you that is always best to wait a while when Microsoft introduces a new feature update – many early adopters often feel like they are MS guinea pigs. <\/span><\/p>\n We hope this helps you, Robert.<\/span><\/p>\n Terrence has problems with Windows updates<\/strong><\/span> Have tried a number of the solutions proffered at various sites but none seem to solve the problem. I’m in dire need of keeping some of those old programs\/apps in my system as they’re almost as old as I am (85) and no longer exist. My grandson says I’m going to have to bite the bullet and do a FULL reset. I’m just about at the point where I buy an OEM Windows 10 and install it on my second blank 1TB SSD drive, then try and move critical apps over there. Grandson doesn’t think much of that idea.<\/span><\/p>\n Our answer<\/strong><\/span> Sometimes there are physical reasons (bad hard drive, old hardware, etc.) that prevent you from doing a reset – our guide applies to most cases, but like everything else there are exceptions. Windows error codes are so vague as to be useless. <\/span><\/p>\n If your case I suggest you do a Windows repair installation, which not only allows you to keep your files but also your programs. It takes longer to do than a reset and requires more attention to detail, but it’s yet another way to fix a corrupted or aging Windows system. Our tutorial for doing a repair install can be found here<\/a>.<\/span><\/p>\n Since I don’t know what drove you to want to do a reset, I am going to suggest before you do a repair installation, that you run SFC and DISM scans to see if they help solve whatever problem(s) led you to think about doing a reset. Instructions for doing those scans are here<\/a>.<\/span><\/p>\n We hope this helps you, Terrence.<\/span><\/p>\n Larry wants to know how to exempt websites in uBlock Origin<\/strong><\/span> Our answer<\/strong><\/span> Type the site’s URL (minus the http:\/\/ or https:\/\/ or www) that you want to allow to show you ads. As you can see in the screenshot above, I’ve added thundercloud.net to the Trusted sites list. Once you have added the site, don’t forget to click “Apply changes”.<\/span><\/p>\n We hope this helps you, Larry.<\/span><\/p>\n Leslie wants to know how to reinstall Windows and also where to download Windows 11<\/strong><\/span> Our answer<\/strong><\/span> If you want to install Windows 11, go to this page<\/a> and choose the “Create installation media” option. Please be sure your PC can run Windows 11 before you do this. Use the updated Windows PC health check app<\/a> to check your computer for Windows 11 compatibility.<\/span><\/p>\n Keep in mind you don’t have to upgrade to Windows 11 yet as Windows 10 will be supported for three more years.<\/span><\/p>\n We hope this helps you, Leslie.<\/span> Allan wants to know what cheap laptop we bought to run Windows 11 Our answer<\/strong><\/span> https:\/\/www.thundercloud.net\/infoave\/new\/windows-11-first-impressions\/<\/a> <\/span><\/p>\n It’s still running great!<\/span><\/p>\n We hope this helps you, Allan.<\/span><\/p>\n Delores wants her beautiful daily desktop wallpaper back<\/strong><\/span> Do you know how I can get this back on my computer? I always looked forward to the next beautiful picture every day. Thank you so much for your help – you two are the best! Delores<\/span><\/p>\n Our answer<\/strong><\/span> Here’s the article we wrote about the Bing wallpaper app<\/a>. It contains a download link and other information. <\/span><\/p>\n We hope this helps you, Delores. If you need anything else, just let us know.<\/span><\/p>\n Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n Get your SeniorPass today for just $99.\u00a0 It’s just like having insurance for your computer – only better!<\/strong><\/a><\/span><\/p>\n To learn more about our SeniorPass, <\/strong> please see this page. <\/a><\/strong><\/span><\/p>\n Sally has something strange going on with her Google Chrome searches<\/strong><\/span> Our answer<\/strong><\/span>
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\nThere are so many sites that convert PDF files to work. I’m afraid to try them without some guidance. What site do you recommend for converting PDF files to Word? Any help is appreciated. Thanks, Tammy.<\/span><\/p>\n
\nHi Tammy. There are many PDF conversion sites online. I tried three of them today and this one seems to me to be the easiest to use and works very well. <\/span><\/p>\n
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\n<\/strong>My desktop computer keeps freezing and nothing responds. I can’t even bring up the CTRL+ALT+DELETE to turn it off. Then I have to shut down the computer by using the power button. After I do this it starts working again but when I walk away from the computer and come back later it does not respond. <\/span><\/p>\n
\nHi Cathy. I wish I could give you a simple one-two-three presto answer, but I cannot. This is the kind of thing we work on almost every day with our Cloudeight Direct Computer Care service.<\/a> It could be too many programs running at Windows startup. Open Task Manager, click the Startup tab and disable as many startup programs as you can. Be careful not to disable your antivirus, sound, and graphics. <\/span><\/p>\n
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\nI do not want Windows 11. I don’t think my computer can handle it but I want to make sure I don’t get it. What do I do to make sure I don’t? Thank you. Leora.<\/span><\/p>\n
\nHi Leora. Microsoft is not going to force you to upgrade to Windows 11 even if your computer supports it. It will be an optional update until October 84, 2025. And if you should install it by mistake, you have 10 days to go back to Windows 10 without losing anything.<\/span><\/p>\n
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\nSome guys might enjoy it, but I am so fed up with getting invited by the “ladies” at various email locations but all the email addresses end with appspot.com. Using outook.com, I block them but they keep at it. Is there a way to block an address that has several dots before ending with the final “.appspot.com”?<\/span><\/p>\n
\nHi Dennis. This sounds like spam to me. Since you’re using an Outlook.com address, you’ll be glad to know that you can block entire domains in Outlook.com. I cannot tell by your question whether you’re using Outlook.com on the Web or the Outlook email client on your PC. Either way, this should work.<\/span><\/p>\n
\n2. In Outlook settings, choose Mail > Junk email. <\/span>
\n3. Under Blocked senders and domains, choose Add. <\/span>
\n4. Enter a domain name appspot.com and click Save.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/blockdomain.png\")
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\nHello Darcy: For some time I have been using Firefox. Just a day or so ago Google comes up as my go-to search engine even though I click on the Firefox icon. Is there any fix for this or am I stuck with Microsoft abusing its power? Gary.<\/span><\/p>\n
\nHi Gary. I’m not sure if you’re asking about a default search engine or a default browser. Google is not a browser, it’s a search engine. <\/span><\/p>\n
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\nJust a question, answer when you can please. If you know, are the updates to windows that Microsoft puts out on the second Tuesday each month and any updates during the month, when do the updates get added to the windows download so you can get a fresh copy of Windows? I hope I asked this right.<\/span><\/p>\n
\nHi Robert. I believe you are asking about Windows 10 version updates such as Windows 10 version 2004, Windows 10 Version 21H1, Windows 10 Version 21H2, etc. Version updates (called “Feature updates” by Microsoft, roll out slowly, so not everyone gets them at the same time. Version (Feature) updates roll out over weeks, even months. When the version update is offered to you, it will appear in Settings > Updates & Security > Windows Update. It will look something like this:<\/span><\/p>\n![\"Cloudeight](\"https:\/\/www.thundercloud.net\/infoave\/images\/2021\/windows-update-016.png\")
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\nI just tried your directive “How to Reset Windows 10 and Keep all your Files, Apps and Programs”, followed the directions which were very good, but alas windows wouldn’t reinstall. Error code 0x8007001F – 0x20006 popped up as the code in SAFE-OS phase. I have been wallowing with error code0x80070002 plaguing me for the past several weeks as any Windows update attempt ends in this error code. <\/span><\/p>\n
\nHi Terrence. First, you said, “I’m in dire need of keeping some of those old programs\/apps in my system…”. So you should be aware that doing a reset (Reset and keep my files) wipes out your programs – so if the reset had been successful, you would have kept your personal files but lost all your programs. <\/span><\/p>\n
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\nI have been using uBlock Origin for some time now and was glad to see your recommendation in today’s newsletter. However, I have not had any luck finding out how to add Trusted Sites. I went to their site and had no luck there either. Would you point me in the right direction? Thank you in advance, Larry.<\/span><\/p>\n
\nHi Larry. If you want to exempt a website from ad filtering \u2013 in other words, you want to support a site by allowing advertising on a site -it\u2019s easy to do. Open the uBlock Origin dashboard, and click on the \u201cTrusted sites\u201d tab.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/ublock-trusted.png\")
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\nHi, Darcy & TC. I know you have the info, but I have searched for a half an hour and can’t find the instructions on how to make a Windows 10 installation disc or thumb drive so that I can reload Windows when I clear the hard drive so that I can load the operating system again. Also, is there a place to download Windows 11?<\/span><\/p>\n
\nHi Leslie. You can do a clean install of Windows 10 without using a disk or USB drive. In Windows 10, can go to Settings > Update & Security > Recovery and click “Reset this PC”. If you want to wipe out everything and do a clean install choose “Remove Everything” then choose the Cloud option to download the Windows 10 installation file.<\/span><\/p>\n
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\nLeslie wrote back: “Thanks again for your expertise. As always, it is much appreciated. Best & Stay Safe. Leslie”<\/em><\/span><\/p>\n
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\n<\/strong>In an issue in the past, you discussed a laptop you bought to run Windows 11. I thought I had it bookmarked, but not sure I have the correct laptop. Could you post that again, please? Thanks! Allan.<\/span><\/p>\n
\nHi Allen. Here is the article you’re looking for. <\/span><\/p>\n
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\nHi there. Since installing Windows 10 Version 21H2, my Bing wallpaper is gone. I miss those beautiful pictures on my desktop that automatically changed each day.<\/span><\/p>\n
\nHi Delores. Thanks for your nice comments.<\/span><\/p>\n
\n![\"Senior](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/telephone.png\")
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\nHi, you two. All of a sudden when I search from the search bar in Chrome, I get a list of “Trending Searches” that drops down from the address\/search bar. None of them are relevant to my search. It’s crazy. Have you ever heard of this? Help!<\/span><\/p>\n
\nHi Sally. It sounds like you may have unintentionally installed an extension that is causing the “trending searches” dropdown – which sounds like an advertisement trying to get you to click something.<\/span><\/p>\n