It’s the last Saturday of April and once again it’s time for our Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Saturday Bonus Questions and Answers – 043022<\/strong><\/span><\/p>\n Brian’s PC doesn’t meet the requirements for Windows 11<\/strong><\/span> When I run the latest version of WhyNotWin11 (version 2.4.4.1) it says everything is compatible except the CPU. The computer specs are listed below:<\/span><\/p>\n Processor Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz 2.81 GHz<\/span> All components are compatible except the CPU. Regards, Brian.<\/span><\/p>\n Our answer<\/strong><\/span> From what I can see, you have a 6th generation Intel processor that doesn’t make the cut as far as Windows 11 goes. According to Microsoft, it must be a 7th Generation Intel processor or newer. You can follow the instructions on this page<\/a> and use a registry hack to skip the CPU check and install Windows 11 anyway. But, Microsoft warns if you use their workaround to install Windows 11, updates are “not guaranteed”. <\/span><\/p>\n But so far my ASUS computer, like your PC, meets all Windows 11 requirements except for the processor, is running Windows 11, and has been getting updates. It seems to me that Microsoft would never really cut updates off for users who used Microsoft’s workaround to install Windows 11. But, if you do upgrade to Windows 11, you would have to assume that risk.<\/span><\/p>\n Janet has laptop battery troubles<\/strong><\/span> Our answer<\/strong><\/span> 1. Unplug the power cord.<\/span> Now see if the battery shows that it\u2019s charging. You can also try running a battery health report. This should show you how healthy your laptop battery is See our article here<\/a>.<\/span><\/p>\n I hope this helps you, Janet.<\/span><\/p>\n Carol had a pretty shut-down screen and now it\u2019s ugly<\/strong><\/span> Our answer<\/strong><\/span> On that screen, I think you are referring to the lock screen. If so, try this, and tell us if it fixes the ugly!<\/span><\/p>\n Next to the start button, in the search area (taskbar search), type Lock Screen, then press Enter. You can change the background picture there.<\/span><\/p>\n We hope that helps solve the problem of the ugly screen!<\/span> Gail has been getting mail that appears to be from her friend but it\u2019s not<\/strong><\/span> Our answer<\/strong><\/span> The best way to control spam is not to block senders, it doesn\u2019t work. The best we have ever found is to use Gmail to filter your mail. See this page<\/a> to learn how to get a free Gmail account to block spam.<\/span><\/p>\n We get hundreds of emails each week and rarely do we ever see a spam email in our inbox. We\u2019ve been controlling spam this way for many years and we love it because it works.<\/span> Robert wants a good free photo-editing site<\/strong><\/span> Our answer<\/strong><\/span> Pixlr<\/strong><\/span><\/p>\n https:\/\/pixlr.com<\/a><\/span><\/p>\n Be Funky<\/strong><\/span><\/p>\n https:\/\/www.befunky.com\/\u00a0<\/a>(Good for beginners, not a lot of advanced features)<\/span><\/p>\n PhotoPea<\/strong><\/span><\/p>\n https:\/\/www.photopea.com\/\u00a0<\/a>(Advanced online photo editor \u2013 with features like Photoshop)<\/span><\/p>\n We hope you find one that meets your needs.<\/span><\/p>\n Bonnie wants to convert PDF files to JPG files<\/strong><\/span> Our answer<\/strong><\/span> We hope this helps you, Bonnie.<\/span><\/p>\n Bob wants to clone a potentially failing hard drive<\/strong><\/span> Our answer<\/strong><\/span> You can download Windows 10\u00a0here<\/a>\u00a0and make an installation DVD (or flash drive) and install it on a new hard drive. Both the installation disk and flash drive are bootable. And you won\u2019t need a product key since you have Windows 10 installed now. Windows 10 embeds the key in your computer\u2019s BIOS. As long as you don\u2019t change your motherboard you\u2019ll never need a product key.<\/span><\/p>\n I hope this helps you, Bob.<\/span><\/p>\n Vari wants to know how to save important emails in Gmail<\/strong><\/span> Our answer<\/strong><\/span> You can save any label (folder) in Gmail by using Google Takeout.\u00a0Read our article here<\/a>.<\/span><\/p>\n That article describes how to back up your entire Google account \u2013 but you can back up a specified Gmail label (folder) too. All of your Gmail emails are stored in the folder \u201cAll mail\u201d.<\/span><\/p>\n We hope this helps you! Bil wants to know why he has to keep reinstalling the “new” Microsoft Edge<\/strong><\/span> Great Newsletter… it is compulsory reading every day\/week\/month!\u00a0 Regards, Bil.<\/span><\/p>\n Our answer<\/strong><\/span> Was this a used computer? New computers with Windows 10 should not ask you to install the “new” Edge. There is no “new” Edge. There is only one Edge now and that’s the Chromium version of Edge which comes with all supported versions of Windows 10.<\/span><\/p>\n Your best bet is to type Apps & features<\/span><\/strong> in the taskbar search. <\/span><\/p>\n Click “Open” when Apps & features appears in the search results. <\/span><\/p>\n In Apps & features, in the list of Apps, find Microsoft Edge and click on it. <\/span><\/p>\n Then click “Modify”.<\/span><\/p>\n When you click “Modify” you’ll get an Administrator prompt (allow this app to make changes to your device). Click “Yes”.<\/span><\/p>\n You’ll see this dialog:<\/span><\/p>\n Click on “Repair”. Notice the dialog says it will reinstall the browser.<\/span><\/p>\n We hope this helps you fix your MS Edge problems, Bil.<\/span><\/p>\n Eleanor has Windows 10 and wants to do daily backups<\/strong><\/span> Our answer<\/strong><\/span> Before we get to that, we recommend that you don\u2019t install the software that came with your external hard drive, it\u2019s unnecessary. Just plug it into a USB port on your computer. And, for best results with your backup make sure you leave the backup drive plugged in all the time. Only unplug when absolutely necessary.<\/span><\/p>\n Plugin your external drive and use the following steps to turn on Windows 10 File History backup.<\/span><\/p>\n 1. Right-click the start button & click \u201cSettings\u201d<\/span> That\u2019s it. With a drive as large as your Seagate, just leave File History set at its defaults.<\/span><\/p>\n File History backs up all your files and folders all the time. While it does not create an image backup, it creates reliable backups of all of the personal files (Pics, Documents, Music, Videos, Favorites, etc.). And with all the ways Windows 10 offers to recover your computer in case of major problems (and the fact you can make free Windows 10 installation media \u2013 DVD or USB flash drive) the need for image backups is less than it used to be in previous versions of Windows.<\/span><\/p>\n We hope this helps you!<\/span><\/p>\n Janet gets a blue screen<\/strong><\/span> Our answer<\/strong><\/span> Most Blue Screens are caused by hardware driver issues. And many times, “driver-updaters” exacerbate the problem. In any case, if you see Blue Screens infrequently it doesn’t indicate any major problems. It’s when you start seeing them every day or more than once a day that indicates you’ve got a serious problem.<\/span><\/p>\n You can rest easy, Janet.<\/span><\/p>\n Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n Get your SeniorPass today for just $99.\u00a0 It’s just like having insurance for your computer – only better!<\/strong><\/a><\/span><\/p>\n
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\nHi. I have an HP All-In-One computer which is only several years old; I’m not sure of the exact age of my PC.<\/span><\/p>\n
\nInstalled RAM 16.0 GB (15.9 GB usable)<\/span>
\nSystem type 64-bit operating system, x64-based processor<\/span>
\nPen and touch support with 10 touchpoints<\/span><\/p>\n
\nHi Brian. First, Microsoft has updated its PC Health Check app to check your PC’s compatibility with Windows 11- so there’s no need to use the workaround WhyNotWin11. You can read more about that here<\/a>. I would run that before making any decisions. <\/span><\/p>\n
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\nEvery so often my computer says my internal battery is very low. I\u2019ve researched buying a new one but it would be difficult to replace (not like I did on my old computer) and the tec. at the store said they didn\u2019t replace them. Then someone told me that their computer has said that for a long time but it keeps working and not to worry about it. Why is this happening and do I need to be concerned? I keep it plugged in all the time.<\/span><\/p>\n
\nHi Janet. Since your battery is hard to remove, try this:<\/span><\/p>\n
\n2. Turn off your PC (power it off)<\/span>
\n3. Leave it off for 5 minutes.<\/span>
\n4. Leave it unplugged and turn it back on. Leave it on for 2 or 3 minutes.<\/span>
\n5. Turn it off again (power it off).<\/span>
\n6. Wait five minutes, plug the power cord in and turn the PC back on.<\/span><\/p>\n
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\nI used to have a picture on my shut-down screen. When I updated my \u201cEdge\u201d it went away and now shows an ugly blue screen. How can I get it back? I love all your tips and tricks. Thank you, Carol<\/span><\/p>\n
\nHi Carol. Thanks for your nice comments.<\/span><\/p>\n
\n\u2014\u2014\u2014<\/span>
\nCarol wrote back:\u00a0\u201cWow, you guys are quick in responding!!! Problem solved with your help. Thank you, Thank you, Carol\u201d<\/em><\/span><\/p>\n
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\nI have been receiving emails that appear to be from a dear friend but that I know are not. I have informed her about it & have suggested that she change her anti-malware program to Emsisoft because I think someone has gained access to her contact list & sending out fraudulent emails. My questions are: once I determine the real email account from which these emails come, will replying to it actually be received by that sender? Is there a way to block them? The sender\u2019s real account is always different each time I receive their email disguised as coming from my friend. It\u2019s not so much a big deal as it is annoying. Thanks for any help with this. Gail<\/span><\/p>\n
\nHi Gail. If the sender is an amateur and does not know what he or she is doing, you can find the IP address of the sender and where he or she is located, but that\u2019s not going to do you a lot of good. Spammers don\u2019t send from real email addresses (they send from forged email addresses) and they use thousands of email addresses so it\u2019s impossible to block them. It\u2019d highly unlikely someone has gained access to her contact list, but very likely that she or someone she sends to has put everyone\u2019s email address in the CC line (instead of the BCC) line. We have seen it hundreds of times where people put dozens and dozens of peoples\u2019 email addresses in the CC line and thus expose all those addresses to spammers.<\/span><\/p>\n
\n\u2014\u2014\u2014\u2014\u2014\u2014
\nGail wrote back:\u00a0\u201cHi TC. Thanks for being so sweet & taking the time to reply. I suspect, based on your information, that the culprit is someone to whom she emails because I don\u2019t think my dear friend even knows what the Cc or Bcc is, much less how to properly use it\u2026 Anyway, thanks again. I sincerely appreciate it. Best wishes to you as well, Gail,<\/em><\/span><\/p>\n
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\nYou advised a good free site for the best photo editing \u2013 I am interested in a free photo editing service. Is that something you can provide for me?<\/span><\/p>\n
\nHi Robert. There are several online photo editors we have tested in the past. We have not tested any recently. But here are several we have tested:<\/span><\/p>\n
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\nI would like to know the best and easiest file converter. I would like to convert PDF to JPG. Thank You<\/span><\/p>\n
\nHi Bonnie. We don\u2019t recommend installing a PDF converter. These kinds of programs seem to be magnets for malware. Rather, we suggest you use an online converter, particularly one that specializes in what you want to do. I tested a few this morning. Some want to play games and try to get you to install or download something, and some like this one\u00a0https:\/\/jpg2pdf.com\/<\/a>\u00a0just do the conversion for you. When the conversion is complete, you can download your JPG file. It can also convert PDF to PNG and other file types as well.<\/span><\/p>\n
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\nI may have an internal boot drive going bad, but it\u2019s been more than 10 years since I cloned a hard drive. Can you give us simple step-by-step instructions on how to clone a hard drive, and what software do you recommend to clone with? Thanks!<\/span><\/p>\n
\nHi Bob. A clone is an exact copy of your hard drive \u2013 sector by sector. The last thing you want to do with a bad hard drive is to clone it. What you need to do is back up all your files (Photos, Documents, Music, etc.) to an external drive before your hard drive becomes inaccessible. You can then copy the files back to the corresponding folders after you install Windows 10 on the new drive.<\/span><\/p>\n
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\nHi. I am not sure if this is a suitable question for you both but I thought I would try! I would like to save some very important emails in Gmail and wonder what is the best way to do this. I would like them to be all in one folder and easily accessible. I have never done something like this before so not sure how easy it is or if it is possible. Sorry if this is a very basic question but I have not needed help with this before now so I hope you can help. Many thanks for all your wonderful newsletters and tips. Vari.<\/span><\/p>\n
\nHi Vari. Thanks so much for your kind comments!<\/span><\/p>\n
\n——–
\nVari wrote back:\u00a0\u201cThank you TC. Just what I wanted! I was sure you would have the answer! \u2026Thanks, Vari.<\/em>
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\nHi Guys. I am buying and setting up an HP Inspiron laptop for my wife. Unfortunately, I am having a problem with Microsoft Edge! It asked me to install the new Microsoft Edge which I did. Every time I boot up it loads up Microsoft Edge asking me to install it! I can’t seem to get rid of it for the screen at boot up. Any suggestions?<\/span><\/p>\n
\nHi Bil. Thanks for your nice comments. <\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/repair-edge.png%20\")
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\nHi\u2026I\u2019ve had your Infoave Premium for years and have read all your wonderful suggestions over the years. I\u2019ve wanted to back up my computer for quite a while and finally bought a Seagate 4 TB Backup Plus Portable backup. I have not connected it yet because I\u2019m wondering if there is a program that I could get to just daily backup what\u2019s new instead of backing up everything every day. I don\u2019t know if you could help me with this but I thought I would ask anyway. Thanks\u2026Eleanor<\/span><\/p>\n
\nHi Eleanor. Windows 10 comes with a really good backup program that is available to you.<\/span><\/p>\n
\n2. In Settings click on \u201cUpdate & Security\u201d<\/span>
\n3. In Update & Security click on \u201cBackup\u201d in the menu on the left.<\/span>
\n4. Under \u201cBack up using File History\u201d click the big plus sign next to \u201cAdd a drive\u201d<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/fhistory.png\")
\n5. Select your Seagate 4TB hard drive.<\/span><\/p>\n
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\nHi Darcy & TC. Today when I started my computer it was running fine and then suddenly, after about 15 minutes, I got a Blue Screen saying my computer had encountered an error and needed to restart.\u00a0 After my computer restarted, everything seems fine. It’s been three days since I saw the Blue Screen. Should I be worried? Does this mean my PC is going bad?<\/span><\/p>\n
\nHi Janet. If you see a Blue Screen every once in a Blue Moon – you don’t have to worry. I think every Windows user has seen a few Blue Screens – at least those who’ve been using Windows for a while.<\/span><\/p>\n
\n![\"Senior](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/telephone.png\")
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