It’s the last Saturday of April and once again it’s time for our Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Saturday Bonus Questions and Answers – 050722<\/strong><\/span><\/p>\n Cheryl got a new Dell gaming computer and needs some advice<\/strong><\/span> (1) Is there a way to remove the “Trial” version of MS Office? <\/span><\/p>\n (1a) Would I need to install the Free Revo Uninstaller program to remove it?<\/span><\/p>\n or<\/span><\/p>\n (2) Should I do a Windows Cloud Download Recovery Option you have in Newsletter #943?<\/span><\/p>\n (3) Is there a specific link I should use to download Chrome?<\/span><\/p>\n Thanks ever so much for your help. Take care and stay safe. Cheryl.<\/span><\/p>\n Our answer<\/strong><\/span> There is no reason to use an uninstaller (Revo or otherwise) to remove the trial version of office.<\/span><\/p>\n There would be no reason to use the Cloud Download recovery option on a brand new computer. Just remove the MS Office trial version and you should be all set.<\/span><\/p>\n You can download Chrome at https:\/\/www.google.com\/chrome\/<\/a>.<\/span><\/p>\n If you have any more questions, just let us know.<\/span><\/p>\n Jerry’s spell checking stopped working in Chrome<\/strong><\/span> Our answer<\/strong><\/span> Try repairing Chrome and see if that fixes your problem. Just follow the simple instructions on this page<\/a>.<\/span><\/p>\n Let me know if that works for you or if you need more help.<\/span> Carol had a pretty shut-down screen and now it\u2019s ugly<\/strong><\/span> Our answer<\/strong><\/span> On that screen, I think you are referring to the lock screen. If so, try this, and tell us if it fixes the ugly!<\/span><\/p>\n Next to the start button, in the search area (taskbar search), type Lock Screen, then press Enter. You can change the background picture there.<\/span><\/p>\n We hope that helps solve the problem of the ugly screen!<\/span> Vari wants to know how to save important emails in Gmail<\/strong><\/span> Our answer<\/strong><\/span> You can save any label (folder) in Gmail by using Google Takeout.\u00a0Read our article here<\/a>.<\/span><\/p>\n That article describes how to back up your entire Google account \u2013 but you can back up a specified Gmail label (folder) too. All of your Gmail emails are stored in the folder \u201cAll mail\u201d.<\/span><\/p>\n There\u2019s also a program that you may be interested in called UpSafe \u2013 it was our freeware pick a few months ago.\u00a0Read about that here.<\/a><\/span><\/p>\n I hope this helps you!<\/span> Vari wrote back:\u00a0\u201cThank you TC. Just what I wanted! I was sure you would have the answer! \u2026Best wishes,\u00a0 Vari.”<\/em><\/span><\/p>\n Ken wants to remove the carets from emails<\/strong><\/span> Our answer<\/strong><\/span> To be honest, you don\u2019t need a program to do this, just paste the email with the carets into Notepad, click \u201cFile\u201d \u201cReplace\u201d enter a caret ( >) leave the replace with field blank and click \u201cReplace all\u201d \u2013 all the carets will be gone.<\/span><\/p>\n Sandy continually has an online photo editor popping up in her browser<\/strong><\/span> Our answer<\/strong><\/span> The fastest way is to reset your browser.\u00a0Please see our article here<\/a> to learn how to reset your browser. This article covers Chrome, Firefox, and Microsoft Edge.<\/span><\/p>\n We hope this helps you, Sandy.<\/span><\/p>\n Dotty has problems with Windows updates The other day I had an update available so I clicked on it. It took over 4 hours to download up to 23%. I got tired of waiting and stopped it. I came back today and have two available updates. I have started one and it has been running a long time and it’s only at 26%.\u00a0 When I click on a link it will go to the link but sets there sometimes for 2 to 3 minutes before it opens. The pictures are the same. On the update, I downloaded and installed it on my laptop in less than 8 minutes. I am also getting great lags in my mouse working. It’s a new mouse. I have never had this problem before and don’t know what to do. Can you please help? I am running Windows 10.<\/span><\/p>\n Our answer<\/span> Your mouse may be going bad, in need of new batteries, or you may need to switch USB ports. It’s hard for us to guess on that one.<\/span><\/p>\n As far as your Windows Update problems go…<\/span><\/p>\n It could be a lot of things but if you have problems with internet connectivity that would explain the update issue. I doubt there’s anything wrong with your computer. <\/span><\/p>\n Problems with Windows Updates are one of the most common problems we see, but, fortunately, most Windows update problems are usually resolved on their own.<\/span><\/p>\n Here are some things you can try if your problem is Windows update itself. <\/span><\/p>\n Right-click the Start button… <\/span><\/p>\n Click Settings > Update & Security > Troubleshoot > Additional troubleshooters. <\/span><\/p>\n Next, under “Get up and running”, select Windows Update “Solve problems that prevent you from updating Windows. And click “Run the troubleshooter”. <\/span><\/p>\n After you’ve done that open Settings > Update & Security > Windows Update > Check for updates, and then install any available updates. <\/span><\/p>\n If you still have problems with the updates, visit this Microsoft page <\/a>and follow the instructions on that page.<\/span><\/p>\n We hope this helps you, Dotty.<\/span><\/p>\n Vari wants to know how to save important emails in Gmail<\/strong><\/span> Our answer<\/strong><\/span> You can save any label (folder) in Gmail by using Google Takeout.\u00a0Read our article here<\/a>.<\/span><\/p>\n That article describes how to back up your entire Google account \u2013 but you can back up a specified Gmail label (folder) too. All of your Gmail emails are stored in the folder \u201cAll mail\u201d.<\/span><\/p>\n We hope this helps you! Linda wants to install the old Microsoft Movie Maker on her Windows 10 computer<\/strong><\/span> Our answer<\/strong><\/span> That article shows how to install Movie Maker and Photo Gallery. If you don’t want Photo Gallery, just uncheck it when selecting the programs you want to install. <\/span><\/p>\n If you need anything else, please let us know.<\/span><\/p>\n Jean wants to know about OneDrive<\/strong><\/span> Our answer<\/strong><\/span> I have a subscription to Microsoft 365 ($6.99\/month) and with that, I get one terabyte of OneDrive space, so have a lot more than I’ll ever use, so I will never run out of space. If you don’t have Microsoft 365 and\/or you have not purchased more OneDrive space, you have 5 GB of space free. <\/span><\/p>\n As far as using it, it’s automatic. OneDrive starts with Windows and if you’re signed into Windows with a Microsoft account, you’re also signed in to OneDrive. It will automatically back up your personal files – at least until you run out of space. You can access files in OneDrive as if there were on your PC – just open the folder under OneDrive and click on the file(s) you want to open. <\/span><\/p>\n There are many other options – for example storing files in both locations, closing OneDrive, and moving all files back to your PC. If you have specific questions about OneDrive, we’ll try to answer them for you. <\/span><\/p>\n To sum it up for you. OneDrive starts with Windows and automatically backs up your personal files (Pictures, Documents, Music, etc.) “in the cloud”, but you can access those files as if they were on your computer.<\/span><\/p>\n Gail wants to find out where spam is coming from<\/strong><\/span> Our answer<\/strong><\/span> If the spammer is an amateur and does not know what he or she is doing, you can find the IP address of the sender and where he\/she is located, but that\u2019s not going to do you a lot of good. Spammers don\u2019t send from real email addresses (they send from forged or random email addresses) and they use thousands of email addresses so it\u2019s impossible to block them. It\u2019s highly unlikely someone has gained access to her contact list, but very likely that she or someone she sends to has put everyone\u2019s email address in the CC line (instead of the BCC) line and her address and the others in the cc line have been harvested. We have often seen people put dozens and dozens of peoples\u2019 email addresses in the CC line and thus expose all those addresses to spammers. All that does is expose email addresses to anyone with access to that email.<\/span><\/p>\n The best way to control spam is not to block senders, it doesn\u2019t work. The best we have ever found it to use Gmail to filter your mail.\u00a0See this page<\/a>\u00a0to learn how to get a free Gmail account to block spam.<\/span><\/p>\n We get hundreds of emails each week and rarely do we ever see a spam email in our inbox \u2013 or a good email in our spam folder. We\u2019ve been controlling spam this way for many years and we love it because it works.<\/span><\/p>\n We hope this helps you.<\/span><\/p>\n \u2014\u2014 Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n
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\nI splurged and purchased a new gaming computer from Dell. I have a couple of questions, please. This new computer will be used exclusively for Gaming. The new gaming computer was ordered with no antivirus and no MS Office. However, it did come with an MS Office “Trial” version, which did not give me the option to decline. Here are my questions:<\/span><\/p>\n
\nHi Cheryl. If you’re using Windows 10, you can remove the trial version of Office by going to Settings > Apps > Apps & features and finding MS Office in the list. Click on MS Office and click Uninstall. If using Windows 11, go to Settings > Apps > Apps & features, and find Microsoft Office (or Office apps) in the list and click on the 3 vertical dots to the right and choose “Uninstall”. <\/span><\/p>\n
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\nI know that Google Chrome has a built-in spell checker and it was working great, but a few days ago it stopped working. I tried to turn it back on in Chrome settings but it still doesn’t work. Do you know a way to fix it? I’m thankful for you 2! Please keep up the good work. Jerry.<\/span><\/p>\n
\nHi Jerry. Thanks so much for your nice comments.\u00a0 Since turning on Spell Checker in settings didn’t work for you, perhaps you have something installed on your computer on an extension in Chrome that is superseding the built-in spell checker in Chrome. Or it may be that your Chrome browser is corrupted and needs to be repaired.<\/span><\/p>\n
\n———–<\/span>
\nJerry wrote back:\u00a0“Thank you so much. I followed your instructions and repaired Chrome and my spell checker is working again! I really appreciate your help. Jerry”<\/em><\/span><\/p>\n
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\nI used to have a picture on my shut-down screen. When I updated my \u201cEdge\u201d it went away and now shows an ugly blue screen. How can I get it back? I love all your tips and tricks. Thank you, Carol<\/span><\/p>\n
\nHi Carol. Thanks for your nice comments.<\/span><\/p>\n
\n\u2014\u2014\u2014<\/span>
\nCarol wrote back:\u00a0\u201cWow, you guys are quick in responding!!! Problem solved with your help. Thank you, Thank you, Carol\u201d<\/em><\/span><\/p>\n
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\nHI, I am not sure if this is a suitable question for you both but I thought I would try! I would like to save some very important emails in Gmail and wonder what is the best way to do this. I would like them to be all in one folder and easily accessible. I have never done something like this before so not sure how easy it is or if it is possible. Sorry if this is a very basic question but I have not needed help with this before now so I hope you can help. Many thanks for all your wonderful newsletters and tips. Vari.<\/span><\/p>\n
\nHi Vari. Thanks so much for your kind comments!<\/span><\/p>\n
\n\u2014\u2014\u2013<\/span><\/p>\n
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\nYou suggested a program that cleaned the carets > from emails that I used on my Windows 7 computer. I recently bought an HP All-in-one 27\u2033 computer with Windows 10 and I can\u2019t remember the name of the program. Whenever you get the chance, could you please send me a link to that very helpful program? Thanks<\/span><\/p>\n
\nHi Ken. It\u2019s called Email Stripper. According to Snapfiles, it works in all versions of Windows \u2013 including Windows 10 \u2013 even though the program has not been updated since 2002. You can\u00a0read more about it and\/or download it here.<\/a><\/span><\/p>\n
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\nAll of a sudden Pixlr Editor Express shows up. I googled it. It\u2019s an online photo editor. How safe is it, and do you have any idea why it popped up on my computer? Thanks again as always.<\/span><\/p>\n
\nHi Sandy. Pixlr Editor Express seems to be an innocuous online photo editor. I just looked at it, but I didn\u2019t test it. And I don\u2019t know why it\u2019s popping up on your computer. If it continues and clearing your browser history does not correct the issue, try resetting your browser. Resetting your browser removes (or disables) all your extensions, clears the browser history, and resets it to its default settings.<\/span><\/p>\n
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\n<\/strong>Hello, It’s me again. Hi Darcy and TC. My computer has been acting strangely for the last week. I have run all help programs, Reg Org., Emsisoft, restarted my router, unplugged everything, and nothing has helped. <\/span><\/p>\n
\n<\/strong>Hi Dotty. It may be an internet connection problem. So the first thing you should do is call your Internet Service Provider (ISP) and have them check your connection. Have them check your modem\/router as well. <\/span><\/p>\n
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\nHi. I am not sure if this is a suitable question for you both but I thought I would try! I would like to save some very important emails in Gmail and wonder what is the best way to do this. I would like them to be all in one folder and easily accessible. I have never done something like this before so not sure how easy it is or if it is possible. Sorry if this is a very basic question but I have not needed help with this before now so I hope you can help. Many thanks for all your wonderful newsletters and tips. Vari.<\/span><\/p>\n
\nHi Vari. Thanks so much for your kind comments!<\/span><\/p>\n
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\nVari wrote back:\u00a0\u201cThank you TC. Just what I wanted! I was sure you would have the answer! \u2026Thanks, Vari.<\/em>
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\nI was wondering if you could download the original old “movie maker” on my computer for me. I made several movies on the old original movie maker that seemed to be easier than the newer versions. Please let me know if you can do this?<\/span><\/p>\n
\nHi Linda. It’s easy to install the old Movie Maker on Windows 10. To make it even easier we’ve created a tutorial as well. You can install Movie Maker on any Windows 10 computer by following the instructions on this page<\/a>. <\/span><\/p>\n
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\nOneDrive is on my computer but I really do not know how to use it. I know it is cloud storage. I have a few documents in it but just a few. Does that mean I have reached my 5 GB limit? I have never signed into it. Some files appear there but I have never put anything into it. I think you have written about it in your newsletter in the past. Could you point me to that, please? I need to become acquainted with OneDrive. <\/span><\/p>\n
\nHi Jean. One Drive automatically (by default) backs up your personal folders (Documents, Pictures, etc.). OneDrive comes with all Windows 10 and Windows 11 computers and you get 5 GB of space free. The files that are in One Drive appear under One Drive in File Explorer. For example, you can see my OneDrive folders in the screenshot below.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/1drive.png%20\")
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\nhave been receiving emails that appear to be from a dear friend but that I know are not. I have informed her about it and have suggested that she change her anti-malware program to Emsisoft because I think someone has gained access to her contact list & sending out fraudulent emails. My questions are: once I determine the real email account from which these emails come, will replying to it actually be received to that sender? Is there a way to block them? The sender\u2019s real account is always different each time I receive their email disguised as coming from my friend. It\u2019s not so much a big deal as it is annoying. Thanks for any help with this.<\/span><\/p>\n
\nHi Gail. It\u2019s possible that your friend\u2019s (or anyone\u2019s) email address was harvested from the Web and then used as a \u201cFrom\u201d address by a spammer.<\/span><\/p>\n
\nGail wrote back:\u00a0\u201cHi TC. Thanks for being so sweet & taking the time to reply. I suspect, based on your information, that the culprit is someone to whom she emails because I don\u2019t think my dear friend even knows what the Cc or Bcc is, much less how to properly use it! If I remember correctly, the latest one\u2019s \u201creal\u201d identity ended something like this _ _ _ _ _ @sc.edu, which makes me think it might be originating from a school or college, but I guess I\u2019ll never know. Anyway, thanks again. I sincerely appreciate it.\u201d<\/em><\/span><\/p>\n
\n![\"Senior](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/telephone.png\")
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