Yay! It’s Saturday and that means it’s time for our Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Saturday Bonus Questions and Answers – 052122<\/strong><\/span><\/p>\n Susan has trouble with Firefox<\/strong><\/span> Our answer<\/strong><\/span> Good luck, Susan.<\/span><\/p>\n Elaine wants to know how to email us when she gets a new computer<\/strong><\/span> Our answer<\/strong><\/span> You can also contact us on your new computer by opening the Edge browser that comes with Windows 10 (or Windows 11) and using it to go to https:\/\/thundercloud.net\/contact.htm<\/a> and contact us from there. Just be sure to include your email address so we can reply to you.<\/span><\/p>\n This is a tip for everyone. One of the best things about having a Gmail or Outlook.com (or any webmail account) is that you don\u2019t need Thunderbird, Outlook, or any other email program to send and receive email.<\/span><\/p>\n While having an email client like Thunderbird, Outlook, etc. is more convenient for most people \u2014 since you can send and receive emails without opening a browser\u2013 if you have a webmail account and you get a new computer you can open a browser and send and receive email even if you haven\u2019t installed an email program yet.<\/span><\/p>\n We hope this helps you, Elaine.<\/span><\/p>\n Carol uses AbleWord and wants to know if it handles Excel files too<\/strong><\/span> Our answer<\/strong><\/span> Open Office (www.openoffice.org<\/a>) and Libre Office (www.libreoffice.org<\/a>) are both complete office suites that replace Microsoft Office. Both Open Office and Libre Office offer alternate programs equivalent to MS Word, MS PowerPoint, MS Excel, and MS Access. There are other free office suites too, but these are the two we\u2019re most familiar with, and that work we<\/span><\/p>\n Joyce wants to know where to download Irfanview<\/strong><\/span> Our answer<\/strong><\/span> https:\/\/www.snapfiles.com\/downloads\/irfan\/dlirfan.html<\/a><\/span><\/p>\n On that page, click on the \u201cDownload the 64-bit version\u201d link. Just FYI, if you have a 64-bit computer you can run any 32-bit program, so even if you downloaded the 32-bit version it would work<\/span><\/p>\n Let us know if you need anything else.<\/span><\/p>\n Barb wants to create brochures, flyers, and more<\/strong><\/span> Our answer<\/strong><\/span> https:\/\/www.canva.com\/create\/flyers\/<\/a><\/span><\/p>\n https:\/\/www.canva.com\/create\/brochures\/<\/a><\/span><\/p>\n Canva is a legitimate and clean site. The flyer and brochure makers come with templates and allow you to download your finished projects. It\u2019s free for individuals and small groups working on quick projects<\/span><\/p>\n Michael asks about TotalAV<\/strong><\/span> Our answer<\/strong><\/span> The company that makes TotalAV is the same company that made the scam-ware program called ScanGuard (see our article about that here). https:\/\/tinyurl.com\/y7d2dduz<\/span><\/p>\n And from Reddit<\/a> this:<\/span><\/p>\n \u201c\u2026 TotalAV and ScanGuard is the same company and both are a scam: https:\/\/www.totalav.com\/special-deal-2019<\/a><\/span><\/p>\n This is not a coincidence, stay away from them. Also (I\u2019m) pretty sure this site belongs to them as well https:\/\/antivirus-review.com<\/a>\/.<\/span><\/p>\n Even more proof\u2026 https:\/\/malwaretips.com\/threads\/total-av-is-it-a-scam.80362\/<\/a> \u2026\u201d<\/span><\/p>\n There\u2019s a pattern of people downloading the \u201cFree\u201d version and being charged, being overcharged, and not being able to cancel without jumping through hoops. See this page.<\/span><\/p>\n In my experience working on computers, customers who have been tricked into downloading TotalAV have had trouble removing it. Even if the product worked well, the company behind it, the tricky marketing, and questionable marketing, to me make it a must to avoid.<\/span><\/p>\n The only price that is shown on their site for \u201cup to 3 computers\u201d is $19 for one year. But nowhere on that page does it say that is only for the first year \u2014 after the first year, it\u2019s $99 a year<\/strong> and it auto-renews and you get charged $99 automatically.\u00a0 This is from a hidden part of their page informing users they have to call\u00a0 TotalAV support to cancel the automatic charge\u2026 and you can almost imagine how that runaround will go.<\/span><\/p>\n \u201c\u2026Our current standard price for an annual subscription is $99. Don\u2019t want to auto-renew? You can speak to our 24\/7 support team to assist with switching this off\u2026\u201d<\/em><\/span><\/p>\n Finally, they promote TotalAV using reviews from TrustPilot, but can you trust TrustPilot?<\/span><\/p>\n See https:\/\/tinyurl.com\/y82jfxvl<\/a> and this https:\/\/tinyurl.com\/yc9lcoku<\/a>.<\/span><\/p>\n or search for \u201ccan you trust TrustPilot\u201d<\/span><\/p>\n Comparing TotalAV to Emsisoft? There\u2019s no comparison. Emsisoft is a trusted product and has protected our computers for many years. The pricing is upfront. Emsisoft does not rely on tricks or fake reviews.<\/span><\/p>\n Which would you rather have? I hope this helps you make the right decision.<\/span><\/p>\n More sage advice:<\/strong> Don\u2019t rely on anything CNet says, they are a known malware bundler and are also known to recommend products solely for financial compensation\u2026 earning commissions regardless of the quality of the product or the problems the products they recommend may cause users.<\/span><\/p>\n Joann can\u2019t get rid of Bing in Firefox<\/strong><\/span> I would like to get back to my normal W\/10 opening page when opening Firefox. I have not been successful in doing that for about 2 days now & I waste a lot of time trying.<\/span><\/p>\n So I would appreciate your help.<\/span><\/p>\n Thank you so much, Joann<\/span><\/p>\n Our answer<\/strong><\/span> 1 Type About:Support in the Firefox address bar<\/span><\/p>\n 2. Troubleshooting Information will open<\/span><\/p>\n This popup will appear:<\/span><\/p>\n Click”Refresh Firefox” and Firefox will be reset to its defaults.\u00a0\u00a0<\/span><\/p>\n Refreshing Firefox saves your bookmarks and saved passwords and removes any customizations you made, as well as installed add-ons and extensions. It will also delete browser history and cache.<\/span><\/p>\n This will quickly fix your Firefox problems as this resets Firefox to its default state but saves your bookmarks and saved passwords (if any). <\/span> Uwe wants to know how to send large files via email<\/strong><\/span> (MP4 File (.mp4) 14.0 MB (14,694,417 bytes)<\/span><\/p>\n Thanks, Uwe.<\/span><\/p>\n Our answer<\/strong><\/span> There are dozens of services (many free) that allow you to send large files by email. Here are three:<\/span><\/p>\n https:\/\/www.dropsend.com\/#send_file<\/a><\/span><\/p>\n
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\nHi TC & Darcy\u2026 My current problem has to do with my Firefox. When I get an email with a link I want to click on, instead of opening a new tab in my current Firefox, it opens a new browser and closes the current one. It never used to do that. What can I do to stop that and go back to the way it was. I sure don\u2019t want to close my current browser and open a new one. I usually have several tabs open on my current browser and don\u2019t want to close them. Thank you for your help. You always have a solution. Cheers, Susan.<\/span><\/p>\n
\nHi Susan. I\u2019m not aware of any changes in Firefox that would cause this. It may have been an extension you installed, one you installed that was bundled with a freeware program, or one you installed that auto-updated and changed your settings. If you reset Firefox it will return Firefox to its default settings. If you want to try resetting Firefox, read our instructions on resetting Firefox here.<\/a><\/span><\/p>\n
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\nHi, my computer is quite old, I don\u2019t know how to find out how old it is. I will be getting a new one at some stage and will want Thunderbird email installed again. If this computer crashes how do I email you about the new one and do you just need my email address to come on to the new one and install Thunderbird and whatever else I need to be done. Thanks so much. Elaine M.<\/span><\/p>\n
\nHi Elaine. Since you have an Outlook.com account, you can email us from any internet-connected device including a brand-new computer. So, if you get a new computer with Windows 10 (or Windows 11) on it, it will come with Microsoft Edge (browser). You can open Edge and go to https:\/\/www.outlook.com\/<\/a> and log into your Outlook.com account and email us.<\/span><\/p>\n
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\nI am so glad, thanks to you, that I won\u2019t be forced to pay Microsoft to continue using MS Word. AbleWord is a great option. My question is: Will this also cover my Excel documents? Thanks so much for all your advice. It is much appreciated!<\/span><\/p>\n
\nHi Carol. Thanks for your kind comments. AbleWord only replaces MS WORD, it does not replace Microsoft Office. To open Excel docs you need to have MS Excel or equivalent.<\/span><\/p>\n
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\nConcerning Irfanview: I would like to download this program that you recommended in your newsletter. It has been such a long time since I downloaded a new program that I don\u2019t remember which download I should use to download just the correct program for my 64-bit computer. Can you please help me? I guess I am just getting too old and afraid to do these things anymore.<\/span><\/p>\n
\nHi Joyce. Go to the following page:<\/span><\/p>\n
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\nCan you recommend a free simple program to make personal desktop brochures, flyers, etc.? Thank you.<\/span><\/p>\n
\nHi Barb. We don\u2019t know of any free desktop publishing software that comes without unwanted bundled software. But there are useful design sites online where you can design, create, and download brochures and flyers.<\/span><\/p>\n
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\nHello from Indianapolis. I read your take on VPNs and sure got my eyes opened, thanks for that. I am curious about your take on TOTALAV security software. Are they any good? do they measure up to Emsisoft? Please let me know what you think before I make a mistake and buy it. Regards, Michael\u2026<\/span><\/p>\n
\nHi Michael. Thanks for your nice comments.<\/span><\/p>\n![\"TotalAV](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/tav.png\")
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\nSomehow, unfortunately, I now have Bing mixed up all over my opening Firefox page. I wanted to view Bing wallpaper & somewhere along the way I must have missed unchecking something & so everything has changed to BING Bing, Bing\u2026<\/span><\/p>\n
\nHi Joann. All you need to do is reset Firefox to its defaults.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/reset-ff00.png\")
<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/reset-ff0.png\")
<\/p>\n![\"Reset](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/resetfirefox.png\")
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\nJoann wrote back: \u201cThank you so very, very much. I was able to follow your directed steps & accomplish the task. I will go back to using the Cloudeight start page, which I\u2019ve been very happy with for a long time. Thanks again.<\/em><\/span><\/p>\n
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\nI tried to send a file(below) through email, but It seems to be too large. How do I send a larger file via email?<\/span><\/p>\n
\nHi Uwe. Most email providers have a limit on how large a file you can send via email. The limit varies by email provider. The maximum file size you can send with Gmail is 25 MB.<\/span><\/p>\n