Yay! It’s Saturday, and that means it’s time for Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Please consider making a small donation and help us to keep on helping you!<\/strong><\/a><\/span><\/p>\n Saturday Bonus Questions and Answers – 060422<\/strong><\/span><\/p>\n Harley wants to know why Emsisoft let him down<\/strong><\/span> I had Cloudeight install Emsisoft and thought I was protected; however, I opened an E-mail that loaded 697 viruses on my system. I contacted a company that was recommended by MICROSOFT and the tech deleted my old email address. I lost all my contacts and other information.<\/span><\/p>\n I took the system to a local technician, he saved what he could and removed more virus programs from my system,<\/span><\/p>\n I lost a lot and am monitoring all bank accounts and credit cards as they were stolen, and someone is going to try and use them. Hopefully, I can catch any false transactions.<\/span><\/p>\n Our answer<\/strong><\/span> Then you need to do a system restore to a couple of days before you were swindled.<\/span><\/p>\n Here are some of the articles we have written about this. No antivirus or antimalware program will protect you from a fake ad from a tech support scam, and a program cannot stop you from falling for a fake ad and calling a phone number, and then allowing a scammer access to your computer. These people have nothing to do with Microsoft and are a dime a dozen.<\/span><\/p>\n https:\/\/www.thundercloud.net\/infoave\/new\/microsoft-is-never-going-to-tell-you-that-your-computer-is-infected\/<\/a><\/strong><\/span> If you see an ad like this again, click ALT + F4 to close the ad. If it is an aggressive ad that does not close when you press ALT + F4, shut your computer down using the power switch.<\/span><\/p>\n We\u2019ve cautioned our readers dozens of times about clicking links in emails if you\u2019re not sure who sent the email. Clicking links in phishing or spam emails is a sure way to get scammed if you are not careful.<\/span><\/p>\n Emsisoft cannot protect you from willingly falling for tech support scams or from allowing scammers to connect to your computer with legitimate software like TeamViewer if you permitted them to connect.<\/span><\/p>\n You will want to immediately reinstall Emsisoft so your computer is protected from malware, viruses, ransomware, and other threats.<\/span> Bob can\u2019t close MS Word<\/strong><\/span> Our answer<\/strong><\/span> Method One<\/strong><\/span><\/p>\n 1. Press CTRL+SHIFT+ESC keys to open Task Manager<\/span> Method Two<\/strong><\/span><\/p>\n 1. Type CMD in the taskbar search<\/span> TASKKILL \/IM WINWORD.EXE \/F<\/span><\/p>\n Press Enter<\/span><\/p>\n Method Three<\/strong><\/span><\/p>\n 1. Press and hold down the Windows key and tap the R key<\/span> SHUTDOWN \/R<\/span><\/p>\n Press Enter. This will force all open programs to shut down and restart your computer.<\/span><\/p>\n As a last resort\u2026<\/strong><\/span><\/p>\n Also, shutting down your computer at the power switch does not cause serious problems like it used to back in the days of Windows XP; Windows 10 is much more forgiving. Still, we sure don\u2019t recommend you shut down your computer using the power switch often, but there are times when you may need to do so\u2026 for instance, in a situation like yours. So, if none of the above three solutions work for you (any of them should work) then shut down your computer using the power switch as a last resort. Wait about 5 minutes before turning it back on.<\/span><\/p>\n John wants to know how to rename his new Windows 10 computer<\/strong><\/span> Our answer<\/strong><\/span> Type ABOUT in the taskbar search and press Enter when you see \u201cAbout your PC\u201d appear in the search results.<\/span><\/p>\n Look for the button labeled \u201cRename this PC\u201d and click it.<\/span><\/p>\n When you click that button, you\u2019ll see this.<\/span><\/p>\n Type in the name you want to use for your PC and click Next and confirm the change. That\u2019s all there is to it.<\/span><\/p>\n Brenda tries to uninstall a program not listed in Programs\/Uninstall a program<\/strong><\/span> So now I don\u2019t know how to get rid of the Avast stuff that keeps popping up all over the place.<\/span><\/p>\n Any help from you would be gratefully appreciated. I don\u2019t what most of us would do without your wonderful help and advice.<\/span><\/p>\n Bless you, both. Bren<\/span>da H.<\/span><\/p>\n Our answer<\/strong><\/span> The solution to your problem sounds crazy, but it\u2019s the best way. You\u2019ll need to reinstall Avast (free) and then restart your computer.<\/span><\/p>\n After restarting your computer, use AvastClear<\/a> to remove Avast. Be careful not to use Control Panel or an uninstaller to remove Avast first. Use AvastClear to remove it.<\/span><\/p>\n You must reinstall Avast and restart your computer before trying to remove it. Restarting your computer is essential.<\/span><\/p>\n Generally, this is how you would uninstall any program that does not show up in Control Panel \/ Programs \/ Uninstall a Program or Settings > Apps & features.<\/span><\/p>\n Let us know if this helps you, Brenda.<\/span> Maureen says Google Chrome support wanted to charge her for assistance Our answer<\/strong><\/span> Google\u2019s support is done via https:\/\/support.google.com\/<\/a> but you may not get an answer.<\/span><\/p>\n If you tell us what your problem is with Chrome, we\u2019ll be able to help you. Most always a problem with Chrome is caused by a bad extension, malware, or Chrome has become corrupted. There are easy remedies for all of them.<\/span><\/p>\n Be careful not to search for \u201cSupport for Chrome\u201d or search for any kind of support, or you\u2019ll be walking into a den of thieves.<\/span><\/p>\n We are glad you did not give them your credit\/debit card information.<\/span><\/p>\n Bonnie cannot log into her prescription drug site after updating Windows<\/strong><\/span> Our answer<\/strong><\/span> I bet if you do a Chrome reset, you\u2019ll be able to log in with Chrome. A Chrome reset clears your cache, sets Chrome back to its default settings, and disables (but does not remove) all extensions. It does not affect your bookmarks. You can turn them back on one by one after you try logging into OptumRx. If you turn them all back on and you can\u2019t log in again, then you\u2019ll know the cause.<\/span><\/p>\n Here are the instructions for doing a Chrome reset.<\/span><\/a><\/p>\n Try a reset and let us know what happens.<\/span> Delores cannot connect to her wireless network<\/strong><\/span> Our answer<\/strong><\/span> 1. Right-click on your start button and click Settings.<\/span> If Wi-Fi is on, click on \u201cStatus\u201d (in the menu on the left) and run the Network troubleshooter:<\/span><\/p>\n If that does not work, click on Network reset. This will reset your adapter settings. After you do the Network reset, restart your computer, and set up your wireless network again.<\/span><\/p>\n If none of the above work, it may be that your computer\u2019s Wi-Fi adapter has gone bad. If that is the case, you can buy a USB Wi-Fi adapter from Amazon, Best Buy, Wal-Mart, etc. The cheapest ones cost about $10 and the most expensive $60 or more. No need to buy the most expensive one. Something in the $15 \u2013 $20 range should work well for you.<\/span><\/p>\n All you do to use it is plug it into a USB port on your computer, install the software and follow the instructions that come with it. It works just as well as an internal wireless adapter and you don\u2019t have to take your computer apart to install it. Read more about USB Wi-Fi adapters here<\/a>.<\/span><\/p>\n We hope this helps you, Delores.<\/span><\/p>\n Kathy wants to know if she can put a Windows registry backup and Windows 10 on the same USB flash drive.<\/strong><\/span> Our answer<\/strong><\/span> A registry backup can be stored on a very small USB flash drive (1 or 2 GB). And keep in mind, you\u2019ll not want to store a registry back up very long because it needs to be fairly current \u2013 in other words, it needs to be updated quite often. For example, you would not want to use a 2-month-old registry backup, or you might end up having a lot of problems with your computer.<\/span><\/p>\n We hope this answers your questions, Kathy.<\/span><\/p>\n Donna says she\u2019s an administrator but is still locked out of a folder<\/strong><\/span> Our answer<\/strong><\/span> \u201cTo see the folder at C:\\Program Files\\WindowsApps you have to unhide hidden folders in File Explorer \/ View \/ Options \/ Change folder and search options. If you try to open that folder, you\u2019ll be blocked by Windows security settings. You can access it by changing its security settings or by taking ownership of the folder.\u201d<\/span><\/p>\n You can take ownership of a folder by right-clicking on it, clicking \u201cProperties\u201d and changing the owner name in the security tab -and taking several more steps. If you want to do it that way, the long way, read this Laptop Magazine article<\/a>.<\/span><\/p>\n If you want to do it the short way, download this reg file<\/a> to add \u201cTake ownership\u201d to your right-click menu. You\u2019ll be able to right-click on the folder or file that you want to take ownership of and choose \u201cTake ownership\u201d.<\/span><\/p>\n Once you download the zip file, unzip it, double-click the first file called \u201cInstall Take Ownership, click OK when you see the warnings about adding things to the registry.<\/span><\/p>\n If you ever want to remove Take Ownership from your right-click menu, we\u2019ve included a reg file in the zip file called Uninstall Take Ownership.<\/span><\/p>\n Remember, being an administrator does not give you access to every file and folder on your computer \u2013 as illogical as that seems. Sometimes you must take ownership of a file or folder to see and\/or modify it.<\/span><\/p>\n Jaci wants a good (free) word processor<\/strong><\/span> Someone suggested that I get Open Office. Is it the same as Apache Open Office? Can you provide me with information about it and give me the correct URL that I should use to get it? I don\u2019t want to mess up again and try getting something from the wrong site. Thanks for your help. Jaci<\/span><\/p>\n Our answer<\/strong><\/span> Open Office is a complete office suite that includes other office programs as well as a word processor.<\/span><\/p>\n Here are two good word processors that are free and that are not part of an office suite.<\/span><\/p>\n
\n![\"Help](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021-small.png\")
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\nI was hit by a scam by email, My files were locked and everything was downloaded to the hacker. I lost nearly everything on my computer. All my contacts, passwords, and a lot of personal information.<\/span><\/p>\n
\nHi Harley. Unfortunately, you did something we have warned people about many times. You saw an ad that told you that you had downloaded 697 viruses and you believed it. Then you called a number on your screen and let the scammers access your computer. If you gave these scammers your credit card or banking information, you need to call your credit card companies and\/or bank(s) and ask for a chargeback\/refund and explain you were scammed. Then you ask them to change the account numbers immediately.<\/span><\/p>\n
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\n<\/em>https:\/\/www.thundercloud.net\/infoave\/new\/tech-support-scams-are-everywhere\/<\/a><\/strong><\/span><\/p>\n
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\n<\/em>We hope this helps you, Harley.<\/span><\/p>\n
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\nI have a PC laptop. I was using Word 2016 most of the morning. Then closed and went out to dinner. When I came back, I opened Word 2016 again. It went to the taskbar, but it won\u2019t open or close. I tried CTRL+ALT+DELETE but that didn\u2019t work. I can\u2019t even shut down my computer the right way. I need to get Word off the taskbar so that I can shut down my computer and try this all over again. Bob<\/span><\/p>\n
\nHi Bob. Here are some things you can try:<\/span><\/p>\n
\n2. In Task Manager find any entry that says Microsoft Word and right-click and choose \u201cEnd task\u201d on each. There may be more than one instance.<\/span><\/p>\n
\n2. When Command Prompt appears at the top of the search results, right-click it and choose \u201cRun as administrator\u201d<\/span>
\n3. At the prompt type (exactly as shown below with the spaces):<\/span><\/p>\n
\n2. In the run box type the following (exactly as shown with the space)<\/span><\/p>\n
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\nFinally succumbed and bought a Windows 10 computer. Setup was easier than expected. During the setup, it asked me for a name for this computer. Unfortunately, I made a spelling mistake and thought I could correct it via the control panel but the name I typed in never showed anywhere. Am I out of luck?<\/span><\/p>\n
\nHi John. It\u2019s easy to rename your Windows 10 computer. Follow these simple instructions:<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/renampc.png\")
<\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/renamepc1a.png\")
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\nSome time ago you sent out some links to get rid of unwanted programs like Avast etc. Well, I have a problem with Avast. It isn\u2019t showing up as a program that I can uninstall so I tried taking it out of the registry. It wouldn\u2019t let me do this. Then I found your link to Avastclear. It no longer works and in fact, when I clicked on it froze my whole computer and I had to close and start again.<\/span><\/p>\n
\nHi Brenda. If a program won\u2019t uninstall or does not show up in Control Panel \/ Programs \/ Uninstall a Program — or Settings > Apps & features, the last thing you should do is try to remove it by removing pieces from the registry. Not only is that unlikely to work, but you may also delete something that you shouldn\u2019t. With AVAST, there could be hundreds or even thousands of registry entries, not including other parts of the program like services that need to be removed.<\/span><\/p>\n
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\nBrenda wrote back: \u201cThank you for your help! It worked. Cheers, Brenda\u201d<\/em><\/span><\/p>\n
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\n<\/strong>I am asking you because you will no doubt have the right answer. Using Google Chrome I wanted to ask them a question about Google Chrome and I thought they were the best to answer. After I asked my question the person on the answer said it would have to go to the tech the Support but there was a charge for doing so. I was shocked I always thought Tech support was free. This has never happened before with any other places. Thanks for helping you are great. Maureen.<\/span><\/p>\n
\nHi Maureen. Google does not charge for tech support and neither do they have a public support number. You fell for a scam. Anytime you search for \u201csupport\u201d for this or that, you\u2019re almost always going to dive into a nest of scammers.<\/span><\/p>\n
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\nHi TC. I have a question. Since installing Windows 10 I can no longer sign into my online prescription drug company, OptumRX on Google. But I can on Firefox. Would you know the reason why? Thanks, and God\u2019s Blessing to you and Darcy. Bonnie.<\/span><\/p>\n
\nHi Bonnie. I have no idea because that\u2019s not logical. All I can think of is that you have some sort of extension installed that\u2019s blocking you from signing in.<\/span><\/p>\n
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\nBonnie wrote back: \u201cThank you so much. It\u2019s working now. It was one of the extensions that were blocking it. Don\u2019t ask me which one! Thanks a million. I knew you\u2019d be able to help me\u2026AGAIN! Bonnie.\u201d<\/em><\/span><\/p>\n
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\nMy computer will not connect to my wireless network. The laptop, iPad, etc. are all connected. Dell desktop with Windows 10, The message is: \u201cNetwork cable is not properly plugged in or may be broken\u201d. How do I fix this?<\/span><\/p>\n
\nHi Delores.<\/span><\/p>\n
\n2. In Settings click on \u201cNetwork & Internet\u201d.<\/span>
\n3. In \u201cNetwork & Internet\u201d click on \u201cWi-Fi\u201d. Make sure the switch is turned on:<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/wifion.png\")
<\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/network1.png\")
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\nCan you make a backup of both Windows 10 Installation & Windows 10 Registry on the same USB? If so, what size USB? Or if it\u2019s best to make separate backups, what size for each USB? Thank you for all your many informative hints. Kathy<\/span><\/p>\n
\nHi Kathy. Thank you. The answer to your question is no. When you make a Windows 10 installation USB you\u2019ll need at least an 8GB USB flash drive. You should use a brand new one, although you can use one with data on it as long as you understand creating the installation USB will wipe out everything on the flash drive. When it\u2019s done, it is a bootable Windows 10 installation drive, and you don\u2019t want anything else on that drive. The Windows 10 USB can be used indefinitely even if the version of Windows 10 on the USB is an older version. Windows will automatically update to the newest version if you use it to install Windows 10. The troubleshooting tools on it don\u2019t change much, if at all, from version to version.<\/span><\/p>\n
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\nIn a previous issue of InfoAve Weekly, Walt asked about where Windows store apps are installed.\u00a0 When I tried to go into my data, I was blocked even though when I check my account, I have Admin. privileges. can\u2019t figure out how to access it as I never had a problem accessing anything before. Thanks for all your help.<\/span><\/p>\n
\nHi Donna. The Windows Apps folder is blocked and being an administrator does not allow you access to that folder. To access it you\u2019ll need to take ownership of the folder. As we stated in the newsletter:<\/span><\/p>\n
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\nDear TC and EB. I want a word processing program that I can download for free. I know that you had written about several of them in the past, but I can\u2019t find the article.<\/span><\/p>\n
\nHi Jaci. Open Office and Apache Open Office are the same. The URL is www.openoffice.org<\/a>.<\/span><\/p>\n