Yay! It’s Saturday, and that means it’s time for Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Please consider making a small donation and help us to keep on helping you!<\/strong><\/a><\/span><\/p>\n Saturday Bonus Questions and Answers – 061822<\/strong><\/span><\/p>\n Our answer<\/strong><\/span> A VPN is not going to prevent someone from attacking your wireless network (your router). Your wireless network is protected by WPA2 encryption. All modern routers support WPA2. WPA2 is used on all certified Wi-Fi hardware since 2006 and is based on the IEEE 802.11i technology standard for data encryption.<\/span><\/p>\n When WPA2 is enabled, anyone else within range of the network might be able to see the Wi-Fi traffic, but it will be scrambled with the most up-to-date encryption standards. And this, your network is protected.<\/span><\/p>\n VPN stands for Virtual Private Network. It does not protect the Wi-Fi traffic between devices in your home and your wireless router. It still depends on your ISP\u2019s internet connection service to work. A VPN works like this:<\/span><\/p>\n Home Wi-Fi network > ISP > VPN Server > Internet (web sites, etc.)<\/span><\/p>\n Emsisoft<\/span><\/a> protects you and your computer from malware, viruses, ransomware, PUPs, and all manner of nasty things you might encounter on the Web, but it does not protect your Wi-Fi connection; it is an antivirus and antimalware.<\/span><\/p>\n Make sure you\u2019re using WPA2 protection on your router to protect your home network, and don\u2019t be tricked into buying a VPN thinking it\u2019s going to make your home network secure.<\/span><\/p>\n VPNs can be useful in some situations, but VPNs do not prevent identity theft \u2013 no matter what anyone says. Over 90% of identity theft occurs when people are tricked into giving up their usernames, passwords, bank account numbers, credit card numbers, and other highly personal information. And no VPN in this world is going to prevent you from getting tricked. The only program that\u2019s going to do that is YOB \u2013 You Own Brain.<\/span><\/p>\n Hope this helps!<\/span><\/p>\n Roy wants to know how to enable his Windows 10 touch screen<\/strong><\/span> If you would please let me know, as I am baffled as to where to go to enable it again, did not think I used it that much till today when I turned on the system and it did not function. I know that it did work on this personal computer.<\/span><\/p>\n Any directions or help is greatly appreciated. Have a good day, Roy<\/span><\/p>\n Our answer<\/strong><\/span> 1. Right-click your Windows 10 Start button (or use the Windows key + X shortcut).<\/span> 4. Select \u201cHID-compliant touch screen\u201d from the list.<\/span><\/p>\n 5. Select the Action tab at the top of the window (as above).<\/span><\/p>\n 6. Select Enable device from the drop-down menu and confirm.<\/span><\/p>\n We hope this helps you, Roy.<\/span><\/p>\n Irwin doesn\u2019t have as many fonts on his new computer as he had on his old one<\/strong><\/span> Our answer<\/strong><\/span> If you installed a lot of custom fonts on your old computer, then your new computer would seem to have comparatively few. So, all you have to do is install more fonts on your new computer if you want a bigger selection of fonts.<\/span><\/p>\n Here\u2019s an article we wrote about how to view and install fonts on Windows 10<\/a>. This article also includes some nice places to download (mostly) free fonts.<\/span><\/p>\n We hope this helps you.<\/span> Lindsay\u2019s browser is infected with a tech support scam popup<\/strong> <\/span> Here is a screenshot:<\/span><\/p>\n Your comments would be appreciated. Thanks, Lindsay (from Oz).<\/span> 2. Click on Help on the toolbar then click \u201cTroubleshooting\u201d information.<\/span><\/p>\n 3 . On the page that opens in the upper right, under \u201cGive Firefox a tune-up\u201d, click the \u201cRefresh Firefox\u201d button.<\/span> Now, restart Firefox.<\/span><\/p>\n If the above doesn\u2019t fix the problem, then the next solution is to uninstall & reinstall Firefox, but don\u2019t delete its data folders; this will keep your bookmarks and other settings intact when you reinstall Firefox.<\/span><\/p>\n Let us know if this helps you.<\/span><\/p>\n Lindsay wrote back: \u201cHi TC. I\u2019ve carried out the latter [uninstall & reinstall] on receipt of your email and all going well at this juncture i.e. no hijacker. I take my hat off to you guys at Cloudeight, you do not give up until you succeed, as is the case you have solved for me. Thanks so much. Best wishes to all. Lindsay F. \u201c<\/em><\/span><\/p>\n Dick has a problem opening \u201cSettings\u201d after a Windows 10 Update<\/strong><\/span> Our answer<\/strong><\/span> Please let us know if this helps you.<\/span> Norma can\u2019t delete cookies & history in Chrome<\/strong><\/span> Our answer<\/strong><\/span> Resetting Chrome will save your bookmarks. It will disable all your extensions (you can turn them back on after the reset by turning the switches under each extension to on), it will remove cookies, and site data, and reset Chrome back to its default state.<\/span><\/p>\n It\u2019s important after you do that you shut down Chrome and restart it.<\/span><\/p>\n To learn how to reset Chrome, see our tutorial here<\/strong><\/a>.<\/span><\/p>\n Let us know if this helps you, Norma.<\/span><\/p>\n Jim no longer gets a save or cancel dialog when closing files<\/strong><\/span> Our answer<\/strong><\/span> But if not\u2026 see this page<\/a> and follow the instructions on it to run SFC and DISM. After you do, you\u2019ll need to restart your computer.<\/span><\/p>\n Let us know if this helps you.<\/span> Colin wants to set up a second Gmail account<\/strong><\/span> Our answer<\/strong><\/span> But you can set up a second (or third or fourth\u2026) Gmail account and here\u2019s what you need to do.<\/span><\/p>\n Since I don\u2019t know what browser you\u2019re using I\u2019m going to tell you how to do it with Chrome, Edge, or Firefox.<\/span><\/p>\n If you log into Gmail with the same browser, then when you go to Gmail you\u2019re going to be automatically logged into your current Gmail account. You can\u2019t create a 2nd Gmail account from within your current Gmail account.<\/span><\/p>\n So, do this: Right-click on your browser shortcut. For Chrome when you right-click choose \u201cNew incognito window. For Firefox when you right-click choose \u201cNew Private Window\u201d. For Edge when you right-click on its shortcut choose \u201cNew In-Private window\u201d.<\/span><\/p>\n Once your browser opens in \u201cincognito\u201d or \u201cprivate\u201d mode, go to www.gmail.com<\/a>. Don\u2019t \u201cSign-in\u201d. Depending on which browser you use, you see one of these two pages:<\/span><\/p>\n Don\u2019t \u201cSign in\u201d, or \u201cCreate account\u201d.<\/span><\/p>\n Or you may see this page:<\/span><\/p>\n Click \u201cCreate an account\u201d<\/span><\/p>\n Then go ahead and create a new Gmail account just like you did when you created your current Gmail account. After you add the second Gmail account there\u2019s only one way to access them both at the same time using the same browser. Here\u2019s the correct way to access multiple Gmail accounts from one Gmail account:<\/span><\/p>\n In the top right corner of Gmail, locate your account picture or icon and click it.\u00a0 Then click \u201cAdd account\u201d at the bottom and enter your other Gmail address and password. Don\u2019t worry. \u201cAdd account\u201d is not the same as \u201cCreate account\u201d so you won\u2019t be creating a new account, you\u2019ll just be adding your other Gmail account(s) to your main Gmail account so you can access all of your Gmail accounts from the same place.<\/span><\/p>\n As you can see in the screenshot above, we have 3 Gmail accounts. You\u2019ll notice we have added 2 additional Gmail accounts to our main Gmail account. Now we can access them all from one Gmail account. This is the only way to access multiple Gmail accounts from one Gmail account.<\/span><\/p>\n We hope this helps you, Colin.<\/span> Colin wrote back: \u201cThank you, guys. It\u2019s much appreciated! Colin\u201d<\/em><\/span><\/p>\n Donna says she\u2019s an administrator but is still locked out of a folder<\/strong><\/span> Our answer<\/strong><\/span> \u201cTo see the folder at C:\\Program Files\\WindowsApps you have to unhide hidden folders in File Explorer \/ View \/ Options \/ Change folder and search options. If you try to open that folder, you\u2019ll be blocked by Windows security settings. You can access it by changing its security settings or by taking ownership of the folder.\u201d<\/span><\/p>\n You can take ownership of a folder by right-clicking on it, clicking \u201cProperties\u201d and changing the owner name in the security tab -and taking several more steps. If you want to do it that way, the long way, read this Laptop Magazine article<\/a>.<\/span><\/p>\n
\n![\"Help](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021-small.png\")
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\nRobert buys a Lenovo computer and now they want to sell him a Wi-Fi Security & a VPN service<\/strong><\/span>
\nI am not a big fan of Lenovo, but they had a deal on a nice \u201cIdeapad320\u201d (8GB RAM 1TB Hard drive) that I couldn\u2019t pass up a month ago. I did one of their \u201csystem check-ups\u201d on the laptop today and it said my device\u2019s security is well protected by Emsisoft\u2019s Anti-Malware and Window\u2019s Firewall. They of course recommended McAfee which we all know is like a \u201csnake in the grass.\u201d One thing the security scan did point out is what was termed a \u201clack of Wi-Fi security\u201d. Of course, then they try to sell you on their partner\u2019s Wi-Fi Security (Coronet) program and\/or a VPN purchased through them. I know all of it is garbage (my term); but if the machines using the Wi-Fi are already protected by Emsisoft, there is no need for a separate Wi-Fi Security is there?<\/span><\/p>\n
\nHi Robert. It\u2019s funny how some people will start making up fairy tales to frighten people into buying something. It\u2019s all about the money. PC manufacturers are famous for low-balling the price of computers and then trying to add profit by selling unnecessary extras. That\u2019s why some computers come loaded with bloatware and trialware.<\/span><\/p>\n
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\nGood morning. I was wondering if you could tell me where I should go to re-enable the touch screen feature on my personal computer. Not sure what happened or what I did or didn\u2019t do or if it came down as part of an automatic upgrade that happens occasionally to the system.<\/span><\/p>\n
\nHi Roy. Here\u2019s how to Enable your touchscreen in Windows 10<\/span><\/p>\n
\n2. Click on Device Manager.<\/span>
\n3. Select the arrow next to Human Interface Devices.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/touchscreen-on.png\")
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\nHi. I\u2019m finding on my new HP PC, I have nothing like the range of FONTS which I was familiar with on my earlier unit. I have noted your articles on FONTS but wasn\u2019t requiring help then. Could you please let me have your recommendation to assist me? Again, many thanks for your help on many occasions. Regards Irwin T.<\/span><\/p>\n
\nHi Irwin. Thank you!\u00a0 Windows 10 comes with several dozen fonts. If you\u2019re interested, you can see a list of all the fonts that come with Windows 10 here<\/a>.<\/span><\/p>\n
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\nIrwin wrote back: \u201cHi TC. Thanks again for your prompt response to my query. I\u2019m having fun just scanning through the multitude of fonts. All the best, Irwin T.<\/em><\/span><\/p>\n
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\nHi Darcy and TC. I keep getting a \u201cyour computer has been blocked virus\u201d popup in Firefox. I have tried all the search suggest programs like Sophos, ADW, etc. and they advise my computer is clean. But still, it continues. I can close it using task manager but it still pops up occasionally. It has me concerned just to know it\u2019s on my system\u2026 I suppose I could reinstall Windows 10, sometimes this appears the only way out with this computer.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/hijacker.png\")
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\nOur answer<\/span><\/strong>
\nHi Lindsay. No need to reinstall or reset Windows 10. What you have is a very common but very annoying tech support scam browser hijacker (advertisement). <\/span>
\n\u00a0 <\/span>
\nYou\u2019re using Firefox, so here are some ideas for you: > <\/span>
\n\u00a0 <\/span>
\n1.\u00a0Click \u201cHistory\u201d on the toolbar at the top then click \u201cClear recent history\u201d from the dropdown menu and choose \u201cEverything\u201d in the box next to \u201cTime range to clear\u201d.<\/span>
\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/ffhistory.png\")
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\nHi to you two on this beautiful fall day. I don\u2019t know if the question I have has been on your site before but don\u2019t recall, so am going to ask now. Last week Microsoft had a couple of updates that I installed on my laptop. They required a restart which I did. Following the restart, I was going to open the Settings App to check the Update & Security file to see if the updates were shown completed. When I clicked on the Settings icon all that came up was the, I\u2019ll call it the Cover Slide with the wheelie thing in the middle, and that closed in approximately one second. It never opened to the full Windows Settings page. My question now is, can the Windows Settings page be recovered? And, if so, how can I retrieve it? I know this App is very important and should be available at all times, especially when new updates have been issued. Can you help please instruct me on how to get this App back and working? Let me know what I should do. Thank you ever so much.<\/span><\/p>\n
\nHi Dick. I suggest that you run SFC and then run DISM \/RestoreHealth. SFC or System File Checker will check for corrupted\/missing Windows system files. The DISM scan will compare your Windows installation with a pristine installation of Windows and make repairs as necessary. Running these scans is not complicated, but it takes some time to run both scans and reboot your PC. See our tutorial on how to run SFC & DISM scans here<\/a>. Run the scans then restart your computer. See if that fixes things.<\/span><\/p>\n
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\nDick wrote back: \u201cIt worked. I\u2019ve got my Windows Settings App back. Thank you so very, very much. You done did it again TC. It sure is wonderful in having the two of you taking care of all of us. Hopefully, you are around for years to come.<\/em><\/span><\/p>\n
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\nHi, I hope you can help me with this issue. Don\u2019t know what\u2019s changed but my browsing data & cookies won\u2019t clear. I use Chrome & go into more tools & clear browsing data but now all it does is spin and spin and doesn\u2019t erase anything. This just started about a week ago & the only way I can delete browsing history is to restart my computer & then it will work one time. I have to restart each time I want to delete cookies. Never had this problem before, it always deleted everything so don\u2019t know what happened. Any suggestions? Thanks, Norma<\/span><\/p>\n
\nHi Norma. Without looking at your computer, I only have one suggestion and that is to try resetting Chrome.<\/span><\/p>\n
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\nI cannot close it when I make changes to files. Normally when I change a file and close it, I would have the choice to save, discard, or cancel. I have nothing on it except an X, but the rest is blank. I presently have six files open that I want to save the changes. Jim<\/span><\/p>\n
\nHi Jim. Try this: Shut down your computer completely (turn it off). Wait 5 minutes and then restart it. See if this fixes the problem. I\u2019m betting things will be back to normal.<\/span><\/p>\n
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\nJim wrote back: \u201cThanks, rebooting solved the problem. I figured it would as I am not a novice at computing. I didn\u2019t want to reboot, as I knew that I would have to redo the changes that I had made. In the days of Windows XP, I sent tips to around 35 people and a lot of the tips came from Info Avenue. In the future, I plan to give a generous gift to you\u2026 Thanks again. Jim\u201d<\/em><\/span><\/p>\n
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\nDarcy & TC., How do I set up a second email account in Gmail? I tried settings but I get a different interface than the ones I have been given through inquiries on the net.<\/span><\/p>\n
\nHi Colin. You cannot set up a 2nd Gmail account from within your current Gmail account. In other words, if you\u2019re logged into your Gmail account, you can\u2019t create a second account.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/create-gmail.png\")
<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/create-gmail1.png\")
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\nIn a previous issue of InfoAve Weekly, Walt asked about where Windows store apps are installed.\u00a0 When I tried to go into my data, I was blocked even though when I check my account, I have Admin. privileges. can\u2019t figure out how to access it as I never had a problem accessing anything before. Thanks for all your help.<\/span><\/p>\n
\nHi Donna. The Windows Apps folder is blocked and being an administrator does not allow you access to that folder. To access it you\u2019ll need to take ownership of the folder. As we stated in the newsletter:<\/span><\/p>\n