It’s the first Saturday of summer or winter depending on where upon this pale blue dot you live. And you know what Saturday means –\u00a0 it’s time for Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Please consider making a small donation and help us to keep on helping you!<\/strong><\/a><\/span><\/p>\n Saturday Bonus Questions and Answers – 062522<\/strong><\/span><\/p>\n Rosemarie wants to know how to split her computer screen<\/strong><\/span> Our answer<\/strong><\/span> You can move program Windows to left, right, up, or down by using the Windows key and the arrow keys. You can split the screen into 2, 3, or 4 sections this way.<\/span><\/p>\n Windows Key + Left Arrow moves the window to the left side of the screen.<\/span><\/p>\n Windows Key+ Right Arrow moves the window to the right side of the screen.<\/span><\/p>\n Windows Key + Down Arrow moves the window to the bottom of the screen.<\/span><\/p>\n Windows Key + Up Arrow moves the window to the top half of the screen.<\/span><\/p>\n By using the Windows Key and Arrow Keys you can \u201cSplit\u201d the screen into four quadrants.<\/span><\/p>\n We hope this helps you, Rosemarie.<\/span><\/p>\n Ann got a mysterious support pop up<\/strong><\/span> Our answer<\/strong><\/span> However, these kinds of popups can also come from browser extensions and other PUPs, but without checking, we cannot be certain where this support scam popup is coming from. If you continue to see it then you may have installed a browser extension or freeware bundle that is initiating the scam tech support pop-up. You would then need to identify and remove the offending program or extension.<\/span><\/p>\n If you continue to have problems with these pop-ups, never call the tech support number or you\u2019ll be contacting scammers who will try to get you to give them a credit card number.<\/span><\/p>\n If your problems persist, we can check things over with our Cloudeight Direct Computer Care Service<\/a>. We can make sure that nothing is installed on your computer that is causing these pop-ups and make sure your computer is clean and free from anything that shouldn\u2019t be there.<\/span><\/p>\n Please let us know if we can be of assistance.<\/span><\/p>\n Phyllis tells us that all of a sudden, her computer is in black and white<\/strong><\/span> Our answer<\/strong><\/span> Try this: Press and hold down your Windows key while pressing the CTRL key and the C key. The Windows + CTRL + C shortcut enables or disables color filters for the screen.<\/span><\/p>\n You can also turn off Windows 10 Color Filters this way:<\/span><\/p>\n 1. Right-click the start button.<\/span> Hope this helps you.<\/span><\/p>\n \u2014\u2013<\/span> Julia gets a scam call about a compromised IP address from her telephone number<\/strong><\/span> Our answer<\/strong><\/span> To make matters worse, scammers now have the technology to fake the \u201ccalling from\u201d phone number so they can make it appear they\u2019re calling from any phone number \u2013 even legitimate and well-known companies\u2019 phone numbers or even your own phone number.<\/span><\/p>\n Always remember that no one is going to call you out of the blue about your computer being infected, your IP address is being compromised, or your computer is in dire need of repairs. It\u2019s never going to happen.<\/span><\/p>\n You did the right thing by hanging up. Good job!<\/span><\/p>\n Robert F. can\u2019t change his start menu and taskbar color in Windows 10\u00a0<\/strong><\/span> Our answer<\/strong><\/span> You cannot color the taskbar and start menu unless the following are true:<\/span><\/p>\n 1. Default Windows mode must be set to \u201cDark\u201d not \u201cLight\u201d.<\/span><\/p>\n 2. Default app mode must be set to \u201cLight\u201d not \u201cDark\u201d.<\/span><\/p>\n 3. Transparency effects should be turned \u201cOff\u201d.<\/span><\/p>\n See the screenshot below:<\/span><\/p>\n If you don\u2019t have it set as shown above (except transparency which I strongly recommend you turn off for best results), you will not have the option to color the taskbar and the Start menu.<\/span><\/p>\n To change your color settings, right-click on your desktop, and click \u201cpersonalize\u201d. In Personalization settings click on \u201cColors\u201d.<\/span><\/p>\n Let us know if this helps.<\/span> Robert wrote back: \u201cPerfect TC\u2026couldn\u2019t be better! Thanks again.\u201d<\/em><\/span><\/p>\n Jackie wants to know how to find her print queue<\/strong><\/span> Our answer<\/strong><\/span> If you still don\u2019t see it do this:<\/span><\/p>\n Right-click the start button & click \u201cSettings\u201d. In Settings, click on \u201cDevices\u201d, then click \u201cPrinters and scanners\u201d in the menu on the left. Find your printer in the list. Now just click on your printer and click \u201cOpen queue\u201d. See the screenshot below:<\/span><\/p>\n Hope this helps you!<\/span><\/p>\n Jerry wants to know the difference between Windows \u201cSleep\u201d mode and \u201cShutdown\u201d<\/strong>.<\/span> Our answer<\/strong><\/span> If you shut down your computer, the memory cache and RAM are flushed (erased) and Windows shuts down. When you restart Windows will have to reload, and your HDD will spin up (an SSD will power up).<\/span><\/p>\n We rarely use sleep and rarely shut down our computers. We simply set the screen to dim after 10 minutes of inactivity. Your monitor or laptop screen is the real power gobbler.<\/span><\/p>\n We hope this answers your question, Jerry.<\/span><\/p>\n Mike\u2019s laptop screen went from landscape to portrait mode Our answer<\/strong><\/span> CTRL+ALT+Right Arrow would put your screen back to Landscape mode. CTRL+ALT+Up Arrow would put your screen in Portrait mode.<\/span><\/p>\n Hope this helps you, Mike.<\/span> Donna says she\u2019s an administrator but is still locked out of a folder<\/strong><\/span> Our answer<\/strong><\/span> \u201cTo see the folder at C:\\Program Files\\WindowsApps you have to unhide hidden folders in File Explorer \/ View \/ Options \/ Change folder and search options. If you try to open that folder you\u2019ll be blocked by Windows security settings. You can access it changing its security settings or by taking ownership of the folder.\u201d<\/em><\/span><\/p><\/blockquote>\n You can take ownership of a folder by right-clicking on it, clicking \u201cProperties\u201d changing the owner name in the security tab, and taking several more steps. If you want to do it that way, the long way, read this Laptop Magazine article<\/a>.<\/span><\/p>\n If you want to do it the short way, download this reg file<\/a> to add \u201cTake ownership\u201d to your right-click menu. You\u2019ll be able to right-click on the folder or file that you want to take ownership of and choose \u201cTake ownership\u201d.<\/span><\/p>\n Once you download the zip file, unzip it, double-click the first file called \u201cInstall Take Ownership, click OK when you see the warnings about adding things to the registry.<\/span><\/p>\n If you ever want to remove Take Ownership from your right-click menu, we\u2019ve included a reg file in the zip file called Uninstall Take Ownership.<\/span><\/p>\n Remember, being an administrator does not give you access to every file and folder on your computer \u2013 as illogical as that seems. Sometimes you have to take ownership of a file or folder to see and\/or modify it.<\/span><\/p>\n Bob forgot his router password<\/strong><\/span> Our answer<\/strong><\/span> http:\/\/www.routerpasswords.com\/<\/a><\/span><\/p>\n \u2026 and find your router\u2019s default password by brand and model number.<\/span><\/p>\n You will have to reset the router back to factory settings. All routers have a reset button on the back or bottom. Normally it\u2019s quite small. You may need to use a pen or other object to press the reset button. See your router\u2019s manual or visit the manufacturer\u2019s website to find out where the reset button is located on your router.<\/span><\/p>\n After you find your router\u2019s default username\/password. Reset the router and enter the default username and password to access it. After you\u2019ve regained access, you can then go in and change both the username and password to whatever you want.<\/span><\/p>\n If you need any more help, let us know.<\/span> Patricia wants to know if private browsing is good or bad<\/strong><\/span> Our answer<\/strong><\/span> Read our article \u201cSome Things Private Browsing is Good For \u2013 Hint: Privacy is not one of them<\/a>\u201c<\/span><\/p>\n Hope this is what you\u2019re you are looking for.<\/span><\/p>\n Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n
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\nDear Friends. Thank you for your constant companionship and help in your newsletters. Living in the deep south of France where nothing goes and is very much a senior (82) without \u201ccomputer-speak\u201d I do occasionally need help. I am using Windows 10. How do I split the screen either left-right or above and below?\u00a0 I have a long translation to do and need to be able to see what I have to do and what I have done. Thank you, so much and best regards.<\/span><\/p>\n
\nHi Rosemarie. Thanks so much for your very nice comments and your support.<\/span><\/p>\n
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\nHi, Darcy & TC. Just have a question about a System Support pop-up saying that Windows was going to shut down this computer if I didn\u2019t call them immediately. I got it closed after several tries but want to see if you can come on and make sure nothing was hacked or if this is just one of those phishing emails.<\/span><\/p>\n
\nIt sounds like a typical tech support scam from what you described. A tech support scam is an ad that pops up when you click something in an email or while you\u2019re browsing the web. You did the right thing by not calling the tech support number.<\/span><\/p>\n
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\nI was trying to change the text color from white to black under the desktop icons and all of a sudden everything on my computer is now black and white. I have no idea what I would have clicked on for this to happen. I looked up how to change it back but every suggestion I found did not get it back so I can have color again\u2026even my photos are black and white. Is this something you can help me with? Thank you.<\/span><\/p>\n
\nHi Phyllis. Windows 10 has a feature called Color Filters that when activated can everything to grayscale (black and white).<\/span><\/p>\n
\n2. Click Settings<\/span>
\n3. Click Ease of Access<\/span>
\n4. Click Color Filters<\/span>
\n5. Turn off the switch<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/cfilters.png\")
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\nPhyllis wrote back: \u201cThank you so much, TC\u2026you saved me from another day of frustration! It restored my colors\u2026 Phyllis<\/em>\u201c<\/span><\/p>\n
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\nI just received a call on my home phone from someone named Allison saying my IP address has been compromised. I hung up on her, mainly because the caller ID had my name and phone number on it. How is this possible, and was this a scam?<\/span><\/p>\n
\nHi Julia. Yes, it is a scam. Always hang up immediately. No one, other than a scammer, is going to call you and say they can see your IP address and tell you that it is compromised. These scammers have auto dialers making millions of calls. They are usually calling from other countries and have hundreds of operators to pick up the calls if someone answers.<\/span><\/p>\n
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\nHi Darcy and TC.\u00a0 I followed your directions and went to Personalize then Colors and made sure \u201cAutomatically pick an accent color from my background\u201d was not checked. I then scrolled down and chose a color, but I could only check one box below the colors because the \u201cStart, taskbar, and action center\u201d buttons are grayed out and unable to be checked. Is there a way to work around and check it? Thank you again for all that you do. Your Friend, Robert F.<\/span><\/p>\n
\nThank you, Robert!<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/wincolors.png\")
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\nI am using Windows 10. How can I find the print queue to delete jobs that I don\u2019t want to print? I would appreciate any feedback you have about the print queue. Thanks.<\/span><\/p>\n
\nHi Jackie. You should have a print queue icon (it looks like a little printer) in your notification area\/system tray (the area next to the time\/date in the lower right-hand corner of your screen). If you don\u2019t see it there, click the up arrow on the left edge of the notification area\/system tray to expand it so you can see all the icons.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/queue.png\")
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\nHI you all, It\u2019s HOT here in Las Vegas, NV. MY question is, what is the difference between \u201csleep\u201d and just shutting it down? What keeps running in sleep mode? Thanx, Jerry.<\/span><\/p>\n
\nHi Jerry. \u201cSleep\u201d is a low power state where everything is kept in memory but other parts of the PC (like the hard drive) are idle. The PC uses very little power during sleep. In Sleep mode, your computer uses about 12 watts. That\u2019s about the same as a night light.<\/span><\/p>\n
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\n<\/strong>I have a touchscreen laptop and somehow, I touched somewhere on the touchscreen and now my screen is in portrait mode instead of landscape. I can\u2019t find out how to get it back to landscape. How can I change my screen back from portrait to landscape? HELP!<\/span><\/p>\n
\nHi Mike. It\u2019s called screen rotation \u2013 it\u2019s a feature of your video card. I don\u2019t know what brand of PC you have, but you usually can change the screen orientation by using the CTRL+ALT+ an arrow key.<\/span><\/p>\n
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\nMike wrote back: \u201cTHANKS so much! It worked! I was going crazy trying to use my laptop. You guys are the greatest! Thank you again, Mike.\u201d<\/em><\/span><\/p>\n
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\nIn your (Cloudeight InfoAve Premium) Aug.16 issue Walt asked about Apps. When I tried to go into my data I was blocked even though when I check my account I have Admin. privileges. can\u2019t figure out how to access it as I never had a problem accessing anything before. Thanks for all your help.<\/span><\/p>\n
\nHi Donna. The WindowsApps folder is locked and being an administrator does not allow you access to that folder. To access it you\u2019ll need to take ownership of the folder. As we stated in the newsletter:<\/span><\/p>\n
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\nI can\u2019t remember my wireless router username and password. What can I do? Please help!.<\/span><\/p>\n
\nHi Bob. The first thing to do is to find the default username & password for your router make and model. It will be in its manual. If you don\u2019t have a manual, go to this site:<\/span><\/p>\n
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\nBob\u00a0wrote back: \u201cThanks so much for this. I was able to get into my router settings and now have a new password. Thanks again! Bob\u201d<\/em><\/span><\/p>\n
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\nHi. Is in-private browsing good or bad? If it\u2019s bad-how do I turn it off?<\/span><\/p>\n
\nHi Patricia. Private browsing is good for a lot of things \u2013 but keeping your IP address private is not one of them. Private browsing (or Incognito mode on Chrome) is not something you turn on or off \u2013 it\u2019s something you can choose to use or not.<\/span><\/p>\n
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