{"id":24009,"date":"2022-08-06T09:38:53","date_gmt":"2022-08-06T13:38:53","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=24009"},"modified":"2022-08-08T08:59:03","modified_gmt":"2022-08-08T12:59:03","slug":"saturday-bonus-questions-and-answers-080622","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-080622\/","title":{"rendered":"Saturday Bonus Questions and Answers – 080622"},"content":{"rendered":"

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Saturday Bonus Questions and Answers – 080622<\/span><\/strong><\/p>\n

It’s the first Saturday in August and that means it’s time for another issue of Saturday Bonus Questions & Answers.<\/span><\/p>\n

Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n

These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n

\n

Saturday Bonus Questions and Answers – 080622<\/strong><\/span><\/p>\n

Elaine wants to know how to email us when she gets a new computer<\/strong><\/span>
\nHi, my computer is quite old, I don\u2019t know how to find out how old it is. I will be getting a new one at some stage and will want Thunderbird email installed again. If this computer crashes how do I email you about the new one and do you just need my email address to come on to the new one and help me set it up and whatever else I need to be done? Thanks so much. Elaine.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Elaine. Since you have an Outlook.com account, you can email us from any internet-connected device including a brand-new computer. So, if you get a new computer with Windows 11 on it, it will come with Microsoft Edge (browser). You can open Edge and go to https:\/\/www.outlook.com\/<\/a> and log into your Outlook.com account and email us. It’s that easy.<\/span><\/p>\n

You can also contact us on your new computer by opening the Edge browser that comes with Windows 11 and going to https:\/\/thundercloud.net\/contact.htm<\/a> and contacting us from there. Just be sure to include your email address so we can reply to you.<\/span><\/p>\n

This is a tip for everyone. One of the best things about having a Gmail or Outlook.com (or any webmail account) is that you don\u2019t need Outlook or any other email program to send and receive email.<\/span><\/p>\n

While having an email client like Thunderbird, OE Classic, Outlook, etc. is more convenient for most people \u2013 if you have a webmail account and you get a new computer you can open a browser and send and receive email even if you haven\u2019t yet installed an email program.<\/span><\/p>\n

We hope this helps you, Elaine.<\/span><\/p>\n

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Carol uses AbleWord and wants to know if it handles Excel files too<\/strong><\/span>
\nI am so glad, thanks to you, that I won\u2019t be forced to pay Microsoft in order to continue using MS Word. AbleWord is a great option. My question is: Will this also cover my Excel documents? Thanks so much for all your advice. It is much appreciated!<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Carol. Thanks for your kind comments. AbleWord only replaces MS WORD, it does not replace Microsoft Office. To open Excel docs you need to have MS Excel or equivalent.<\/span><\/p>\n

Open Office (www.openoffice.org) and Libre Office (www.libreoffice.org) are both complete office suites that replace Microsoft Office. Both Open Office and Libre Office offer alternate programs equivalent to MS Word, MS PowerPoint, MS Excel, and MS Access. There are other free office suites too, but these are the two we\u2019re most familiar with.<\/span><\/p>\n

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Joyce wants to know where to download Irfanview<\/strong><\/span>
\nConcerning Irfanview: I would like to download this program that you recommended in your newsletter. It has been such a long time since I downloaded a new program that I don\u2019t remember which download I should use to download just the correct program for my 64-bit computer. Can you please help me? I guess I am just getting too old and afraid to do these things anymore.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Joyce. Go to the following page:<\/span><\/p>\n

https:\/\/www.snapfiles.com\/downloads\/irfan\/dlirfan.html<\/a><\/span><\/p>\n

On that page, click on the \u201cDownload the 64-bit version\u201d link. Just FYI, if you have a 64-bit computer you can run any 32-bit program, so even if you downloaded the 32-bit version it would work<\/span><\/p>\n

Let us know if you need anything else.<\/span><\/p>\n

\n

\"Help<\/a><\/p>\n

Please consider making a small donation and help us to keep on helping you!<\/strong><\/a><\/span><\/p>\n

\n

Uwe wants to know how to send large files via email<\/strong><\/span>
\nI tried to send a file(below) through email, but It seems to be too large. How do I send a larger file via email?<\/span><\/p>\n

(MP4 File (.mp4) 14.0 MB (14,694,417 bytes)<\/span><\/p>\n

Thanks, Uwe.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Uwe. Most email providers have a limit on how large a file you can send via email. The limit varies by email provider. The maximum file size you can send with Gmail is 25 MB.<\/span><\/p>\n

There are dozens of services (many free) that allow you to send large files by email. Here are three:<\/span><\/p>\n

https:\/\/www.dropsend.com\/#send_file<\/a><\/span><\/p>\n

https:\/\/emaillargefile.com\/<\/a><\/span><\/p>\n

https:\/\/wetransfer.com\/<\/a><\/span><\/p>\n

And there are many more.<\/span><\/p>\n

You can also share large files if you have a Google account using Google drive. You can also share large files via email (links) using OneDrive or Dropbox.<\/span><\/p>\n

\n

Kenneth wants to know the best way to transfer files from an old computer to a new one<\/strong><\/span>
\nWhich way do you recommend transferring data from an old computer to a new computer? I\u2019m in the process of buying a new desktop and would like to know the best way to accomplish this task. Thank you.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nThe best and easiest way to transfer data from one computer to another, in my opinion, is this way.<\/span><\/p>\n

1. Use an external hard drive. If you don\u2019t have one, you can buy a 1 TB external hard drive for less than $60.<\/span><\/p>\n

2. Plug the external drive into a USB port on the old computer and copy the contents of C:\\Users\\Your User Name (If you don\u2019t know your username, open a command prompt. Type CMD in the taskbar search and press Enter when Command Prompt appears. Or if you\u2019re using Windows 7 type Cmd in the Start menu search and press Enter when the Command prompt appears. In the command prompt type WHOAM. Your computer name and user name will be displayed in this format: computer-name\/username.<\/span><\/p>\n

3. Once you\u2019ve copied the entire C:\\Users\\Your Username folder to the external drive you\u2019ll have all your files and folders copied to your external drive.<\/span><\/p>\n

4. Plug the external drive into your new computer, and open the folder you copied. Then, one at a time, open Pictures, Documents, Music, Videos, and Desktop. On the new computer open the corresponding folder and copy the contents of the folder on the external drive to the corresponding folder on the new computer. DO NOT MOVE THE ENTIRE FOLDER FROM THE EXTERNAL DRIVE TO THE NEW COMPUTER. Only copy the contents of the folders to the corresponding folders on the new computer.<\/span><\/p>\n

If you need more help or something isn\u2019t clear to you, let me know.<\/span><\/p>\n

\n

Paul\u2019s SD card reader isn\u2019t working<\/strong><\/span>
\nI have an HP Pavillion PC and the SD Memory card reader has stopped working, I\u2019ve searched the net but can not find any answers. Your help and advice, please. Kind regards, Paul.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Paul. This is a hardware problem. It\u2019s most likely the card reader that is bad. You can tell by trying a different card with it and see if it works. If you can\u2019t get it to work, don\u2019t spend a lot of time or money on it. You can buy a portable SD Memory Card Reader for less than $15. It plugs into any available USB port so no installation is required. If your card reader is not working, don\u2019t spend time trying to fix it.<\/span><\/p>\n

Here one at Walmart that is an SD and Micro SD card reader that plugs into any USB port on your computer for around $12.00. You can also buy them at BestBuy, Amazon, and other stores that sell computer products and peripherals.<\/span><\/p>\n

I hope this helps you, Paul.<\/span><\/p>\n

\n
\n

Linda wants to know where to find temporary Internet files on Windows 10<\/strong><\/span>
\nHello. It has been a few years since I have written with a question, but now is the time.<\/span><\/p>\n

I was in the Paradise Campfire, the deadliest fire in California history. We survived, Praise the Lord, but we lost our computers. I didn\u2019t play on the computer for many months afterward but we finally bought new ones. I was pleased to discover that I still had all my friends\u2019 email addresses and mail saved in \u201cOld Mail\u201d on AOL. I am learning how to use the new computer but I do have a question for you. How do I view my \u201ctemporary internet files?\u201d<\/span><\/p>\n

I used to be able to go there to retrieve things that normally I would not be able to save. I think they were found in temporary files but I am not sure. I would click on an email link to listen to a song but there was no way to save it on my computer until I discovered I could get it from temporary internet files. Please tell me how to find that list now on the new Windows 10 computer.\u00a0Thank you, Linda<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Linda. We are all is well for you now. That must have been a harrowing experience. We\u2019re glad you\u2019re doing well. It is nice to hear from you again.<\/span><\/p>\n

The location of Temporary Internet Files varies by browser. First, before you will be able to see the folders below, you\u2019ll need to show hidden files and folders. To do that type FOLDER OPTIONS in the taskbar search. When you see \u201cFile Explorer Options\u201d appear in the search results, press \u201cEnter\u201d.<\/span><\/p>\n

In the Folder Options dialog that opens, click on the View tab at the top. Tick the circle next to \u201cView hidden files, folders and drives\u201d and click \u201cApply\/OK\u201d.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

Once you do that, you\u2019ll be able to navigate to the hidden directories where temp Internet files are stored. Here are the locations for the most popular browsers.<\/span><\/p>\n

Chrome stores temporary Internet files at:<\/span><\/p>\n

\u201cC:\\Users\\<Your Username>e\\AppData\\Local\\Google\\Chrome\\User Data\\Default\\Cache\u201d<\/span><\/p>\n

Microsoft Edge stores temporary Internet files at<\/span><\/p>\n

\u201cC:\\Users\\<Your Username>\\AppData\\Local\\Microsoft\\Windows\\Caches\u201d<\/span><\/p>\n

Firefox stores temporary Internet files at<\/span><\/p>\n

\u201cC:\\Users\\<Your Username>\\AppData\\Local\\Mozilla\\Firefox\\Profiles\\<profile>\u201d (Firefox profile is numerical)<\/span><\/p>\n

I hope this helps you, Linda.<\/span>
\n\u2014\u2014\u2014\u2013<\/span>
\nLinda wrote back:\u00a0\u201cThank you so very much for your quick reply and for all the help you give me and so many others through your emails and website. Have a wonderful day! Linda.\u201d<\/em><\/span><\/p>\n<\/div>\n

\n

Paul D. wants to put a shortcut to Microsoft Edge on his desktop<\/strong><\/span>
\nI have a window 10 and 8.1. My question is how do I put a Microsoft Edge icon on my desktop and not the taskbar?<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Paul. To put a shortcut to MS Edge on your desktop open the following location:<\/span><\/p>\n

C:\\Program Files (x86)\\Microsoft\\Edge\\Application\\<\/span><\/p>\n

Find msedge.exe and right-click on it. Choose \u201cSend to > Desktop (Create shortcut)\u201d from the right-click menu.<\/span><\/p>\n

You can remove the MS Edge taskbar icon by right-clicking it and choosing \u201cUnpin from taskbar\u201d from the right-click menu.<\/span>
\n\u2014\u2014-<\/span>
\nPaul D. wrote back:\u00a0\u201cThanks for the great help. Stay safe and take care. Paul.\u201d<\/em><\/span><\/p>\n

\n

Susan has trouble with Firefox<\/strong><\/span>
\nHi TC & Darcy\u2026 My current problem has to do with my Firefox. When I get an email with a link I want to click on, instead of opening a new tab in my current Firefox, it opens a new browser and closes the current one. It never used to do that. What can I do to stop that and go back to the way it was? I sure don\u2019t want to close my current browser and open a new one. I usually have several tabs open on my current browser and don\u2019t want to close them. Thank you for your help. You always have a solution. Cheers, Susan.<\/span><\/p>\n

Our answer<\/span>
\nHi Susan. I\u2019m not aware of any changes in Firefox that would cause this. It may have been an extension you installed, one you installed that was bundled with a freeware program, or one you installed that auto-updated and changed your settings. If you reset Firefox it will return Firefox to its default settings. If you want to try resetting Firefox, read our instructions on resetting Firefox here.<\/span><\/p>\n

Good luck, Susan.<\/span><\/p>\n

\n

Shari can\u2019t log into her Outlook account<\/strong><\/span>
\nHello again. Trying to get onto my email\/internet (outlook \u2013 live.com \u2013 and incurred the following message. What to do now?<\/span><\/p>\n

\u201cCorrupted Content Error<\/em><\/span>
\nThe site at https:\/\/outlook.live.com\/mail\/?bO=1&sessionId=5236e974-9c49-496d-870c-0547d0dcdb0e has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected. Please contact the website owners to inform them of this problem\u2026\u201d<\/em><\/span><\/p>\n

(The email I\u2019m using for this email is some red herring whose name I don\u2019t know, but it\u2019s a backup). Thanks, Shari<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Shari. It looks like you bookmarked or created a shortcut to the Outlook site AFTER you logged in. When you do that the login expires. So always create a shortcut or bookmark the login page, before you log in.<\/span><\/p>\n

The correct page to sign in to your Microsoft account (live.com, live.ca, hotmail.com, msn.com, outlook.com) is this:<\/span><\/p>\n

https:\/\/outlook.live.com\/owa\/<\/a><\/strong><\/span><\/p>\n

Create a shortcut to the Outlook sign-in page and then sign in. Don\u2019t create shortcuts to webmail using the URL displayed after you log in. That link expires and you\u2019ll end up getting error messages.<\/span><\/p>\n

\n

\"Senior<\/a><\/p>\n

Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/strong><\/a><\/span><\/p>\n

Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n

Get your SeniorPass today for just $99.\u00a0 It’s just like having insurance for your computer – only better!<\/strong><\/a><\/span><\/p>\n

To learn more about our SeniorPass, <\/strong> please see this page. <\/a><\/strong><\/span><\/p>\n

\n

Patsy\u2019s printer does not work since the last Windows update<\/strong><\/span>
\nAfter my last update in windows 10, I get an error message when I try to print. The message is (printer has experienced an unexpected configuration error OX80040154). I ran the printer troubleshooter but it didn\u2019t help. I\u2019m 73 and no nothing about fixing these problems. I have followed you since I found your website and you have taught me everything I know about cps. Thanks.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Patsy. Thanks for your nice comments.<\/span><\/p>\n

The best way to fix a printer that\u2019s not working because of an upgrade is to remove the printer this way:<\/span><\/p>\n

Type PRINTER in taskbar search.<\/span>
\nPress Enter when you see \u201cPrinters & Scanners\u201d appear.<\/span>
\nClick on your printer and click \u201cRemove\u201d<\/span>
\nUnplug your printer from its power source<\/span>
\nRestart your computer<\/span><\/p>\n

Then reinstall the printer exactly like you did when it was new. If you don\u2019t have installation software, you can download it from the manufacturer\u2019s website. But whatever you do, don\u2019t ever search for printer drivers or printer software, always go to the manufacturer\u2019s website & look for installation software for your printer brand and model. If you have trouble finding it, don\u2019t worry. Just let me know your printer brand and model and I\u2019ll find it for you and send you a link to download it.<\/span><\/p>\n

The method above works every time if it\u2019s done correctly. At least it does for us.<\/span><\/p>\n

\n

Jim wants a good, inexpensive PDF editor<\/strong><\/span>
\nWhat do you recommend for PDF editing software either free or reasonably priced?<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Jim. There are a few good online PDF editors you can use without installing any software on your computer, here\u2019s one:<\/span><\/p>\n

https:\/\/smallpdf.com\/edit-pdf<\/a><\/span><\/p>\n

Here\u2019s a free PDF reader\/editor with OCR capabilities ( free for home use with some restrictions) It\u2019s called PDF-XChange and you can download it here:<\/span><\/p>\n

https:\/\/www.tracker-software.com\/product\/pdf-xchange-editor<\/a><\/span><\/p>\n

To download the limited-but-useful free version click the green Download button under PDF-XChange Editor and not the one under PDF-XChange Editor Plus<\/span><\/p>\n

Keep in mind that not all features in the free version work without a license but more than 60% of the features do not require a license to use. The remaining features, which are clearly identified, will place a \u2018trial\u2019 watermark on output if they are used without a license. If you want to pay for a license to unlock all features the cost is $43.50. But I suggest you try it first to see if all the free features meet your requirements.<\/span><\/p>\n

There are others, of course, but these two I have used before and the worked for me without games or bundled software or malware. To be honest, I only rarely need to edit PDF documents.<\/span><\/p>\n

I hope this helps you, Jim.<\/span><\/p>\n

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