It’s Super Bowl Weekend – for those of you who care about such things. And Valentine’s Day is only a few days away – for those of you who care about such things.\u00a0 One thing we hope you all care about is that it’s S<\/span>aturday and it’s time for another edition of Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes, the best tips and tricks are hidden in the published questions and answers. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n \ud83d\udc9eSaturday Bonus Questions and Answers – 021123\ud83d\udc9e<\/strong><\/span><\/p>\n Anne wants to know how to tell when an email is legit<\/strong><\/span> Our answer<\/strong><\/span> 1. Do you have Norton installed? If not, why would you get a renewal email?<\/span><\/p>\n 2. Was the email addressed to “Dear Anne” or “Dear Customer” or “Dear friend”?<\/span><\/p>\n 3. What exactly was the “From address” – There are lots of ways to trick users into believing an email came from a trusted source for example:<\/span><\/p>\n NortonLifelock@nortoncustomerservice.netone.com is not from Norton, it’s from netone.com.<\/span><\/p>\n And remember – never click links in an email if you’re not sure it’s legit. <\/span><\/p>\n And to answer your question, “if one cannot trust the \u201ctrust\u201d sites one can be lured into danger – how does one prevent this?”<\/em><\/span><\/p>\n If you’re a spammer or criminal, who are you going to pretend to be? A company no one has ever heard of — or a company almost everyone trusts like McAfee, Norton, PayPal, Bank of America, etc.? If you’re a miscreant and you’re sending out millions of spam phishing emails, you’re not going to pretend to be a company that no one has heard of. <\/span><\/p>\n There is no way you can stop getting these kinds of emails – but there’s a sure way of avoiding being scammed by them – be wary, be informed, think logically, and if an offer seems too good to be true it usually is. And never click a link in an email if you are not certain who sent it.<\/span><\/p>\n We hope this helps you, Anne.<\/span><\/p>\n Bonnie asks about searching in Gmail (Web)<\/strong><\/span> Our answer<\/strong><\/span> At least that’s how it looks on all our Gmail accounts and my personal Gmail accounts. Above one of our Cloudeight accounts, below, is my personal Gmail account. Above searching the Inbox, below searching in the Spam folder. Regardless of the folder (label) you’re searching the search box remains in the same location.<\/span><\/p>\n I do not see a search box next to Compose on any of the Gmail accounts to which I have access.<\/span><\/p>\n We hope this helps you, Bonnie.<\/span><\/p>\n Richard wants an app to prevent recipients from forwarding and copying emails<\/strong><\/span> PS. Your site is marvelous. I have promoted it both on my website and in my monthly newsletter. Have been using it for years now. Stay healthy, stay safe… Best, Richard<\/span><\/p>\n Our answer<\/strong><\/span> I am guessing here, but I think what you’re referring to is not an app but a Gmail feature. If we’re guessing right, it’s called “Confidential mode”. <\/span><\/p>\n It was not an app, it was a Gmail feature. While it’s called Confidential mode, we call it self-destructing email. The email cannot be copied, saved, or forwarded. We are guessing that this is what you were looking for.<\/span><\/p>\n You can turn it on or off from the compose window in Gmail<\/span><\/p>\n See this page <\/a>for more information about Gmail’s “Confidential Mode”. <\/span><\/p>\n We hope this helps you, Richard.<\/span> Paul says that Emsisoft is blocking Big Fish Games<\/strong><\/span> Our answer<\/strong><\/span> Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/span><\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n Get your SeniorPass today for just $99.\u00a0 It’s just like having insurance for your computer – only better!<\/span><\/strong><\/a><\/span><\/p>\n To learn more about our SeniorPass, please see this page.<\/a><\/span><\/strong><\/span><\/p>\n Hazel wants a program to help print things from the Web.<\/strong><\/span> Our answer<\/strong><\/span> I don’t remember recommending anything like that. But I do remember recommending a program called PureText to convert messy text to plain text, and you can read more about PureText here<\/a>.<\/span><\/p>\n Most modern web browsers have what is called “Reader mode” which gets rid of the ads and shows only text and relevant images. It makes it much easier to copy and paste. If you tell me what browser you’re using, I’ll tell you how to invoke Reader mode.<\/span><\/p>\n But we think what you’re looking for is an app that lets you declutter a page so you can copy\/paste, convert to PDF, or print it with the click of a button. If we’re guessing correctly, you’re looking for Print Friendly. You can add Print Friendly to your browser. Just go to this page<\/a> and choose the Print Friendly extension for your browser. Once you install the Print Friendly extension, you’ll have a lot of options for printing and saving pages and even sharing a page by email.<\/span><\/p>\n We hope this helps you, Hazel!<\/span><\/p>\n Pam wants to know what Windows File History backs up<\/strong><\/span> Our answer<\/strong><\/span> As for how often it backs up – that’s up to you. You can choose from every hour to every day. File History offers a wide range of backup intervals. To learn more about File History see our article here<\/a>.<\/span><\/p>\n We hope this helps you, Pam.<\/span><\/p>\n Michael wants to know how to clear browsing history in Microsoft Edge<\/strong><\/span> Our answer<\/strong><\/span> 1. Open Edge<\/span> That’s all there is to it, Michael.<\/span><\/p>\n If you don’t need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helps us to keep you safe on the Internet. We offer free help to thousands of people every year… and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.<\/span><\/span><\/span><\/p>\n So if you don’t need any of our products or services right now, please help us by donating right now<\/a><\/span>.\u00a0Thank you!<\/span><\/p>\n Are you interested in making an automatic monthly gift? Visit this page<\/a><\/span>. Help us keep helping you… and help us keep you stay safe on the Web.<\/span><\/p>\n Paula has a problem with Task Manager on Windows 11<\/strong><\/span> Our answer<\/strong><\/span> 1. Shut down your computer (power it off)<\/span> Wait for Windows to fully load and then try opening Task Manager.<\/span><\/p>\n Let us know if that fixes Task Manager.<\/span> Sandy is thinking about using Microsoft OneDrive instead of an external drive<\/strong><\/span> Our answer<\/strong><\/span> OneDrive backs up all your user files and folders (Pictures, Documents, Desktop, Music, Videos, Favorites, etc.) But the free version of OneDrive only gives you 5 GB of backup space – not nearly enough to back up all your personal files. However, if you purchase or already have Microsoft 365 (which is a Microsoft Office subscription you can get for as little as $6.99 a month) you get 1 TB (1000 GB) of space which should be plenty enough to back up all your personal files. <\/span><\/p>\n If you don’t have one, you can get a Microsoft 365 personal subscription for $69.99 a year or $6.99 a month here<\/a>. <\/span><\/p>\n OneDrive comes pre-installed on all Windows 10 and Windows 11 computers. You’ll find it listed in the Start menu as OneDrive. To use it all you have to do is open it, sign into it with a Microsoft account (a @hotmail or @outlook.com or @live.com or @msn.com email address). If you have Microsoft 365 you already have a Microsoft account. <\/span><\/p>\n The only way you’d have issues with the current backup is if you removed the external hard drive and you didn’t uninstall or turn off the current backup program to prevent it from continuing to try to make backups on the external drive that no longer exists (because you unplugged it). Then you would get a lot of error messages from the backup program – but still, it would not affect the OneDrive backup. You would need to stop the current backup as soon as you set up OneDrive. I do not know what backup program you are currently using, but if you’re using File History, it’s easy to turn off.<\/span><\/p>\n This is a general overview of OneDrive backups and I hope at least it gives you some ideas. If you have more questions, just let us know.<\/span><\/p>\n Rob wants to know how to set up File History so it doesn’t run out of space<\/strong><\/span> Our answer<\/strong><\/span> You can set File History to keep files until space is needed so you\u2019ll never run out of space. Under Backup options, under “Keep my backups” > “Until space is needed”.<\/span><\/p>\n This option will delete the oldest backups to make room for newer backups.<\/span><\/p>\n We hope this helps you, Rob.<\/span><\/p>\n Sandi doesn’t want to use a password<\/strong><\/span> Our answer<\/strong><\/span> If you’re still interested in no protection for your account without going through the work of creating a local account take a look at Autologon<\/a> by Microsoft Sysinternals. Once you set it up, as its name suggests, it will automatically log you in.<\/span>
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\nFollowing up on your article about the Norton scam. A while back I got an email purporting to be from Norton. It looked bona fide. I was given an offer of renewing my account for 2 yrs. and get a 3rd \u201cfree\u201d. Not really believing that this could be true, I contacted Norton who stated that they would never give an offer like that. I deleted the mail. Later I received a similar email which, of course, I deleted. Now, here\u2019s my question – if one cannot trust the \u201ctrust\u201d sites one can be lured into danger – how does one prevent this? Cheers, Anne.<\/span><\/p>\n
\nHi Anne. There are some pretty basic things you can do to determine if something is legit.<\/span><\/p>\n
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\nGmail recently added a line above emails for searching. It’s next to COMPOSE. Is there any way to get rid of this line? It’s taking up so much added space on the page? Thank you for all you two do for us. It’s much appreciated.<\/span><\/p>\n
\nHi Bonnie. I still see the search box above whatever folder you’re looking at. The search box does not move. If you want to search the Inbox, select inbox on the left. If you ant search in Sent mail – choose “Sent” on the left and so on.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/gsearch.png%20\")
<\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/gsearch1.png%20\")
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\nA long time back you touted an app that blocked users from forwarding, copying and maybe deleting emails as a form of security. I am certain it was an app but I do not remember its label, so I cannot find it. Do you remember such an app?<\/span><\/p>\n
\nHi Richard. Thank you for your very kind comments and your support.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/confidential0.png\")
<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/confidential0.png\")
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\nRichard wrote back: “Hi TC. That’s exactly what I was looking for re: self-destructive email. Thank you… Richard.”<\/em><\/span><\/p>\n
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\nCould you recommend a safe site to download games, like Hidden Object games? Emsisoft warns me that Big Fish link has suspicious stuff in their download? Thanks loads.<\/span><\/p>\n
\nHi Paul. Are you sure you’re using the correct link to access Big Fish Games? I have Emsisoft installed and it’s up-to-date. I have Emsisoft installed and visited Big Fish Games at https:\/\/www.bigfishgames.com\/us\/en.html <\/a>and got no warnings at all. Would you please try the link we used and let me know if you still get a warning?<\/span>
\n—–<\/span>
\nPaul wrote back: “Thank TC. It appears that the link you gave me was the “authentic” link for Big Fish, and all went well. I must have clicked on a link that claimed to be Big Fish but was corrupt in some way. You guys are fantastic…with the hundreds, or more probably, thousands of clients you must have, you are so “Johnny on the spot” with your quick responses. What are we going to do without you guys when the good Lord calls you home. Paul”<\/em><\/span><\/p>\n
\n![\"Senior](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/telephone.png\")
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\nSome years ago and before Windows 10 you showed us an app that would help when you wanted to print something from the web. It installed a button that when clicked on would allow you to copy and paste. I am not too clear on this as it is some time ago and I can’t remember what it was called only that it was free and safe but it was a very useful tool. Best regards to you both. Hazel.<\/span><\/p>\n
\nHi Hazel. Thanks for your nice comments.<\/span><\/p>\n
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\nWhen I initially set up my external hard drive, I used a backup program that came with the drive but I have never been happy with it. I ended up formatting the external drive and then following your advice by not installing the software that came with the external drive. You now recommend Windows File History for backups. Can you please tell me what it backs up and how often? Thanks so much for your wonderful website and newsletters. Pam.<\/span><\/p>\n
\nThanks, Pam. File History backs up your personal folders (Pictures, Documents, Downloads, Videos, Music, Desktop) located in the directory C:\\Users\\Your User Name. This is what it backs up by default. So all of your personal files are backed up. You can add other directories if you want (like C:\\Users\\Your Username\\AppData) but the way it works by default pretty much covers all of your files assuming you keep your pictures in \u201cPictures\u201d (or subfolders in Pictures) and so on. <\/span><\/p>\n
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\nI recently started using the new Microsoft Edge browser and I really like it. But I don’t know how to clear the browsing history. I’m a Firefox convert. How do I clear the browsing history in Edge? Thanks for all you guys do to help us all. Michael.<\/span><\/p>\n
\nHi Michael. Thanks! It’s really easy to clear browsing history in the new Edge.<\/span><\/p>\n
\n2. Type edge:\/\/settings\/clearBrowserDat<\/span>a<\/span><\/strong> in the address bar and press Enter.<\/span>
\n3. A menu will open. Choose the time range “All time”, and make sure “Browsing history”, “Cookies and other site data”, and “Cached images and files” are selected, then press the “Clear now” button.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2023\/edge-cbd.png\")
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\n![\"Help](\"https:\/\/www.thundercloud.net\/infoave\/images\/2022\/gift2022.png\")
<\/a><\/p>\nMake a small donation and help us help you!<\/span><\/span><\/strong><\/a><\/h2>\n
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\nHi TC & EB. I upgraded from Windows 10 to Windows 11. Overall, I’m pretty happy with Windows 11. But today I ran into a problem. When I open Task Manager it won’t stay open. It opens for a second and then closes. I looked online for a fix but I don’t want to edit the registry. Can you help me, please? Thanks, Paula.<\/span><\/p>\n
\nHi Paula. Before you do anything else, try this:<\/span><\/p>\n
\n2. Make sure no lights are on and everything is off<\/span>
\n3. Wait 5 minutes.<\/span>
\n4. Power on (turn on) your computer.<\/span><\/p>\n
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\nPaula wrote back: “Thank you so much. It worked perfectly. Task Manager is now opening and staying open. Thanks so much. You guys are the best. Paula”<\/em><\/span><\/p>\n
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\nI have been using an external hard drive to store all of my data. I don\u2019t store it on my computer\u2019s hard drive. I\u2019ve been thinking of ditching the external hard drive and using Microsoft One Drive. Is it possible to use One Drive like it\u2019s an external hard drive? If so, how do you do that? I have read that I can load it to my external hard drive and use them both, but it talks about if you remove the hard drive and don\u2019t stop One Drive you have issues. I\u2019m not sure I would remember that when disconnecting my hard drive to take it somewhere with me. So what I\u2019m looking for is, can I use One Drive like a hard drive, point my Word, etc., to find my documents and save my documents to One Drive only? Thanks again, Sandy.<\/span><\/p>\n
\nHi Sandy. I’m going to try to answer your questions about OneDrive but there are a lot of variables. Cloud storage is like an external drive yet it isn’t. With an external drive, your files are available anytime – whether you’re online or not. OneDrive can be set up to store files online and on your computer… or only online only. <\/span><\/p>\n
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\nHi Guys. I’m using Windows 10. I have just switched on File History and would like to know what one does when the external hard drive gets full. Do you have to format and start again or replace it with a new hard drive? Please excuse what most may think is a stupid question. Regards, Rob.<\/span><\/p>\n
\nHi Rob. There’s no such thing as a stupid question except for a question not asked.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/fh.png\")
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\nI have had to start all over again with one of my computers with a clean copy of Windows 10 from the Cloud. You used to have an article a long while ago about how to bypass PINs and passwords etc. and just have the computer come on at the start page. Have you written an article about how to bypass this feature in Windows 10 and 11, and if so, how do I go about doing it? The computer is a home computer and I’m the only one who uses it.<\/span><\/p>\n
\nHi Sandi. Windows 10 has changed. Unless you want to use a local account (local accounts lack some features) you’re going to have to do some sort of sign-in. We recommend you set up a 4-digit PIN. PINs are easier to remember than passwords and offer some protection. Our feelings are that you should always use at least a PIN. Even if no one else but you has access to your PC. malware and bots can access an unprotected computer. If you have an administrator account on your Windows 10 (or Windows 11) PC and remove the password, you potentially give enhanced access to any malicious apps running on your device. Setting up a PIN is easy and does not require you to enter a username every time you log in. <\/span><\/p>\n
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\nSandi wrote back: “Thank you for answering my question. I’m always learning from your website, and I appreciate all of your information. Please never go away!”<\/em><\/span><\/p>\n
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