{"id":25159,"date":"2023-03-04T10:40:21","date_gmt":"2023-03-04T15:40:21","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=25159"},"modified":"2023-03-04T11:19:18","modified_gmt":"2023-03-04T16:19:18","slug":"were-not-ignoring-you-honest","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/were-not-ignoring-you-honest\/","title":{"rendered":"We&#8217;re Not Ignoring You&#8230; Honest!"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 24pt;\"><strong>We&#8217;re Not Ignoring You&#8230; Honest!<\/strong><\/span><\/p>\n<p><span style=\"color: #999999;\"><strong><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\">Have you submitted a question, comment, or suggestion lately and didn&#8217;t get an answer? We&#8217;re sorry!<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">During the last 36 hours, we&#8217;ve been busy updating our contact, scheduling, and other forms. The forms are the backbone of our site and our business because they make it easy for you to contact us.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">It all started with the last update to Chromium-based browsers like Google Chrome, Microsoft Edge, Brave, Vivaldi, and others. It seems the update broke the &#8220;Submit&#8221; buttons on all our web forms (they worked fine on Mozilla-based browsers like Firefox).<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Our contact forms were not working from Friday morning (3\/3\/23) until this morning (3\/4\/23) when the updates were finally completed.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">The forms now have a fresh new look and they are working well (finally).<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">So, if you submitted a question, comment, or suggestion, or if you filled out a request for help with Emsisoft within the last 24 hours or so, you didn&#8217;t get a response from us because we never received the form submissions.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We&#8217;re not ignoring you, we promise. The forms are updated and working now.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">If you submitted a question, comment, or suggestion within the last 24 hours, please resubmit it now so we can help you. <\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/contact-us-2\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"text-decoration: underline;\"><span style=\"font-size: 18pt;\">Here is the link to the new contact form.<\/span><\/span><\/strong><\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">If you submitted a question about Emsisoft within the last 24 hours, please resubmit right now so we can help you with Emsisoft.<\/span><\/p>\n<p><span style=\"text-decoration: underline; font-family: helvetica, arial, sans-serif; font-size: 18pt;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/cloudeight-emsisoft-support\/\" target=\"_blank\" rel=\"noopener\"><strong>Here is the link to the new Emsisoft support form.<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We apologize for any inconvenience. Making it easy for you to contact us and for you to get answers and help from us in a timely manner is very important to us.<\/span><\/p>\n<p><em><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: helvetica, arial, sans-serif;\">Thanks so much for your understanding, and for your friendship, and support.<\/span><\/strong><\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; We&#8217;re Not Ignoring You&#8230; Honest! Have you submitted a question, comment, or suggestion lately and didn&#8217;t get an answer? We&#8217;re sorry! During the last 36 hours, we&#8217;ve been busy updating our contact, scheduling, and other forms. The forms are the backbone of our site and our business because they make it easy for you to contact\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/were-not-ignoring-you-honest\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":13597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/25159"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=25159"}],"version-history":[{"count":4,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/25159\/revisions"}],"predecessor-version":[{"id":25167,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/25159\/revisions\/25167"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/13597"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=25159"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=25159"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=25159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}