{"id":25543,"date":"2023-04-08T08:03:41","date_gmt":"2023-04-08T12:03:41","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=25543"},"modified":"2023-04-11T08:45:06","modified_gmt":"2023-04-11T12:45:06","slug":"saturday-bonus-questions-and-answers-040823","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-040823\/","title":{"rendered":"Saturday Bonus Questions and Answers &#8211; 040823"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif;\">Saturday Bonus Questions and Answers &#8211; 040823<\/span><\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/easter23.png\" alt=\"Happy Easter!\" width=\"280\" height=\"280\" \/><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Easter is a time of renewal and rebirth. Regardless of your religion, Easter is a good time to remember that it&#8217;s never too late to become a better person, forgive others, and tell someone how much you love them. Our best wishes to you and those you love for a very&#8230;<\/span><\/p>\n<p><span style=\"font-size: 24pt; color: #ae44db;\"><strong><span style=\"font-family: helvetica, arial, sans-serif;\">HAPPY EASTER!<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">And yes, you&#8217;re right. It&#8217;s S<\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">aturday too and as always, it is time for another edition of Saturday Bonus Questions &amp; Answers.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Sometimes, the best tips and tricks are hidden in the published questions and answers. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our <a href=\"https:\/\/thundercloud.net\/infoave\/join.htm\" target=\"_blank\" rel=\"noopener\">InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">These questions &amp; answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Please help us to continue to help you with your Windows computer questions and help you to stay safe in the crazy world of the Internet. We need your support &#8211; even the smallest gift helps us.<strong> <a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\">Please&#8230; help us by making a donation.<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 24pt; color: #ae44db;\"><strong>Saturday Bonus Questions and Answers &#8211; 040823<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Linda is having problems with her HP printer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">This is driving me nuts. My HP printer keeps giving a message \u201cScan to computer not enabled\u201d I go through the long process of the scan doctor fix-it but it does not last. It works for a short time and then I\u2019m right back with the error. Can you help me figure out why and how to permanently enable this? My desktop PC is a Dell. Thanks<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Linda. You can fool around trying to fix printers piecemeal but it almost always never works or if it does work, it doesn\u2019t last very long. We\u2019ve been around a long time and we\u2019ve gone through dozens of printers \u2013 and one thing we\u2019ve learned is this:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you are consistently having a problem with a printer, the best fix is to completely remove the printer, restart the PC and then reinstall the printer just as you did when you first bought it. It fixes almost any printer problem and it usually fixes it in the long run.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you don\u2019t have the installation software, you can get it from <a href=\"https:\/\/www.hp.com\/\" target=\"_blank\" rel=\"noopener\">www.hp.com<\/a> \u2013 all you need is your printer\u2019s model number.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps you, Linda.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Eva is getting a strange message in Chrome<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">First I would like to thank you both for a great site. I have been a long-time user and you have solved many of my computer problems. My question is about my Chrome browser. Why does it say that it is managed by my organization? It\u2019s my personal PC at home and not managed by anyone but me! I have gotten rid of it before but it just keeps coming back. At one time it said it was managed by Yahoo. please help me to permanently get rid of this. Thanks again for your site and your newsletters!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Eva. Thanks for your nice comments and your support.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Before you do anything else, try opening Chrome in Incognito mode. Right-click on a Chrome shortcut and choose \u201cNew incognito window\u2019 and see if you still get the \u201cmanaged by your organization\u201d message, if you don\u2019t, then the problem is caused by an extension you installed in Chrome. If you find this is the case then follow the steps on this page https:\/\/tinyurl.com\/u7j7ltt to reset Chrome. That will disable all installed extensions. Then you can turn them on one by one to find the culprit.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If that doesn\u2019t work, keep on reading.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you have not set group policies on your computer, then this problem is most likely caused by something you installed (malware, questionable extension, etc.)<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">There are two ways you can rid of the \u201cChrome is managed by your organization\u201d message.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Option 1.<\/strong> Edit the registry. Type Regedit in the taskbar search and press Enter when it appears at the top of the search results.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Find the following Registry key.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Google\\Chrome<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Delete the entire Chrome key by right-clicking on it and then choosing \u201cDelete\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">After you do this you\u2019ll need to restart your computer before you\u2019ll see the changes.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I recommend you create a restore point before editing the registry. To do so type RESTORE in the taskbar search and click on \u201cCreate a Restore Point\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Option 2<\/strong>. Completely remove Chrome from your computer as well as any Chrome folders from App Data. <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/two-ways-to-fix-google-chrome-problems\/\" target=\"_blank\" rel=\"noopener\">Follow the instructions on this page<\/a> (the second option under \u201ckeep on reading\u201d) to do this. Make sure you follow all the instructions carefully so you don\u2019t lose your bookmarks.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps you, Eva.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Jay had files transferred to his new computer and now has duplicates\u2026<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I recently purchased a new computer and had data transferred from my old one. The old one had transferred data from an older one on it. How can I find, and get rid of, duplicate files on my new computer?<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Jay. You can remove duplicate files with programs called \u201cduplicate file finders\u201d. But be careful, most of them are too aggressive and can delete files you don\u2019t want to be deleted. The only duplicate file finder we recommend (and only when used with caution) is called <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/find-duplicate-files-with-anti-twin\" target=\"_blank\" rel=\"noopener\">Anti-Twin<\/a>. We think it\u2019s the best and it\u2019s completely free.<\/span><\/p>\n<p><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/find-duplicate-files-with-anti-twin\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">You can read our review and download it by visiting this page.<\/span><\/a><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I hope this helps, Jay.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Margaret wants to open a Word document but doesn\u2019t have MS Office or an Office Program installed<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have Windows 10, but I do not have Microsoft Office. I am unable to open any MS Word files which I have stored on a CD. Is there a free download of Microsoft Office so that I can have Microsoft Word? Thank you.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Margaret. You can open Word Documents with WordPad which comes with every version of Windows. You will have to open WordPad first and then browse to the Word documents on the disk.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can open WordPad by typing WordPad in the taskbar search and clicking on it when it appears in the search results. Or you can open it from the Windows 10 Start menu \u2013 it\u2019s in Windows Accessories\/WordPad.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps you, Margaret<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jim can\u2019t find the Group Policy Editor (GPedit.MSC) on his Windows 10 computer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have tried several things to get gpedit.MSC working on my Windows 10 Home PC and I\u2019m not having any luck. It works on my other WIn 10 Home machine. I\u2019ve been with you two for a long time and I\u2019m a Booster and an Emsisoft user. And I\u2018d appreciate any suggestions. I might be listed as j&#114;&#x6d;&#x6f;wr&#101;&#x79;&#x40;ch&#97;&#x72;&#x74;er&#x2e;&#x63;&#x6f;m also. I\u2019ll be needing my Emsisoft renewal before long if I make it. I\u2019m 90 now. Thank you and have a good day.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our Answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jim. Thanks so much for your support and your kind words.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The Group Policy Editor (GPEdit.MSC) is available natively only on Windows 10 Professional and Windows 11 Professional See this <a href=\"https:\/\/tinyurl.com\/u492lmm\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft page<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Group Policy Editor is in Windows 10 Pro (and Windows 11 Pro) because it is designed for businesses and small companies to set group policies across multiple computers. In order to use the Group Policy Editor in Windows 10 Home (and Windows 11 Home) you have to use a Windows hack, <a href=\"https:\/\/tinyurl.com\/ukfxkm3\" target=\"_blank\" rel=\"noopener noreferrer\">like the one we outlined here.<\/a> to enable the Group Policy Editor on Windows 10 Home and\/or Windows 11 Home.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you and answers your question, Jim.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Jim wrote back: <em>\u201cThanks TC. I had visited a similar web page before and had no luck. But this time I must have done something right and got gpedit.MSC working. This .bat file seemed to be different than the one I was trying before. I\u2019ve saved the link you sent me in my Cloudeight folder in Bookmarks. Thanks again, and give Darcy a big hug. Ole Jim\u2026\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><a href=\"https:\/\/thundercloud.net\/direct\/2018\/senior\/\"> <img loading=\"lazy\" decoding=\"async\" class=\"auto-style799\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/telephone.png\" alt=\"Senior Pass + Hotline\" width=\"518\" height=\"138\" \/><\/a><\/p>\n<p class=\"auto-style1\"><span style=\"text-decoration: underline;\"><a href=\"https:\/\/thundercloud.net\/direct\/2018\/senior\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Don&#8217;t have a Cloudeight SeniorPass? It&#8217;s a great deal. Learn more here.<\/span><\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it&#8217;s only $99 for an entire year.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/direct\/2018\/senior\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"text-decoration: underline;\">Get your SeniorPass today for just $99.\u00a0 It&#8217;s just like having insurance for your computer &#8211; only better!<\/span><\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>To learn more about our SeniorPass, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/thundercloud.net\/direct\/2018\/senior\/\" target=\"_blank\" rel=\"noopener\">please see this page.<\/a><\/span><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Margaret asks us to check out a video editor<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hello Darcy and TC. I am hoping you will be able to find the time (I actually have no idea how that could be possible with ALL you do. Crazy!) to check this and decide if it would be a good addition for those working with videos:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/filmora.wondershare.net\/filmora-video-editor.html\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/filmora.wondershare.net\/filmora-video-editor.html<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks! Margaret<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Margaret. I have never heard of Filmora Video Editor, but I have heard of Wondershare. So, I took the Flimora installer to VirusTotal and checked it with 71 antivirus\/antimalware programs. None of the 71 found any malware, virus, or anything bad in it. You can see the results of the scan <a href=\"https:\/\/tinyurl.com\/sekgohn\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Generally, but not always, freeware is the vector of choice for malware bundlers. Filmora Video Editor is not freeware, it\u2019s trialware, and if you want to keep using it you have to pay at least $39.95 per year.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">So it looks like it\u2019s a yay for Filmora Video Editor \u2013 as long as you realize it\u2019s only free to download and try (trialware). If you want to keep it, it\u2019s not free. They do a good job of downplaying that on the download page.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps you!<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Margaret wrote back: <em>\u201cThank you TC. I really thought this was free but for me, this would be closer to $55. per year. Thank you for checking it, though. Good to know it appears to be clean for those who will buy it. Margaret.\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Loretta says Bing has taken over<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Bing keeps taking over my Google Chrome. I removed it from the list but still happening. Someone said I should use Reimage to check it out. Please do you have an answer? <\/span><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thank you, Loretta.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Loretta. Bing is a Microsoft search engine. I am guessing you added a Bing toolbar (extension) or some other extension to Chrome that keeps switching your search engine. It could be a search engine hijacker.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Try this:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">1. Type CHROME:\/\/EXTENSIONS in the Chrome address bar &amp; press \u201cEnter\u201d<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">2. Disable or remove any extension that contains the word Bing or Search<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can also remove Bing from the list of search engines available in Chrome.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">1. Type CHROME:\/\/SETTINGS\/SEARCH in the Chrome address bar &amp; press \u201cEnter\u201d<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">2. Make sure your default search engine is set to Google.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/bingo.png\" alt=\"Cloudeight Google Chrome Tips\" width=\"588\" height=\"132\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">3. After you click \u201cManage search engines, you can remove Bing from the list of available search engines, if you choose to do so.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/bingo1.png\" alt=\"Cloudeight InfoAve\" width=\"574\" height=\"207\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If the above doesn\u2019t stop Bing, <a href=\"https:\/\/tinyurl.com\/u7j7ltt\" target=\"_blank\" rel=\"noopener noreferrer\">reset Chrome by following the instructions on this page<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Resetting Chromes returns Chrome to its defaults. Keep in mind this does not remove bookmarks. It disables all extensions, clears Chrome history and cache, and restores Chrome to its factory defaults.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Reimage is malware in our opinion. It\u2019s scammy and it can mess up your computer. Our advice is don\u2019t use it. It\u2019s certainly not the miracle cure it claims to be. If you have installed it, we recommend you uninstall it ASAP.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jean is wondering if a call she got from Amazon is legitimate<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi, I\u2019m just wondering if a phone call I received at 11.30 pm last night was genuine or a hack because it was just like how the hacks work ie took a while to answer, then said it was a call from Amazon and I just hung up straight away as I do with hackers because I thought this was one and if it was genuine, wouldn\u2019t they have called me again, but they haven\u2019t. Thanks so much for all the help you give members. Kindest regards, Jean.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jean. Thanks for your nice comments.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Amazon, Microsoft, Google, etc. will never call you \u2013 the only exception to this would be if you had a problem and had been working with them or in the case of Microsoft you scheduled a call with them. None of these companies would call you out of the blue.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Keep in mind it\u2019s easy for hackers and con artists to change the \u201cCalling From\u201d number to anything they want. This is called \u201cspoofing\u201d and with the right software, it\u2019s easy to do.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Anyone calling you for a legitimate purpose would leave a message if you didn\u2019t answer. And if you don\u2019t have voicemail or an answering machine, they would certainly call you back.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You did the right thing.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Cheryl wants to know if we offer computer care and repair services for business computers<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I was wondering if you offer your computer repair keys for a business computer.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Cheryl. We can work on any computer, business or personal. There is no difference in charges for personal vs business computers.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Just visit <a href=\"https:\/\/thundercloud.net\/direct\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/thundercloud.net\/direct\/<\/a> to learn more about our Cloudeight Direct Computer Care service.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this answers your question. Thanks for asking.<\/span><\/p>\n<hr \/>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"auto-style11 alignnone\" src=\"https:\/\/www.thundercloud.net\/infoave\/images\/2022\/gift2022.png\" alt=\"Help us help you.\" \/><\/a><\/p>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong><span style=\"font-family: helvetica, arial, sans-serif; font-size: 18pt;\">Please make\u00a0a small donation and help us help you!<\/span><\/strong><\/span><\/a><\/p>\n<p class=\"auto-style13\"><span class=\"auto-style790\"><span class=\"auto-style736\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you don&#8217;t need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide helpful information that helps you with your computer as well as helps us to keep you safe on the Internet. We offer free help to thousands of people every year&#8230; and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">So if you don&#8217;t need any of our products or services right now, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\">please help us by donating right now<\/a><\/span>.\u00a0Thank you!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Are you interested in making an automatic monthly gift? <span style=\"text-decoration: underline;\"><a href=\"https:\/\/thundercloud.net\/gift\/\" target=\"_blank\" rel=\"noopener\">Visit this page<\/a><\/span>. Please help us keep helping you&#8230; and help us to keep you safe on the Internet,<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jason\u2019s friend fell for a tech support scam<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The Secretary of my Masonic Lodge told the members he contacted a company that he saw an ad for to clean a \u201cvirus\u201d out of his computer. They sold him a lifetime plan where they would get into his computer and clean out any virus they found and do this every 3 months for life. It was $699.00.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I told him he not only got ripped off but they probably put a key logger into his computer. Because he just did this a week ago, I told him how to get out of it and told him about Emsisoft. I also just emailed him your latest newsletter to read. Hopefully, he will call me and not only sign up with you but get Emsisoft with you. He may also get a key with you to clean out the program from this other company and look for any key logger that I suspect may be on his computer.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jason. Tell him to contact his credit card company IMMEDIATELY, dispute the charge, and put in a fraud report These are scams, and he could buy a new computer (or even TWO) for what he paid them. The credit card company will always take the side of the consumer.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks for recommending us. And if and when he comes our way and we certainly will do all we can to help him.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Terry wants to know if we\u2019d recommend this tip for password-protecting a folder<\/strong> <\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Would you recommend this: <a href=\"https:\/\/www.ilovefreesoftware.com\/07\/tutorial\/password-protect-folder-windows-10-without-tool.html\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.ilovefreesoftware.com\/07\/tutorial\/password-protect-folder-windows-10-without-tool.html.<\/a>\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Is it an easy-to-break password?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Terry. I never understood why anyone would want to password-protect a folder. If you have folders you want to protect, password-protect your Windows user account and log out when you\u2019re not using your computer. If you have other people using your computer, then separate and create accounts for them.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you password-protect your Windows user account all you have to do is press Windows Key+ L to lock your computer. Then a password or PIN is required to log back in. That way no one can access any folders.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Sometimes those little \u201ctricks\u201d like password protecting a folder without using any software are just to show that it can be done. But if you don\u2019t trust those who have access to your computer or don\u2019t want people accessing a certain folder, how hard is it to press Windows Key + L whenever you\u2019re not using your computer? Your computer\u2019s locked, and no one can access any files, folders, or anything else on your computer without knowing your PIN or Windows password.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sidney lost the Windows Photos app on Windows 10 and wants it back<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Last night when I went to bed, everything on my computer was working correctly. This morning, after the backup was complete, I tried to open a picture with my default, Photo App. Nothing opened and I got an Error message. I have looked at the menu and programs, and it is not listed. I went to Microsoft to download the program and was told it is already on my computer. I still can\u2019t find it even searching, and still can\u2019t get the photos to open without going to another program. I have downloaded the My Photos App, but I liked the original better. HELP!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sidney. Try re-registering the Photos app.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Perform the following steps in order:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">1. Type POWERSHELL in the taskbar search.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">2. In search results click on Windows PowerShell and select Run as administrator.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">3. Copy &amp; paste the following command into Powershell and press Enter:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Get-AppxPackage -allusers Microsoft.Windows.Photos | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register \u201c$($_.InstallLocation)\\AppXManifest.xml\u201d}<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Let the command run and finish.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">4. Close Windows PowerShell.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">5. Restart your computer.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Let us know if this helps.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Sidney wrote back: \u201c<em>I got it back!!!! THANK YOU. You are the best ever.<\/em>\u201c<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Ellen wants a free program to open special zip files<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I am hoping that you can help me find a free Zip file opener. I can not open some of the zip files that I get for my embroidery projects. Thank you so much\u2026 Ellen<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Ellen. We don\u2019t know what type of compressed files you have, but we can tell you that 7-Zip is a free program that opens almost every kind of compressed (zip ) file including GZ and RAR.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can download it free from <a href=\"http:\/\/www.7-zip.org\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.7-zip.org<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">There\u2019s a 32-bit version and a 64-bit version. If you don\u2019t know whether your Windows 10 PC is 32-bit or 64-bit, do this: Type ABOUT in the taskbar search and press Enter. Look under \u201cDevice Specifications\u201d and then \u201cSystem type\u201d.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Jan can\u2019t see all her\u00a0 Chrome extensions<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi. I have one question which I think more people than I would like a solution to. I prefer using Google Chrome and as you know there is (like Firefox) a possibility to add different extensions. I think I have more than 20 of them installed but I can only see the icons of about 10 of them. There is no more place to show them. Is it possible to add more space so I can see all of them? Time for your magic fingers again? Best regards, Jan<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi, Jan. There is only so much room to show icons for extensions as space is limited by the size of the address bar.\u00a0 You cannot increase the space to show more icons for extensions.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">In Chrome if you want to see all your extensions, click on the 3-vertical dots in the top right. From the dropdown menu, click \u201cMore tools\u201d then click \u201cExtensions\u201d. All your extensions will appear on that page.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">You can also type <em>chrome:\/\/extensions<\/em> in the address bar to open the extensions page which looks like this.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/extensions1.png\" alt=\"Cloudeight Chrome Tips\" width=\"567\" height=\"357\" \/><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">But remember this: Having too many extensions can degrade browser performance and cause problems as each extension uses memory. If Chrome\u2019s performance starts to slow or Chrome stops working correctly, you might want to cut down the number of extensions that are installed. Also, browser extensions are a favorite item for malware makers to bundle with freeware installers. Always be careful and make sure you\u2019re not using a PUP or malware extension.<\/span><\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/an-unadvertised-special-sorta-spring-cleaning-for-your-computer\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: helvetica, arial, sans-serif;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/cleanup2a.jpg\" alt=\"Our sorta unadvertised spring cleaning special\" \/>An Unadvertised Special (Sorta) \u2013 Spring Cleaning for Your Computer<\/span><\/strong><\/span><\/a><\/p>\n<p><span style=\"font-size: 15pt; font-family: helvetica, arial, sans-serif;\">We are offering this sort of \u201cunadvertised\u201d special to everyone who visits our Cloudeight InfoAve Website over the Easter weekend. From now through Easter Monday (10 April 2023) you can still take advantage of our very popular and inexpensive Spring Cleanup Special. <strong><span style=\"text-decoration: underline; font-size: 18pt;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/an-unadvertised-special-sorta-spring-cleaning-for-your-computer\/\" target=\"_blank\" rel=\"noopener\">Get more information here!<\/a><\/span><\/strong><\/span><\/p>\n<hr \/>\n<p class=\"auto-style809\"><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif; color: #ff0000;\"><strong><span style=\"font-family: helvetica, arial, sans-serif;\">Please help us to keep<\/span> on helping you!<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"auto-style11 alignnone\" src=\"http:\/\/thundercloud.net\/infoave\/images\/2019\/donate2019.png\" alt=\"Help us help you.\" \/><\/a><br class=\"auto-style13\" \/><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"text-decoration: underline; font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"> P<strong>lease Help us keep up the good fight with a small gift.<\/strong><\/a><\/span><\/p>\n<p class=\"auto-style8\"><strong><span class=\"auto-style12\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Interested in making an automatic monthly gift?\u00a0<\/span><\/strong><\/p>\n<p class=\"auto-style8\"><span style=\"text-decoration: underline;\"><a href=\"https:\/\/thundercloud.net\/gift\/\" target=\"_blank\" rel=\"noopener\"><span class=\"auto-style12\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Visit this page<\/span><\/span><\/a><\/span><span class=\"auto-style12\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">. Help us keep helping you&#8230; and help you stay safe on the Web.\u00a0<\/span><\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; Saturday Bonus Questions and Answers &#8211; 040823 Easter is a time of renewal and rebirth. Regardless of your religion, Easter is a good time to remember that it&#8217;s never too late to become a better person, forgive others, and tell someone how much you love them. Our best wishes to you and those you love for\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-040823\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":25568,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3389,1462,2574,4424,1683,1678,1669,2660,2641,3979,2942,2501,1680,4353,3905,3948,4221,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/25543"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=25543"}],"version-history":[{"count":5,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/25543\/revisions"}],"predecessor-version":[{"id":25549,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/25543\/revisions\/25549"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/25568"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=25543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=25543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=25543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}