Happy Mother’s Day to you all moms, grandmoms, great grandmoms out there. We hope you enjoy Mother’s Day Weekend and your special day tomorrow as well. And tt’s <\/span>S<\/span>aturday and time for another edition of Saturday Bonus Questions & Answers.<\/span><\/p>\n Sometimes, the best tips and tricks are hidden in the published questions and answers. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Please help us to continue to help you with your Windows computer questions and help you to stay safe in the crazy world of the Internet. We need your support – even the smallest gift helps us. Please… help us by donating.<\/a><\/strong><\/span><\/p>\n Saturday Bonus Questions and Answers – 051323<\/strong><\/span><\/p>\n Janet has laptop battery troubles<\/strong><\/span> Our answer<\/strong><\/span> 1. Unplug the power cord.<\/span> Now see if the battery shows that it\u2019s charging. You can also try running a battery health report. This should show you how healthy your laptop battery is\u00a0See our article here<\/a>.<\/span><\/p>\n I hope this helps you, Janet.<\/span><\/p>\n Eileen asks about LastPass and BitWarden<\/strong><\/span> Our answer<\/strong><\/span> For Windows, see our article here<\/a>. The article shows you how to move from LastPass to BitWarden. I suggest you do this first as once you have your passwords imported from LastPass, then you’ll be able to log in to BitWarden on your other devices and all your passwords will be available to you. <\/span><\/p>\n Download BitWarden Password Manager and use it on your iPhone, iPad, and iPod touch. … This app is available only on the App Store for iPhone and iPad. See this page.<\/a><\/span><\/p>\n BitWarden for Android is available from the Google Play Store here<\/a>. <\/span><\/p>\n We hope this helps you, Eileen.<\/span><\/p>\n Carol had a pretty shut-down screen and now it\u2019s ugly<\/strong><\/span> Our answer<\/strong><\/span> On that screen, I think you are referring to the lock screen. If so, try this, and tell us if it fixes the ugly!<\/span><\/p>\n Next to the start button, in the search area (taskbar search), type Lock Screen, then press Enter. You can change the background picture there.<\/span><\/p>\n We hope that helps solve the problem of the ugly screen!<\/span> Bonnie wants to change the password on her modem\/router<\/strong><\/span> Our answer<\/strong><\/span> I don’t what brand of modem\/router you’re using but generally, you can log in to your router’s control panel by opening a browser (Chrome, Edge, Firefox) and typing 192.168. 1.1 in the address bar and press Enter. However, some brands don’t work that way. Here’s a page<\/a> showing how to access most brands of routers’ control panels – from there you can change the router’s password. <\/span><\/p>\n Changing the router’s password does not affect your WiFi password though so you don’t have to change it on any of your connected devices. <\/span><\/p>\n Did you mean you want to change your WiFi password? If that’s what you meant, let me know and we’ll send the instructions on how to do that.<\/span><\/p>\n As far as your Galaxy watch goes, that’s something we can’t help you with.<\/span> Gail has been getting mail that appears to be from her friend but it\u2019s not<\/strong><\/span> Our answer<\/strong><\/span> The best way to control spam is not to block senders, it doesn\u2019t work. The best we have ever found is to use Gmail to filter your mail.\u00a0See this page<\/a>\u00a0to learn how to get a free Gmail account to block spam.<\/span><\/p>\n We get hundreds of emails each week and rarely do we ever see a spam email in our inbox. We\u2019ve been controlling spam this way for many years and we love it because it works.<\/span> Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/span><\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n Get your SeniorPass today for just $99.\u00a0 It’s just like having insurance for your computer – only better!<\/span><\/strong><\/a><\/span><\/p>\n To learn more about our SeniorPass, please see this page.<\/a><\/span><\/strong><\/span><\/p>\n Debbie wants to know how to extend the time to go back to a previous version of Windows<\/strong><\/span> Our answer<\/strong><\/span> We hope this helps you, Debbie.<\/span><\/p>\n Colin just can’t get rid of all those pesky temporary files<\/strong><\/span> Our answer<\/strong><\/span> If you’re expecting the %temp% command to clear all temp files, that’s never going to happen as long as Windows is running. <\/span><\/p>\n I think if you look at Task Manager\/Processes or Services.msc you’ll find some MS Team processes and\/or services running in the background. But even if you end all of those processes, you still won’t be able to delete every single temporary file.<\/span><\/p>\n We hope this helps you, Colin.<\/span><\/p>\n Robert wants a good free photo-editing site<\/strong><\/span> Our answer<\/strong><\/span> Pixlr<\/strong><\/span><\/p>\n https:\/\/pixlr.com<\/a><\/span><\/p>\n Be Funky<\/strong><\/span><\/p>\n https:\/\/www.befunky.com\/\u00a0<\/a>(Good for beginners, not a lot of advanced features)<\/span><\/p>\n PhotoPea<\/strong><\/span><\/p>\n https:\/\/www.photopea.com\/\u00a0<\/a>(Advanced online photo editor \u2013 with features like Photoshop)<\/span><\/p>\n We hope you find one that meets your needs.<\/span><\/p>\n Gloria asks about special characters<\/strong><\/span> Our answer<\/strong><\/span> Here are some alternate ways of accessing special characters <\/span><\/p>\n Charmap <\/span><\/p>\n You can access and use special characters by typing Charmap in the taskbar search and locating the character(s) you want to use by finding them in the Character Map and clicking on them.<\/span><\/p>\n Windows Emoji pad<\/span><\/p>\n Windows Emoji pad offers an even easier way to use special characters in your emails and documents – you can read more about that here<\/a>.<\/span><\/p>\n We hope this helps you, Gloria.<\/span> Please make\u00a0a small donation and help us help you!<\/span><\/strong><\/span><\/a><\/p>\n If you don’t need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide helpful information that helps you with your computer as well as helps us to keep you safe on the Internet. We offer free help to thousands of people every year… and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.<\/span><\/span><\/span><\/p>\n So if you don’t need any of our products or services right now, please help us by donating right now<\/a><\/span>.\u00a0Thank you!<\/span><\/p>\n
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\n![\"Help](\"https:\/\/thundercloud.net\/infoave\/images\/2023\/gift23.png\")
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\nDonate today and help us keep on helping you!<\/a><\/strong><\/span><\/span><\/p>\n
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\nEvery so often my computer says my internal battery is very low. I\u2019ve researched buying a new one but it would be difficult to replace (not like I did on my old computer) and the tec. at the store said they didn\u2019t replace them. Then someone told me that their computer has said that for a long time but it keeps working and not to worry about it. Why is this happening and do I need to be concerned? I keep it plugged in all the time.<\/span><\/p>\n
\nHi Janet. Since your battery is hard to remove, try this:<\/span><\/p>\n
\n2. Turn off your PC (power it off)<\/span>
\n3. Leave it off for 5 minutes.<\/span>
\n4. Leave it unplugged and turn it back on. Leave it on for 2 or 3 minutes.<\/span>
\n5. Turn it off again (power it off).<\/span>
\n6. Wait five minutes, plug the power cord in and turn the PC back on.<\/span><\/p>\n
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\nA while ago, you had an article about password managers. TC had been using Last Pass for a while but found a new one called Bitwarden, I was not happy with LastPass, apparently, they have stopped the free one. Do you think Bitwarden will work well with different devices? I have Windows 10 computer an iPad and now an Android phone. Do you think it would connect with all three?<\/span><\/p>\n
\nHi Eileen. LastPass still has a free version and you can use it on more than one Windows computer – you just can’t use it on Windows and other non-Windows devices (like Android or Apple smartphones or tablets). BitWarden has free versions for all of your devices. <\/span><\/p>\n
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\nI am using Windows 10 and I used to have a picture on my shut-down screen. When I updated \u201cEdge\u201d it went away and now shows an ugly blue screen. How can I get it back? I love all your tips and tricks. Thank you, Carol<\/span><\/p>\n
\nHi Carol. Thanks for your nice comments.<\/span><\/p>\n
\n\u2014\u2014\u2014<\/span>
\nCarol wrote back:\u00a0\u201cWow, you guys are quick in responding!!! Problem solved with your help. Thank you, Thank you, Carol\u201d<\/em><\/span><\/p>\n
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\nI got a new modem\/router last week and I would like to change the password if I can. Also, when the tech set it up, I didn’t get it put on my Galaxy watch. I may have to have you do it if I can’t get it done alone. So sorry to have to bother you two kids again, I know, I’m a pain or completely computer illiterate. God’s blessings, Bonnie<\/span><\/p>\n
\nHi Bonnie. No problem…we’re here to help if we can. <\/span><\/p>\n
\n——–<\/span>
\nBonnie wrote back…“Thank you so much, TC. You’re always so willing to help me and others. Have a great weekend. God Bless, Bonnie.”<\/em><\/span><\/p>\n
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\nI have been receiving emails that appear to be from a dear friend but that I know are not. I have informed her about it & have suggested that she change her anti-malware program to Emsisoft because I think someone has gained access to her contact list & sending out fraudulent emails. My questions are: once I determine the real email account from which these emails come, will a reply to it actually be received by that sender? Is there a way to block them? The sender\u2019s real account is always different each time I receive their email disguised as coming from my friend. It\u2019s not so much a big deal as it is annoying. Thanks for any help with this. Gail<\/span><\/p>\n
\nHi Gail. If the sender is an amateur and does not know what he or she is doing, you can find the IP address of the sender and where he or she is located, but that\u2019s not going to do you a lot of good. Spammers don\u2019t send from real email addresses (they send from forged email addresses) and they use thousands of email addresses so it\u2019s impossible to block them. It\u2019d highly unlikely someone has gained access to her contact list, but very likely that she or someone she sends to has put everyone\u2019s email address in the CC line (instead of the BCC) line. We have seen it hundreds of times where people put dozens and dozens of peoples\u2019 email addresses in the CC line and thus expose all those addresses to spammers.<\/span><\/p>\n
\n\u2014\u2014\u2014\u2014\u2014\u2014<\/span>
\nGail wrote back:\u00a0\u201cHi TC. Thanks for being so sweet & taking the time to reply. I suspect, based on your information, that the culprit is someone to whom she emails because I don\u2019t think my dear friend even knows what the Cc or Bcc is, much less how to properly use it\u2026 Anyway, thanks again. I sincerely appreciate it. Best wishes to you as well, Gail,<\/em><\/span><\/p>\n
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\nI know you’ve addressed this before, but I can’t find it anywhere, I apologize. When I do a Windows update or install a new version of Windows 10, 21H2 for example, how do I extend the time that I can reverse it?\u00a0<\/span><\/p>\n
\nHi Debbie. Here’s our article<\/a> on extending the amount of time you have to back to the previous version of Windows 10. You can extend the time you have to go back to the previous version from 10 days to as many as 60 days.<\/span><\/p>\n
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\nWhen trying to clear my temporary files on drive c after using the run command %temp% I found I could not as there were “mat-debug” files present and in use by Microsoft Teams. I tried the net for clues as to how to get rid of these files and found what I thought was a solution but that didn’t work when I tried it. It suggested that after using Safe Boot I use disc cleanup which I did on drive c only to find those annoying mat debug files still there. It also suggested that if the files were still there that I close them individually. I couldn’t find a way of doing this, however. Can you help me in this regard?<\/span><\/p>\n
\nHi Colin. You can never clear all temp files using %Temp% as long as Windows is running. We cover that in our article here<\/a>. In that article, you’ll find this…”You can never delete all temporary files because as long as Windows is running, temporary files are constantly being created…” <\/em><\/span><\/p>\n
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\nYou advised a good free site for the best photo editing \u2013 I am interested in a free photo editing service. Is that something you can provide for me?<\/span><\/p>\n
\nHi Robert. There are several online photo editors we have tested in the past. We have not tested any recently. But here are several we have tested:<\/span><\/p>\n
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\nA while back you gave some “special characters” using the alt key and 4 numbers to activate characters. Of course, my Windows 11 isn’t cooperating and I can no longer do the alt thing plus numbers. Can you help, please?<\/span><\/p>\n
\nHi Gloria. We have not written a specific article on special characters since 2012 and as far as ALT key+ 4 digits, we once featured Microsoft special characters using the ALT key from this Microsoft page<\/a>. You’ll find quite a few ALT+ numbers to access Windows special characters on that page. <\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/charmap.png\")
<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/moji1.png\")
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\nGloria wrote back…”THANK YOU. I got more than the character map and the Emoji keyboard was a plus!”<\/span><\/p>\n
\n![\"Help](\"https:\/\/www.thundercloud.net\/infoave\/images\/2023\/gift23.png\")
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