The year is flying by. June has arrived and summer is just 18 days away. Or if you’re from the other hemisphere, winter is just 18 days away. And regardless of the hemisphere in which you reside, it’s Saturday and time for another edition of our Saturday Bonus Questions & Answers.\u00a0<\/span><\/span><\/span><\/p>\n Sometimes, the best tips and tricks are hidden in the published questions and answers. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Please help us to continue to help you with your Windows computer questions and help you to stay safe in the crazy world of the Internet. We need your support – even the smallest gift helps us. Please… help us by donating.<\/a><\/strong><\/span><\/p>\n Saturday Bonus Questions and Answers – 060323<\/strong><\/span><\/p>\n Susan has trouble with Firefox<\/strong><\/span> Our answer<\/strong><\/span> Good luck, Susan.<\/span><\/p>\n Elaine wants to know how to email us when she gets a new computer<\/strong><\/span> Our answer<\/strong><\/span> You can also contact us on your new computer by opening the Edge browser that comes with Windows 10 (or Windows 11) and using it to go to https:\/\/thundercloud.net\/contact.htm<\/a> and contact us from there. Just be sure to include your email address so we can reply to you.<\/span><\/p>\n This is a tip for everyone. One of the best things about having a Gmail or Outlook.com (or any webmail account) is that you don\u2019t need Thunderbird, Outlook, or any other email program to send and receive emails.<\/span><\/p>\n While having an email client like OE Classic, Thunderbird, Outlook, etc. is more convenient for most people \u2014 since you can send and receive emails without opening a browser\u2013 if you have a webmail account and you get a new computer you can open a browser and send and receive email even if you haven\u2019t installed an email program yet.<\/span><\/p>\n We hope this helps you, Elaine.<\/span><\/p>\n Carol uses AbleWord and wants to know if it handles Excel files too<\/strong><\/span> Our answer<\/strong><\/span> Open Office (www.openoffice.org<\/a>) and Libre Office (www.libreoffice.org<\/a>) are both complete office suites that replace Microsoft Office. Both Open Office and Libre Office offer alternate programs equivalent to MS Word, MS PowerPoint, MS Excel, and MS Access. There are other free office suites too, but these are the two we\u2019re most familiar with, and that have used.<\/span><\/p>\n Johanna wants to share her passwords with family members just in case…<\/strong><\/span> Our answer<\/strong><\/span> If you don’t mind paying for LastPass Families allows up to 5 people to share passwords for $4 a month. Read this LastPass page<\/a> to learn more about LastPass Families.<\/span><\/p>\n Both are great password managers, and I’ve used them both. I still use them both, but personally, after getting used to Bitwarden, I like it better. <\/span><\/p>\n We hope this helps you make a wise decision, Johanna.<\/span><\/p>\n Gaye wants to know where her Wi-Fi options keep going<\/strong><\/span> Our answer<\/strong><\/span> Did you try simply restarting your tablet to see if it reconnects to Wi-Fi? <\/span><\/p>\n And there is one correct way to completely reset Windows networking…here are the correct instructions\u00a0<\/a><\/span><\/p>\n If nothing above works, your wireless network adapter may be going bad and that is what is causing the problem with your Windows 10 tablet. Since you can’t easily replace the network adapter in your tablet and assuming your tablet has an unused USB port, you might want to try using an inexpensive USB Wireless Network Adapter — see this page to learn more<\/a>. <\/span><\/p>\n We hope this helps you, Gaye.<\/span><\/p>\n Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/span><\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n Get your SeniorPass today for just $99.\u00a0 It’s just like having insurance for your computer – only better!<\/span><\/strong><\/a><\/span><\/p>\n To learn more about our SeniorPass, please see this page.<\/a><\/span><\/strong><\/span><\/p>\n Yasmin is having trouble with a USB flash drive<\/strong><\/span> Our answer<\/strong><\/span> Here are some things to try:<\/span><\/p>\n 1. “Show hidden files, folders, and drives” Open File Explorer, click on View then Options > Folder Options, and make sure you have “Show hidden files, folders and drives” selected. <\/span><\/p>\n 2. Try the USB on a different computer. <\/span><\/p>\n 3. Run the Hardware & Devices Troubleshooter: Type CMD in the taskbar search, when you see Command Prompt in the search results, click on “Run as administrator”. In the administrator command prompt copy\/paste (or type) this command exactly as shown. <\/span><\/p>\n msdt.exe -id DeviceDiagnostic <\/span><\/p>\n And press Enter. <\/span><\/p>\n 4. Run CHKDSK: Open an administrator command prompt (as in the previous suggestion). Type the following command at the prompt:<\/span><\/p>\n CHKDSK <flash drive’s drive letter>: \/f \/r <\/span><\/p>\n For instance, if your USB flash drive is listed as drive F you would enter this command: <\/span><\/p>\n CHKDSK F: \/f \/r <\/span><\/p>\n Make sure you leave a space after the drive letter and the \/f and another space before the slash \/r. Then press “Enter”. <\/span><\/p>\n We hope this helps you diagnose your USB flash drive problem.<\/span><\/p>\n Imogene doesn’t want Microsoft to decide where to put her saved pictures<\/strong><\/span> Our answer<\/strong><\/span> Anytime you save a photo, you will see the option to “Save as” and the option to choose a folder. You can create a folder on the spot by right-clicking in the directory (folder) you want the new subfolder and choosing “New” >”Folder”. Or it’s much easier to create your subfolders in the directory of your choice beforehand so when saving pictures all you have to do is choose “Save as” and then chose one of the folders you created. <\/span><\/p>\n For instance, let’s say you want to add a subfolder called “Family Pictures 2022” in the main Pictures folder. Just right-click in the Pictures folder and click “New” >”Folder” and name it “Family Pictures 2022” (without the quotes). You can create as many subfolders as you want. Once you do that you can copy or move photos from the folders they are in, to the folders you created. It’s much easier to do this if you have “Copy to\/Move to” on your Windows right-click menu (see this page to learn how<\/a>). <\/span><\/p>\n But you’re not going to get Windows to put pictures into the special folders you’ve created because it doesn’t know the difference between a photo of a potato salad that goes into your “Cool Recipes” folder from a picture of Aunt Julie at Niagara Falls, NY that you want to go into your “2019 Niagara Falls Family Reunion” folder. Windows doesn’t know Aunt Julie from Bill Gates \ud83d\ude42<\/span><\/p>\n We hope this helps you, Imogene.<\/span><\/p>\n Joyce wants to know where to download Irfanview<\/strong><\/span> Our answer<\/strong><\/span> https:\/\/www.snapfiles.com\/downloads\/irfan\/dlirfan.html<\/a><\/span><\/p>\n On that page, click on the \u201cDownload the 64-bit version\u201d link. Just FYI, if you have a 64-bit computer you can run any 32-bit program, so even if you downloaded the 32-bit version it would work<\/span><\/p>\n Let us know if you need anything else.<\/span><\/p>\n Michael asks about TotalAV<\/strong><\/span> Our answer<\/strong><\/span> The company that makes TotalAV is the same company that made the scam-ware program called ScanGuard (see our article about that here). https:\/\/tinyurl.com\/y7d2dduz<\/span><\/p>\n And from Reddit<\/a> this:<\/span><\/p>\n \u201c\u2026 TotalAV and ScanGuard is the same company and both are a scam: https:\/\/www.totalav.com\/special-deal-2019<\/a><\/span><\/p>\n This is not a coincidence, stay away from them. Also (I\u2019m) pretty sure this site belongs to them as well https:\/\/antivirus-review.com<\/a>\/.<\/span><\/p>\n Even more proof\u2026 https:\/\/malwaretips.com\/threads\/total-av-is-it-a-scam.80362\/<\/a> \u2026\u201d<\/span><\/p>\n There\u2019s a pattern of people downloading the \u201cFree\u201d version and being charged, being overcharged, and not being able to cancel without jumping through hoops. See this page.<\/span><\/p>\n In my experience working on computers, customers who have been tricked into downloading TotalAV have had trouble removing it. Even if the product worked well, the company behind it, the tricky marketing, and questionable marketing, to me make it a must to avoid.<\/span><\/p>\n The only price that is shown on their site for \u201cup to 3 computers\u201d is $19 for one year. But nowhere on that page does it say that is only for the first year \u2014 after the first year, it\u2019s $99 a year<\/strong> and it auto-renews and you get charged $99 automatically.\u00a0 This is from a hidden part of their page informing users they have to call\u00a0 TotalAV support to cancel the automatic charge\u2026 and you can almost imagine how that runaround will go.<\/span><\/p>\n \u201c\u2026Our current standard price for an annual subscription is $99. Don\u2019t want to auto-renew? You can speak to our 24\/7 support team to assist with switching this off\u2026\u201d<\/em><\/span><\/p>\n Finally, they promote TotalAV using reviews from TrustPilot, but can you trust TrustPilot?<\/span><\/p>\n See https:\/\/tinyurl.com\/y82jfxvl<\/a> and this https:\/\/tinyurl.com\/yc9lcoku<\/a>.<\/span><\/p>\n or search for \u201cCan you trust TrustPilot\u201d<\/span><\/p>\n Comparing TotalAV to Emsisoft? There\u2019s no comparison. Emsisoft is a trusted product and has protected our computers for many years. The pricing is upfront. Emsisoft does not rely on tricks or fake reviews.<\/span><\/p>\n Which would you rather have? I hope this helps you make the right decision.<\/span><\/p>\n More sage advice:<\/strong> Don\u2019t rely on anything CNet says, they are a known malware bundler and are also known to recommend products solely for financial compensation\u2026 earning commissions regardless of the quality of the product or the problems the products they recommend may cause users.<\/span><\/p>\n Please make\u00a0a small donation and help us help you!<\/span><\/strong><\/span><\/a><\/span><\/p>\n Would you be interested in helping us to keep on helping you by making an automatic monthly gift? Visit this page<\/a><\/span>. Please help us keep helping you… and help us to keep you safe on the Internet,<\/span><\/p>\n Leslie says the taskbar search bar has disappeared (Windows 11)<\/strong><\/span> Our answer<\/strong><\/span> Right-click on your taskbar and click on “Taskbar settings”. <\/span><\/p>\n
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\nHi TC & Darcy\u2026 My current problem has to do with my Firefox. When I get an email with a link I want to click on, instead of opening a new tab in my current Firefox, it opens a new browser and closes the current one. It never used to do that. What can I do to stop that and go back to the way it was? I sure don\u2019t want to close my current browser and open a new one. I usually have several tabs open on my current browser and don\u2019t want to close them. Thank you for your help. You always have a solution. Cheers, Susan.<\/span><\/p>\n
\nHi Susan. I\u2019m not aware of any changes in Firefox that would cause this. It may have been an extension you installed, one you installed that was bundled with a freeware program, or one you installed that auto-updated and changed your settings. If you reset Firefox it will return Firefox to its default settings. If you want to try resetting Firefox, read our instructions on resetting Firefox here.<\/a><\/span><\/p>\n
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\nHi, my computer is quite old, I don\u2019t know how to find out how old it is. I will be getting a new one at some stage and will want Thunderbird email installed again. If this computer crashes how do I email you about the new one and do you just need my email address to come on to the new one and install Thunderbird and whatever else I need to be done. Thanks so much. Elaine M.<\/span><\/p>\n
\nHi Elaine. Since you have an Outlook.com account, you can email us from any internet-connected device including a brand-new computer. So, if you get a new computer with Windows 10 (or Windows 11) on it, it will come with Microsoft Edge (browser). You can open Edge and go to https:\/\/www.outlook.com\/<\/a> and log into your Outlook.com account and email us.<\/span><\/p>\n
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\nI am so glad, thanks to you, that I won\u2019t be forced to pay Microsoft to continue using MS Word. AbleWord is a great option. My question is: Will this also cover my Excel documents? Thanks so much for all your advice. It is much appreciated!<\/span><\/p>\n
\nHi Carol. Thanks for your kind comments. AbleWord only replaces MS WORD, it does not replace Microsoft Office. To open Excel docs you need to have MS Excel or equivalent.<\/span><\/p>\n
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\nHello good people!! Just wondering which password manager you would consider the best. Have been using LastPass for many years now. As am 78 years old, want to set up an arrangement where family and close friends would also have access to my password manager records. Then when something happens to me, it would make things so much easier for family and\/or close friends to access my online accounts and records, etc. LastPass does have a program named simply “Families” which was designed to do this sort of thing. Your guidance\/advice in this area would be so very helpful .. as it always is in ANY area of our ever-expanding IT universe!! Thanks so much for reading through all this and for your help, Johanna.<\/span><\/p>\n
\nHi Johanna. If you’re looking for a simple, free solution, it’s hard to beat Bitwarden. I have been using it for a year now and I’m slowly replacing LastPass on all PCs and I’ve installed Bitwarden on my Android phone and tablet. We’ve written a tutorial <\/a>to help you switch from LastPass to Bitwarden – including showing you how to export all your passwords, logins, and info, from LastPass to Bitwarden. Unlike LastPass’s free version -there are no restrictions on what kinds of devices you can use Bitwarden with. You can use it with Windows computers, Android smartphones, Android tablets, as well as iPhones and iPads. Read our article about Bitwarden here<\/a>. All you would have to do after you set up Bitwarden is tell the family member(s) where to download Bitwarden (Free) and share the email address you use to log in and your Bitwarden master password which will give them access to all of your logins and password. <\/span><\/p>\n
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\nWhere does my option to connect via Wi-Fi keep going? G’day E.B. & T.C. I use several devices to connect to the Internet at home via my modem using Wi-Fi. Apart from the occasional dropouts, I’ve never had any issues. The exception these days is with a refurbished Samsung tablet, with Windows 10 installed, that I use mainly as an e-reader except when traveling. I don’t notice the tablet has disconnected from the Internet of course until I need the connection. When I click on the Network & Internet setting there is no Wi-Fi option to click on to re-connect. I end up clicking on troubleshooting, then Wi-Fi options but get a message saying “We were unable to detect your networking issue, however, we can reset your computer’s network configuration for you as a possible resolution.” As you would probably know this involves the tablet shutting down and restarting itself 5 minutes after a notification message to that effect. The Wi-Fi option is back after the restart of course, but is there a way to stop it from going AWOL in the first place? Thank you for all you do to keep us safe, connected & organized. Cheers, Gaye.<\/span><\/p>\n
\nHi Gaye. In Windows 10, double-clicking on the Wi-Fi icon near the clock should display any available networks. <\/span><\/p>\n
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\nI have a USB key that when I try to open the drive it says “this file is empty”.. When I right-click on it and select “Properties”, it shows me that the used space is 6MB of 14GB and that the file system is FAT32′ I have scanned the key with Emsisoft and I know there are images there so why can’t I access the images that the USB key is supposed to have. Thanks<\/span><\/p>\n
\nHi Yasmin. It sounds to me like the USB flash drive is not completely readable, has file system errors, files are hidden, or the drive has errors or is not viable.<\/span><\/p>\n
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\nHi again and thanks in advance. I really want to stop Microsoft or whoever, however, my photos are being put into a new folder every day. I want to organize them in families, etc. I imagine it is a setting I don’t know about and need help with. Thank you again Blessings, IL<\/span><\/p>\n
\nHi Imogene. Windows stores photos by default in the Pictures directory which is a system folder, not a Microsoft folder. You can create folders and save photos anywhere you want them, but if you let Windows automatically save photos it will put them in the pictures directory. <\/span><\/p>\n
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\nConcerning Irfanview: I would like to download this program that you recommended in your newsletter. It has been such a long time since I downloaded a new program that I don\u2019t remember which download I should use to download just the correct program for my 64-bit computer. Can you please help me? I guess I am just getting too old and afraid to do these things anymore.<\/span><\/p>\n
\nHi Joyce. Go to the following page:<\/span><\/p>\n
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\nHello from Indianapolis. I read your take on VPNs and sure got my eyes opened, thanks for that. I am curious about your take on TOTALAV security software. Are they any good? do they measure up to Emsisoft? Please let me know what you think before I make a mistake and buy it. Regards, Michael\u2026<\/span><\/p>\n
\nHi Michael. Thanks for your nice comments.<\/span><\/p>\n![\"TotalAV](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/tav.png\")
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\nHi, TC & Darcy, My search bar has disappeared. How do I get the search box back on the taskbar? Thanks so much once again. Leslie<\/span><\/p>\n
\nHi Leslie. Windows 11 doesn’t have a search bar but it does have a search icon that serves the same purpose. To show the search icon, do this: <\/span><\/p>\n