It’s only a few days now until summer officially begins and we celebrate the summer solstice here in the northern climes, while our friends down under will be celebrating the darkness that comes with the winter solstice. Time flies like the wind… but fruit flies like bananas.\u00a0 ENOUGH!\u00a0 It’s Saturday and time for another edition of our Saturday Bonus Questions & Answers.\u00a0<\/span><\/span><\/span><\/p>\n Sometimes, the best tips and tricks are hidden in the published questions and answers. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Please help us to continue to help you with your Windows computer questions and help you to stay safe in the crazy world of the Internet. We need your support – even the smallest gift helps us. Please… help us by donating.<\/a><\/strong><\/span><\/p>\n Saturday Bonus Questions and Answers – 061723<\/strong><\/span><\/p>\n Donna says Websites always assign the incorrect location for her <\/strong><\/span> On websites that want to assign a store location for me, i.e. Ace Hardware, Grocery Stores, Kmart, Walmart, etc., I find a default location assigned to me which is NEVER near me, most times it assigns a \u201cstore near me\u201d in a town I never heard of. AND rarely the same location twice! It seems to confuse my ISP\u2019s hundreds of rural locations as being my own. Chrome is my browser of choice. Is there any way I can change a setting in Chrome, Google, or Windows 10 to have my default location have some meaning\/realism?<\/span><\/p>\n I do most of my shopping online and this drives me crazy. Even after I select a store location as my preferred one, the next time I log on, back to square one!<\/span><\/p>\n Our answer<\/strong><\/span> Websites get your location from your IP address. The IP address your browser broadcasts to websites is assigned by your Internet Service Provider. Your ISP\u2019s street address may be in a big city, but it may have data centers in small towns near its physical location. So, there is nothing you can do about this and nothing your provider can do about this either. Most websites that need a location (like the sites you mention) will also have a place to enter your zip code.<\/span><\/p>\n I have looked at Walmart, Ace Hardware, and Kroger and all of them allow you to manually change your location.<\/span><\/p>\n Walmart\u2019s method is pretty straightforward. Just click on the location icon that shows near the top-right part of the website and enter your zip code (or city\/state) and click \u201cUpdate location\u201d.<\/span><\/p>\n Every site is different. Ace Hardware does it a different way.<\/span><\/p>\n 1. Click \u201cChange Store\u201d<\/span> My IP address generally shows my city and state, but once in a while, it shows me out in the boondocks in some township I\u2019ve never heard of.<\/span><\/p>\n Just so you know this is not a problem you can fix \u2013 it\u2019s not a problem with Chrome. There is no way you can set your IP address in Chrome. Sometimes you have to bite the bullet and just do it the easiest way, and it\u2019s much easier just to type your city\/state or zip code into the site you\u2019re shopping from so the website can give you accurate info for your location.<\/span><\/p>\n Thanks again for your kind words and your support.<\/span><\/p>\n Artie wants Windows Live Photo Gallery on Windows 10<\/strong><\/span> Our answer<\/strong><\/span> That article will tell you everything you need to know about installing Photo Gallery on Windows 10. But\u2026keep in mind that any future version updates of Windows 10 could cause Photo Gallery to stop working. There\u2019s no guarantee that Photo Gallery will continue to work in Windows 10 as Windows 10 evolves. As long as you are aware of that caveat, you should be OK for now.<\/span><\/p>\n Additionally, Windows 10 comes with an app called Photos. It works really well if you\u2019re looking for a program to organize your photos. It\u2019s in your Windows 10 start menu, listed as \u201cPhotos\u201d. You can create videos with it and more. We covered the Windows Photos app in this article.<\/a> You may be surprised at all it can do.<\/span><\/p>\n If you ever have a question about Windows, try our InfoAve site search. Just visit\u00a0our InfoAve Website<\/a> and use the search box that appears on every page. There are over four thousand Windows tips there and a lot of Windows information.<\/span><\/p>\n Hope this helps you, Artie.<\/span><\/p>\n Bennie says after a Windows 10 update he doesn\u2019t have thumbnails<\/strong><\/span> Our answer<\/strong><\/span> \u00a0The pictures in folders will now display as pictures (thumbnails).<\/span> Joann is a victim of a tech support scam<\/strong><\/span> The other smaller window states \u201cAuthentication Required\u201d (URL Removed for this newsletter) is requesting your username and password. The site says \u201cSecured Page: Enter your Network username & secret key wrong secret phrase shut web association and boycott your ISP approach @ (phone number removed for this newsletter) Call toll-free.<\/em><\/span><\/p>\n I can\u2019t get rid of any of this via Task Manager, closing each window, or anything. I\u2019m truly nervous about this & don\u2019t know what to do. Should I initiate the use of my Senior Season Pass for this? Please help me. Thank you so very, very much. Joann B.<\/span><\/p>\n Our answer<\/strong><\/span> What you\u2019ve encountered is just an ad made to look like a warning- it may have horrible beeping sounds and even a voice telling you that your computer is locked, and your data is at risk. It\u2019s designed to scare you. Don\u2019t panic.<\/span><\/p>\n All you need to do is press CTRL+F4 to close the tab. If that does not close the tab, press CTRL+F4 again. If that doesn\u2019t work, press ALT+F4.\u00a0<\/span><\/p>\n And if nothing else works, this will \u2014\u00a0shut down your computer completely (power off).<\/span><\/p>\n Leave your PC off for five minutes. When you restart and you open your browser, it will tell you that your browser closed unexpectedly, would you like to reopen the tabs that were open? Do not reopen the tabs that were open, or you\u2019ll be right back to the scam ad. Press CTRL+H and clear your browser\u2019s history.<\/span><\/p>\n Your computer is not locked, and you\u2019re not going to lose data if you shut down.\u00a0 Just restart your computer, and you will be fine. Just remember do not click \u201cYes\u201d<\/strong><\/em> when your browser asks if you want to restore pages that were open when you restarted.\u00a0 And then be sure to clear your browser\u2019s history as soon as you can.<\/span><\/p>\n Please let us know if you need more help.<\/span><\/p>\n Dennis wants to know how to refine his computer searches to find certain kinds of files<\/strong><\/span> To search by file type, see this page.<\/a><\/span><\/p>\n To search by keyword, use taskbar search. Then use the * and the keyword, for instance, *bulldog. Make sure you click \u201cDocuments\u201d (at the top) so it restricts your search to files on your computer and not the web. You can use an asterisk with file names and file types, for instance, *.HTML, *HTM, etc.<\/span><\/p>\n I hope this helps you, Dennis.<\/span><\/p>\n Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/span><\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n Get your SeniorPass today for just $99.\u00a0 It’s just like having insurance for your computer – only better!<\/span><\/strong><\/a><\/span><\/p>\n To learn more about our SeniorPass, please see this page.<\/a><\/span><\/strong><\/span><\/p>\n Jaci wants a good (free) word processor<\/strong><\/span> Someone suggested that I get Open Office. Is it the same as Apache Open Office? Can you provide me with information about it and give me the correct URL that I should use to get it? I don\u2019t want to mess up again and try getting something from the wrong site. Thanks for your help. Jaci<\/span><\/p>\n Our answer<\/strong><\/span> Open Office is a complete office suite that includes other office programs as well as a word processor.<\/span><\/p>\n Here are two good word processors that are free and that are not part of an office suite.<\/span><\/p>\n AbleWord<\/a><\/strong><\/span><\/p>\n NOTICE: Be careful you don\u2019t click the big green buttons. The download link is on the download page.<\/span><\/p>\n Jarte<\/a><\/strong><\/span><\/p>\n I hope this helps you, Jaci.<\/span><\/p>\n Kathy wants to know if she can put a Windows registry backup and Windows 10 on the same USB flash drive.<\/strong><\/span> Our answer<\/strong><\/span> A registry backup can be stored on a very small USB flash drive (1 or 2 GB). And keep in mind, you\u2019ll not want to store a registry back up very long because it needs to be fairly current \u2013 in other words, it needs to be updated quite often. For example, you would not want to use a 2-month-old registry backup, or you might end up having a lot of problems with your computer.<\/span><\/p>\n We hope this answers your questions, Kathy.<\/span><\/p>\n Tricia wants to move entire paragraphs around in the same document<\/strong><\/span> Our answer<\/strong><\/span> In the paragraph below I’m highlighting the entire text by putting my cursor at the beginning of the paragraph. Hold down the shift key and put the cursor at the end of the paragraph and which highlights the paragraph. While it is highlighted, press CTRL+C to copy the selected paragraph. Once you’ve copied it, you can paste it anywhere you want by using the CTRL+V shortcut…<\/span><\/p>\n I’ve copied and pasted a whole paragraph into this answer using the method above. I can paste it anywhere I want as many times as I want. As you can see I’ve pasted it below.<\/span><\/p>\n Many times I\u2019ve had my use of the English language criticized and my grammar scoffed at by the Grammar Police, but it don\u2019t bother me, I tells ya. All those criticisms just roll off me like water off a duck. I\u2019ve been out of college for more years than some of you have been alive and there\u2019s not much chance of me taking any kind of remedial grammar or English courses. I don\u2019t want to learn how to diagram a sentence! I forgot that nonsense in grade school, and I\u2019ve never used it since. And don\u2019t snivel \u2013 diagramming sentences would not improve my grammar or my use \u2013or misuse\u2013 of the English language. <\/em><\/span><\/p>\n You can also drag your mouse over the text you want to copy to highlight it, then right-click on it and select “Copy”. After you’ve copied the paragraph (text) right-click in the spot where you want to paste the paragraph and press CTRL+V to paste it. <\/span><\/p>\n If you have questions or need more help, let us know.<\/span><\/p>\n Ted says his Windows 11 Start menu doesn’t look like ours<\/strong><\/span> Our answer<\/strong><\/span> Remember, in Windows, there is always more than one way to do things. For instance, you can open Settings using the Windows key plus I shortcut, typing Settings in the taskbar search, or using the Windows key + x shortcut to bring up the “alternate” Start menu.<\/span><\/p>\n You can open “Start settings” by right-clicking on the Windows 11 Start menu (anywhere but on an icon). You can also open “Start settings” by right-clicking on your desktop, then clicking on “Personalize” in the context menu, and in “Personalization” click on “Start”. <\/span><\/p>\n If you want Settings on your Start menu, open your Start menu, and click on “All apps”. Then scroll down to “Settings”. Right-click on “Settings” and choose “Pin to Start”. Alternately, you can remove any program icon from the Start menu by right-clicking on it, and choosing “Unpin from Start”. <\/span><\/p>\n You can have just about any program or app you want on the Windows 11 Start menu. You can drag the icons around and put them in any order you want. <\/span><\/p>\n It’s very unlikely that anyone else’s Start menu would look like mine.<\/span><\/p>\n We hope this answers your questions, Ted.<\/span><\/p>\n Please make\u00a0a small donation and help us help you!<\/span><\/strong><\/span><\/a><\/span><\/p>\n Would you be interested in helping us to keep on helping you by making an automatic monthly gift? Visit this page<\/a><\/span>. Please help us keep helping you… and help us to keep you safe on the Internet,<\/span><\/p>\n
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\nIn all the decades I have been a fan, never remember seeing this problem. But sometimes I forget, and sometimes I get busy and barely skim over the newsletter (she said sheepishly). So here is what has been a thorn in my side forever.<\/span><\/p>\n
\nHi Donna. Thanks so much for your support and your nice comments. I don\u2019t believe we\u2019ve ever had this question before.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/location.png\")
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\n2. Type in your zip code or city\/state.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/location1a.png\")
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\nMy Windows 7 computer came with Windows Live Photo Gallery already installed. On my new HP Windows 10, I no longer have that program and cannot find a download for it online. I have also searched online to buy it but cannot find it. Does anyone out there know how to get it today or another program similar to it? Thank you. Artie<\/span><\/p>\n
\nHi Artie. We wrote an article showing how to install Windows Live Photo Gallery on Windows 10. You can read that article here<\/a>.<\/span><\/p>\n
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\nHi. Ever since the last Windows update, my computer won\u2019t show the pictures in a folder. I tried making changing my settings, but I still can\u2019t see pictures in folders. All I get are icons. Please help!<\/span><\/p>\n
\nHi Bennie. You\u2019ll be happy to know it\u2019s an easy fix. Open-File Explorer (Windows key + E). Next, click on \u201cView\u201d, and click on Options > \u201cChange folder and search options\u201d. In \u201cChange folder and search options\u201d, click the \u201cView\u201d tab and uncheck \u201cAlways show icons, never thumbnails\u201d.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/thumbs.png\")
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\nBennie wrote back: \u201cThank you! Thank you! I thought the update messed up my computer! Bennie\u201d<\/em><\/span><\/p>\n
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\nA big scary window came up on the Windows 10 screen. \u201cSECURITY ALERT FROM MICROSOFT\u201d \u2013 \u201cYour computer\u2019s registration key is Blocked.\u201d Your following personal information is at high risk: \u201cCredit\/Debit Card details \u2013 Online Banking Details \u2013 E-mail Passwords \u2013 Local hard disk data. \u201cContact Microsoft helpdesk immediately to prevent data theft. Call (Number removed for this newsletter) toll-free. \u201d Enter Windows registration key to unblock \u201cENTER KEY\u201d \u2013 \u2013 urntxxxsecure \u2014 is requesting your username and password<\/span><\/p>\n
\nHi Joann. This is nothing but a tech support scam ad. Please see this page <\/a>for more information. On that page, there are links to our other articles about tech support scams and these contain dozens of screenshots of tech support scams in action.<\/span><\/p>\n
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\nI volunteer with a breed-specific dog rescue organization. Among my duties is looking through long lists of dogs (every day) for dogs that match our mission. Some of the lists are pdf, some Excel, and some are I don\u2019t know what. I can \u201cfind\u201d the breeds with PDF and Excel but is there some way to sort through HTML documents looking for specific words? In the old days, I would have tried a bat file (do you remember those?). I\u2019d appreciate any help to ease this tedious task.<\/span>
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\nOur answer<\/strong><\/span>
\nHi Dennis. You can search Windows by file type or keywords by using the asterisk *.<\/span><\/p>\n![\"Cloudegiht](\"https:\/\/thundercloud.net\/infaove\/images\/2019\/bulldog.png\")
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\nDear TC and EB. I want a word processing program that I can download for free. I know that you had written about several of them in the past, but I can\u2019t find the article.<\/span><\/p>\n
\nHi Jaci. Open Office and Apache Open Office are the same. The URL is www.openoffice.org<\/a>.<\/span><\/p>\n
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\nCan you make a backup of both Windows 10 Installation & Windows 10 Registry on the same USB? If so, what size USB? Or if it\u2019s best to make separate backups, what size for each USB? Thank you for all your many informative hints. Kathy<\/span><\/p>\n
\nHi Kathy. Thank you. The answer to your question is no. When you make a Windows 10 installation USB you\u2019ll need at least an 8GB USB flash drive. You should use a brand new one, although you can use one with data on it as long as you understand creating the installation USB will wipe out everything on the flash drive. When it\u2019s done, it is a bootable Windows 10 installation drive, and you don\u2019t want anything else on that drive. The Windows 10 USB can be used indefinitely even if the version of Windows 10 on the USB is an older version. Windows will automatically update to the newest version if you use it to install Windows 10. The troubleshooting tools on it don\u2019t change much, if at all, from version to version.<\/span><\/p>\n
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\nHi Darcy and TC ‘Please tell me how to move an entire paragraph from one place to another in the same item Thank you, Tricia.<\/span><\/p>\n
\nHi Tricia. Do you know how to copy a paragraph using CTRL+C and paste using CTRL+V? That’s a basic skill I will assume you know. <\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/highlighted.png\")
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\nHi, Folks, I have a question. When you show things to do i.e. the Start menu options when I follow your instruction? I don’t get the same picture. I almost think it is an administrator issue, however. For instance. in your Sept 9 Issue you show how to change the start menu, I have no such setting as ” start Settings” only settings. Can I fix that? If so how? You folks are awesome by the way love your advice and letters. Thanks as always for your help <\/span><\/p>\n
\nHi Ted. Thanks! Windows 11 lets you can add or remove programs from the Start menu to make it just the way you want it. Everyone’s Start menu is different. You can “pin” or “unpin” almost any program or app to the Windows 11 Start menu. For more detail on that see this Microsoft page<\/a>. <\/span><\/p>\n
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