We had a rare problem with our website on Tuesday (7\/4\/23) and in order to keep it up and running until we could diagnose the underlying problems with the web server, we had to turn off all the forms on our site.\u00a0<\/span><\/p>\n To the public, our forms appeared to be working normally, but the underlying mechanisms that make our forms work were not – so if you filled out a contact form on Tuesday or Wednesday, we never saw it so that’s why you never got an answer. So, if you tried to contact us on Tuesday (7\/4\/23) or Wednesday (7\/5\/23) and didn’t hear back from us, now you know why.<\/span><\/p>\n Making things simpler<\/strong><\/span><\/p>\n When we got the site running normally again, Darcy & I discussed the confusing array of contact forms we had on our site and decided to simplify things by having one universal contact form you can use to ask questions about anything – your computer, a problem you’re having with email or a program, or ask about Emsisoft,\u00a0 or any of our services, or make a comment. Or use our new universal contact form to schedule a Cloudeight Direct Computer Care session.<\/span><\/p>\n Our new universal contact form is up and running<\/strong><\/span><\/p>\n If you wrote to us on Tuesday or Wednesday and you didn’t get an answer, we’re sorry. Please let us know how we can help you<\/a><\/span>.<\/span><\/p>\n We want you all to know that our new simplified universal contact form<\/a><\/span> is up and running.<\/span><\/p>\n We’re here to help and we’re always glad to hear from you!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" All About Our New Universal Contact Form We had a rare problem with our website on Tuesday (7\/4\/23) and in order to keep it up and running until we could diagnose the underlying problems with the web server, we had to turn off all the forms on our site.\u00a0 To the public, our forms appeared to\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":13597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4460,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/26342"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=26342"}],"version-history":[{"count":2,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/26342\/revisions"}],"predecessor-version":[{"id":26344,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/26342\/revisions\/26344"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/13597"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=26342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=26342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=26342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"Our](\"https:\/\/thundercloud.net\/infoave\/images\/2023\/contact.png\")
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