{"id":26547,"date":"2023-08-05T09:12:37","date_gmt":"2023-08-05T13:12:37","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=26547"},"modified":"2023-08-05T09:12:37","modified_gmt":"2023-08-05T13:12:37","slug":"saturday-bonus-questions-and-answers-080523","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-080523\/","title":{"rendered":"Saturday Bonus Questions and Answers – 080523"},"content":{"rendered":"

 <\/p>\n

 <\/p>\n

Saturday Bonus Questions and Answers – 080523<\/span><\/strong><\/p>\n

It’s the first Saturday in August already. The last month of meteorological summer – autumn is getting near. And it’s Saturday again and <\/span>time for another edition of our Saturday Bonus Questions & Answers.<\/span><\/p>\n

Today, as we do every Saturday, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n

These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n

\n

Please consider giving us a helping hand!<\/span><\/strong><\/p>\n

If our computer support & help or our tips and tricks have helped you or made your computer life easier or more productive, please help us with a small donation\u00a0 Your gifts allow us to continue to help you.\u00a0 Take a moment and help us if you can.<\/span><\/span><\/span><\/p>\n

\"Help<\/a>
\nDonate today and help us to keep helping you!<\/a><\/strong><\/span><\/span><\/span><\/span><\/p>\n

\n

Saturday Bonus Questions and Answers – 080523<\/strong><\/span><\/p>\n

\n

Dennis wants to know which is better – an HDD external hard drive or an SSD external hard drive
\n<\/strong>Since you are the ultimate experts I come to you with this question. I want to get an external hard drive for backup. What is better HHD or SSD? SSD is now within my price range. I do have a USB 3 port. Thank you.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Dennis. It depends on how you’re going to use the drive. An SDD is faster but also smaller (for the price). So, if you’re going to use the external to backup your computer then an HDD would work just fine. If you’re a gamer or do a lot of video editing then you’d want an SSD because they’re much faster. For most people, an external drive is used for backups, and in that case, storage space trumps speed. Of course, if money is not a factor, you’d always want to go with an external SSD because it’s faster.<\/span><\/p>\n

Here are some examples…<\/span><\/p>\n

1 TB external SSDs from $80<\/a><\/span><\/p>\n

1 TB external HDDs from $55<\/a><\/span><\/p>\n

So, the answer to your question is — it depends on how much you want to spend and how you’re going to use the drive.\u00a0 As time goes by the price difference between SSD and HDD is less and less.<\/span><\/p>\n

In your case, an HDD external hard drive would work just fine for backing up your computer but an SSD external drive would be faster and last longer.<\/span><\/p>\n

We hope this helps you, Dennis.<\/span><\/p>\n

\n

Sofia wants a program to help her find duplicate photos<\/strong><\/span>
\nHi there, I am hoping you can recommend a program that finds duplicates of photos. I don’t know how or why I end up with so many duplicates. thank you for your time.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Sofia. The only program we’ve ever recommended to find duplicates of photos is a program called Anti-Twin. It runs on Windows 10 and Windows 11 and it’s free.<\/span><\/p>\n

See this page to learn more about Anti-Twin.<\/a><\/span><\/p>\n

We hope this helps you, Sofia.<\/span><\/p>\n

\n
\n

Lee’s wife has serious problems with her computer<\/strong><\/span>
\nHi TC & Darcy. I have a problem with my wife’s computer booting up. Yesterday, after the latest updates, we couldn’t get it to do anything. I switched it off and waited and then switched it back on (it’s a laptop). It then started to configure but went on and off but again got nowhere. After hours and hours of wasted electricity, I decided to switch it off again. I switched it back on again today and got to the lock screen with the picture and date on but couldn’t get the login to enter the PIN. It then went to a blue screen with the animated circle for a half-an-hour before returning to the lock screen. Still nowhere to put in a PIN. Do you have any suggestions on what I can do as I can’t get any further? As I said, this only happened after the latest update Thanks in anticipation for your help. Appreciate all the help you have provided in the past. Lee<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Lee. Thanks. We’re sorry to hear you’re having major problems with your wife’s PC. Let’s see if we can get you fixed up.<\/span><\/p>\n

First, if you see the lock screen did you click on it? Usually clicking on it reveals a box where you can enter your PIN. If the laptop has a touchscreen swipe up on the screen to reveal the PIN login.<\/span><\/p>\n

If that does not work…<\/span><\/p>\n

Turn off your computer. Turn it on until you see the computer logo screen (Dell, HP, Lenovo, etc.) and as soon as you see that screen, turn your computer off. Turn it back on again and repeat that process 2 more times. The next time you do it you should see the Advanced Boot Menu. Once you get to the advanced boot menu, click “Troubleshoot”, then click ‘Reset”, and choose the option to reset your computer and keep your files.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

Resetting your PC and choosing the option to keep your files is the quickest and easiest way to fix it. A reset will wipe out Windows and all programs that you installed, save your files, reinstall a fresh copy of Windows, and then put your files back. The only thing you have to do after the reset is re-install any programs you need.<\/span><\/p>\n

Please let us know if you need more help<\/span><\/p>\n<\/div>\n

\n

Des asks about PrivAzer<\/strong><\/span>
\nHi guys, in the old days, we used CCleaner to unclutter the computer however once Windows 10 came on the scene we were told that there was a compatibility issue and to stop using it. I have since upgraded to Windows 11 and came across a piece of software called Privazer which does much the same thing. I use it all the time without any problems but would like your opinion as to its safety and effectiveness. Many thanks.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Des. PrivaZer is a good program… we recommend it along with a couple of others to replace CCleaner. Here is that article.<\/a> <\/span><\/p>\n

Also, keep in mind that Windows Storage Sense comes with Windows and does a decent job of keeping your computer clean as well. Read our article about Windows Storage Sense here.\u00a0<\/a><\/span><\/p>\n

We hope this helps you, Des.<\/span><\/p>\n

\n

Elaine wants to know how to email us when she gets a new computer<\/strong><\/span>
\nHi, my computer is quite old, I don\u2019t know how to find out how old it is. I will be getting a new one at some stage and will want Thunderbird email installed again. If this computer crashes how do I email you about the new one and do you just need my email address to come on to the new one and help me set it up and whatever else I need to be done? Thanks so much. Elaine.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Elaine. Since you have an Outlook.com account, you can email us from any internet-connected device including a brand-new computer. So, if you get a new computer with Windows 11 on it, it will come with Microsoft Edge (browser). You can open Edge and go to https:\/\/www.outlook.com\/<\/a> and log into your Outlook.com account and email us. It\u2019s that easy.<\/span><\/p>\n

You can also contact us on your new computer by opening the Edge browser that comes with Windows 11 and going to https:\/\/thundercloud.net\/contact.htm<\/a> and contacting us from there. Just be sure to include your email address so we can reply to you.<\/span><\/p>\n

This is a tip for everyone. One of the best things about having a Gmail or Outlook.com (or any webmail account) is that you don\u2019t need Outlook or any other email program to send and receive emails.<\/span><\/p>\n

While having an email client like Thunderbird, OE Classic, Outlook, etc. is more convenient for most people \u2013 if you have a webmail account and you get a new computer you can open a browser and send and receive email even if you haven\u2019t yet installed an email program.<\/span><\/p>\n

We hope this helps you, Elaine.<\/span><\/p>\n

\n

\"Senior<\/a><\/p>\n

Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/span><\/strong><\/a><\/span><\/p>\n

Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n

Get your SeniorPass today for just $99.\u00a0 It’s just like having insurance for your computer – only better!<\/span><\/strong><\/a><\/span><\/p>\n

To learn more about our SeniorPass, please see this page.<\/a><\/span><\/strong><\/span><\/p>\n

\n

Carol uses AbleWord and wants to know if it handles Excel files too<\/strong><\/span>
\nI am so glad, thanks to you, that I won\u2019t be forced to pay Microsoft in order to continue using MS Word. AbleWord is a great option. My question is: Will this also cover my Excel documents? Thanks so much for all your advice. It is much appreciated!<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Carol. Thanks for your kind comments. AbleWord only replaces MS WORD, it does not replace Microsoft Office. To open Excel docs you need to have MS Excel or equivalent.<\/span><\/p>\n

Open Office (www.openoffice.org<\/a>) and Libre Office (www.libreoffice.org<\/a>) are both complete office suites that replace Microsoft Office. Both Open Office and Libre Office offer alternate programs equivalent to MS Word, MS PowerPoint, MS Excel, and MS Access. There are other free office suites too, but these are the two we\u2019re most familiar with.<\/span><\/p>\n

\n

Joyce wants to know where to download Irfanview<\/strong><\/span>
\nConcerning Irfanview: I would like to download this program that you recommended in your newsletter. It has been such a long time since I downloaded a new program that I don\u2019t remember which download I should use to download just the correct program for my 64-bit computer. Can you please help me? I guess I am just getting too old and afraid to do these things anymore.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Joyce. Go to the following page:<\/span><\/p>\n

https:\/\/www.snapfiles.com\/downloads\/irfan\/dlirfan.html<\/a><\/span><\/p>\n

On that page, click on the \u201cDownload the 64-bit version\u201d link. Just FYI, if you have a 64-bit computer you can run any 32-bit program, so even if you downloaded the 32-bit version it would work<\/span><\/p>\n

Let us know if you need anything else.<\/span><\/p>\n

\n

Kenwants to know the best way to transfer files from an old computer to a new one<\/strong><\/span>
\nWhich way do you recommend transferring data from an old computer to a new computer? I\u2019m in the process of buying a new desktop and would like to know the best way to accomplish this task. Thank you.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Ken. The best and easiest way to transfer data from one computer to another, in my opinion, is this way.<\/span><\/p>\n

1. Use an external hard drive. If you don\u2019t have one, you can buy a 1 TB external hard drive for less than $60.<\/span><\/p>\n

2. Plug the external drive into a USB port on the old computer and copy the contents of C:\\Users\\Your User Name (If you don\u2019t know your username, open a command prompt. Type CMD in the taskbar search and press Enter when Command Prompt appears. At the prompt type WHOAM. Your computer name and user name will be displayed in this format: computer-name\/username.<\/span><\/p>\n

3. Once you\u2019ve copied the entire C:\\Users\\Your Username folder to the external drive you\u2019ll have all your files and folders copied to your external drive.<\/span><\/p>\n

4. Plug the external drive into your new computer, and open the folder you copied. Then, one at a time, open Pictures, Documents, Music, Videos, and Desktop. On the new computer open the corresponding folder and copy the contents of the folder on the external drive to the corresponding folder on the new computer. DO NOT MOVE THE ENTIRE FOLDER FROM THE EXTERNAL DRIVE TO THE NEW COMPUTER. Only copy the contents of the folders to the corresponding folders on the new computer.<\/span><\/p>\n

If you need more help or if something isn\u2019t clear to you, let me know.<\/span><\/p>\n

\n

Paul\u2019s SD card reader isn\u2019t working<\/strong><\/span>
\nI have an HP Pavillion PC and the SD Memory card reader has stopped working, I\u2019ve searched the net but can not find any answers. Your help and advice, please. Kind regards, Paul.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Paul. This is a hardware problem. It\u2019s most likely the card reader that is bad. You can tell by trying a different card with it and see if it works. If you can\u2019t get it to work, don\u2019t spend a lot of time or money on it. You can buy a portable SD Memory Card Reader for less than $15. It plugs into any available USB port so no installation is required. If your card reader is not working, don\u2019t spend time trying to fix it.<\/span><\/p>\n

Walmart and Amazon have SD and Micro SD card readers that plug into any USB port on your computer for around $12.00. You can also buy them at BestBuy and other stores that sell computer products and peripherals.<\/span><\/p>\n

I hope this helps you, Paul.<\/span><\/p>\n

\n

Linda wants to know where to find temporary Internet files on Windows 10<\/strong><\/span>
\nHello. It has been a few years since I have written with a question but now is the time.<\/span><\/p>\n

I was in the Paradise Campfire, the deadliest fire in California’s history. We survived, Praise the Lord, but we lost our computers. I didn\u2019t play on the computer for many months afterward but we finally bought new ones. I was pleased to discover that I still had all my friends\u2019 email addresses and mail saved in \u201cOld Mail\u201d on AOL. I am learning how to use the new computer but I do have a question for you. How do I view my \u201ctemporary internet files?\u201d<\/span><\/p>\n

I used to be able to go there to retrieve things that normally I would not be able to save. I think they were found in temporary files but I am not sure. I would click on an email link to listen to a song but there was no way to save it on my computer until I discovered I could get it from temporary internet files. Please tell me how to find that list now on the new Windows 10 computer.\u00a0Thank you, Linda<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Linda. We are all is well for you now. That must have been a harrowing experience. We\u2019re glad you\u2019re doing well. It is nice to hear from you again.<\/span><\/p>\n

The location of Temporary Internet Files varies by browser. First, before you will be able to see the folders below, you\u2019ll need to show hidden files and folders. To do that type FOLDER OPTIONS in the taskbar search. When you see \u201cFile Explorer Options\u201d appear in the search results, press \u201cEnter\u201d.<\/span><\/p>\n

In the Folder Options dialog that opens, click on the View tab at the top. Tick the circle next to \u201cView hidden files, folders, and drives\u201d and click \u201cApply\/OK\u201d.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

Once you do that, you\u2019ll be able to navigate to the hidden directories where temp Internet files are stored. Here are the locations for the most popular browsers.<\/span><\/p>\n

Chrome stores temporary Internet files at:<\/span><\/p>\n

\u201cC:\\Users\\<Your Username>e\\AppData\\Local\\Google\\Chrome\\User Data\\Default\\Cache\u201d<\/span><\/p>\n

Microsoft Edge stores temporary Internet files at<\/span><\/p>\n

\u201cC:\\Users\\<Your Username>\\AppData\\Local\\Microsoft\\Windows\\Caches\u201d<\/span><\/p>\n

Firefox stores temporary Internet files at<\/span><\/p>\n

\u201cC:\\Users\\<Your Username>\\AppData\\Local\\Mozilla\\Firefox\\Profiles\\<profile>\u201d (Firefox profile is numerical)<\/span><\/p>\n

I hope this helps you, Linda.<\/span>
\n\u2014\u2014\u2014\u2013<\/span>
\nLinda wrote back:\u00a0\u201cThank you so very much for your quick reply and for all the help you give me and so many others through your emails and website. Have a wonderful day! Linda.\u201d<\/em><\/span><\/p>\n

\n

\"Help<\/a><\/span><\/p>\n

Please make\u00a0a small donation and help us help you!<\/span><\/span><\/strong><\/span><\/a><\/p>\n

Would you be interested in helping us to keep on helping you by making an automatic monthly gift? Visit this page<\/a><\/span>. Please help us keep helping you… and help us to keep you safe on the Internet,<\/span><\/p>\n

\n

Paul D. wants to put a shortcut to Microsoft Edge on his desktop<\/strong><\/span>
\nI have a window 10 and 8.1. My question is how do I put a Microsoft Edge icon on my desktop and not the taskbar?<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Paul. To put a shortcut to MS Edge on your desktop open the following location:<\/span><\/p>\n

C:\\Program Files (x86)\\Microsoft\\Edge\\Application\\<\/span><\/p>\n

Find msedge.exe and right-click on it. Choose \u201cSend to > Desktop (Create shortcut)\u201d from the right-click menu.<\/span><\/p>\n

You can remove the MS Edge taskbar icon by right-clicking it and choosing \u201cUnpin from taskbar\u201d from the right-click menu.<\/span>
\n\u2014\u2014-<\/span>
\nPaul D. wrote back:\u00a0\u201cThanks for the great help. Stay safe and take care. Paul.\u201d<\/em><\/span><\/p>\n

\n

Susan has trouble with Firefox<\/strong><\/span>
\nHi TC & Darcy\u2026 My current problem has to do with my Firefox. When I get an email with a link I want to click on, instead of opening a new tab in my current Firefox, it opens a new browser and closes the current one. It never used to do that. What can I do to stop that and go back to the way it was? I sure don\u2019t want to close my current browser and open a new one. I usually have several tabs open on my current browser and don\u2019t want to close them. Thank you for your help. You always have a solution. Cheers, Susan.<\/span><\/p>\n

Our answer<\/span><\/strong>
\nHi Susan. I\u2019m not aware of any changes in Firefox that would cause this. It may have been an extension you installed, one you installed that was bundled with a freeware program, or one you installed that auto-updated and changed your settings. If you reset Firefox it will return Firefox to its default settings. If you want to try resetting Firefox, read our instructions on resetting Firefox here.<\/a><\/span><\/p>\n

Good luck, Susan.<\/span><\/p>\n

\n
\n

Shari can\u2019t log into her Outlook account<\/strong><\/span>
\nHello again. Trying to get onto my email\/internet (outlook \u2013 live.com \u2013 and incurred the following message. What to do now?<\/span><\/p>\n

\u201cCorrupted Content Error<\/em><\/span>
\nThe site at https:\/\/outlook.live.com\/mail\/?bO=1&sessionId=5236e974-9c49-496d-870c-0547d0dcdb0e has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected. Please contact the website owners to inform them of this problem\u2026\u201d<\/em><\/span><\/p>\n

(The email I\u2019m using for this email is some red herring whose name I don\u2019t know, but it\u2019s a backup). Thanks, Shari<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Shari. It looks like you bookmarked or created a shortcut to the Outlook site AFTER you logged in. When you do that the login expires. So always create a shortcut or bookmark the login page, before you log in.<\/span><\/p>\n

The correct page to sign in to your Microsoft account (live.com, live.ca, hotmail.com, msn.com, outlook.com) is this:<\/span><\/p>\n

https:\/\/outlook.live.com\/owa\/<\/a><\/strong><\/span><\/p>\n

Create a shortcut to the Outlook sign-in page and then sign in. Don\u2019t create shortcuts to webmail using the URL displayed after you log in. That link expires and you\u2019ll end up getting error messages.<\/span><\/p>\n<\/div>\n

\n

\"Help<\/a><\/span>
\nDonate today and help us keep on helping you!<\/a><\/strong><\/span><\/span><\/p>\n

Please help us to keep<\/span> on helping you!<\/strong><\/span><\/p>\n

When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n

Please Help us keep up the good fight with a small gift.<\/strong><\/a><\/span><\/p>\n

Interested in making an automatic monthly gift?<\/span>\u00a0<\/span>Visit this page<\/span><\/span><\/a><\/span>. <\/span><\/strong><\/p>\n

Please help us keep helping you… and help you stay safe on the Web.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Saturday Bonus Questions and Answers – 080523 It’s the first Saturday in August already. The last month of meteorological summer – autumn is getting near. And it’s Saturday again and time for another edition of our Saturday Bonus Questions & Answers. Today, as we do every Saturday, we\u2019re featuring some of the questions and answers from\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":25613,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3764,2574,1461,2659,1683,4383,1668,2660,1,2641,3979,1764,3948,3602,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/26547"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=26547"}],"version-history":[{"count":2,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/26547\/revisions"}],"predecessor-version":[{"id":26549,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/26547\/revisions\/26549"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/25613"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=26547"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=26547"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=26547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}