It’s college football Saturday here in the States… boola boola! And, of course,\u00a0 it’s time for another round of Saturday Bonus Questions and Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Saturday Bonus Questions and Answers – 090923<\/strong><\/span><\/p>\n Sam wants to save our articles with images in MS Word but the images don’t show up<\/strong><\/span> Our answer<\/strong><\/span> The images in our newsletter are stored on a web server. For you to use them in a local file (like a Word.doc), save the images to your hard drive and then insert them into the document. You can save any image from our newsletters by right-clicking the image and choosing “Save image as” or “Save picture as” (depending on the browser you use) then save the images to a folder on your computer. We suggest you create a folder to store them in so you’ll always remember where they are. <\/span><\/p>\n Also, almost all of our articles are archived on our website<\/a>… and the site has a great search engine so it’s easy to find what you’re looking for. <\/span><\/p>\n We hope this helps you, Sam.<\/span><\/p>\n Michelle wants to know if we have archives for those using older versions of Windows<\/strong><\/span> Our answer<\/strong><\/span> Our site search engine works great. If you type Windows 7 in the search box you’ll find all tips mentioning Windows 7. Or you can make more specific searches by typing in things like “Windows 7 start menu” (without the quotes).<\/span><\/p>\n We hope this helps you, Michelle.<\/span><\/p>\n Patsy doesn’t like MS Edge and has other issues with browsers<\/strong><\/span> I need your help changing my default program and getting rid of Edge. I Have Google Chrome as well but do not want it as my default browser.\u00a0 I did not want to download anything else until I had these problems taken care of.\u00a0<\/span><\/p>\n I hope I have explained my problems so you can understand them as I do not know and cannot remember Computer terms.<\/span><\/p>\n Our answer<\/strong><\/span> You don’t have to use Edge. You can download and install any other browser you want and use it as your default browser. Once a browser is set as default it will open when you click on links in email and on the web and Windows 10 makes it very easy to set a default browser. And you must choose a default browser, otherwise, Windows will keep MS Edge as your default browser. <\/span><\/p>\n I’m not sure why you don’t want Google Chrome as your default browser. You must choose another browser, otherwise, Microsoft Edge will continue to be your default browser. So, if you don’t like MS Edge, you will need to choose a different browser to be your default. You can only choose a default browser if it is installed on your computer.<\/span><\/p>\n If you don’t want Microsoft Edge or Google Chrome as your default browser, I suggest you download and install Firefox and set it as your default browser. You can download Firefox (free) from here.<\/a><\/span><\/p>\n Once you have installed Firefox, here is how to set a default browser in Windows 10. <\/span><\/p>\n Right-click your Start button.<\/span> Once you click on an alternate browser, Windows will try to convince you to stick with Edge, but you can ignore it. <\/span><\/p>\n If you don’t like MS Edge, Chrome, or Firefox, you can choose any other browser you like – here are 7 other browsers you can try. <\/a><\/span><\/p>\n Once you’ve installed another browser you can import passwords, settings, history, etc. from Microsoft Edge. The method for doing this varies by browser, if you let us know what browser you chose, we can help you with that if you find you need help.<\/span><\/p>\n We hope this helps you, Patsy.<\/span><\/p>\n Please consider making a small donation and help us to keep on helping you!<\/strong><\/a><\/span><\/span><\/p>\n John lost his shortcut to Windows Disk Cleanup<\/strong><\/span> Our answer<\/strong><\/span> Right-click on your desktop<\/span><\/p>\n Click “New” then “Shortcut”<\/span><\/p>\n In “Type the location of the item” type CLEANMGR.EXE<\/span><\/p>\n Then click “Next”.<\/span><\/p>\n Under “Type the name for this shortcut’ type Disk Cleanup (or whatever you want to call it)<\/span><\/p>\n Click “Finish”. <\/span><\/p>\n Now, look at your desktop and find the shortcut you just created. Right-click on it and choose “Pin to taskbar”. <\/span><\/p>\n We hope this helps you, John.<\/span><\/p>\n Robert is changing from HDD to SSD and has some questions<\/strong><\/span> Our answer<\/strong><\/span> DISM\/SFC are Windows scans, not hard drive scans. They are scans that can repair corrupted or missing Windows files.<\/span><\/p>\n There is nothing you can\u2019t do with an SSD drive that you can do with an HDD except defragmenting. Windows 10 automatically defrags HDD but uses TRIM on SSD.<\/span><\/p>\n You can run SFC, DISM, CHKDSK \/Scan, CHKDSK \/F, etc. on both SSDs and HDDs. But if you\u2019re using SSDs, never download a 3rd-party disk defragmenter. Otherwise, no worries!<\/span><\/p>\n Tricia wants to know if searching from our Start page helps us<\/strong><\/span> And, Tricia, thank you so much for using our Start page<\/a> and for using it to search from too!\u00a0<\/span><\/p>\n Shirley might be a victim of a phishing scam<\/strong><\/span> Many thanks for years of great info and help. Blessing to you, Shirley.<\/span><\/p>\n Our answer<\/strong><\/span> It sounds like you have been the victim of phishing emails and you\u2019ve given criminals your personal information. No software program can prevent you from falling for a phishing scam. Lifelock has been sued a least a half-dozen times for false advertising.<\/span><\/p>\n The only advice I can give you is don\u2019t click links in emails if you\u2019re not sure who sent them \u2013 and NEVER click any links in emails that ask you to change your password or change your personal information.<\/span><\/p>\n See this page<\/a> to learn how to avoid falling for phishing scams.<\/span><\/p>\n Remember you have to be careful with links in email because no software programs, antivirus, or antimalware \u2014 no software at all \u2014 can protect you from clicking a link and giving your information to criminals. So, don\u2019t spend your money on LifeLock \u2013 it\u2019s expensive and their advertising isn\u2019t all true.<\/span><\/p>\n Just be very careful with email and don\u2019t click links if you\u2019re not sure who sent the email. And remember, criminals can make any email look like it came from Home Depot, your bank, a credit card company, etc.<\/span><\/p>\n We hope this helps you, Shirley. If you need anything else, please let us know.<\/span><\/p>\n Sandy asks about \u201cSafely Remove Hardware\u201d<\/strong><\/span> Our answer<\/strong><\/span> Here is our article<\/a> on why you no longer need to use \u201cSafely remove hardware\u201d if you\u2019re using Windows 10.<\/span><\/p>\n One more thing\u2026 when we recommend a program, we are recommending only the program we specifically mention, for instance, \u201cLockHunter\u201d. Whatever else might appear on the LockHunter site may or may not be safe. Typically, freeware developers may have dozens of programs listed on their sites \u2013 but always we only recommend the ones we specifically mention. So, the \u201cgood by association\u201d theory is not something you should ever assume.<\/span><\/p>\n Betty wants to know who to contact about her online privacy<\/strong><\/span> Even though I had updated my passwords not that long ago using LastPass, I thought it would be best to update the passwords or change the email addresses. Because I had 5 pages of personal\/business accounts this took a lot of time, so I decided it might be a good idea to delete online accounts that I no longer needed. However, I found that you can\u2019t always change an email login ID within the website, and it takes tenacity to get some online accounts deleted. I even had a couple of well-known companies say they couldn\u2019t delete my account. (I\u2019ve come up with a couple of workarounds that should take care of these nagging issues.)<\/span><\/p>\n Frankly, I\u2019m not happy with the effort it has taken to make changes and deletions or the fact that some companies seem to think they own a customer\u2019s personal data (unless you live in CA, the UK, or the EU).<\/span><\/p>\n Anyway, my question is\u2026 Do you have any suggestions about what organizations, etc. one might contact to address data privacy? Or do you know if there are any current efforts being made to improve U.S. data privacy laws? Ordinarily, I\u2019d contact a state legislator or congressman, but I\u2019m now living in Florida.<\/span><\/p>\n Sorry for the long message.<\/span><\/p>\n Our answer<\/strong><\/span> There are some sites that promise to help you with your privacy concerns, but I\u2019m not sure I\u2019d trust them. And even if they are trustworthy, you\u2019d be bringing another party into the privacy fray.<\/span><\/p>\n If you just want someone who champions privacy rights as well as personal rights, the Electronic Freedom Foundation is a foundation you may want to look into. You can visit them here<\/a>.<\/span><\/p>\n I\u2019m sorry I don\u2019t have a really good answer to your question. Our (United States) government and its representatives should have taken action long as far as privacy rights go. Personally, I don\u2019t even assume I have any privacy at all on the web and conduct myself accordingly.<\/span><\/p>\n Cathy wants to know if it\u2019s safe to order online with her tablet <\/strong><\/span> Our answer<\/strong><\/span> Don’t have a Cloudeight SeniorPass? It’s a great deal. Learn more here.<\/strong><\/a><\/span><\/p>\n Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.<\/span><\/p>\n Get your SeniorPass today for just $99.\u00a0 It’s just like having insurance for your computer – only better!<\/strong><\/a><\/span><\/p>\n
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\nI have been receiving your weekly InfoAve newsletter since day one. Many articles I wish to save in a file, so I copy and paste the article into Word. Most times there are wonderful illustrations of what to do, but they don’t show up. All I can copy is a blank square and a little icon on the top left-hand corner. Is there any way that I can copy and save these articles and include the illustrations? Thank you to two of my favorite people.<\/span><\/p>\n
\nHi Sam. Thanks for your very nice comments.<\/span><\/p>\n
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\nDoes your site have archives for information and answers for people who are still using Windows 7? I have been getting your newsletters for many years although I lost all your info when I changed laptops and computers. I cannot seem to find archives on the site. Can you help me, please? Thank you so much, Michelle<\/span><\/p>\n
\nHi Michelle. We do not have an archive section. But of all, our tips and tricks for all Windows versions (since 2011) including Windows 7 are available on our website at https:\/\/thundercloud.net\/infoave\/new\/<\/a>. <\/span><\/p>\n
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\nI want to get rid of Microsoft Edge. I’ve had it as my browser for two years and have had nothing but problems. Recently I went back to a restore point to get rid of a hijacker. After doing that it would not save my passwords even though I had saved them in Edge. I had to reset the password every time I went into an account. Then it would not accept a reset password. It started to make me answer security questions. It took my responses a few times but then started not accepting them and I couldn’t get into my accounts. I’ve been through so much trying to get this straightened out that I can’t say which accounts did what but some brought up incorrect phone numbers to call, and I can’t even remember everything that has happened. I do know that frequently after Microsoft Edge updates it changes my passwords and will not accept my present password. I don’t know if it goes back to an old password or what it does but this has happened frequently ever since I started using Microsoft Edge.<\/span><\/p>\n
\nHi Patsy. First, you can’t get rid of Edge. It’s part of Windows, so it cannot be uninstalled. Windows 10 allows you to repair or reset Microsoft Edge (see this page<\/a>) but that will not remove it. <\/span><\/p>\n
\nClick on Settings.<\/span>
\nIn Settings click on Apps.<\/span>
\nClick on Default apps<\/span>
\nClick on Microsoft Edge under “Web browser” to open a list of alternate browsers installed on your PC.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2023\/webrowse2.jpg\")
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\nI downloaded the Windows 11 update KB5020044 on 12-2-22. As a result, I can no longer access Disk Cleanup from the search bar. It just asks to download a disk cleanup app. I’m not sure if I should do this. What do you suggest? My old brain doesn’t work quite like it used to. Thanks for any help, John.<\/span><\/p>\n
\nHi John. You can create a shortcut to Windows Disk Cleanup in Windows 10 or Windows 11 this way.<\/span><\/p>\n
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\nI\u2019m changing from hard drives to SSD drives. Could you comment in your newsletter on what not to run or do with an SSD drive such as maintaining an SSD drive running DISM\/SFC?<\/span><\/p>\n
\nHi Robert. For those not familiar with the terminology \u2013 SSDs are Solid State Drives; HDDs are standard hard drives. OK on to your questions.<\/span><\/p>\n
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\nI have your Start page as my browser\u2019s home page. Do you get some remuneration each time I go to your Start page and use the search on that page to find something? If so, let me know, and I will use it a lot more. Tricia.<\/span>
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\n<\/em>Our answer <\/strong><\/span>
\nHi Tricia. We get a small amount from Google each time someone searches our Start page at https:\/\/thundercloud.net\/start\/<\/a>.<\/span><\/p>\n
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\nI have bought Emsisoft from you, but I need to know if I need something like LifeLock. I have renewed Emsisoft. But someone from my local Home Depot put my Social Security number on the Dark Web. I had protection provided by Home Depot for two years, but last year I got all my credit cards hacked and even my PayPal account. Should I buy LifeLock?<\/span><\/p>\n
\nHi Shirley. Thank you for your nice comments.<\/span><\/p>\n
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\nWhile downloading Lock Hunter, something you recommended, they advertised for USB Safely Removed. I was wondering if this is okay to download. I know that you are supposed to be able to remove USBs, external drives, etc. with Windows 10, but quite frankly, I don\u2019t trust it. I know of a few people who had an issue when they didn\u2019t stop and remove their USB drive. The external drives have no way to stop or eject them.<\/span><\/p>\n
\nHi Sandy. Since you are using Windows 10, you don\u2019t need to use \u201cSafely remove hardware\u201d at all. You can safely unplug external devices, such as hard drives, thumb drives, etc. without doing anything \u2013 just unplug them. So, the answer is, no \u2013 don\u2019t download that program.<\/span><\/p>\n
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\nFrom your post on the recent COMB data breach, I, unfortunately, found that my primary email account was included. I\u2019m guessing this had to do with my info being affected by a 2017 Equifax security breach.<\/span><\/p>\n
\nHi Betty. I wish there were someone you could contact about privacy, but right now the USA has no centralized privacy policy or agency like Europe and Australia do. You would need to contact each company you deal with and address your privacy concerns with them.<\/span><\/p>\n
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\nI was wondering how safe it is to order online with my tablet. I always use my desktop computer when I order online, but I never order online with my tablet.<\/span><\/p>\n
\nHi Cathy. As long as you\u2019re careful and you order from your home wireless connection and not from public wireless (like a restaurant, airport, etc.) you should be just fine.<\/span><\/p>\n
\n![\"Senior](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/telephone.png\")
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