Summer is over. Autumn began here at 2:50 AM this morning. And for our friends south of the equator, it’s now springtime! Time flies like the wind, but fruit flies like bananas. Oh yes, and today is Saturday and it’s time for another round of Saturday Bonus Questions and Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Saturday Bonus Questions and Answers – 092323<\/strong><\/span><\/p>\n John can’t see all his Gmail contacts How do I display all the contacts I know I have?<\/span><\/p>\n Thanks for any help you can provide. John<\/span><\/p>\n Our answer<\/span> Open Gmail, Open Contacts…<\/span><\/p>\n You’ll find that your contacts are in two places, Contacts, and Other contacts.<\/span><\/p>\n If you still don’t see the contacts you’re looking for then they were never imported or saved correctly.<\/span><\/p>\n To edit your contacts do this:<\/span><\/p>\n 1. Click on the contact you want to edit.<\/span> We hope this helps you, John.<\/span><\/p>\n Tricia wants to get rid of a folder that constantly appears on her desktop<\/strong><\/span> Our answer<\/strong><\/span> It is a configuration file. You can delete it but it will often reappear. If you don’t want to see it anymore…<\/span><\/p>\n \u2022\u00a0 Type FILE EXPLORER OPTIONS in the taskbar search.<\/span> We hope this helps you, Tricia.<\/span><\/p>\n Terry is having problems with Edge<\/strong><\/span> Also, while I have you, following a planned power outage this morning, I restarted my PC and discovered a new Edge browser. It takes up screen space with a left-hand column (which I can turn off) and from what I have seen so far ADVERTISING either above or to the right of the site I\u2019m visiting. Granted, I haven\u2019t spent a lot of time with it, but I don\u2019t like what I see. What can you tell me about this new look?<\/span><\/p>\n Our answer<\/strong><\/span> You can reset MS Edge if it\u2019s not working the way you want it. Resetting Edge will return its settings to their defaults. It will not disturb your Favorites or Bookmarks.<\/span><\/p>\n Here\u2019s how to reset Edge<\/strong><\/a>.<\/span><\/p>\n We hope that works for you.<\/span> Please consider making a small donation and help us to keep on helping you!<\/strong><\/a><\/span><\/p>\n Sheryl wants to know how to stop a popup on her computer<\/strong><\/span> Our answer<\/strong><\/span> The best way to get rid of it is to reset your browser. We have written tutorials on to do this for the 3 most popular browsers:<\/span><\/p>\n Click here to learn how to reset Chrome<\/a>.<\/span><\/p>\n Click here to learn how to reset Microsoft Edge<\/a><\/span><\/p>\n Click here to learn to reset Firefox.<\/a><\/span><\/p>\n Once you reset your browser, it would be a good idea to restart your computer. <\/span> Beverly wants to stop repetitive spam emails<\/strong><\/span> Our answer<\/strong><\/span> There is no secret. We control spam \u2013 we cannot stop it. We received thousands of emails every week and we see very little if any spam. It\u2019s no secret because we share it with everyone.<\/span><\/p>\n If you want to learn how to control spam the way we control spam, take a look at the following page:<\/span><\/p>\n https:\/\/www.thundercloud.net\/infoave\/new\/control-spam-the-way-we-control-spam\/<\/a>.<\/span><\/p>\n This is how we manage spam and it just plain works.<\/span><\/p>\n One more thing\u2026The miscreants that send spam don\u2019t use real email addresses to send them from, they use forged or stolen email addresses with forged headers to make identifying or blocking the real sender nearly impossible. It takes a lot of digging through email headers to identify the real source of the spam. Google\u2019s spam algorithms work so well at picking up and identifying spam, we rarely get any spam in our inbox, but our spam folder fills up quickly. Every week or so we look in the spam folder to make sure no good email was mistakenly sent to the spam folder \u2013 and very rarely do we ever find a legitimate email in the spam folder \u2013 or a spam email in our inbox. Nothing\u2019s perfect, but Google spam algorithms are as close to perfect as they can be.<\/span><\/p>\n We hope this helps you, Beverly.<\/span><\/p>\n Darlene has a browser opening to a search page on startup<\/strong><\/span> As soon as that page closes, a window opens with a little message telling me that if I want to continue using Handy Address Book, I will need to purchase a license. As soon as I click okay, another mini window opens asking me if I want to buy the Handy Address Book. I click no, then I have to go up to the corner to close the page of Handy Address<\/span><\/p>\n Our answer<\/strong><\/span> Next, you\u2019ll need to reset both Edge and Chrome. I am guessing \u201cAddress Book\u201d is not something installed on Windows, it\u2019s something added to your browser.<\/span><\/p>\n How to reset Edge<\/a>.<\/span><\/p>\n How to reset Chrome.<\/a><\/span><\/p>\n I hope this helps you, Darlene.<\/span><\/p>\n Sharon says she has to type her password in every time she visits a site that requires a username\/password<\/strong><\/span> Our answer<\/strong><\/span> If you continue to run the cleaner, you\u2019ll continue to have to type your password every time to log in.<\/span> Ted\u2019s laptop screen went black<\/strong><\/span> Our answer<\/strong><\/span> If you cannot boot to the Advanced Boot Options menu, you can try to boot with a Windows 10 installation disc or Windows 10 USB installation drive. If you don\u2019t have one of these, you can create installation media<\/a> at any time. If you need help with this, let us know.<\/span><\/p>\n<\/div>\n<\/div>\n Jim has a strange search tab on his Chrome browser<\/strong><\/span> Our answer<\/strong><\/span> chrome:\/\/flags\/#enable-tab-search<\/span><\/p>\n You can disable it from that location. It should be the first option on the list.<\/span><\/p>\n We hope this helps you, Jim.<\/span> We gladly help everyone who writes every day by answering their questions and helping to solve their computer problems. Please help us continue to do that!<\/span> <\/strong><\/span><\/p>\n If you don’t need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helps us to keep you safe on the Internet. We offer free help to thousands of people every year… and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.<\/span><\/p>\n So if you don’t need any of our products or services right now, please help us by making a donation right now<\/a>.<\/strong><\/span><\/p>\n
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\n<\/strong>I need to update an email address in Gmail contacts. When I go to the Contacts app, it shows only 14 names. I have a lot more than that.<\/span><\/p>\n
\nHi John. There are two places where contacts are stored.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infove\/images\/2023\/gmailcontacts.png\")
<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infove\/images\/2023\/gmailcontacts1aa.png\")
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\n2. In the popup window that appears, click the blue “Edit” button on the right.<\/span>
\n3. Edit the contact information.<\/span>
\n4. Then click the blue \u201cSave\u201d button which appears when you edit or add info for the contact.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infove\/images\/2023\/gmailcontacts3.png\")
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\nI have a folder that appears on my desktop every time I turn on my computer. No matter how many times I delete it and also delete it from everywhere else it keeps coming back. Do you have any suggestions?<\/span><\/p>\n
\nHi Tricia. Is the folder called “Desktop.ini”? If so that is quite normal for it to repeatedly appear on your desktop.<\/span><\/p>\n
\n\u2022\u00a0 Press Enter when you see File Explorer Options appear.<\/span>
\n\u2022\u00a0 Click on “View” at the top of the File Explorer Options dialog.<\/span>
\n\u2022\u00a0 Tick the box next to “Hide protected operating system files”.<\/span>
\n\u2022\u00a0 Close the File Explorer Options dialog.<\/span><\/p>\n
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\nMy Edge browser has been freezing on me for about two weeks now. It doesn\u2019t matter if I use it for the internet or File Explorer or even other programs not developed by Microsoft. It\u2019s a pain. In order to return to what I was doing, I must click the mouse a couple of times. I\u2019ve tried restarting and rebooting my PC to no avail. Ideas?<\/span><\/p>\n
\nHi Terry. I am not aware of any \u2018new\u2019 look in MS Edge. I have the latest version. I would be curious to know what extensions you have added to Edge. If none, then it has to be the Website you\u2019re visiting because it would be disastrous for Microsoft to start using Edge as a billboard. They\u2019re just now gaining on Chrome.<\/span><\/p>\n
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\nTerry wrote back: \u201cHi TC. Thanks, bunches. Your \u2018reset link\u2019 did the trick. All the extra artwork has disappeared, and I have a handle on the so-called vertical shortcuts. The advertising is also gone. Not sure where that came from but I\u2019m glad it\u2019s gone. Once again, TC and Cloudeight are to the rescue. You two are amazing! Please enjoy what\u2019s left of your weekend and stay healthy. Go for a walk! Cheers, Terry.\u201d<\/em><\/span><\/p>\n
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\nHow do I stop hphemailaccesshere from popping up on my computer? When I run Emsisoft it doesn\u2019t find malware on my computer. I thought that\u2019s what this was. Can you help? Thanks so much. Warmly, Sheryl.<\/strong><\/span><\/p>\n
\nHi Sheryl. It\u2019s a browser extension (search hijacker) that you installed \u2013 most likely by mistake or without knowing it. It probably came bundled in a freeware program you installed.<\/span><\/p>\n
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\nSheryl wrote back: \u201cHello. Thank you so much for the tutorials\u2026 it got rid of my browser hijacker. I sure appreciate the help. Warmly, Sheryl.”
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\nHi EB & TC, I still enjoy your newsletters with so much info to peruse over or to find answers to any issues. wish to show you a Spam I got 2 days ago. How bold they are and to try and take advantage of people. So disappointing but at least with you folks we learned to recognize. I need to know how to stop repetitive spam e-mails which are so aggravating. Every day I have to add them to the spam folder I use in Windows 10. I add to Block Sender, add to Spam Folder, and every day same ones.<\/span><\/p>\n
\nHi Beverly. If we had the secret to stopping repetitive or all spam emails, we would be millionaires! We\u2019ve tried every anti-spam program known to mankind and the trouble with all of them is they let some spam through \u2013 but put good email in the spam folder.<\/span><\/p>\n
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\nEvery time I open Windows. it opens with Edge on a Bing search page, even though I have set Chrome as my default browser in Windows Settings. Is there any way to stop this?<\/span><\/p>\n
\nFirst, neither Chrome nor Edge should be in your Startups. Open Task Manager, click on the Startup Tab, right-click on Edge, and disable it. Disable Bing if it\u2019s there. Disable Chrome if it\u2019s in Startups and disable \u201cAddress book\u201d too, if it\u2019s listed in Startups.<\/span><\/p>\n
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\nI used to be able to log into sites without entering my password each time, but all of a sudden, I have to enter a password every time. Why?<\/span><\/p>\n
\nHi Sharon. If you run a PC cleaner like CCleaner, it will clear your browser history and cache each time you run it \u2014 and you will have to log in every time and enter your password. If you don\u2019t want to log in each time, don\u2019t run the cleaner.<\/span><\/p>\n
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\nSharon wrote back: \u201cYes\u2026 I just downloaded the pro version of CCleaner. Thanks for reminding me about CCleaner. Sharon\u201d<\/em><\/span><\/p>\n
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\nMy laptop just went black yesterday; it will not boot on or to any menu. From what I have described black screen has no activity other than a slight sound when turning on or off but no screen action at all. Is there anything I can try or is it history? Yes, I have it backed up, etc.<\/span><\/p>\n
\nHi Ted. Try this. Make sure the laptop is turned off. Unplug the laptop from the power source (if it\u2019s plugged in). After it\u2019s unplugged, if it has a removable battery, remove the battery. Leave the computer off for 5 minutes. Plug the computer back into a power source, replace the battery, hold down the SHIFT key, and while continuing to hold down the SHIFT key turn the laptop on. Keep holding down the SHIFT key and hopefully, you\u2019ll see Advanced Boot Options appear. If you get that far, click on Troubleshooting in the Advanced Boot Options menu and run Startup Repair.<\/span><\/p>\n
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\nI have a search tab button that just appeared after I updated Chrome. It is a black circle with an inverted triangle. I find it annoying. I have tried to find out how to delete it without any luck. This is on my laptop \u2013 my desktop does not have this. I have tried to attach a screenshot with no luck<\/span><\/p>\n
\nHi Jim. I think you enabled Chrome\u2019s \u201cTab search\u201d by accident. To check, copy and paste the following into Chrome\u2019s address bar and press Enter.<\/span><\/p>\n
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\nJim wrote back: \u201cHi TC and Darcy. Thanks so much for this information. It worked. I don\u2019t know how I turned it on, but it is gone. Jim<\/em><\/span><\/p>\n
\n![\"Help](\"https:\/\/thundercloud.net\/infoave\/images\/2017\/goodfight2017.png\")
<\/a><\/span><\/p>\nMake a small donation and help us help you!<\/span><\/span><\/a><\/h2>\n