The year is flying by… it’s November already soon the turkeys will be roasting and Santa Claus will be in every town.<\/span>. And besides all that, it’s time for another edition of Saturday Bonus Questions and Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Saturday Bonus Questions and Answers – 102823<\/strong><\/span><\/p>\n Jean has crazy colors on her screen<\/strong><\/span> Our answer<\/strong><\/span> 1. Press and hold down the Windows Key and tap the U key to open Settings > Ease of Access.<\/span> 4. Next click on \u201cHigh contrast\u201d in the menu on the left and make sure the switch is turned off.<\/span><\/p>\n That should fix your crazy colors.\u00a0<\/span><\/p>\n Joann says every time she starts her computer Firefox asks to be her default browser<\/strong><\/span> Thank you so much for all of your help. I have so very much appreciated all of your directions, instructions, tips, offers, and help for so many years now! I have learned most of what I know about my computer(s) over those years from your InfoAve e-mails, notices, etc. It has been a treasure and a pleasure to learn from you. Thanks again, Joann.<\/span><\/p>\n Our answer<\/strong><\/span> There is nothing unusual or malicious going on here. When Firefox asks if you want it to be your default browser and you click No (Not now), the next time you open Firefox it will ask you again. When you click YES (Use Firefox as my default browser) , then Settings > Apps > Default Apps will open where you\u2019ll see a list of apps for which you can set your defaults (we explain that here).<\/span><\/p>\n Next time Firefox asks if you want to make it your default browser, don\u2019t click yes or (Use Firefox as my default browser) or No (Not now)\u2026 remove the checkmark from the box next to \u201cAlways perform this check when starting Firefox\u201d. Firefox won\u2019t ask to be your default browser anymore. See the screenshot below.<\/span><\/p>\n We hope this helps you, Joann.<\/span><\/p>\n John does not want taskbar search on his Windows 10 taskbar Our answer Right-click on a blank space on your taskbar\u2026<\/span><\/p>\n Find \u201cSearch\u201d and then click on \u201cHidden\u201d and the magnifying glass (taskbar search) will be hidden. If you ever want it back again, repeat the process above and click \u201cShow search icon\u201d or \u201cShow search box\u201d.<\/span><\/p>\n Maria wants to transfer her files to a free office suite Our answer<\/strong><\/span> Once you have removed MS Office 365 and installed the free office suite you chose, your Word Documents and Excel files should open automatically with your new Office program. If not, right-click on a Word Document, select \u201cOpen with\u201d then choose the office program you just installed and make sure you check the box next to \u201cAlways use this program to open this type of file\u201d. Then do the same with any Excel file. From then on, your Word docs and Excel files should open with whatever free office program you installed.<\/span><\/p>\n I hope this helps you, Maria.<\/span><\/p>\n Susan wants to know if she needs to use the software that came with her external hard drive<\/strong><\/span> Our answer<\/strong><\/span> Please consider making a small donation and help us keep helping you!<\/strong><\/a><\/span><\/p>\n Erik wants to know if he can modify his PC to run Windows 11<\/strong><\/span> Our answer<\/strong><\/span> Remember too, if your computer can\u2019t run Windows 11 it may not be your computer or your processor. It may be because Secure Boot is turned off in the BIOS\/UEFI.<\/span><\/p>\n See this Microsoft page<\/a> to learn how to turn on Secure Boot.<\/span><\/p>\n Also, your computer must have a TPM (Trusted Platform Module) 2.0 chip or you won\u2019t be able to install Windows 11\u2026 even though the rest of your computer\u2019s hardware meets the Windows 11 minimum requirements.<\/span><\/p>\n To check to see if your PC has a TPM 2.0 chip, do this:<\/span><\/p>\n 1. Press Windows Key + R<\/span> If you want to know more about TPM chips see this page<\/a>.<\/span><\/p>\n Just an FYI: I have two laptops: One is a 9-year-old Dell that I love and use all the time. The other is a 5-year-old ASUS that I don\u2019t use much. I cannot run Windows 11 on the Dell because the processor is too old, Secure Boot is not an option, and it has no TPM chip at all. The Asus has Secure Boot turned on, and a TPM 2.0 chip, but the 5-year-old, Intel i5 processor doesn\u2019t make the cut. Of course, doing what I do, I will have to have a computer that can run Windows 11. But I will continue to use Windows 10 as well. And remember \u2013 you\u2019re not going to be forced to upgrade to Windows 11. Windows 10 will be supported until (at least) October 14, 2025.<\/span><\/p>\n Sandra is ready to toss her computers<\/strong><\/span> Our answer<\/strong><\/span> With our Cloudeight Direct Computer Care service, <\/a>we connect to your computer remotely, clean it up, optimize it, scan for problems, bad extensions, malware, etc., and repair any problems we find.<\/span><\/p>\n We offer a single repair key for $50 or an annual repair key for $129 \u2013 or if you are over 55 \u2013 we offer an annual repair key for $99. Our annual repair plans offer unlimited repair sessions for one full year from the date of first use. Please see this page for more details<\/a>.<\/span><\/p>\n If you need more information or have more questions, please let us know.<\/span><\/p>\n
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\nI have messed up the colors on my PC. This page has a black background with white text. The title \u201cYour Questions, Comments, or Suggestions are Welcome\u201d is in Coral. The taskbar is white. The Start menu with all the tiles has a white background. The apps are Aqua. How do I get out of this mess?\u00a0 I\u2019ve tried to figure it out but not getting very far. I just want to go back to the original. Please help!<\/span><\/p>\n
\nHi Jean. Try this\u2026<\/span><\/p>\n
\n2. In Settings > Ease of Access click on Color Filters (on the left side)<\/span>
\n3. In Color Filters if the switch is turned on, turn it off.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/color-filters.png\")
<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/hi-contrast.png\")
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\nHi TC. Each time that I log onto the internet, a window pops up regarding Firefox. It always asks me if I want to make Firefox my default browser. If I click on \u201cNot now\u201d, it continues to pop up each & every time that I go online. If I click on \u201cyes\u201d or \u201cokay\u201d (whichever it offers), then a big window pops up with all kinds of choices. I never see any that I should accept. What do you advise? I\u2019d like to be finished with this window pop-up for good.<\/span><\/p>\n
\nHi Joann. Thanks very much for your nice comments and for your long-time support<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/ffdefault.png\")
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\n<\/strong>When I go to the Taskbar, I get a black screen with various file names. I don\u2019t want that black screen \u2026 ever. It just confuses me. Just to clarify my description. In the lower-left of the screen, this notice shows a magnifying glass and the command \u201cType here to search\u201d. I hope this description helps. John<\/span><\/p>\n
\n<\/strong>Hi John. It\u2019s called the Taskbar search and it\u2019s very useful, but if you don\u2019t like it, you can remove the magnifying glass from your taskbar this way:<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2020\/hide-search.png\")
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\n<\/strong>I currently have Office 365 and just renewed for another year at a cost of over $100. I only use Word and Excel. What is the best\/easiest to take my files and transfer to a free suite? I figure I have a year to transfer and then I won\u2019t renew Office 365. I tried to go back to the regular Office, but couldn\u2019t access my files. It seemed to require me to use Office 365 once I started with it. Maybe I just didn\u2019t know how to get them back. I don\u2019t have a problem with Microsoft Office, I just don\u2019t want to pay for it every year. Any suggestions are welcome. Have a Blessed Day!<\/span><\/p>\n
\nHi Maria. You don\u2019t have to transfer anything. Once you download a free Office program that opens MS Office files (and most of them do). You can associate Word Docs and Excel files with your new free office program. I suggest that you uninstall MS Office first then restart your computer. After you restart download a free office suite like any of the ones we recommend here.<\/a><\/span><\/p>\n
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\nI LOVE your Newsletters! In this day and age of scams and fake news, your Newsletters are so refreshing, offering trustworthy programs and answers to great questions! Thank you EVER so much!\u00a0 My question: I\u2019m running Ashampoo for backup onto a Passport external drive. Is it safe to uninstall WD Backup as well as their toolkit, etc.? I don\u2019t see the need for it unless I start having trouble with Ashampoo. Thanks so much, please stay with us, we so need you!<\/span><\/p>\n
\nHi Susan. Thank you and thanks for being with us through the years! Yes, the Western Digital software is completely unnecessary and can be removed. We are not going anywhere! <\/span>
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\nSusan wrote back: \u201cSo good to hear you\u2019ll continue to be helping us! Honestly, I don\u2019t know where we would all turn without you. Thank you so much for doing what you do! Thanks for answering my question so quickly, you guys are amazing! Faithfully yours, Sue \u201c<\/em><\/span><\/p>\n
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\nHello Darcy and TC. I have installed the compatibility app and indeed my PC is not able to run Windows 11. My PC is just 4 years and 1 month old. Intel(R) Core (TM) i7-7700K CPU @ 4.20GHz ..RAM 16 GB. It\u2019s a 64-bit system. My question is: Can I modify something on this PC so that it still runs Windows 11? Thank you very much. Erik.<\/span><\/p>\n
\nHi Erik. First, Microsoft has (at least as of today 7\/8\/2021) pulled its PC Health Check app from its Windows 11 information page. There\u2019s a better tool you can use to check your PC for compatibility, but you might have to jump through a few hoops to run it. See our article here<\/a> to learn more about a new and better way to check to see if your computer can run Windows 11.<\/span><\/p>\n
\n2. Type TPM.MSC in the run box and press Enter<\/span>
\n3. A dialog will open and tell you if you have a TPM 2.0 chip installed.<\/span><\/p>\n
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\nI have a six-year-old computer running Windows 10 will all the updates. I have had several issues since I lost confidence in my computer skills after two bad incidents. I have been looking at your services and do not know which one is really right for me. I know I need help as I am ready to toss all my computers out. I am so frustrated. I have been getting your newsletters for years and have learned a lot. But not enough to get myself out of a \u201cpickle\u201d.<\/span><\/p>\n
\nHi Sandra. Thanks for your nice comments and for subscribing to our newsletters.<\/span><\/p>\n
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