{"id":27344,"date":"2023-11-25T09:23:33","date_gmt":"2023-11-25T14:23:33","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=27344"},"modified":"2023-11-25T09:23:33","modified_gmt":"2023-11-25T14:23:33","slug":"saturday-bonus-questions-and-answers-112523","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-112523\/","title":{"rendered":"Saturday Bonus Questions and Answers &#8211; 112523"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif;\">Saturday Bonus Questions and Answers &#8211; 112523<\/span><\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/www.thundercloud.net\/infoave\/images\/2024\/holiday23.webp\" alt=\"Happy Holidays!\" \/><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Thanksgiving is over and the Holiday Season has begun. Darcy and I wish you all the Happiest of Holidays this year. <\/strong><\/p>\n<p>And yepper, it&#8217;s Saturday again, and <\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">time for another edition of Saturday Bonus Questions and Answers.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0<a href=\"https:\/\/thundercloud.net\/infoave\/join.htm\" target=\"_blank\" rel=\"noopener\">InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">These questions &amp; answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 24pt; color: #993366;\"><strong>Saturday Bonus Questions and Answers &#8211; 112523<\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Cindy wants a warning when her laptop battery is getting low<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I have an HP Envy with Windows 10, and it doesn\u2019t notify me like most computers do when the battery is getting low. The power connection sometimes gets knocked loose, so I am not even aware I am running on battery, and it suddenly turns off with no warning. I have searched and searched for a setting to control this and cannot find anything. Is there an app or some way to get a notification?<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Cindy. Windows 10 does not have a great \u201cwarning system\u201d for low battery power, but if you enable Power Saver and leave it at its default settings it will:<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">1.) Make your battery last longer.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">2.) Automatically dim your screen when Battery Saver turns on.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">You can set Battery Saver automatically to turn on at any percentage of battery power remaining \u2013 the default is 20%. Unless you have a reason to change that, I think 20% is reasonable.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Assuming you have not turned the battery saver on, you can do so this way. First, make sure that your device is not connected to a power source \u2013 if it is, the On\/Off button will be grayed out.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">1. Right-click the start button and click Settings.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">2. In Settings click on System.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">3. In System click on \u201cBattery\u201d (it\u2019s on the menu on the left).<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">4. Turn the switch under \u201cBattery saver\u201d to \u201cOn\u201d<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">5. You can change the percentage of battery power left when Battery Saver turns on \u2013 if you need to, but 20% is reasonable.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">6. Make sure \u201cLower screen brightness while in battery saver\u201d is checked. The screen dimming will warn you that your battery power is at 20% (or whatever percentage you choose).<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/battery-saver.png\" alt=\"Cloudeight InfoAve\" width=\"509\" height=\"608\" \/><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you. Beyond this, there are no native Windows apps or features that notify you that your battery power is getting low.<\/span><\/p>\n<hr \/>\n<div>\n<footer class=\"entry-meta\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Sandie wants to find her product key and asks about Windows 10 Home Premium <\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hello Darcy and TC. How do I find my license number for my Windows 10 OS? After my \u201cgood\u201d HP Envy PC was fried by lightning, I bought a refurbished HB PC. I have been surprised by how well it has been working, but I am not sure how to find out the license number for my OS. When I purchased the HP Envy, I received a licensed Windows 10 Home Premium on a CD, with the license number clearly printed on it.I know when I set up this refurbished PC, I had to register my version of Windows 10, and there was a number partially covered, that I had to scratch off, on the side of the PC. And I was instructed to enter that number or code, and when I did my Windows OS was registered with Microsoft and accepted. But is that the same number that is the true registered number? Just in case I should ever need to know for any reason. Also, as this refurbished PC came with Windows 10 Home, but not Home Premium, could I legally install the Windows 10 Home Premium OS on this PC if I ever wanted to? I doubt I will, but I am curious to know if it would be possible. Thank you, Sandie.<\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Sandie. There is no Windows 10 Home Premium. There are only Windows 10 Home, Windows 10 Pro, Windows 10 Pro Workstation, and Windows 10 Enterprise editions. Home Premium was a Windows 7 edition. You can verify that there is no and never was any Windows 10 Home Premium edition <a href=\"https:\/\/www.microsoft.com\/en-us\/windowsforbusiness\/compare\" target=\"_blank\" rel=\"noopener\">by visiting this Microsoft page<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">It would be very rare for you to need a product key for Windows 10 since the product key is hardened into your PC\u2019s BIOS. You can completely remove Windows 10 and reinstall it and you would not need a license. But since you asked, <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-find-your-windows-10-product-key\/\" target=\"_blank\" rel=\"noopener\">here\u2019s our tutorial on finding your Windows 10 license (Product key).<\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you, Sandie<\/span><\/p>\n<\/footer>\n<\/div>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Norma wants to know how to check programs that start with Windows<br \/>\n<\/strong>Hello. I cannot remember how to find the items that open when I start my computer. My computer is slow to get started and I want to check and see what is in the startup menu. If you can help that would be so nice. Thank you most sincerely, Norma.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Norma. Open the Task Manager. Here are 3 ways to do that\u2026<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">1. Right-click on the taskbar and click Task Manager.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">2. Right-click on the Start button and click Task Manager.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">3. Use the keyboard shortcut CTRL + SHIFT+ ESC.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">When Task Manager opens, click the \u2018Startup\u2019 tab at the top. Right-click on the item (program\/app) you want to stop from starting with Windows and choose \u201cDisable\u201d from the menu which appears or click the Disable button at the bottom. See the screenshot below.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/startup-tm.png\" alt=\"Cloudeight InfoAve\" width=\"568\" height=\"597\" \/><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Stopping a program from starting with Windows does not uninstall the program. Be sure you don\u2019t disable your antivirus startup \u2013 or your backup program \u2013 if you use one.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you, Norma.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Joyce wants an ad blocker for Chrome<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I have Chrome and would like to know how and what to use as an AD Blocker. I am not familiar with any or how they work could you help me with some information about how to get it, set it up, and how it works? Thanks. Joyce.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Joyce. There is nothing to using an adblocker other than installing it. If you install a good one, it will automatically block ads.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We recommend Privacy Badger or uBlock Origin. You can install them both if you like.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"https:\/\/chrome.google.com\/webstore\/detail\/privacy-badger\/pkehgijcmpdhfbdbbnkijodmdjhbjlgp?hl=en-US\" target=\"_blank\" rel=\"noopener\">You can get Privacy Badger for Chrome here.<\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"https:\/\/chrome.google.com\/webstore\/detail\/ublock-origin\/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=enttp:\/\/\" target=\"_blank\" rel=\"noopener\">You can get uBlock Origin for Chrome here<\/a>.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Both are free and you don\u2019t have to do anything other than add them to Chrome. Once they are added to Chrome they will immediately start blocking ads.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Margo\u2019s Lock screen is showing Bing on it<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I changed to Windows Edge a few months ago and I have found my laptop, which is an HP, no longer works like it used to. For instance, I have a screen from Bing on there as a background to my 4-digit code number. I don\u2019t want this on there and after I put in the code, another screen comes up with information about Bing\u2019s screen. Another instance is every time I type something in I get three or 4 little popups that tell me various words I can use instead of the one I am trying to put in. Can you help me get rid of the Bing screen and the not-so-helpful words?<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I wish I could enclose pictures of my problems because I don\u2019t think I described them very well. Anyway, if anyone can help me, I know you can!<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Margo. I\u2019m confused by your question so I\u2019m going to take my best guess at what you\u2019re asking.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Your lock screen or log-on screen has nothing to do with Edge. If you don\u2019t want Bing pictures on your lock screen you can choose one from your computer. The little words you are talking about I can only guess are the descriptive words Microsoft puts on the Lockscreen picture. But none of this has anything to do with Edge.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">You can change the background picture on the lock screen by doing this:<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">1. Type LOCK SCREEN in the taskbar search<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">2. Press Enter when you see Lock screen settings appear<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">3. In the Lock screen dialog, under background use the down arrow to select \u201cPicture\u201d and then choose a picture from your computer or one of the options you\u2019ll see. If this is set to \u201cSpotlight\u201d you\u2019ll continue to get images from Bing. If you don\u2019t want this, then change it to Picture.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/nobing.png\" alt=\"Cloudeight InfoAve\" width=\"480\" height=\"491\" \/><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you, Margo.<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">\u2014\u2014\u2014\u2013<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Margo wrote back: <em>\u201cThank you! Thank you! Thank you! I knew I could count on you to help. I realize I didn\u2019t explain my problems very well but sometimes the words won\u2019t come to mind as easily as they did years ago.<\/em><\/span><\/p>\n<hr \/>\n<h3><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"> <a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/senior.htm\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style30 alignleft\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/cmside.png\" alt=\"Cloudeight 2022 CyberWeek Deals\" width=\"161\" height=\"172\" \/><\/a><span class=\"auto-style3\"><a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/senior.htm\" target=\"_blank\" rel=\"noopener\">Cyberweek Special! Save $20 on a Cloudeight SeniorPass!<\/a><\/span><\/span><\/h3>\n<p><span class=\"auto-style8\" style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Our Cloudeight SeniorPass is valid for unlimited computer care &amp; repair for one computer for 365 days &#8211; starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal that just got better during our CyberWeek sale!<\/span><br class=\"auto-style8\" \/><br class=\"auto-style8\" \/><span class=\"auto-style8\" style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Having a SeniorPass is just like having insurance for your computer. Our SeniorPass is always affordable, but during our CyberWeek sale, you can get a SeniorPass for just $79. With a Cloudeight SeniorPass you can get help with almost any computer problem whenever you need it and as often as you need it. Plus, our SeniorPass gives you the option of Anytime Support! If you request it, we can set up unattended support for you so all you have to do when you need help is let us know. We&#8217;re here to help you.<\/span><\/p>\n<p class=\"auto-style3\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong> <a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/senior.htm\" target=\"_blank\" rel=\"noopener\">Our SeniorPass is on sale now for just $79. Save $20 right now! <\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Don says Bitwarden is lacking and is looking for a new password manager<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Do you have another suggestion for a password manager? Bit Warden won\u2019t let me change a password and it won\u2019t let me add a second account with the same URL. LastPass is missed.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Don. You don\u2019t need another password manager, Bitwarden does what you want it to do.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">First for example\u2026 I have 4 Gmail accounts and all have different passwords, but the login is still the same Gmail page. If you have 2 user accounts, usernames, and 2 different passwords, then the only reason you\u2019re not able to add a second account is that you\u2019re being automatically logged into one account.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Try this. If you\u2019re using Chrome or Edge, go to Extensions and enable Bitwarden in \u201cIncognito\u201d mode or \u201cprivate\u201d mode respectively. Once you do that, and while still in private mode or incognito mode, go to the site where you want to log in\u2026 right-click on the page, and you\u2019ll see \u201cBitwarden\u201d and when you click on it you\u2019ll see \u201cAutofill\u201d \u2013 choose that and if you have two accounts set up in Bitwarden, you\u2019ll see the option to log in to either one. If you have not added the second account, you\u2019ll be able to add it now. If you use Firefox, let me know.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Here are my 4 Bitwarden logins for the same URL (accounts.google.com) \u2013 the one grayed out is my personal Gmail.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/bitwarden1.png%20\" alt=\"Cloudeight InfoAve\" width=\"431\" height=\"130\" \/><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">You can also change any of your account passwords in Bitwarden. Here\u2019s an account that requires me to have several logins for testing (one of our sites). I also noticed that I have 9 logins for the same URL **web address** stored in Bitwarden.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">To change an account password in Bitwarden do this\u2026<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Go to the account that you want to change the password for.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Click on the \u201cView\u201d icon (see screenshot).<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/bitwarden2.png\" alt=\"Cloudeight InfoAve\" width=\"370\" height=\"271\" \/><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">You\u2019ll see \u201cEdit\u201d appear at the top right. (see screenshot). Click on it.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/bitwarden3.png\" alt=\"Cloudeight InfoAve\" width=\"377\" height=\"500\" \/><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">The \u201cEdit item\u201d dialog will open. Click on the \u201cVisibility\u201d icon (see screenshot).<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/bitwarden4.png\" alt=\"Cloudeight InfoAve\" width=\"383\" height=\"509\" \/><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Your password will become visible and editable. Change the password to whatever you want, and then click \u201cSave\u201d at the top to save your new password for that account.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/bitwarden5.png%20\" alt=\"Cloudeight InfoAve\" width=\"382\" height=\"506\" \/><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you, Don.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Pat has problems with PDF files on her new computer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I have a new computer. Now I just went to a download, which is a pdf, and when I click on the download it says it can\u2019t convert this because the converter is not available. What do I do?<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Pat. It sounds to me like you installed a PDF extension and now it\u2019s messing up your browser. MS EDGE and Google Chrome open PDFs automatically. Once they open you can save the PDF documents to your computer or print them.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Try resetting your browser. <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/a-quick-and-easy-guide-to-resetting-most-popular-browsers\/\" target=\"_blank\" rel=\"noopener\">Here\u2019s our tutorial showing you how to reset the most popular browsers (Chrome, Edge, Firefox)<\/a>.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Once you reset your browser your extensions should be disabled. And you should be able to click on a link to a PDF file and it should open in your browser, with the option to save it to your PC.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Sharon asks about VPNs<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I\u2019ve been reading about VPNs. I just use my PC for web surfing and some games. Also, I love your website and all the info you put on it. I use your start page to see if I need a VPN. I can get it through Nord security for $3.30 a month for two years. Thanks as always for your very valuable input. Sharon.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Sharon. Thank you! Unless you have some reason for hiding your IP address (for instance your work requires it), or you use public Wi-Fi services often and you need to make confidential transactions using public Wi-Fi, there is no reason for you to worry about VPNs. Contrary to all the hype and advertising, VPNs do not protect you from identity theft, malware, ransomware, viruses, Trojans, etc.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">To learn more about VPNs and your privacy, please <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/our-take-on-vpns-and-privacy-services\/\" target=\"_blank\" rel=\"noopener\">see our article here.<\/a><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"> <a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/bogo.htm\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style53 alignleft\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/cwside.png\" alt=\"Cloudeight 2018 CyberWeek Deals\" width=\"161\" height=\"172\" \/><\/a><span class=\"auto-style8\"><a class=\"auto-style55\" href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/bogo.htm\" target=\"_blank\" rel=\"noopener\"><span class=\"auto-style62\"><strong>Buy One Cloudeight Direct<\/strong><\/span><strong><span class=\"auto-style62\"> Computer Care Repair Key and GET ONE FREE!<\/span><\/strong><\/a><\/span><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><span class=\"auto-style8\">During our Cloudeig<\/span><span class=\"auto-style13\">ht CyberWeek Sale, when you buy a Cloudeight Direct Computer Care repair key, we&#8217;ll give you one FREE. That&#8217;s right! <span class=\"auto-style8\"> <span class=\"auto-style12\">From now through Sunday, December 11, 2022, when you buy one Cloudeight Direct Computer Care repair key for $50, we&#8217;ll give you a second one free!<\/span><\/span><\/span><\/span><br class=\"auto-style13\" \/><span class=\"auto-style13\" style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><br \/>\nWith our Cloudeight Direct Computer Care service, we connect directly to your computer via the Internet to fix your computer problems, remove viruses or malware, optimize your PC, and more. You never have to leave your home or leave your computer with a stranger. You&#8217;ll be invited to watch us while we fix your Windows computer. And, we can fix your computer regardless of where you live. Our Cloudeight Direct Service is available worldwide. We offer world-class computer care services from the company you trust.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><span class=\"auto-style3\"><strong> <a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/bogo.htm\" target=\"_blank\" rel=\"noopener\">Take advantage of our CyberWeek Buy One Get One free special NOW!<\/a><\/strong><\/span><span class=\"auto-style55\"><br class=\"auto-style13\" \/><br class=\"auto-style13\" \/><\/span><span class=\"auto-style8\">This offer is valid through Monday, December 4, 2023.<\/span>\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Margaret can\u2019t get her photos from her digital camera to her computer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I have an HP Photosmart M417 digital camera, but the software does not work on Windows 10. I would hate to discard the camera as it is the only means I have of taking pictures. Is there by any chance a software update that I could install into the computer for the camera to work? I appreciate your help.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Margaret. What are you wanting to use the software for? To copy pictures from your camera to your computer does not require any software. You can use a USB cable to transfer pictures from a camera to the computer \u2013 or if your computer has an SD or a mini-SD slot \u2013 you can take the card out of the camera and plug it into the appropriate slot on your PC and transfer pictures to your computer that way.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Is there something else you wanted to use the camera software for other than transferring pictures from the camera to your computer? Please let me know.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Karl wants to know about Everything search<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Just read your comment on<a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/turn-off-windows-search-indexing-to-give-your-computer-a-speed-boost\/\" target=\"_blank\" rel=\"noopener\"> turning off Windows Search<\/a>. This got me wondering about \u201cEverything Search\u201d? I have been using it for several years and love it. Will using \u201cEverything\u201d also slow down my Computer? Thanks again for all you do. Karl.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Karl. Everything Search is one of our recommended programs. Everything Search does not use as much in the way of resources as Windows search because it\u2019s not continually scanning in the background like Windows search indexing does. But I cannot tell you what impact \u201cSearch Anything\u201d has on your computer\u2019s resources since every computer is different. I\u2019m fairly sure that it is not using nearly as much in the way of resources as Windows search.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">You can tell what effect programs have on your resources by opening Task Manager and looking at \u201cProcesses\u201d. Look under CPU, Memory(RAM), and Disk. You can order the columns from processes using the least resources to processes using the most resources (at the top) to processes using the least (at the bottom), by clicking on the column header (CPU, Memory, Disk).<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Karen wants to know the differences between Edge and Firefox<br \/>\n<\/strong>I have just started using Microsoft Edge instead of Firefox. I have used Firefox for many years and am finding Edge difficult to navigate. I have tried a few sites but find some terminology is above me. Could you give me hints on the differences between the two browsers, please? Thank you, Karen.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Karen. Trying to tell you all the differences between Edge and Firefox would be like me trying to tell you the differences between a Ford SUV and a Toyota SUV \u2013 they are both SUVs.They both do the same things and they each have their own set of features. But in the end, they\u2019re both SUVs<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Firefox seems easier to you because it\u2019s more familiar. If you continued to use Edge, it would become more familiar. My question is this: If you like Firefox better why are you using Edge? Firefox is a modern, safe browser. You can have as many browsers installed on your computer as you want. I have 5 or 6 installed on my computer. While it\u2019s true you can only have one default browser, it\u2019s easy to switch default browsers in Settings &gt; Apps &amp; features &gt; Default apps.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Our advice? If you find Firefox easier to use and you like it better, there\u2019s no real reason to switch to Edge (other than Microsoft will keep pushing you to do so since Edge is their browser).<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you \u2014 but if you have more questions \u2013 just let us know.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong><span class=\"auto-style1\">Irwin wants a new photo editor<\/span><\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I am using Photo Scape V 3.7 at the moment. Is there another free photo editing program that I could use? Many thanks for your many times of assistance in the past. Irwin<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong><span class=\"auto-style1\">Our answer<\/span><\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Irwin. We have not tested any installable photo editing programs for quite a while. We both still use an old version of PaintShop Pro (from 1999!) and it&#8217;s not available online anymore as far as we know.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We have tested some excellent online photo editors. They have come a long way since the early days of online photo editing. Many of them can match or exceed the capabilities of installed photo editors.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Here are three of them. All three can be used free of charge.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Pixlr Editor: A web-based photo editor that offers a wide range of tools and filters for editing images. It has a user-friendly interface and supports layers, masks, and adjustments. <a href=\"https:\/\/pixlr.com\/\" target=\"_blank\" rel=\"noopener\"> https:\/\/pixlr.com\/<\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Fotor: A web-based photo editor that offers basic and advanced editing tools, including cropping, resizing, and adjusting color and brightness. It also offers a range of filters and effects. <a href=\"https:\/\/www.fotor.com\/\" target=\"_blank\" rel=\"noopener\"> https:\/\/www.fotor.com\/<\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">BeFunky: A web-based photo editor that offers a wide range of tools, including basic editing, effects, and frames. It also offers a collage maker and a design feature for creating social media graphics. <a href=\"https:\/\/www.befunky.com\/\" target=\"_blank\" rel=\"noopener\"> https:\/\/www.befunky.com\/<\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you find a photo editor that does what you need it to do!\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style53 alignleft\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/cwside.png\" alt=\"Cloudeight 2018 CyberWeek Deals\" width=\"161\" height=\"172\" \/><span class=\"auto-style6\"><strong><a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/mzplus.htm\">Senior Pass + a One-year Emsisoft Single PC License or Renewal<\/a><\/strong><\/span><\/span><br class=\"auto-style3\" \/><br class=\"auto-style2\" \/><span class=\"auto-style64\" style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"> <strong>Total price $89 &#8211; you save $35!<\/strong><\/span><br class=\"auto-style2\" \/><br class=\"auto-style2\" \/><span class=\"auto-style2\" style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">This offer includes a one-year Cloudeight SeniorPass good for one year of Cloudeight Direct Computer Care &amp; Repair PLUS a one-year single PC Emsisoft license good for one full year of Emsisoft protection. If you&#8217;re currently an Emsisoft user, we&#8217;ll add one year to your current Emsisoft license. If you&#8217;re a new Emsisoft customer, this license can be used for a new Emsisoft subscription. <\/span><\/p>\n<p class=\"auto-style8\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/mzplus.htm\" target=\"_blank\" rel=\"noopener\"><strong> <span class=\"auto-style62\">Take advantage of our CyberWeek <\/span> <\/strong>S<span class=\"auto-style63\"><strong>e<\/strong><\/span><strong><span class=\"auto-style62\">niorPass + Emsisoft deal right now!<\/span><\/strong><\/a><\/span><\/p>\n<p class=\"auto-style8\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><span class=\"auto-style8\">This offer is valid through Monday, December 4, 2023.<\/span>\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Candace wants to know why programs stop responding<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi there! I just experienced an issue where my laptop stopped responding. It asks if you want to exit or wait. When I right-click the taskbar to see what processes are running, I get a small dialog box that says no apps are running. What could cause this to happen? It happens every once in a while. Thanks, Candace<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Candace. It\u2019s very common for an app to stop responding. Task Manager will show you all processes running but not if you use it in its default view. You have to click \u201cmore details\u201d at the bottom\u2026then look in the \u201cProcesses\u201d column. You can sort the processes by CPU usage, Memory (RAM) usage, Disk activity, etc. by clicking on the column headers. Clicking once usually changes the order from low (usage) to high \u2013 and clicking the column header again will change the order from high (usage) to low. You computer would not be running if no processes were running \u2013 so be sure to click on \u201cMore details\u201d in the bottom left of Task Manager.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">What causes an app to stop responding is not a simple question. It could be one of dozens of things \u2013 but I don\u2019t think there\u2019s a Windows user who has not seen \u201cnot responding\u201d more than a few times. If it only happens occasionally, it\u2019s nothing to worry about \u2013 you can always end the process and restart it.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Jeanne wants to know about BeenVerified<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I appreciate your website and I thank you for being there. Have you heard of a website called BeenVerified? It\u2019s a site where you can search for info about people. Thank you for your input.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Jeanne. Thanks for your nice comments. BeenVerified is legit. But you wouldn\u2019t know this by looking at the BeenVerified home page, it\u2019s not free. BeenVerified has a monthly membership in one- and three-month increments. A monthly membership costs $26.89 while a 3-month subscription costs $17.48 a month. Once registered, the user can access the lookup tools, searches, and background checks without limits.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">There are some complaints filed with the Better Business Bureau. According to the BBB\u2026<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><em>\u201cBBB files indicate a pattern of complaints concerning BeenVerified\u2019s information publishing and customer service practices. Many consumers are telling BBB about the difficult process and unsatisfactory results from trying to opt out of personal information being published by the company. <\/em><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><em>As of 4\/05\/2019, BBB received a response from BeenVerified about the Pattern of Complaints. The company says it has improved the language highlighting its monthly subscription options and sign-up flows, as well as increasing opt-out mechanisms and including additional procedures to address customer dissatisfaction\u2026\u201d<\/em><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">BeenVerified has a customer rating of 3.12 stars out of 5 (5 stars being the highest rating) on the Better Business Bureau website.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">As far as testing this site, we were not willing to pay the fee to try it, so I have no personal opinion. Is it a scam? No. Will it find what you\u2019re looking for? We don\u2019t know.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Maureen wants to know if this \u201cBlazing fast computer\u201d ad is fact or fiction<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Can you tell me if this is safe or a scam?<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><em>\u201cTurn Your Old Computer To Like New Again \u2013 Blazing Fast<br \/>\nTo: Maureen<br \/>\nDate: 17\/08\/21 12:15<br \/>\nFrom: Senior Discounts by Coupon65<br \/>\nReply-To: Senior Discounts by Coupon65\u2026\u201d<\/em><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Maureen. While not exactly a scam, it is very misleading and borders on being scammy. And this is nothing new, it\u2019s been around for years. It is called Xtra-PC.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">What they want you to do is buy a USB stick with Linux (operating system) on it and boot your computer to Linux instead of Windows. Yes, it comes with a browser, email program, etc. but not the ones you\u2019ve been using on Windows. You won\u2019t have access to your Windows programs or files and folders.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Essentially you\u2019re buying a very expensive USB flash drive with a free version of Linux on it. It may make your PC faster, but it won\u2019t be Windows, it will be Linux and none of your Windows files and folders will be accessible and none of your Windows programs will work on it. Only versions of programs that work on Linux (that are pre-installed) will work.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Save your money. If you want to try Linux you don\u2019t need to spend $25 to $50. Many versions (Distros) of Linux are completely free.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you, Maureen.<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">\u2014\u2014\u2013<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Maureen wrote back: <em>\u201cTHANK YOU. You are great! I did think it was odd and I knew you would come through for me as you always do. Maureen.\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong><span class=\"auto-style6\"><span class=\"auto-style54\"><a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/mzrenew.htm\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style53 alignleft\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/cwside.png\" alt=\"Cloudeight 2022 CyberWeek Deals\" width=\"161\" height=\"172\" \/><\/a><\/span><a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/mzplus.htm#multi\">Senior Pass + a One-year Emsisoft Multi PC License or Renewal<\/a><\/span><\/strong><\/span><br class=\"auto-style2\" \/><br class=\"auto-style2\" \/><span class=\"auto-style3\" style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"> <strong>Total price $99 &#8211; Save $40!<\/strong><\/span><br class=\"auto-style2\" \/><br class=\"auto-style2\" \/><span class=\"auto-style2\" style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">This offer includes a one-year Cloudeight SeniorPass good for one year of Cloudeight Direct Computer Care &amp; Repair PLUS a one-year multi-PC Emsisoft license good for one year of Emsisoft protection for up to three PCs. If you&#8217;re currently an Emsisoft user, we&#8217;ll add one year to your current Emsisoft multi-PC license. If you&#8217;re a new Emsisoft customer, this multi-PC license can be used for a new Emsisoft subscription that you can use on up to 3 PCs.<\/span><\/p>\n<p><span class=\"auto-style8\" style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"> <a href=\"https:\/\/thundercloud.net\/direct\/2023\/cw\/mzplus.htm#multi\"><strong> <span class=\"auto-style62\">Take advantage of our CyberWeek <\/span> <\/strong>S<span class=\"auto-style63\"><strong>e<\/strong><\/span><strong><span class=\"auto-style62\">niorPass + Emsisoft Multi-PC license deal right now!<\/span><\/strong><\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><span class=\"auto-style8\"> This offer is valid through Monday, December 4, 2023.<\/span>\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Patsy wants to record phone conversations<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Is there a safe app I can put on my laptop and cell phone to record some of my incoming\/outgoing calls? I may need this information for a legal process.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Patsy. Yes, if you can talk close to your computer, do this:<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">1. Type VOICE RECORDER in the taskbar search (next to the Start button). You will see the voice recorder app appear in the search results just click to open it,<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">2. Press the microphone icon to start recording, and press again to end. Give your recording a name.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Be sure to talk with the speaker \u201con\u201d on your phone.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">This works great for phone recording, but be sure your state is a state that allows \u201cone person consent\u201d recording. I think you are in South Dakota, so you can. This means you can record a conversation you are part of, without telling the other person or asking them.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you!<\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Jean says her programs and program shortcuts are gone and her computer has changed<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I have both a comment and a question. I came to my computer this evening to find something or someone had taken over. OE Classic has been booted off. It is still on the start page but needs to be completely set up. All Inbox messages are gone. Contacts are gone. Outlook.com is gone. Some apps on the desktop are gone. Chrome has been booted off as well as Gmail. Edge is there of course and seems alive and well. The taskbar has gone back to its previous configuration (large search bar, etc.). Tiles on Start are different.\u00a0 I\u2019m not a happy camper, needless to say. Can you help me clean up this mess? I don\u2019t have a service key but will buy one this evening. Glad I have someone to go to. This is the worst thing to ever happen to my computer. Thank you. Will await your response.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Jean. Programs don\u2019t just disappear. So, let\u2019s see if we can help you. It sounds like\u2026<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">1. Your program Icons are missing. If this is the case, shut down your computer \u2013 completely power it off, wait five minutes, and power it back on. See if that brings everything back.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">If that doesn\u2019t work\u2026 make sure you\u2019re signing in to the correct account. This sounds like you\u2019re signing into a Guest account or you created a second user account. Start your computer and press Windows Key + L . Click on the Lock screen to open the log-on screen. On the log-on screen, look in the bottom left corner and make sure you log into the correct user account.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">The only other way programs can disappear is if your hard drive is bad and this is not very likely.<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">\u2014\u2014-<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Jean wrote back: <em>\u201cHi TC. You were right as usual! Shutting down did the trick. Everything is back to normal. Wish I had remembered to do that. Would have saved me some anxiety\u2026 Thanks ever so much. Your assistance is greatly appreciated\u2026 Jean\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 36pt;\"><strong style=\"color: #ff0000; font-family: helvetica, arial, sans-serif;\"><span style=\"font-family: helvetica, arial, sans-serif;\">Wait! Before you g<\/span>o\u2026<\/strong><\/span><\/p>\n<div>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Every week we help dozens of people with their computers without charge or any expectation of payment. We have helped many folks who have fallen for tech support scams or other scams designed to steal their money.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">And we now depend more on readers like you to help keep us going. Your donation helps us to help more people with their computers and helps us keep everyone safer online.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Please help support our small business and help us to keep on helping you.<\/span><\/p>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/give.png\" alt=\"Help us with a donation\" width=\"198\" height=\"52\" \/><\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; Saturday Bonus Questions and Answers &#8211; 112523 Thanksgiving is over and the Holiday Season has begun. Darcy and I wish you all the Happiest of Holidays this year. And yepper, it&#8217;s Saturday again, and time for another edition of Saturday Bonus Questions and Answers. Sometimes the best tips and tricks are hidden in the questions and\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-112523\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":25613,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3770,3764,1741,1668,1678,4455,1,2942,4439,4353,3948,4221,4299,3602],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/27344"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=27344"}],"version-history":[{"count":3,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/27344\/revisions"}],"predecessor-version":[{"id":27347,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/27344\/revisions\/27347"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/25613"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=27344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=27344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=27344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}