{"id":27544,"date":"2023-12-23T09:30:24","date_gmt":"2023-12-23T14:30:24","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=27544"},"modified":"2023-12-23T09:30:24","modified_gmt":"2023-12-23T14:30:24","slug":"saturday-bonus-questions-and-answers-122323","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-122323\/","title":{"rendered":"Saturday Bonus Questions and Answers – 122323"},"content":{"rendered":"

 <\/p>\n

 <\/p>\n

Saturday Bonus Questions and Answers – 122323<\/strong><\/span>\"Merry<\/span><\/p>\n

Darcy and I wish you a very Merry Christmas & the Happiest of Holidays!<\/strong><\/span><\/p>\n

Christmas is not a date on the calendar, it\u2019s a place in our hearts. And as long as Christmas lives in our hearts, Christmas will never die.<\/span><\/p>\n

It\u2019s up to us to keep the true meaning and spirit of Christmas alive. If we keep Christmas in our hearts and keep Christmas well \u2013 Christmas will live forever.<\/span><\/p>\n

May we all keep Christmas well! Merry Christmas – from both of us to all of you!<\/span><\/p>\n

Today is Saturday and time for another edition of Saturday Bonus Questions and Answers.<\/span><\/p>\n

Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n

These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n

\n

Saturday Bonus<\/span> Questions and<\/span> Answers – 1223<\/span>23<\/span><\/strong><\/span><\/p>\n

\n

Stanley tried to reinstall Microsoft Paint but had no luck.<\/strong><\/span>
\nHi, I hope you are both well. I tried to reinstall Microsoft Paint but I was not able to and received an error message Available on PC OS: Windows 11 version 22000.0 or higher Architecture: x64, Arm64 How can I download it on Windows 10? Thanks, Stanley.<\/span><\/p>\n

Our answer<\/span><\/strong><\/span>
\nHi Stanley. Did you remove MS Paint from your computer? If so, how did you remove it? MS Paint is a simple exe file located in C:\\Windows\\System32. It’s not a downloadable app.<\/span><\/p>\n

Try this:<\/span><\/p>\n

Right-click the Start button, and click on “Run”.<\/span><\/p>\n

In the run box type, MSPAINT and press Enter.<\/span><\/p>\n

Does Paint open? Let me know.<\/span>
\n———<\/span>
\nStanley wrote back: “Thanks for your help I followed your suggestion and it opened very successfully. Stanley.”<\/em>\u00a0<\/span><\/p>\n

\n

Myron wants to clear the cache in Microsoft Edge<\/span><\/strong><\/span>
\nI know you have answered this before but I have an excuse for losing it, I’m 91 years old and we lose things. Tell me please how to clean my cache in Microsoft Edge. I’m getting a McAfee pop-up and I’m thinking this will solve the problem. Thanks, Myron.<\/span><\/p>\n

Our answer<\/span><\/strong><\/span>
\nHi Myron. Open Microsoft Edge and press CTRL + H.<\/span><\/p>\n

When the History dialog opens, click on the 3 horizontal dots at the top right.<\/span><\/p>\n

See the screenshot below.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

When the Clear browsing data dialog opens, select “All time” under “Time range” and, unless you have a particular reason to check other options, just tick the 4 four boxes under “Browsing history”, “Download history”, “Cookies and other site data”, and “Cached images and files”.<\/span><\/p>\n

<\/span><\/p>\n

Once you’ve done that, click “Clear now”.<\/span><\/p>\n

Remember, once you do this, you’ll need to re-login to the sites you were logged into when you cleared the cache.<\/span><\/p>\n

We hope this helps you, Myron.<\/span><\/p>\n

\n

Bil has problems with OneDrive<\/span><\/strong><\/span>
\nHi, superheroes. I have a problem that doesn’t seem to be affecting my PC, however, it is annoying! It keeps getting a message that my OneDrive has sync issues! It gives me the option to change the invalid letters for “_”. I do this and it then tells me that it couldn’t do it and I must do it manually. When I go into OneDrive and check all my files there are none with invalid characters in them! Do you have any ideas? Bil<\/span><\/p>\n

Our Answer<\/strong><\/span>
\nHi Bil. There can be many reasons for sync issues with OneDrive, such as an unreliable internet connection, conflicts with other programs or files, or problems with the OneDrive app itself. If you’re sure you’ve no problems with your Internet connection and no conflicts with other apps you can try the following:<\/span><\/p>\n

1.) Restart the OneDrive app and try syncing again. Go to Settings > Apps > Apps & Features, locate OneDrive, and click on it. You’ll see “Advanced options” appear. Click on “Advanced options” then in “Advanced options” click on “Terminate”. Restart your computer.<\/span><\/p>\n

2.) If the problem persists, you can try resetting the app. Go to Settings > Apps > Apps & Features, locate OneDrive, and click on it. You’ll see “Advanced options” appear. Click on “Advanced options” then in “Advanced options” click on “Reset”. Restart your computer.<\/span><\/p>\n

3.) If neither of the above works you can uninstall and reinstall OneDrive. Go to Settings > Apps > Apps & Features, locate OneDrive, click on it, and then click “Uninstall”. Restart your computer. You can download OneDrive from here.<\/a><\/span><\/p>\n

We hope this helps you, Bil.<\/span><\/p>\n

\n

\"Cloudeight<\/a>This is Your Last Chance to Get a \u00a0Cloudeight SeniorPass <\/strong> <\/a><\/span><\/span><\/p>\n

To provide all our SeniorPass holders exceptional service – we will only be offering our SeniorPasses through 12\/31\/23. Your last chance to get a Cloudeight SeniorPass is right now during our Christmas sale … plus you’ll save $10. Our Cloudeight SeniorPass is valid for unlimited computer care & repair for one computer for 365 days – starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. <\/span>

Having a SeniorPass is just like having insurance for your computer. With a Cloudeight SeniorPass you can get help with almost any computer problem whenever you need it and as often as you need it. Plus, our SeniorPass gives you the option of Anytime Support! If you request it, we can set up unattended support for you so all you have to do when you need help is just let us know. We’re here to help you. PLUS…during our Christmas Sale when you purchase our SeniorPass we’ll give you a lifetime license for Reg Organizer FREE!<\/span><\/p>\n

Get a Cloudeight SeniorPass while you still can and save $10 too!<\/strong><\/a><\/span><\/p>\n

\n

Jean has a problem with an external hard drive<\/span><\/strong><\/span>
\nI have a problem with my external hard drive. You are probably fed up with hearing about external drives. File History is set up and running. It backs up every day.<\/span><\/p>\n

When I first set it up, all was well until Seagate and something called Toolkit took over. I don’t think Seagate is backing up anything. I don’t know how to use it.<\/span><\/p>\n

Can I format the drive and is there anything special I need to do other than right-click and choose “Format”. It only gives me the option to quick format. Should I just buy another external drive and make sure nothing is ever downloaded onto it. Seagate is not listed in Apps and Features so I can’t find any way to uninstall it. Thank you. Hope you can help.<\/span><\/p>\n

Our answer<\/span><\/strong><\/span>
\nHi Jean. While we remind people quite frequently to not install the software that comes with external drives (they will work just fine without it), many people still install the software that comes with the drive. If you installed the software that came with your drive you’ll get Seagate Toolkit installed with it or added to it as an “update”. You can read more about it here.\u00a0<\/a><\/span><\/p>\n

Since you’re not selling the drive or giving it away, a Quick Format is just what you need. Since you’re going to re-use the drive yourself, you don’t have to be concerned about doing a full format. A Quick Format will remove all data on the drive and also remove the Seagate Toolkit.<\/span><\/p>\n

As for why Toolkit is not listed in Apps & Features, I don’t know and it doesn’t matter if you’re going to format (Quick Format) the external drive, Toolkit will not survive. Just do not reinstall it. The drive will work just fine without any supporting software.<\/span><\/p>\n

You’ll need to set up File History again though. To find out how to set up File History on Windows 10, see our tutorial here.\u00a0<\/a><\/span><\/p>\n

We hope this helps you, Jean.<\/span><\/p>\n

\n

Diane wants to replace Thunderbird<\/span><\/strong> <\/span>
\nI’m ready to get rid of Thunderbird. I know you have a product you recommend but I cannot find it. I’ve just lost several years of emails (most not important) so now would be a good time for a switch. Please advise. Thanks, Diane.<\/span><\/p>\n

Our answer<\/span><\/strong><\/span>
\nHi Diane. We currently recommend OE Classic but it’s not free. The program costs $24.95 (lifetime license, three years of updates). It’s easy to install if you want to do it yourself. If not, we do offer an installation service for $30. We’ll install OE Classic for you and set it up for you. See this page for more details.<\/a><\/span><\/p>\n

If you are going to use Gmail in OE Classic and you have it set up as IMAP in Thunderbird (and you probably do) then all your Gmail folders and mail will be synchronized in OE Classic.<\/span><\/p>\n

However, any local folders and message rules you created in Thunderbird will not be transferred when you switch to OE Classic.<\/span><\/p>\n

You can read more about OE Classic here.<\/a><\/span><\/p>\n

We hope this answers your question, Diane.\u00a0<\/span><\/p>\n

\n

Darlene said our suggestion for Mint doesn’t work for her.<\/span><\/strong><\/span>
\nUnfortunately, it’s Mint that I’ve been using and it is no longer tracking my bank & financial account. But thanks for trying. It was wonderful until about 6 months ago. Many others are having the same problem with Mint after years of very satisfactory service. Darlene<\/span><\/p>\n

Our answer<\/span><\/strong><\/span>
\nWe’re nothing if not intrepid! Here are some alternatives to Intuit Mint:<\/span><\/p>\n