First, if you enjoy our newsletters, our tips and tricks, and our free computer help, please consider helping us with a small gift.<\/a> We’d really appreciate it!<\/span><\/p>\n Here in most of the USA, tonight is the night we “spring forward” and turn our clocks ahead an hour.\u00a0 This upsets many people, but not me. It’s nice to be able to walk later in the day. But really… why don’t we just leave the clocks alone?<\/span><\/p>\n Oh well… it’s the second Saturday ot March and t<\/span>ime for another edition of Saturday Bonus Questions and Answers.<\/span><\/p>\n Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our\u00a0InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Saturday Bonus Questions and Answers – 030924<\/strong><\/span><\/p>\n Anne says if she can’t trust mail from Norton who can she trust?<\/span><\/strong><\/span> Our answer<\/span><\/strong><\/span> The rule of thumb we use and teach is never click a link in an email from a company that deals with money. If you want to check out Norton’s special offers, go directly to their site by typing in the URL in your browser.<\/span><\/p>\n And one more good rule to follow – if it sounds too good to be true then it probably is. If the email contains glaring spelling or grammatical errors or is written in very poor English it is probably spam.<\/span><\/p>\n Never click links that ask you to change your password, or tell you you’ve been compromised, etc. Always visit the site involved by typing in the URL in your browser.<\/span><\/p>\n And though you didn’t ask, I wanted to give you our thoughts on Norton\/LifeLock. We don’t trust Norton\/LifeLock. LifeLock has been sued several times for false advertising. In my opinion, making people believe a program can protect them from identity theft when it can’t possibly do that only causes more identity theft because people let their guard down. Lifelock does not prevent identity theft. Norton is famous for bait-and-switch tactics, luring customers in with a low price then increasing the price or even doubling the price over time.<\/span><\/p>\n Richard has a couple of issues with Windows 11<\/span><\/strong><\/span> Our answer<\/span><\/strong><\/span> Pinning a folder to the taskbar is not the same as Windows 10. Even in Windows 10, it was not just a matter of dragging and dropping but this does not work in Windows 11. If you’re willing to do a little wrok you can pin files and folders to taskbar in Windows 11<\/a> – although this can change with any Windows 11 updates.<\/span><\/p>\n It’s easy to pin a folder or app to the Start menu in Windows 11, though. All you have to do is right-click and choose “Pin to start”. So, I’m not sure why you’re having trouble pinning apps\/folders to the start menu. The main start menu does not show everything that is in the start menu, to see the entire start menu, click on “All apps” near the top right. When you see that you’ll see a menu similar to other versions of Windows.<\/span><\/p>\n Ken wants to know how to make his computer ask for a password after waking it from sleep mode<\/span><\/strong><\/span> Our answer<\/span><\/strong><\/span> — Right-click on the start button and click “Settings”. <\/span><\/p>\n — In Settings click on “Accounts” and then click “Sign-in options”. <\/span><\/p>\n Under Sign-in Options, under “Require sign-in” make sure under “If you’ve been away, when should Windows require you to sign in again?” “When PC wakes up from sleep” is selected. See the screenshot below.<\/span><\/p>\n If you are using a screen saver do this:<\/span><\/p>\n — Type Screensaver in the taskbar search. Press Enter when “Change Screensaver” appears in the search results. <\/span><\/p>\n — Make sure the box next to “On resume, display logon screen” is checked. Then click Apply\/OK.<\/span><\/p>\n We hope this helps you, Ken.<\/span><\/p>\n Please help us to keep on helping you!<\/span><\/strong><\/span><\/p>\n This week we gladly helped dozens of people solve their computer problems by email quickly and free of charge.<\/span><\/p>\n If you don’t need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helps us to keep you safe on the Internet. We offer free help to thousands of people every year… and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.<\/span><\/p>\n So if you don’t need any of our products or services right now, please help us by donating right now<\/strong><\/a>.<\/strong><\/span><\/p>\n Interested in making a monthly gift? Visit this page<\/strong><\/a>. Help us keep helping you!<\/span><\/p>\n Thank you so much for your support! Brenda wants to change the size of the taskbar icons on her computer<\/strong><\/span> Our answer<\/strong><\/span> Luckily, there are BAT files you can download and run to change the size of the icons on your taskbar to small, medium, or large (default). See this page<\/a> to download the BAT files and instructions.<\/span><\/p>\n We hope this helps you, Brenda.<\/span> Pearl needs to convert an MS Word document to PDF<\/strong><\/span> Our answer<\/strong><\/span> Another easy way to convert a Word document to a PDF file is to use one of the many free online tools. Here\u2019s one we\u2019ve featured before\u2026<\/span><\/p>\n https:\/\/smallpdf.com\/word-to-pdf<\/a><\/span><\/p>\n All you have to do is visit that page, select the Word doc you want to convert to PDF and click the convert button. You\u2019ll see it says \u201cConverting\u201d then when the conversion is done, you will see a download button appear. Click the download button to download your PDF file.<\/span><\/p>\n We hope this helps you, Pearl.<\/span><\/p>\n David wants to add the Brave search engine to MS Edge<\/strong><\/span> Our answer<\/strong><\/span> That should take you straight to the \u201cManage search engines\u201d settings section. In Manage Search Engines, click on the \u201cAdd\u201d button and enter the following:<\/span><\/p>\n Search engine:<\/span> Keyword: (this can be anything you like, for example \u201c:br\u201d or BRAVE instead of \u201cbrave.com\u201d )<\/span> URL with %s in place of query:<\/span> After you\u2019ve done that, click the \u201cSave\u201d button to add the Brave Search engine to your Microsoft Edge browser\u2019s search engine list.<\/span><\/p>\n We hope this helps you, David.<\/span><\/p>\n We’ve helped hundreds and hundreds of you with your computers since we started our <\/strong> Cloudeight Direct Computer Care Service<\/strong><\/a>! If you’re having computer problems – we CAN help you! <\/strong><\/span><\/p>\n We all know that sooner or later our computers are going to start having problems. We can help you with any computer need — from diagnosing and fixing Windows problems – to setting up a wireless network for you – to safeguarding by creating an image-based backup (the only kind that works when you need it to work) – to cleaning up your computer and optimizing it — and more. We can do almost anything you need done and we guarantee our work – you’re either satisfied or we’ll refund your money.<\/span><\/p>\n We connect to your computer and fix it while you watch<\/strong><\/span><\/p>\n We will connect to your computer via the Internet and fix any problems you may be having. You can watch us work and chat with us while we do. If you have any computer questions you’d like to ask we’ll be glad to answer them for you.\u00a0 We don’t just fix your computer, we explain what we’re doing and why we’re doing it and we are right there with the entire time. Since we’ve started we’ve helped hundreds of you with your computer problems and we’ve received dozens of referrals and testimonials from our readers and customers.<\/span><\/p>\n We offer many other computer services too! If you have a problem with your computer – we can fix it!<\/span><\/p>\n Get more information about Cloudeight Direct Computer Care and\/or get your repair keys here.<\/a><\/strong><\/span><\/p>\n Daniel wants to send large files by email but\u2026 Our answer<\/strong><\/span> Here are two such services:<\/span><\/p>\n https:\/\/www.filemail.com\/<\/a><\/span><\/p>\n https:\/\/wetransfer.com\/<\/a><\/span><\/p>\n Most of these kinds of services require you to sign up for a free account. Generally, free accounts have limitations as to the size of the file (but much larger than the 150 MB you mentioned).<\/span><\/p>\n Of the two services mentioned above, they have file size limits for free accounts of 10 GB and 2 GB respectively. Another limitation of the free accounts is that your recipients will have to download the file within a certain number of days or it will be deleted. But if you are looking for a free, easy, way to share large files this is the best way \u2013 unless you have a Gmail account (which you can get free). If you have a Gmail account you can share large files using Google Drive \u2013 you can read more about that here<\/a>.<\/span><\/p>\n We hope this helps you, Daniel.<\/span><\/p>\n Anne says she was hit by a scammer<\/strong><\/span> Our Answer<\/strong><\/span> If you paid the scammer anything, you should contact your credit card or bank and let them know you were scammed. If you gave this person access to your credit card or bank account information, you will need to have those account numbers changed. It is a good thing that you hung up and cut them off.<\/span><\/p>\n Be assured though that there was no block on your computer. All you had to do was close your browser and\/or restart your computer.<\/span><\/p>\n Here are some articles we have written about this sort of thing.<\/span><\/p>\n https:\/\/www.thundercloud.net\/infoave\/new\/tech-support-scams-are-back-microsoft-warns-users\/<\/a><\/span><\/p>\n https:\/\/www.thundercloud.net\/infoave\/new\/be-prepared-not-scared-tech-support-scams-microsoft-support-scams-are-everywhere\/<\/a><\/span><\/p>\n https:\/\/www.thundercloud.net\/infoave\/new\/the-infamous-microsoft-phone-phishing-scam\/<\/a><\/span><\/p>\n If you are not getting our newsletter, you can signup for free.<\/span><\/p>\n Sign up for our weekly newsletter here<\/a>.\u00a0 Sign up for our daily newsletter here.<\/a><\/span><\/p>\n If you are requesting a session for us to take a look, please use our request form found with your direct care key order.<\/span><\/p>\n
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\nI have Norton 360 installed. Recently, an email from Norton advised me if I renewed right now I could get a two-year subscription for the price of a one-year subscription. This did not sound right. I contacted Norton and they replied that they never offer deals like that. My problem is that I cannot trust emails from Norton bona fide or not! It’s a bit of a Catch-22. Any ideas on how to distinguish the good from the bad?<\/span><\/p>\n
\nHi Anne. There’s no one way to tell if an email is a scam unless you’re really good at investigating email headers. It’s not easy to do and even those can be forged. <\/span><\/p>\n
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\nI just upgraded to Windows 11. Two issues so far. First, the touch keypad no longer works. I’m typing this on an old keyboard I attached. Secondly,\u00a0I see no way to attach a file folder to the taskbar. I put them in the start menu, which was not easy. Any help would be appreciated.<\/span><\/p>\n
\nHi Richard. If you’re talking about the Windows touch keyboard… if you right-click on the desktop, choose “Personalization” and look under “Taskbar corner icons” you’ll see a switch for Touch Keyboard. You can turn it on from there. I just tried my touch keyboard in Windows 11 on both Windows 11 PCs and it works fine. If that doesn’t work then you have a Windows issue that may require you to reinstall Windows 11 or run SFC\/DISM scans. Or perhaps a future update will fix it.<\/span><\/p>\n
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\nI want to make sure that no one else can access my computer. How can I set my computer up to ask for a PIN after it wakes from sleep?\u00a0 I hope you can help – I can’t seem to find an answer that works. I’m counting on you!<\/span><\/p>\n
\nHi Ken. Assuming you’re not using a screen saver do this: <\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2023\/woke.png\")
<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2023\/woke1.png\")
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\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021.png\")
<\/a><\/span><\/p>\nMake a small donation and help us help you!<\/span><\/a><\/span><\/h2>\n
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\nHi Guys. I have just updated to Windows 11 and although it is not very complicated I find I am struggling with a few things. Some of them I will be able to work out I hope, but the one that has me beat is\u2026how do I reduce the size of the icons on my taskbar? I like them to be small but they are quite large. I went into Taskbar settings but couldn\u2019t find anything helpful. I would be so grateful if you could advise me on how to do this. Thank you and kind regards. Brenda.<\/span><\/p>\n
\nHi Brenda. Unlike Windows 10 and most versions of Windows before it, Windows 11 does not have a simple setting to show small or large icons. One way to change the size of the icons is by editing the registry which we do not recommend as doing it may cause problems such as taskbar misalignment and more serious problems.<\/span><\/p>\n
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\nBrenda wrote back: \u201cThank you! That was easy! Brenda.\u201d<\/em><\/span><\/p>\n
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\nI needed to change an MS Word document to a PDF (of a JPEG). How do I do that? Is there a program to do that?<\/span><\/p>\n
\nHi Pearl. You can convert any file to PDF using Windows 10\u2019s (or Windows 11) Print to PDF feature. See our tutorial here<\/a>.<\/span><\/p>\n
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\nHow do I add the Brave search engine to Microsoft Edge? It is not in the list of search engines shown in Edge. Thanks.<\/span><\/p>\n
\nHi David. Open Microsoft Edge and enter the following into the address bar at the top: edge:\/\/settings\/searchEngines<\/span><\/p>\n
\nBrave<\/span><\/p>\n
\nbrave.com<\/span><\/p>\n
\nhttps:\/\/search.brave.com\/search?q=%s&source=desktop<\/span><\/p>\n
\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2014\/directgreen.png\")
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\n<\/strong>I\u2019ve been watching all of your daily and weekly newsletters religiously for years. I learned a lot of things and I thank you very much. Occasionally we need to send someone a big email, for example, 50 MB, 150 MB, or even larger. But we are limited to 10 MB with Bell (or ISP) or 25 meg with Gmail. Could you suggest a free site on the internet or a program that would allow me to send large files to a person for free? Thank you very much for your help. Yours sincerely, Daniel.<\/span><\/p>\n
\nHi Daniel. Thanks very much for your nice comments. Many free \u201cbig file\u201d transfer services allow you to share large files up to 10 GB. They all work in the same way. You upload the large file(s) you want to share and a link is created that you can share with the recipient(s). Essentially, you upload the large file and send an email with a link to download the file(s) to anyone you want to share the file(s) with.<\/span><\/p>\n
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\nHi. I was hit by a spammer today. It was a Microsoft scam and my computer was frozen. This guy from the Microsoft number I called said he would take care of it. He installed the LogMeIn Rescue applet. I can see it I\u2019m my Windows program files (x86) but don\u2019t know how to remove it. He accessed my computer remotely, but we aborted the call as we thought it was a scam. I need your help. I think I still have a session left with you. I ran an Emsisoft scan and all came back clear. I hope to hear from you soon.<\/span><\/p>\n
\nDear Anne. Microsoft does not ask you to call them and ask you to let them access your computer. You fell for an ad scam and called a number and let someone access your PC. Whoever it was it was not a Microsoft employee. Keep in mind that an antivirus program will not protect you from you voluntarily allowing someone remote access to your computer.<\/span><\/p>\n