June, I’m sorry to say, is half over. The longest day of the year is approaching and then the slow downward spiral toward winter begins – unless you live south of the equator. Enough yammering! I<\/span>t\u2019s Saturday and time for yet another edition of our Saturday Bonus Questions & Answers.\u00a0<\/span><\/p>\n Sometimes, the best tips and tricks are hidden in the published questions and answers. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Please help us to continue to help you with your Windows computer questions and help you to stay safe in the crazy world of the Internet. We need your support – even the smallest gift helps us. Please… help us by making a donation.<\/a><\/strong><\/span><\/p>\n Saturday Bonus Questions and Answers – 061524<\/strong><\/span><\/p>\n Derek has a problem at Windows 10 Startup<\/strong><\/span> (C:\\ Program Files \\WindowsApps\\ 21090PaddyXu.QuickLook_3.6.3.0_neutral_egxr34yet59cg\u2026.).<\/span><\/p>\n Is this serious? And how can I remove or fix it? Kind Regards. Derek.<\/span><\/p>\n Our answer<\/strong><\/span> If I\u2019m guessing right, you installed a Windows app called QuickLook which is an app that is supposed to add Apple Mac-like features to Windows 10. It\u2019s from GitHub (now a Microsoft site). You can read more about it here<\/a>. You\u2019re getting this error message because QuickLook is set to start with Windows, but Windows can\u2019t find it or encounters a problem when it tries to start the program. You should be able to remove it from your startups by using the Task Manager > Startup tab.<\/span><\/p>\n Look at your Windows apps on your start menu for anything you don\u2019t recognize, right-click and choose \u201cUninstall\u201d. You can also use HiBit Uninstaller<\/a> or Geek Uninstaller to try to remove it.<\/span><\/p>\n These are my best guesses. And they are only guesses since I\u2019ve never encountered QuickLook before -and I can\u2019t examine your computer to see for myself what\u2019s going on.<\/span><\/p>\n Please let us know if this helps you.<\/span> Bernie wants his Google calendar to display monthly, not daily, calendars<\/strong><\/span> Our answer<\/strong><\/span> We hope this helps you, Bernie.<\/span> Yvonne wants to resize PDF files<\/strong><\/span> Our answer<\/strong><\/span> More specifically you can jump right to the page on the Small PDF where you can reduce the size of PDF files.<\/span><\/p>\n https:\/\/smallpdf.com\/compress-pdf<\/a><\/span><\/p>\n According to Small PDF \u2014 \u201cJust drag-and-drop your PDF file in the box above, wait for the compression to complete, and download your file. It\u2019s that simple.\u201d<\/span><\/p>\n We hope this helps you, Yvonne.<\/span> Would you be interested in making an automatic monthly gift?\u00a0Visit this page<\/a>. Please help us keep on helping you\u2026 and help us keep you safe on the Web.<\/span><\/p>\n Donna says Websites always assign the incorrect location for her <\/strong><\/span> On websites that want to assign a store location for me, i.e. Ace Hardware, Grocery Stores, Kmart, Walmart, etc., I find a default location assigned to me which is NEVER near me, most times it assigns a \u201cstore near me\u201d in a town I never heard of. AND rarely the same location twice! It seems to confuse my ISP\u2019s hundreds of rural locations as being my own. Chrome is my browser of choice. Is there any way I can change a setting in Chrome, Google, or Windows 10 to have my default location have some meaning\/realism?<\/span><\/p>\n I do most of my shopping online and this drives me crazy. Even after I select a store location as my preferred one, the next time I log on, back to square one!<\/span><\/p>\n Our answer<\/strong><\/span> Websites get your location from your IP address. The IP address your browser broadcasts to websites is assigned by your Internet Service Provider. Your ISP\u2019s street address may be in a big city, but it may have data centers in small towns near its physical location. So, there is nothing you can do about this and nothing your provider can do about this either. Most websites that need a location (like the sites you mention) will also have a place to enter your zip code.<\/span><\/p>\n I have looked at Walmart, Ace Hardware, and Kroger and all of them allow you to manually change your location.<\/span><\/p>\n Walmart\u2019s method is pretty straightforward. Just click on the location icon that shows near the top-right part of the website and enter your zip code (or city\/state) and click \u201cUpdate location\u201d.<\/span><\/p>\n Every site is different. Ace Hardware does it a different way.<\/span><\/p>\n 1. Click \u201cChange Store\u201d<\/span> My IP address generally shows my city and state, but once in a while, it shows me out in the boondocks in some township I\u2019ve never heard of.<\/span><\/p>\n Just so you know this is not a problem you can fix \u2013 it\u2019s not a problem with Chrome. There is no way you can set your IP address in Chrome. Sometimes you have to bite the bullet and just do it the easiest way, and it\u2019s much easier just to type your city\/state or zip code into the site you\u2019re shopping from so the website can give you accurate info for your location.<\/span><\/p>\n Thanks again for your kind words and your support.<\/span><\/p>\n Artie wants Windows Live Photo Gallery on Windows 10<\/strong><\/span> Our answer<\/strong><\/span> That article will tell you everything you need to know about installing Photo Gallery on Windows 10. But\u2026keep in mind that any future version updates of Windows 10 could cause Photo Gallery to stop working. There\u2019s no guarantee that Photo Gallery will continue to work in Windows 10 as Windows 10 evolves. As long as you are aware of that caveat, you should be OK for now.<\/span><\/p>\n Additionally, Windows 10 comes with an app called Photos. It works really well if you\u2019re looking for a program to organize your photos. It\u2019s in your Windows 10 start menu, listed as \u201cPhotos\u201d. You can create videos with it and more. We covered the Windows Photos app in this article.<\/a> You may be surprised at all it can do.<\/span><\/p>\n If you ever have a question about Windows, try our InfoAve site search. Just visit\u00a0our InfoAve Website<\/a> and use the search box that appears on every page. There are over four thousand Windows tips there and a lot of Windows information.<\/span><\/p>\n Hope this helps you, Artie.<\/span><\/p>\n Bennie says after a Windows 10 update he doesn\u2019t have thumbnails<\/strong><\/span> Our answer<\/strong><\/span> \u00a0The pictures in folders will now display as pictures (thumbnails).<\/span> We\u2019ve helped hundreds and hundreds of you with your computers since we started our\u00a0<\/strong>Cloudeight Direct Computer Care Service<\/strong><\/a>! If you\u2019re having computer problems \u2013 we CAN help you!<\/strong><\/span><\/p>\n We all know that sooner or later our computers will start having problems. We can help you with any computer need \u2014 from diagnosing and fixing Windows problems \u2013 to setting up a wireless network for you \u2013 to safeguarding by creating an image-based backup (the only kind that works when you need it to work) \u2013 to cleaning up your computer and optimizing it \u2014 and more. We can do almost anything you need and guarantee our work \u2013 you\u2019re either satisfied or we\u2019ll refund your money.<\/span><\/p>\n We connect to your computer and fix it while you watch<\/strong><\/span><\/p>\n We will connect to your computer via the Internet and fix any problems you may be having. You can\u00a0watch us work and chat with us while we do. If you have any computer questions you\u2019d like to ask we\u2019ll be glad to answer them for you.\u00a0 We don\u2019t just fix your computer, we explain what we\u2019re doing and why we\u2019re doing it and we are right there with the entire time. Since we\u2019ve started we\u2019ve helped hundreds of you with your computer problems and we\u2019ve received dozens of referrals and testimonials from our readers and customers.<\/span><\/p>\n We offer many other computer services too! If you have a problem with your computer \u2013 we can fix it!<\/span><\/p>\n Get more information about Cloudeight Direct Computer Care and or get your repair keys here.<\/a><\/strong><\/span><\/p>\n Joann is a victim of a tech support scam<\/strong><\/span> The other smaller window states \u201cAuthentication Required\u201d (URL Removed for this newsletter) is requesting your username and password. The site says \u201cSecured Page: Enter your Network username & secret key wrong secret phrase shut web association and boycott your ISP approach @ (phone number removed for this newsletter) Call toll-free.<\/em><\/span><\/p>\n I can\u2019t get rid of any of this via Task Manager, closing each window, or anything. I\u2019m truly nervous about this & don\u2019t know what to do. Should I initiate the use of my Senior Season Pass for this? Please help me. Thank you so very, very much. Joann B.<\/span><\/p>\n Our answer<\/strong><\/span> What you\u2019ve encountered is just an ad made to look like a warning- it may have horrible beeping sounds and even a voice telling you that your computer is locked, and your data is at risk. It\u2019s designed to scare you. Don\u2019t panic.<\/span><\/p>\n All you need to do is press CTRL+F4 to close the tab. If that does not close the tab, press CTRL+F4 again. If that doesn\u2019t work, press ALT+F4.\u00a0<\/span><\/p>\n And if nothing else works, this will \u2014\u00a0shut down your computer completely (power off).<\/span><\/p>\n Leave your PC off for five minutes. When you restart and you open your browser, it will tell you that your browser closed unexpectedly, would you like to reopen the tabs that were open? Do not reopen the tabs that were open, or you\u2019ll be right back to the scam ad. Press CTRL+H and clear your browser\u2019s history.<\/span><\/p>\n Your computer is not locked, and you\u2019re not going to lose data if you shut down.\u00a0 Just restart your computer, and you will be fine. Just remember do not click \u201cYes\u201d<\/strong><\/em> when your browser asks if you want to restore pages that were open when you restarted.\u00a0 And then be sure to clear your browser\u2019s history as soon as you can.<\/span><\/p>\n Please let us know if you need more help.<\/span><\/p>\n Dennis wants to know how to refine his computer searches to find certain kinds of files<\/strong><\/span> To search by file type, see this page.<\/a><\/span><\/p>\n To search by keyword, use taskbar search. Then use the * and the keyword, for instance, *bulldog. Make sure you click \u201cDocuments\u201d (at the top) so it restricts your search to files on your computer and not the web. You can use an asterisk with file names and file types, for instance, *.HTML, *HTM, etc.<\/span><\/p>\n I hope this helps you, Dennis.<\/span><\/p>\n Mike’s preferred search engine in Edge keeps changing from Google to Bing<\/span><\/strong><\/span> Our answer<\/span><\/strong><\/span> Clearing your history & cache will not (by default) remove your passwords, but you will have to re-sign into sites that require you to sign in when you revisit them.<\/span><\/p>\n
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\n![\"Please](\"https:\/\/thundercloud.net\/infoave\/images\/2023\/gift23.png\")
\nMake a donation today and help us keep on helping you!<\/a><\/strong><\/span><\/span><\/p>\n
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\nHello you wonderful people. Since the last upgrade to Win 10 when I open my computer, a notice opens saying it cannot access a program<\/span><\/p>\n
\nHi Derek. Thanks! From what I can tell this is a Windows app that you installed and is set to start with Windows. But it appears it\u2019s no longer working.<\/span><\/p>\n
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\nDerek wrote back: \u201cHello TC; Thank you for your advice. I found GitHub and removed it with RegOrganizer<\/a>. I restarted the computer, and the notice was gone. I then downloaded HiBit and cleaned up a few more rarely-used programs. What a great service you provide. Another donation is on its way. Best Wishes Derek\u201d<\/em><\/span><\/p>\n
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\nIs there a way to display Google Calendar a full month at a time? When I upgraded to the current calendar, I was very disappointed to see it display one day at a time. I don\u2019t need the detail of a daily calendar but I do need to see what the month looks like as a whole. I wandered around the Google site but couldn\u2019t find any help. When I posed the question, the suggestions were unrelated. Blessings, Bernie<\/span><\/p>\n
\nThe Google Calendar is very customizable. You can display a day, a week at a time, or even a year at a time. Just click the arrow on the upper right, next to the settings gear icon, and choose how you want to customize the calendar. See the screenshot below\u2026<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2022\/caldisplay.png\")
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\n\u2014\u2014\u2014\u2014<\/span>
\nBernie wrote back: \u201cThank you. Thank you. Now it is just what I want to see. Blessings, Bernie.\u201d<\/em><\/span><\/p>\n
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\nCan you point the way to an online site that enables you to reduce the size of a .pdf document? Thanks for being with us! You\u2019ve been such a blessing to every one of us from the day you first presented your knowledge, skills, and services!<\/span><\/p>\n
\nHi Yvonne. Thanks! We once recommended a website that had a lot of online tools to work with PDF files. It is called Small PDF and you can read our review here<\/a>.<\/span><\/p>\n
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\nYvonne wrote back: \u201cOnce again, you have helped me! Are you sure the two of you don\u2019t have angel wings hiding in your clothing?? Many thanks! Yvonne\u201d<\/em><\/span><\/p>\n
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\nDonate today and help us keep on helping you!<\/span><\/a><\/strong><\/p>\n
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\nIn all the decades I have been a fan, never remember seeing this problem. But sometimes I forget, and sometimes I get busy and barely skim over the newsletter (she said sheepishly). So here is what has been a thorn in my side forever.<\/span><\/p>\n
\nHi Donna. Thanks so much for your support and your nice comments. I don\u2019t believe we\u2019ve ever had this question before.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/location.png\")
<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/location1.png\")
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\n2. Type in your zip code or city\/state.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/location1a.png\")
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\nMy Windows 7 computer came with Windows Live Photo Gallery already installed. On my new HP Windows 10, I no longer have that program and cannot find a download for it online. I have also searched online to buy it but cannot find it. Does anyone out there know how to get it today or another program similar to it? Thank you. Artie<\/span><\/p>\n
\nHi Artie. We wrote an article showing how to install Windows Live Photo Gallery on Windows 10. You can read that article here<\/a>.<\/span><\/p>\n
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\nHi. Ever since the last Windows update, my computer won\u2019t show the pictures in a folder. I tried changing my settings, but I still can\u2019t see pictures in folders. All I get are icons. Please help!<\/span><\/p>\n
\nHi Bennie. You\u2019ll be happy to know it\u2019s an easy fix. Open-File Explorer (Windows key + E). Next, click on \u201cView\u201d, and click on Options > \u201cChange folder and search options\u201d. In \u201cChange folder and search options\u201d, click the \u201cView\u201d tab and uncheck \u201cAlways show icons, never thumbnails\u201d.<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/thumbs.png\")
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\nBennie wrote back: \u201cThank you! Thank you! I thought the update messed up my computer! Bennie\u201d<\/em><\/span><\/p>\n
\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2014\/directgreen.png\")
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\nA big scary window came up on the Windows 10 screen. \u201cSECURITY ALERT FROM MICROSOFT\u201d \u2013 \u201cYour computer\u2019s registration key is Blocked.\u201d Your following personal information is at high risk: \u201cCredit\/Debit Card details \u2013 Online Banking Details \u2013 E-mail Passwords \u2013 Local hard disk data. \u201cContact the Microsoft helpdesk immediately to prevent data theft. Call (Number removed for this newsletter) toll-free. \u201d Enter Windows registration key to unblock \u201cENTER KEY\u201d \u2013 \u2013 urntxxxsecure \u2014 is requesting your username and password<\/span><\/p>\n
\nHi Joann. This is nothing but a tech support scam ad. Please see this page <\/a>for more information. On that page, there are links to our other articles about tech support scams and these contain dozens of screenshots of tech support scams in action.<\/span><\/p>\n
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\nI volunteer with a breed-specific dog rescue organization. Among my duties is looking through long lists of dogs (every day) for dogs that match our mission. Some of the lists are pdf, some Excel, and some are I don\u2019t know what. I can \u201cfind\u201d the breeds with PDF and Excel but is there some way to sort through HTML documents looking for specific words? In the old days, I would have tried a bat file (do you remember those?). I\u2019d appreciate any help to ease this tedious task.<\/span>
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\nOur answer<\/strong><\/span>
\nHi Dennis. You can search Windows by file type or keywords by using the asterisk *.<\/span><\/p>\n![\"Cloudegiht](\"https:\/\/thundercloud.net\/infaove\/images\/2019\/bulldog.png\")
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\nMy search engine keeps changing from Google Search to Bing. I have verified in Google settings that my selected search engine is, in fact, Google Search when I’m using Chrome. Also, whenever I use MS Edge, the setting for the search engine in Edge is Google Search. I have not installed any new extensions in either browser for over a year. I did go into settings on both browsers and cleared all cookies, history, etc. Yet, the search engine keeps coming up with Bing. Whenever I do a search by right-clicking on a highlighted word or phrase, I select “search with Google.” It then shows the Google page briefly, then immediately transfers to www.bingfr,com, then quickly to one or two other sites before ending up on the Bing search screen. I’ve tried using Privacy Badger and uBlock Origin to block the site, but that didn’t work either. Each time I do a complete clear of the cookies in Google, then it resets to Google search. However, it’s a pain to have to re-key in all my user names and passwords on all the secure sites I normally visit. Because I don’t install any extensions, especially in MS Edge, then maybe Microsoft is corrupting my search engine choice if\/when I do a search using MS Edge. What do you think? Also, thank you very much for your help. Mike<\/span><\/p>\n
\nHi Mike. uBlock and Privacy Badger will not block normal (good) websites. Bing whether it be Bing.com or Bing.fr (France) is not a malicious website. The best and easiest way to fix this is to reset both Chrome and Edge and clear your browsing history. Not only will it fix the problem it will also restore each browser to its default settings, which means the default search engine in Chrome will be Google.<\/span><\/p>\n