It’s the last Saturday of June and next week, here in the USA, the fireworks displays will start “popping” up all over. And, of course, i<\/span>t\u2019s Saturday and time for another edition of our Saturday Bonus Questions & Answers.\u00a0<\/span><\/p>\n Sometimes, the best tips and tricks are hidden in the published questions and answers. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n Please help us to continue to help you with your Windows computer questions and help you to stay safe in the crazy world of the Internet. We need your support – even the smallest gift helps us. Please… help us by making a donation.<\/a><\/strong><\/span><\/p>\n Saturday Bonus Questions and Answers – 062924<\/strong><\/span><\/p>\n Please consider giving us a helping hand!<\/strong><\/span><\/p>\n If our computer support & help or our tips and tricks have helped you or made your computer life easier or more productive, please help us with a small donation\u00a0 Your gifts allow us to continue to help you.\u00a0 Take a moment and help us if you can.<\/span><\/p>\n Patricia wants to know if private browsing is good or bad<\/strong><\/span> Our answer<\/strong><\/span> Read our article \u201cSome Things Private Browsing is Good For \u2013 Hint: Privacy is not one of them<\/a>\u201c<\/span><\/p>\n Hope this is what you\u2019re looking for.<\/span><\/p>\n Julia gets a scam call about a compromised IP address from her telephone number<\/strong><\/span> Our answer<\/strong><\/span> To make matters worse, scammers now have the technology to fake the \u201ccalling from\u201d phone number so they can make it appear they\u2019re calling from any phone number \u2013 even legitimate and well-known companies\u2019 phone numbers or even your phone number.<\/span><\/p>\n Always remember that no one is going to call you out of the blue about your computer being infected, your IP address is being compromised, or your computer is in dire need of repairs. It\u2019s never going to happen.<\/span><\/p>\n You did the right thing by hanging up. Good job!<\/span><\/p>\n Carol asks about Windows 7 Backup & Restore in Windows 10 Our answer<\/strong><\/span> But the good news is since System Reset is very reliable and since you can reset your computer (completely wipe out Windows and reinstall a fresh copy of Windows while keeping all your files), the need for an image backup has become much less important. See our article about Windows Reset here<\/a>.<\/span><\/p>\n Also, it\u2019s important to remember that image backups created on one computer should not be used on a different computer.<\/span><\/p>\n For backing up your files and folders and creating a backup you can use if you get a new computer we recommend using Windows File History backup.<\/span><\/p>\n We hope you find this helpful, Carol.<\/span><\/p>\n Sign up for our weekly newsletter, it’s free! Sign up here.<\/strong><\/span><\/span><\/span><\/a><\/span><\/p>\n Sign up for our InfoAve Daily newsletter – it’s free,\u00a0 informative & a quick and easy read!<\/span><\/strong><\/span><\/a><\/span><\/p>\n Rosemarie wants to know how to split her computer screen<\/strong><\/span> Our answer<\/strong><\/span> You can move any program Window left, right, up, or down by using the Windows key and the arrow keys. You can split the screen into 2, 3, or 4 sections this way.<\/span><\/p>\n Windows Key + Left Arrow moves the window to the left side of the screen.<\/span><\/p>\n Windows Key+ Right Arrow moves the window to the right side of the screen.<\/span><\/p>\n Windows Key + Down Arrow moves the window to the bottom of the screen.<\/span><\/p>\n Windows Key + Up Arrow moves the window to the top half of the screen.<\/span><\/p>\n By using the Windows Key and Arrow Keys you can \u201cSplit\u201d the screen into four quadrants.<\/span><\/p>\n We hope this helps you, Rosemarie.<\/span><\/p>\n Ann got a mysterious support pop-up Our answer<\/strong><\/span> However, these kinds of popups can also come from browser extensions and other PUPs, but without checking, we cannot be certain where this support scam popup is coming from. If you continue to see it then you may have installed a browser extension or freeware bundle that is initiating the scam tech support pop-up. You would then need to identify and remove the offending program or extension.<\/span><\/p>\n If you continue to have problems with these pop-ups, never call the tech support number or you\u2019ll be contacting scammers who will try to get you to give them a credit card number.<\/span><\/p>\n If your problems persist, we can check things over with our Cloudeight Direct Computer Care Service<\/a>. We can make sure that nothing is installed on your computer that is causing these pop-ups and make sure your computer is clean and free from anything that shouldn\u2019t be there.<\/span><\/p>\n Please let us know if we can be of assistance.<\/span><\/p>\n Phyllis tells us that all of a sudden, her computer is in black and white<\/strong><\/span> Our answer<\/strong><\/span> Try this: Press and hold down your Windows key while pressing the CTRL key and the C key. The Windows + CTRL + C shortcut enables or disables color filters for the screen.<\/span><\/p>\n You can also turn off Windows 10 Color Filters this way:<\/span><\/p>\n 1. Right-click the start button.<\/span> Hope this helps you.<\/span><\/p>\n \u2014\u2013<\/span> We\u2019ve helped hundreds and hundreds of you with your computers since we started our\u00a0<\/strong>Cloudeight Direct Computer Care Service<\/strong><\/a>! If you\u2019re having computer problems \u2013 we CAN help you!<\/strong><\/span><\/p>\n We all know that sooner or later our computers will start having problems. We can help you with any computer need \u2014 from diagnosing and fixing Windows problems \u2013 to setting up a wireless network for you \u2013 to safeguarding by creating an image-based backup (the only kind that works when you need it to work) \u2013 to cleaning up your computer and optimizing it \u2014 and more. We can do almost anything you need and guarantee our work \u2013 you\u2019re either satisfied or we\u2019ll refund your money.<\/span><\/p>\n We connect to your computer and fix it while you watch<\/strong><\/span><\/p>\n We will connect to your computer via the Internet and fix any problems you may be having. You can\u00a0watch us work and chat with us while we do. If you have any computer questions you\u2019d like to ask we\u2019ll be glad to answer them for you.\u00a0 We don\u2019t just fix your computer, we explain what we\u2019re doing and why we\u2019re doing it and we are right there with the entire time. Since we\u2019ve started we\u2019ve helped hundreds of you with your computer problems and we\u2019ve received dozens of referrals and testimonials from our readers and customers.<\/span><\/p>\n We offer many other computer services too! If you have a problem with your computer \u2013 we can fix it!<\/span><\/p>\n Get more information about Cloudeight Direct Computer Care and or get your repair keys here.<\/a><\/strong><\/span><\/p>\n Frank has a write-protected flash drive and cannot format it<\/span><\/strong><\/span>
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\n![\"Help](\"https:\/\/thundercloud.net\/infoave\/images\/2023\/donate23.png\")
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\nDonate today and help us to keep on helping you!<\/a><\/strong><\/span><\/span><\/span><\/p>\n
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\nHi. Is in-private browsing good or bad? If it\u2019s bad do I turn it off?<\/span><\/p>\n
\nHi Patricia. Private browsing is good for a lot of things \u2013 but keeping your IP address private is not one of them. Private browsing (or Incognito mode on Chrome) is not something you turn on or off \u2013 it\u2019s something you can choose to use or not.<\/span><\/p>\n
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\nI just received a call on my home phone from someone named Allison saying my IP address has been compromised. I hung up on her, mainly because the caller ID had my name and phone number on it. How is this possible, and was this a scam?<\/span><\/p>\n
\nHi Julia. Yes, it is a scam. Always hang up immediately. No one, other than a scammer, is going to call you and say they can see your IP address and tell you that it is compromised. These scammers have auto dialers making millions of calls. They are usually calling from other countries and have hundreds of operators to pick up the calls if someone answers.<\/span><\/p>\n
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\n<\/strong>Is Windows system image reliable? I see it is in the Control Panel under Backup & Restore (Windows 7) I understand it is different than file history.<\/span><\/p>\n
\nHi Carol. Windows System Image backup is not reliable \u2013 it came with Windows 7 and wasn\u2019t very reliable then and that same Windows 7 image backup, for some strange reason, is included with Windows 10 and Windows 11.<\/span><\/p>\n
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\nDear Friends. Thank you for your constant companionship and help in your newsletters. Living in the deep south of France where nothing goes and is very much a senior (82) without \u201ccomputer-speak\u201d I do occasionally need help. I am using Windows 10. How do I split the screen either left-right or above and below?\u00a0 I have a long translation to do and need to be able to see what I have to do and what I have done. Thank you, so much, and best regards.<\/span><\/p>\n
\nHi Rosemarie. Thanks so much for your very nice comments and your support.<\/span><\/p>\n
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\n<\/strong>Hi, Darcy & TC. Just have a question about a System Support pop-up saying that Windows was going to shut down this computer if I didn\u2019t call them immediately. I got it closed after several tries but want to see if you can come on and make sure nothing was hacked or if this is just one of those phishing emails.<\/span><\/p>\n
\nIt sounds like a typical tech support scam from what you described. A tech support scam is an ad that pops up when you click something in an email or while you\u2019re browsing the web. You did the right thing by not calling the tech support number.<\/span><\/p>\n
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\nI was trying to change the text color from white to black under the desktop icons and all of a sudden everything on my computer is now black and white. I have no idea what I would have clicked on for this to happen. I looked up how to change it back but every suggestion I found did not get it back so I can have color again\u2026even my photos are black and white. Is this something you can help me with? Thank you.<\/span><\/p>\n
\nHi Phyllis. Windows 10 has a feature called Color Filters that when activated can everything to grayscale (black and white).<\/span><\/p>\n
\n2. Click Settings<\/span>
\n3. Click Ease of Access<\/span>
\n4. Click Color Filters<\/span>
\n5. Turn off the switch<\/span><\/p>\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/cfilters.png\")
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\nPhyllis wrote back: \u201cThank you so much, TC\u2026you saved me from another day of frustration! It restored my colors\u2026 Phyllis<\/em>\u201c<\/span><\/p>\n
\n![\"Cloudeight](\"https:\/\/thundercloud.net\/infoave\/images\/2014\/directgreen.png\")
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\nI have a USB flash drive that is write-protected. I have tried everything I can to format it, but every time it comes back that it is protected, what can I do?<\/span><\/p>\n
![\"Reg](\"https:\/\/thundercloud.net\/infoave\/images\/2019\/ro2019.png\")
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