{"id":29008,"date":"2024-09-07T08:36:26","date_gmt":"2024-09-07T12:36:26","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=29008"},"modified":"2024-09-07T08:36:26","modified_gmt":"2024-09-07T12:36:26","slug":"saturday-bonus-questions-and-answers-090724","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-090724\/","title":{"rendered":"Saturday Bonus Questions and Answers \u2013 090724"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif;\"><strong>Saturday Bonus Questions and Answers \u2013 090724<br \/>\n<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Meteorological autumn has begun for those of us in the northern hemisphere and meteorological spring has begun for our friends in the southern hemisphere. On top of all that, it&#8217;s Saturday, and it&#8217;s time for a new Saturday Bonus Questions &amp; Answers edition.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Today, as we do every Saturday, we\u2019re featuring some of the questions and answers from past issues of our <a href=\"https:\/\/thundercloud.net\/infoave\/join.htm\" target=\"_blank\" rel=\"noopener\">InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">These questions &amp; answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Please consider giving us a helping hand!<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If our computer support &amp; help or our tips and tricks have helped you or made your computer life easier or more productive, please help us with a small donation\u00a0 Your gifts allow us to continue to help you.\u00a0 Take a moment and help us if you can.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/donate23.png\" alt=\"Help us keep on helping you!\" \/><\/a><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\">Donate today and help us to keep helping you!<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif; color: #21acc4;\"><strong><span style=\"font-family: helvetica, arial, sans-serif;\">Satur<\/span>day Bonus Questions and Answers \u2013 090724<\/strong><\/span><\/p>\n<hr \/>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Judie is careful. She uses Emsisoft and LastPass but still, her email was compromised<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">What I don\u2019t understand about Emsisoft and LastPass is how my email could be compromised in the first place. I have been with you since the beginning; you have taught me so much and fixed my computer a few times, so thank you so much again! I have recommended you every time someone I know gets into a pickle and most have signed up and used you and have always been happy. Judie<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Judie. Thanks for your nice comments. Your email was not compromised, your email password was. Security programs and password managers don\u2019t have anything to do with hackers breaching websites and collecting usernames and passwords. Security breaches occur on Websites where you have logged in \u2013 they have nothing to do with your computer your security software, or your password manager.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">For instance, when Equifax was breached, criminals stole user information and passwords from Equifax, not from personal computers. If Equifax stored your user information, your info was compromised. The same is true of any breach you read about in the news. If your information was on a breached site then it was compromised.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can\u2019t prevent companies on the web from being hacked, all you can do is use strong passwords and change them every few months. There is nothing you can install on your computer that can prevent this.<\/span><\/p>\n<hr \/>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Diane is still not sure what to do about LastPass<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I am not sure what I want or should do regarding my LastPass. Is it still good or do I need to switch to something else? I sure would love to hear your recommendations. You know I will follow you off the edge of the cliff!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Diane. The only reason you would need to change password managers is if you use LastPass on more than one type of device. If you only use it on Windows PCs (laptops, desktops, all-in-ones) you don\u2019t have to do anything. You can continue to use LastPass for FREE on all your Windows PCs. There is no reason to worry about switching to something else.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">But if you use LastPass on your Windows PC and your smartphone or tablet, you\u2019ll either have to pay to keep using LastPass or switch to another free password manager.\u00a0 We recommend <a href=\"https:\/\/www.bitwarden.com\/\" target=\"_blank\" rel=\"noopener\">Bitwarden<\/a> and <a href=\"https:\/\/www.roboform.com\/pricing-personal\" target=\"_blank\" rel=\"noopener\">RoboForm<\/a> &#8211; both have excellent free versions available.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this answers your question and addresses your concerns. If not, let us know.<\/span><\/p>\n<\/div>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Gary received an email from Google<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hello. I received this message claiming to be from Google. Looks like a scam to me. What say you? Gary.<\/span><\/p>\n<p><span class=\"auto-style809\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Email from Google<\/span><\/p>\n<blockquote><p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><em>\u201cChange your compromised passwords<\/em><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">&#x78;&#x78;&#120;&#120;xx&#x78;&#x78;&#x78;&#120;x&#64;s&#x68;&#x61;&#x77;&#46;ca<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Google found some of your passwords online. Anyone who finds them can access your accounts. Your Google Account is still secure: this leak came from somewhere else on the web.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can now secure your saved passwords using Password Manager. Take action (link removed by Cloudeight).<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><em>You can also go directly to: <\/em><a href=\"https:\/\/myaccount.google.com\/security-checkup\"><em> https:\/\/myaccount.google.com\/security-checkup<\/em><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You received this email to let you know about important changes to your Google Account and services\u2026\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Gary. Google does send out these warnings when it finds your Google password or Google account has been compromised. However, this email could also be fake. It says your Shaw.ca email password has been compromised. So, I\u2019d be suspicious if you don\u2019t have a Gmail account or if your shaw.ca account is not associated with a Gmail account.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The best way to address this is not to click any links in that email \u2013 rather sign into your Gmail account and change your password immediately. That way you are safe regardless. It\u2019s a good thing to change your passwords every few months \u2013 especially on email accounts and financial accounts.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you have a Gmail account, to change your Gmail password go to <a href=\"https:\/\/accounts.google.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/accounts.google.com\/<\/a>, and click on \u201cPersonal Info\u201d. And don\u2019t forget to change the password on your shaw.ca email account.<\/span><\/p>\n<\/div>\n<hr \/>\n<div>\n<p><a href=\"https:\/\/thundercloud.net\/direct\/\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style807\" src=\"https:\/\/thundercloud.net\/infove\/images\/2023\/direct2023.png\" alt=\"CLOUDEIGHT DIRECT COMPUTER CARE\" width=\"400\" height=\"118\" \/><\/a><\/p>\n<p><strong><a href=\"https:\/\/thundercloud.net\/direct\/\"><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\">We can fix your Windows computer&#8230; check out our low prices here!<\/span><\/a><\/strong><\/p>\n<hr \/>\n<div>\n<div>\n<footer class=\"entry-meta\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Vic likes Bitwarden but can\u2019t find out how to install it for Chrome<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi guys, it\u2019s me again. Well. I downloaded Bitwarden and it looks good but, I don\u2019t find anywhere that lets me add it to Chrome. Typing it in \u201cextensions\u2019 it replies not found and nowhere in Bitwarden does it inform me how to do this. Can you guys help? Thanks again for all your past help. Have a great day and stay safe. Vic.<\/span><\/footer>\n<footer><\/footer>\n<footer><\/footer>\n<footer class=\"entry-meta\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Vic. Thanks so much.\u00a0 Bitwarden has a Chrome extension available from the Chrome Web Store. <a href=\"https:\/\/chrome.google.com\/webstore\/detail\/bitwarden-free-password-m\/nngceckbapebfimnlniiiahkandclblb?hl=en\" target=\"_blank\" rel=\"noopener\">Click this link in Chrome\u2026<\/a><\/span><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Install the extension, sign in to Bitwarden, and you\u2019re all set!<\/span><\/p>\n<\/footer>\n<\/div>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>John can\u2019t see all his Gmail contacts<br \/>\n<\/strong>I need to update an email address in Gmail contacts. When I go to the Contacts app, it shows only 14 names. I have a lot more than that.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">How do I display all the contacts I know I have?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks for any help you can provide. John<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Our answer<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi John. There are two places where contacts are stored.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Open Gmail, Open Contacts\u2026<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style1\" src=\"https:\/\/thundercloud.net\/infove\/images\/2023\/gmailcontacts.png\" alt=\"Cloudeight InfoAve\" width=\"489\" height=\"599\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You\u2019ll find that your contacts are in two places, Contacts, and Other contacts.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style1\" src=\"https:\/\/thundercloud.net\/infove\/images\/2023\/gmailcontacts1aa.png\" alt=\"Cloudeight InfoAve\" width=\"504\" height=\"822\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you still don\u2019t see the contacts you\u2019re looking for then they were never imported or saved correctly.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">To edit your contacts do this:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">1. Click on the contact you want to edit.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">2. In the popup window that appears, click the blue \u201cEdit\u201d button on the right.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">3. Edit the contact information.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">4. Then click the blue \u201cSave\u201d button which appears when you edit or add info for the contact.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style1\" src=\"https:\/\/thundercloud.net\/infove\/images\/2023\/gmailcontacts3.png\" alt=\"Cloudeight InfoAve\" width=\"600\" height=\"319\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, John.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Tricia wants to get rid of a folder that constantly appears on her desktop<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have a folder that appears on my desktop every time I turn on my computer. No matter how many times I delete it and also delete it from everywhere else it keeps coming back. Do you have any suggestions?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Tricia. Is the folder called \u201cDesktop.ini\u201d? If so that is quite normal for it to repeatedly appear on your desktop.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">It is a configuration file. You can delete it but it will often reappear. If you don\u2019t want to see it anymore\u2026<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2022\u00a0 Type FILE EXPLORER OPTIONS in the taskbar search.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2022\u00a0 Press Enter when you see File Explorer Options appear.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2022\u00a0 Click on \u201cView\u201d at the top of the File Explorer Options dialog.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2022\u00a0 Tick the box next to \u201cHide protected operating system files\u201d.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2022\u00a0 Close the File Explorer Options dialog.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Tricia.<\/span><\/p>\n<hr \/>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/gift23.png\" alt=\"Help us keep on helping you!\" width=\"540\" height=\"119\" \/><\/a><br \/>\n<strong><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Donate today and help us keep on helping you!<\/span><\/a><\/strong><\/p>\n<\/div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Would you be interested in making an automatic monthly gift?\u00a0<a href=\"https:\/\/thundercloud.net\/gift\/\">Visit this page<\/a>. Please help us keep on helping you\u2026 and help us keep you safe on the Web.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Terry is having problems with Edge<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">My Edge browser has been freezing on me for about two weeks now. It doesn\u2019t matter if I use it for the internet or File Explorer or even other programs not developed by Microsoft. It\u2019s a pain. To return to what I was doing, I had to click the mouse a couple of times. I\u2019ve tried restarting and rebooting my PC to no avail. Ideas?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Also, while I have you, following a planned power outage this morning, I restarted my PC and discovered a new Edge browser. It takes up screen space with a left-hand column (which I can turn off) and from what I have seen so far ADVERTISING either above or to the right of the site I\u2019m visiting. Granted, I haven\u2019t spent a lot of time with it, but I don\u2019t like what I see. What can you tell me about this new look?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Terry. I am not aware of any \u2018new\u2019 look in MS Edge. I have the latest version. I would be curious to know what extensions you have added to Edge. If none, then it has to be the Website you\u2019re visiting because it would be disastrous for Microsoft to start using Edge as a billboard. They\u2019re just now gaining on Chrome.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can reset MS Edge if it\u2019s not working the way you want it. Resetting Edge will return its settings to their defaults. It will not disturb your Favorites or Bookmarks.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-the-new-microsoft-edge-browser\/\" target=\"_blank\" rel=\"noopener\"> <strong>Here\u2019s how to reset Edge<\/strong><\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope that works for you.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Terry wrote back: \u201c<em>Hi TC. Thanks, bunches. Your \u2018reset link\u2019 did the trick. All the extra artwork has disappeared, and I have a handle on the so-called vertical shortcuts. The advertising is also gone. Not sure where that came from but I\u2019m glad it\u2019s gone. Once again, TC and Cloudeight are to the rescue. You two are amazing! Please enjoy what\u2019s left of your weekend and stay healthy. Go for a walk! Cheers, Terry.\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sheryl wants to know how to stop a popup on her computer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">How do I stop hphemailaccesshere from popping up on my computer? When I run Emsisoft it doesn\u2019t find malware on my computer. I thought that\u2019s what this was. Can you help? Thanks so much. Warmly, Sheryl<strong>.<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sheryl. It\u2019s a browser extension (search hijacker) that you installed \u2013 most likely by mistake or without knowing it. It probably came bundled in a freeware program you installed.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The best way to get rid of it is to reset your browser. We have written tutorials on how to do this for the 3 most popular browsers:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-chrome-and-clear-browsing-history\/\" target=\"_blank\" rel=\"noopener\">Click here to learn how to reset Chrome<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-the-new-microsoft-edge-browser\/\" target=\"_blank\" rel=\"noopener\">Click here to learn how to reset Microsoft Edge<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-firefox-and-clear-browsing-history\/\" target=\"_blank\" rel=\"noopener\">Click here to learn to reset Firefox.<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Once you reset your browser, it would be a good idea to restart your computer. <\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Sheryl wrote back: <em>\u201cHello. Thank you so much for the tutorials\u2026 it got rid of my browser hijacker. I sure appreciate the help. Warmly, Sheryl.\u201d<br \/>\n<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Beverly wants to stop repetitive spam emails<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi EB &amp; TC, I still enjoy your newsletters with so much info to peruse over or to find answers to any issues. wish to show you a Spam I got 2 days ago. How bold they are and to try and take advantage of people. So disappointing but at least with you folks we learned to recognize. I need to know how to stop repetitive spam e-mails which are so aggravating. Every day I have to add them to the spam folder I use in Windows 10. I add to Block Sender, add to Spam Folder, and every day same ones.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Beverly. If we had the secret to stopping repetitive or all spam emails, we would be millionaires! We\u2019ve tried every anti-spam program known to mankind and the trouble with all of them is they let some spam through \u2013 but put good email in the spam folder.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">There is no secret. We control spam \u2013 we cannot stop it. We receive thousands of emails every week and we see very little if any spam. It\u2019s no secret because we share it with everyone.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you want to learn how to control spam the way we control spam, take a look at the following page:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/control-spam-the-way-we-control-spam\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.thundercloud.net\/infoave\/new\/control-spam-the-way-we-control-spam\/<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">This is how we manage spam and it just plain works.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">One more thing\u2026The miscreants that send spam don\u2019t use real email addresses to send them from, they use forged or stolen email addresses with forged headers to make identifying or blocking the real sender nearly impossible. It takes a lot of digging through email headers to identify the real source of the spam. Google\u2019s spam algorithms work so well at picking up and identifying spam, we rarely get any spam in our inbox, but our spam folder fills up quickly. Every week or so we look in the spam folder to make sure no good email was mistakenly sent to the spam folder \u2013 and very rarely do we ever find a legitimate email in the spam folder \u2013 or a spam email in our inbox. Nothing\u2019s perfect, but Google spam algorithms are as close to perfect as they can be.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Beverly.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2019\/ro2019.png\" alt=\"Reg Organizer - used and recommended by Cloudeight.\" width=\"386\" height=\"139\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Now a<\/span>vailable: Reg Organizer 9.40<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you\u2019re entitled to a free version upgrade to Reg Organizer 9.40. It works great with Windows 10 and Windows 11!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\"><strong>Save $14 on Reg Organizer right now!<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\">Reg Organizer \u2013 A Swiss Army Knife of Windows Tools \u2013 Works Great on Windows 10 and 11!<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Darlene has a browser opening to a search page on Windows startup<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Every time I open Windows. it opens with Edge on a Bing search page, even though I have set Chrome as my default browser in Windows Settings. Is there any way to stop this?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">As soon as that page closes, a window opens with a little message telling me that if I want to continue using Handy Address Book, I will need to purchase a license. As soon as I click okay, another mini window opens asking me if I want to buy the Handy Address Book. I click no, then I have to go up to the corner to close the page of Handy Address<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">First, neither Chrome nor Edge should be in your Startups. Open Task Manager, click on the Startup Tab, right-click on Edge, and disable it. Disable Bing if it\u2019s there. Disable Chrome if it\u2019s in Startups and disable \u201cAddress book\u201d too, if it\u2019s listed in Startups.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Next, you\u2019ll need to reset both Edge and Chrome. I am guessing \u201cAddress Book\u201d is not something installed on Windows, it\u2019s something added to your browser.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-the-new-microsoft-edge-browser\/\" target=\"_blank\" rel=\"noopener\">How to reset Edge<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-chrome-and-clear-browsing-history\/\" target=\"_blank\" rel=\"noopener\">How to reset Chrome.<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps you, Darlene.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sharon says she has to type her password in every time she visits a site that requires a username\/password<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I used to be able to log into sites without entering my password each time, but all of a sudden, I have to enter a password every time. Why?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sharon. If you run a PC cleaner like CCleaner, it will clear your browser history and cache each time you run it \u2014 and you will have to log in every time and enter your password. If you don\u2019t want to log in each time, don\u2019t run the cleaner.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you continue to run the cleaner, you\u2019ll continue to have to type your password every time to log in.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Sharon wrote back: <em>\u201cYes\u2026 I just downloaded the pro version of CCleaner. Thanks for reminding me about CCleaner. Sharon\u201d<\/em><\/span><\/p>\n<hr \/>\n<div>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Ted\u2019s laptop screen went black<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">My laptop just went black yesterday; it will not boot on or to any menu. From what I have described black screen has no activity other than a slight sound when turning on or off but no screen action at all. Is there anything I can try or is it history? Yes, I have it backed up, etc.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Ted. Try this. Make sure the laptop is turned off. Unplug the laptop from the power source (if it\u2019s plugged in). After it\u2019s unplugged, if it has a removable battery, remove the battery. Leave the computer off for 5 minutes. Plug the computer back into a power source, replace the battery, hold down the SHIFT key, and while continuing to hold down the SHIFT key turn the laptop on. Keep holding down the SHIFT key and hopefully, you\u2019ll see Advanced Boot Options appear. If you get that far, click on Troubleshooting in the Advanced Boot Options menu and run Startup Repair.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you cannot boot to the Advanced Boot Options menu, you can try to boot with a Windows 10 installation disc or Windows 10 USB installation drive. If you don\u2019t have one of these, <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-make-windows-10-installation-media\/\" target=\"_blank\" rel=\"noopener\">you can create installation media<\/a> at any time. If you need help with this, let us know.<\/span><\/p>\n<\/div>\n<\/div>\n<hr \/>\n<div>\n<div>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/gift23.png\" alt=\"Help us keep on helping you!\" width=\"540\" height=\"119\" \/><\/a><br \/>\n<strong><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Donate today and help us keep on helping you!<\/span><\/a><\/strong><\/p>\n<p class=\"auto-style809\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Please help us to keep on helping you!<\/strong><\/span><\/p>\n<p class=\"auto-style809\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"> P<strong>lease Help us keep up the good fight with a small gift.<\/strong><\/a><\/span><\/p>\n<p class=\"auto-style8\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style12\">Interested in making an automatic monthly gift?<\/span><span class=\"auto-style12\">\u00a0<\/span><a href=\"https:\/\/thundercloud.net\/gift\/\" target=\"_blank\" rel=\"noopener\"><span class=\"auto-style12\">Visit this page<\/span><\/a><span class=\"auto-style12\">. <\/span><\/strong><\/span><\/p>\n<p class=\"auto-style8\"><span class=\"auto-style12\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Please help us keep helping you\u2026 and help you stay safe on the Web.\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Saturday Bonus Questions and Answers \u2013 090724 Meteorological autumn has begun for those of us in the northern hemisphere and meteorological spring has begun for our friends in the southern hemisphere. On top of all that, it&#8217;s Saturday, and it&#8217;s time for a new Saturday Bonus Questions &amp; Answers edition. Today, as we do every Saturday, we\u2019re\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-090724\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":25613,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3764,1462,2574,4450,2659,2247,4515,2660,4485,2942,1680,4422,4353,3948,4221,4299,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/29008"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=29008"}],"version-history":[{"count":1,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/29008\/revisions"}],"predecessor-version":[{"id":29009,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/29008\/revisions\/29009"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/25613"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=29008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=29008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=29008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}