{"id":30221,"date":"2025-05-10T10:16:43","date_gmt":"2025-05-10T14:16:43","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=30221"},"modified":"2025-05-10T10:16:43","modified_gmt":"2025-05-10T14:16:43","slug":"saturday-bonus-questions-and-answers-051025","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-051025\/","title":{"rendered":"Saturday Bonus Questions and Answers &#8211; 051025"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif;\">Saturday Bonus Questions and Answers &#8211; 051025<\/span><\/strong><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">It&#8217;s almost mid-May. The days are getting longer and warmer, and winter&#8217;s dark days and icy grip are just a memory. And, of course, it&#8217;s Saturday, and you know what that means! It is time for another Saturday Bonus Questions &amp; Answers edition.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Sometimes, the best tips and tricks are hidden in the published questions and answers. And rarely do we post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our <a href=\"https:\/\/thundercloud.net\/infoave\/join.htm\" target=\"_blank\" rel=\"noopener\">InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">These questions &amp; answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 24pt; color: #0000ff;\"><strong>Saturday Bonus Questions and Answers &#8211; 051025<\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Vari wants to know how to save important emails in Gmail<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">HI, I am not sure if this is a suitable question for you both but I thought I would try! I would like to save some very important emails in Gmail and wonder what is the best way to do this. I would like them to be all in one folder and easily accessible. I have never done something like this before so not sure how easy it is or if it is possible. Sorry if this is a very basic question but I have not needed help with this before now so I hope you can help. Many thanks for all your wonderful newsletters and tips. Vari.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Vari. Thanks so much for your kind comments!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can save any label (folder) in Gmail by using Google Takeout.\u00a0<a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/heres-how-to-back-up-your-gmail-and-google-accounts\/\" target=\"_blank\" rel=\"noopener noreferrer\">Read our article here<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">That article describes how to back up your entire Google account \u2013 but you can back up a specified Gmail label (folder) too. All of your Gmail emails are stored in the folder \u201cAll mail\u201d.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps you!<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014\u2013<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Vari wrote back:\u00a0<em>\u201cThank you, TC. Just what I wanted! I was sure you would have the answer! \u2026Best wishes,\u00a0 Vari.\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Ken wants to remove the carets from emails<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You suggested a program that cleaned the carets &gt; from emails that I used on my Windows 7 computer. I recently bought an HP All-in-one 27\u2033 computer with Windows 10 and I can\u2019t remember the name of the program. Whenever you get the chance, could you please send me a link to that very helpful program? Thanks<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Ken. It\u2019s called Email Stripper. According to Snapfiles, it works in all versions of Windows, including Windows 10 and 11, even though the program has not been updated since 2002. You can <a href=\"https:\/\/www.snapfiles.com\/get\/emstripper.html\" target=\"_blank\" rel=\"noopener noreferrer\">read more about it and\/or download it here.<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">To be honest, you don\u2019t need a program to do this, just paste the email with the carets into Notepad, click \u201cFile\u201d \u201cReplace\u201d enter a caret ( &gt;) leave the replace with field blank, and click \u201cReplace all\u201d \u2013 all the carets will be gone.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sandy continually has an online photo editor popping up in her browser<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">All of a sudden, Pixlr Editor Express shows up. I googled it. It\u2019s an online photo editor. How safe is it, and do you have any idea why it popped up on my computer? Thanks again as always.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sandy. Pixlr Editor Express seems to be an innocuous online photo editor. I just looked at it, but I didn\u2019t test it. And I don\u2019t know why it\u2019s popping up on your computer. If it continues and clearing your browser history does not correct the issue, try resetting your browser. Resetting your browser removes (or disables) all your extensions, clears the browser history, and resets it to its default settings.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The fastest way is to reset your browser.\u00a0<a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-your-favorite-browser-an-updated-tutorial\/\" target=\"_blank\" rel=\"noopener noreferrer\">Please see our article here<\/a> to learn how to reset your browser. This article covers Chrome, Firefox, and Microsoft Edge.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Sandy.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/direct\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2014\/directgreen.png\" alt=\"Cloudeight Internet\" width=\"595\" height=\"89\" border=\"0\" \/><\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We\u2019ve helped hundreds of you with your computers since we started our <a href=\"https:\/\/thundercloud.net\/direct\/\">Cloudeight Direct Computer Care Service<\/a>! If you\u2019re having computer problems \u2013 we CAN help you!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/direct\/\" target=\"_blank\" rel=\"noopener\">Get more information about Cloudeight Direct Computer Care and or get your repair keys here.<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jean wants to know about OneDrive<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">OneDrive is on my computer, but I really do not know how to use it. I know it is cloud storage. I have a few documents in it but just a few. Does that mean I have reached my 5 GB limit? I have never signed into it. Some files appear there but I have never put anything into it. I think you have written about it in your newsletter in the past. Could you point me to that, please? I need to become acquainted with OneDrive.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jean. OneDrive automatically (by default) backs up your personal folders (Documents, Pictures, etc.). OneDrive comes with all Windows 10 and Windows 11 computers and you get 5 GB of space free. The files that are in One Drive appear under One Drive in File Explorer. For example, you can see my OneDrive folders in the screenshot below.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/1drive.png%20\" alt=\"Cloudeight InfoAve\" width=\"252\" height=\"416\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have a subscription to Microsoft 365 ($9.99\/month) and with that, I get one terabyte of OneDrive space, so I have a lot more than I\u2019ll ever use, so I will never run out of space. If you don\u2019t have Microsoft 365 or you have not purchased more OneDrive space, you only have 5 GB of free space.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">As far as using it, it\u2019s automatic. OneDrive starts with Windows, and if you\u2019re signed into Windows with a Microsoft account, you\u2019re also signed in to OneDrive. It will automatically back up your personal files \u2013 at least until you run out of space. You can access files in OneDrive as if they were on your PC \u2013 just open the folder under OneDrive and click on the file(s) you want to open.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">There are many other options \u2013 for example, storing files in both locations, closing OneDrive, and moving all files back to your PC. If you have specific questions about OneDrive, we\u2019ll try to answer them for you.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">To sum it up for you. OneDrive starts with Windows and automatically backs up your personal files (Pictures, Documents, Music, etc.) \u201cin the cloud\u201d, but you can access those files as if they were on your computer.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Gail wants to find out where spam is coming from<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">have been receiving emails that appear to be from a dear friend but that I know are not. I have informed her about it and have suggested that she change her anti-malware program to Emsisoft because I think someone has gained access to her contact list &amp; sending out fraudulent emails. My questions are: once I determine the real email account from which these emails come, will replying to it actually be received to that sender? Is there a way to block them? The sender\u2019s real account is always different each time I receive their email disguised as coming from my friend. It\u2019s not so much a big deal as it is annoying. Thanks for any help with this.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Gail. It\u2019s possible that your friend\u2019s (or anyone\u2019s) email address was harvested from the Web and then used as a \u201cFrom\u201d address by a spammer.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If the spammer is an amateur and does not know what he or she is doing, you can find the IP address of the sender and where he\/she is located, but that\u2019s not going to do you a lot of good. Spammers don\u2019t send from real email addresses (they send from forged or random email addresses) and they use thousands of email addresses, so it\u2019s impossible to block them. It\u2019s highly unlikely someone has gained access to her contact list, but very likely that she or someone she sends to has put everyone\u2019s email address in the CC line (instead of the BCC) line and her address and the others in the cc line have been harvested. We have often seen people put dozens and dozens of people\u2019s email addresses in the CC line and thus expose all those addresses to spammers. All that does is expose email addresses to anyone with access to that email.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The best way to control spam is not to block senders, it doesn\u2019t work. The best we have ever found it to use Gmail to filter your mail.\u00a0<a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/you-can-control-spam-the-way-we-control-spam\/\" target=\"_blank\" rel=\"noopener noreferrer\">See this page<\/a>\u00a0to learn how to get a free Gmail account to block spam.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We get hundreds of emails each week, and rarely do we ever see a spam email in our inbox, or a good email in our spam folder. We\u2019ve been controlling spam this way for many years, and we love it because it works.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Gail wrote back:\u00a0<em>\u201cHi TC. Thanks for being so sweet &amp; taking the time to reply. I suspect, based on your information, that the culprit is someone to whom she emails because I don\u2019t think my dear friend even knows what the Cc or Bcc is, much less how to properly use it! If I remember correctly, the latest one\u2019s \u201creal\u201d identity ended something like this _ _ _ _ _ @sc.edu, which makes me think it might be originating from a school or college, but I guess I\u2019ll never know. Anyway, thanks again. I sincerely appreciate it.\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Don wants to set Gmail as his default email program in Windows 10<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">II need to know how to create an association in Control Panel. I have this on more than one site but I most often am trying to send something from Libre Office. This is the message I get. There is no email program associated to perform the requested action. Please install an email program or if one is already installed, create an association in the Default Programs control panel.\u00a0 I use Gmail only. I don\u2019t find that in Default programs. I did click on Mail in default programs but nothing happened. I have been working around this by sending the document to another program but that gets complicated. I thought someone else would ask this and I would see your answer but I guess I am the only one with this problem.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Don. Setting Gmail as the default in Windows is not something we get a lot of requests for. But it can be done and here\u2019s how to do it.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Type default apps in taskbar search. Under Email make sure \u201cChrome\u201d is selected \u2013 even though Chrome is not an email program.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Now open Chrome and click on the 3 vertical dots in the top right corner.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on Settings.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When Chrome Settings opens, click on Privacy and Security.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on Site Settings, then click on the right arrow <strong>&gt;<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Scroll down to Additional permissions and expand that section by clicking the down arrow.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Next to \u201d Protocol handlers\u201d, click on the right arrow <strong>&gt;<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">At the top, make sure the circle next to \u201cSites can ask to handle protocols\u201d is selected.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/protocol-handlers.png\" alt=\"Cloudeight InfoAve\" width=\"603\" height=\"249\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Open Chrome and go to www.gmail.com. In the address bar next to the star, you\u2019ll see an icon that looks like 2 overlapping diamonds. Click that icon. Under \u201cAllow mail.google.com to open all email links?\u201d tick \u201cAllow\u201d, then click \u201cDone\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/g-default1.png\" alt=\"Cloudeight InfoAve\" width=\"485\" height=\"363\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">That\u2019s it. From now on, your email links should open in Gmail.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Don.<\/span><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2019\/ro2019.png\" alt=\"Reg Organizer - used and recommended by Cloudeight.\" width=\"386\" height=\"139\" \/><\/p>\n<p><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong>Now available: Reg Organizer 9.40<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you\u2019re entitled to a free version upgrade to Reg Organizer 9.40. It works great with Windows 10 and Windows 11!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\"><strong>Save $14 on Reg Organizer right now!<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\">Reg Organizer \u2013 A Swiss Army Knife of Windows Tools \u2013 Works Great on Windows 10 and 11!<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Annette wants to copy\/move files on Windows 11<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hello. Is there a copy to \/ move to for Windows 11? I am unable to transfer the files out of the downloads. Any help you can give I would appreciate. Thank you, Annette.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Take a look at our article here. <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-put-copy-to-move-to-on-your-windows-11-right-click-menu\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.thundercloud.net\/infoave\/new\/how-to-put-copy-to-move-to-on-your-windows-11-right-click-menu\/<\/a>. It\u2019s a tutorial on adding \u201cCopy to folder\u201d and \u201cMove to folder\u201d to the right-click menu in Windows 11. You can do it the same way as you did in Windows 10\u2026 but it won\u2019t show up on the main right-click menu, you have to click on \u201cShow more options\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/c2m2.png\" alt=\"Cloudeight InfoAve\" width=\"478\" height=\"461\" align=\"bottom\" hspace=\"0\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/c2m2a.png\" alt=\"Cloudeight InfoAve\" width=\"471\" height=\"417\" align=\"bottom\" hspace=\"0\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Annette.\u00a0<\/span><\/p>\n<hr \/>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Paul is suspicious of a scam<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi. I hope you can help me. In the last two days, I\u2019ve gotten phone calls from a place called \u201d Computer Services\u201d. They said my account has expired and that I should call them at the number at the end of the call. What Account? They indicated a charge has been put on my account of $399.00.The call sounded like it was computer-generated to me. The amount of $399.00 is for 5 years. I thought I knew a scam when I saw one, but this one if it is has me confused. Thank you.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Paul. This is a scam. They can\u2019t charge \u201cyour account\u201d anything if you did not give them a credit card number \u2013 if you did give them a credit card number, call your credit card company ASAP and report you\u2019ve been scammed and they\u2019ll remove the charge and prevent them from charging anything again.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you didn\u2019t give them a credit card number, then just ignore the call. If it\u2019s a cellphone you can block the number they\u2019re calling from. If it\u2019s a landline, call your telephone company and tell them about this and have them block the number.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You may also want to report the calls to local authorities. It\u2019s illegal to threaten people or attempt to extort money or trick people into paying money for something they didn\u2019t ask for or buy.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Paul wrote back: \u201c<em>Hi. Thank you for the quick reply to the question I had concerning the phone scam. I feel a lot better now. Thanks again. Paul<\/em>\u201c<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Leslie says her computer got messed up when she installed Firefox<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I would like to back up my computer for two days to get rid of the mess I made when I put Firefox on. I also took YouTube off as I never use it. (Big mistake) I am 74 and all I usually do is play my apps, and visit with friends on FB. My son and daughter could do this but they will yell at me because they have told me not to touch anything. So please save me and send me the info. Everyone wants my passwords now but can\u2019t get to them. I was on Chrome and want to go back to the 4th of December. It\u2019s really terrible when you are almost 75 and your kids treat you like you are your great-grandchildren\u2019s age. \ud83d\ude42 Thank you so much<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Leslie. Firefox is a browser, it\u2019s not likely that installing it would mess up your computer. If you don\u2019t want it, you can uninstall it. Open your start menu, find Firefox, right-click it and then choose Uninstall. It sounds to me like you allowed Firefox to be your default browser and you had all your favorite bookmarks, etc. saved in Chrome. Installing Firefox does not remove Chrome but if you\u2019re not careful it can take over as your default browser.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can switch your default browser back to Chrome in about 60 seconds. Here\u2019s how:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">1. Right-click your Start button<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">2. Click on Settings<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">3. Click on Apps &amp; Features<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">4. Click on Default Apps<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">5. Under \u201cWeb browser\u201d, click on the icon showing and chose Google Chrome<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">6. That\u2019s it.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can\u2019t uninstall or remove YouTube because it\u2019s a website, not a program. All you have to do is go to <a href=\"https:\/\/www.youtube.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.youtube.com<\/a> \u2013 any time you want to. And if you want to add it to your bookmarks again, just\u00a0<a href=\"https:\/\/tinyurl.com\/vvvpwkc\" target=\"_blank\" rel=\"noopener noreferrer\">see this Cloudeight page<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you need more help or have any other questions, just let us know.<\/span><\/p>\n<\/div>\n<hr \/>\n<h3 class=\"auto-style54\"><span class=\"auto-style9\"><span class=\"auto-style1\"><span class=\"normaltext\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021.png\" alt=\"Please help us  with a small donataion.\" width=\"560\" height=\"186\" \/><\/span><\/span><\/span><\/h3>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>THANK YOU FOR HELPING US!<br \/>\n<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, help you navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style1\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\"><strong>Please help us keep up the good fight with a small gift.<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Would you be interested in making an automatic monthly gift?\u00a0<a href=\"https:\/\/thundercloud.net\/gift\/\">Visit this page<\/a>. Please help us keep on helping you\u2026 and help us keep you safe on the Web.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jean is wondering if a call she got from Amazon is legitimate<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi, I\u2019m just wondering if a phone call I received at 11.30 pm last night was genuine or a hack because it was just like how the hacks work ie took a while to answer, then said it was a call from Amazon and I just hung up straight away as I do with hackers because I thought this was one and if it was genuine, wouldn\u2019t they have called me again, but they haven\u2019t. Thanks so much for all the help you give members. Kindest regards, Jean.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jean. Thanks for your nice comments.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Amazon, Microsoft, Google, etc. will not call you&#8230; the only exception to this would be if you had a problem and you had already been working with them. None of them would call you out of the blue.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Keep in mind it\u2019s easy for hackers and con artists to change the \u201cCalling From\u201d number to anything they want. This is called \u201cspoofing\u201d and with the right software, it\u2019s easy to do.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Anyone calling you for a legitimate purpose would leave a message if you didn\u2019t answer. And if you don\u2019t have voicemail or an answering machine, they would certainly call you back.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You did the right thing.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Karl asks why Consumer Reports doesn\u2019t ever test or review Emsisoft<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I subscribe to Consumer Reports Magazine, and they periodically review and recommend Anti-Virus software, but I have never seen Emsisoft listed in any review, but they list Avast, Norton, etc. Now they claim to be impartial but this puzzles me and I\u2019m sure persuades a lot of readers to go with these mainstream A\/V bundles. As a longtime reader of your newsletters and user of Emsisoft on multiple PCs with not a hint of a problem, I have to wonder\u2026 what gives?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Karl. Regardless of what Consumer Reports promises, products reviewed by produced by sponsors are always favored. That being said, I\u2019ve always taken Consumer Reports reviews of software (and PCs) with a grain of salt. Many of their computer\/software reviews are way off the mark.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">For example. Consumer Reports, in the past, has listed AVAST as one of the top antivirus programs. Oops. In January 2020, after AVAST was outed for collecting and selling its users\u2019 data, it withdrew its recommendation. If Consumer Reports dug down and did extensive testing, they would have been the ones to out AVAST. And if they had tested Avast and its kissing-cousin AVG, they would have noticed they try to install bundled software, including a search-engine hijacker, a Chromium-based \u201csecure\u201d (sure!) browser, and a useless Windows fixer tool.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We use our testing, independent AV lab tests, and our own experience in cleaning malware and PUPS from computers supposedly protected by McAfee, Norton, and others. Additionally, Emsisoft\u2019s customer service is impeccable. They take care of our mutual customers.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We continue to use and recommend Emsisoft.\u00a0 But if I\u2019m looking to buy a new car, a new dishwasher, or a new lawnmower, I will check out Consumer Reports because I believe they do test those kinds of things.\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jerry\u2019s spell-checking stopped working in Chrome<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I know that Google Chrome has a built-in spell checker and it was working great, but a few days ago it stopped working. I tried to turn it back on in Chrome settings but it still doesn\u2019t work. Do you know a way to fix it? I\u2019m thankful for you 2! Please keep up the good work. Jerry.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jerry. Thanks so much for your nice comments.\u00a0 Since turning on Spell Checker in settings didn\u2019t work for you, perhaps you have something installed on your computer on an extension in Chrome that is superseding the built-in spell checker in Chrome. Or it may be that your Chrome browser is corrupted and needs to be repaired.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Try repairing Chrome and see if that fixes your problem. <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-chrome-and-clear-browsing-history\/\" target=\"_blank\" rel=\"noopener\">Just follow the simple instructions on this page<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Let me know if that works for you or if you need more help.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014\u2014\u2013<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Jerry wrote back:\u00a0<em>\u201cThank you so much. I followed your instructions and repaired Chrome and my spell checker is working again! I really appreciate your help. Jerry\u201d<\/em><\/span><\/p>\n<hr \/>\n<p class=\"auto-style809\"><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong>Don\u2019t need any of our products or services right now?<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021.png\" alt=\"Cloudeight Winter Donation Drive\" \/><\/a><br class=\"auto-style13\" \/><br class=\"auto-style13\" \/><span class=\"auto-style808\" style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong>Please help us to keep on helping you!<\/strong><\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide the knowledge you need to navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style13\"><a href=\"http:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 18pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">P<strong>lease Help us keep up the good fight with a small gift.<\/strong><\/span><\/span><\/a><\/p>\n<p class=\"auto-style8\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style12\">Are you interested in making an automatic monthly gift?\u00a0<\/span><\/strong><\/span><\/p>\n<p class=\"auto-style8\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"http:\/\/thundercloud.net\/gift\/\" target=\"_blank\" rel=\"noopener\"><span class=\"auto-style12\">Visit this page<\/span><\/a><span class=\"auto-style12\">. Help us keep helping you\u2026 and help you stay safe on the Web.\u00a0<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Saturday Bonus Questions and Answers &#8211; 051025 It&#8217;s almost mid-May. The days are getting longer and warmer, and winter&#8217;s dark days and icy grip are just a memory. And, of course, it&#8217;s Saturday, and you know what that means! It is time for another Saturday Bonus Questions &amp; Answers edition. Sometimes, the best tips and tricks are\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-051025\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":25613,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3764,1462,2574,1461,4450,2659,1683,1751,2247,2509,2660,2641,1764,1680,4422,4353,3948,4221,4299,3602,10,2366],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/30221"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=30221"}],"version-history":[{"count":3,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/30221\/revisions"}],"predecessor-version":[{"id":30226,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/30221\/revisions\/30226"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/25613"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=30221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=30221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=30221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}