{"id":30504,"date":"2025-07-12T07:53:51","date_gmt":"2025-07-12T11:53:51","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=30504"},"modified":"2025-07-12T07:53:51","modified_gmt":"2025-07-12T11:53:51","slug":"saturday-bonus-questions-and-answers-071225","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-071225\/","title":{"rendered":"Saturday Bonus Questions and Answers &#8211; 071225"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><strong><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif;\">Saturday Bonus Questions and Answers &#8211; 071225<\/span><\/strong><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">July is almost half over, and summer is flying by. Today\u2019s life hack:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">All mushrooms are edible; some only once.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">And yes, it\u2019s Saturday and time for another edition of our Saturday Bonus Questions &amp; Answers<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Sometimes, the best tips and tricks are hidden in the published questions and answers. We rarely post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our <a href=\"https:\/\/thundercloud.net\/infoave\/join.htm\" target=\"_blank\" rel=\"noopener\">InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">These questions &amp; answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/gift23.png\" alt=\"Please help us with a donation and help us to keep on helping you.\" width=\"560\" height=\"186\" \/><br \/>\n<strong><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Donate today and help us keep on helping you!<\/span><\/a><\/strong><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 24pt; color: #0000ff;\"><strong>Saturday Bonus Questions and Answers &#8211; 071225<\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Uwe asks about Microsoft telemetry<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi folks: Thanks for the\u00a0<a href=\"https:\/\/tinyurl.com\/wnan7ov\">tip on Winaero Tweaker<\/a>. I disabled Windows 10 Telemetry (prevent Windows 10 from Phoning home) since I don\u2019t like Windows spying on me. Is there a risk to Windows\u2019 performance in doing this? Please advise. Thanks. Uwe.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Uwe. Remember this, telemetry exists for Microsoft\u2019s benefit and not for yours \u2013 at least not directly. They claim they use it to improve Windows and while that may be true, it won\u2019t harm your computer to turn telemetry off. Keep in mind that you can always turn it back on if turning it off has an undesired effect on your Windows 10 computer.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Personally, with a billion users, I am not too concerned about what Microsoft collects. It would be a company-wrecking disaster for MS if they were discovered using private info collected by Windows 10 telemetry for anything untoward.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Vari wants to know how to save important emails in Gmail<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi, I am not sure if this is a suitable question for you both but I thought I would try! I would like to save some very important emails in Gmail and wonder what is the best way to do this. I would like them to be all in one folder and easily accessible. I have never done something like this before so not sure how easy it is or if it is possible. Sorry if this is a very basic question but I have not needed help with this before now so I hope you can help. Many thanks for all your wonderful newsletters and tips. Vari.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Vari. Thanks so much for your kind comments!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can save any label (folder) in Gmail by using Google Takeout.\u00a0<a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/backup-your-google-accounts\/\" target=\"_blank\" rel=\"noopener noreferrer\">Read our article here<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">That article describes how to back up your entire Google account \u2013 but you can back up a specified Gmail label (folder) too. All of your Gmail emails are stored in the folder \u201cAll mail\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps you!<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014\u2013<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Vari wrote back:\u00a0<em>\u201cThank you, TC. Just what I wanted! I was sure you would have the answer! \u2026<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Donna wants to know more about Grammarly<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I keep seeing advertisements for Grammarly. Is it a safe website? Can I download it and feel safe?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Donna. We use Grammarly every week to help edit the Premium newsletter and every post on our InfoAve site. It\u2019s a great program. The free version works very well; the professional version offers more help and suggestions (passive\/active voice, word choice, punctuation). For most people, the free version should be good enough. Just remember, with the free version, you will be regularly reminded to buy the pro version \u2013 but it\u2019s not too naggy.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/direct\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2014\/directgreen.png\" alt=\"Cloudeight Internet\" width=\"595\" height=\"89\" border=\"0\" \/><\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We\u2019ve helped hundreds of you with your computers since we started our <a href=\"https:\/\/thundercloud.net\/direct\/\">Cloudeight Direct Computer Care Service<\/a>! If you\u2019re having computer problems, we CAN help you!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/direct\/\" target=\"_blank\" rel=\"noopener\">Get more information about Cloudeight Direct Computer Care and or get your repair keys here.<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Sandy\u2019s Windows 11 computer stopped working<br \/>\n<\/span><\/strong>I had to go back to my old computer. My Windows 11 computer stopped working. It wouldn\u2019t let my mouse move and it wouldn\u2019t connect to the internet. So I am using this old computer that is 5 yrs. old. Just wondering if I buy a brand new one, with a different brand, (not Dell) would everything just automatically come onto the new one? That\u2019s what happened on this one. (both being Dells) All the files that were on the W-11 moved over to this computer which is a W-10. I really don\u2019t want all the files I have on the old one to move over to a brand-new computer. Plus this w-10 and that w-11 are so super slow. I know you are the only one that would know what\u2019s going on. I asked around and they don\u2019t know. Thanks for being here for us. I know I bug you way too much.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<br \/>\n<\/strong>Hi Sandy. We\u2019re here to help and you\u2019re not bugging us at all. OK, let\u2019s see if we can help you.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you try starting the Windows 11 PC this way to get to the Recovery Menu? Here\u2019s how:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Turn on your Windows 11 PC using the power switch and watch the screen carefully\u2026 when you see the Dell logo appear turn off the PC using the power switch.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Immediately turn the PC back on and watch the screen carefully\u2026 when you see the Dell logo appear turn off the PC using the power switch.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The third time you do this you should see the recovery menu and it should run Startup repair automatically.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">As far as your question about the files on your old computer showing up on your new one, the only way that would be possible is if you are using OneDrive. If you\u2019re using OneDrive and don\u2019t want the files to show up on the Windows 11 computer just uninstall OneDrive from the new computer or use a different email address when you set up the user account on the new PC.&lt;<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Windows 11 should not be slower than Windows 10; Windows 11 is just as fast or faster than Windows 10.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps you, Sandy. Please let me know if you have more questions.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Sandy wrote back: <em>\u201cTC, you are awesome. Perfect instructions. What would I do without Cloudeight? I will uninstall OneDrive. Thank you Thank you. Your friend forever. Sandy\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Don\u2019s new laptop has USB-type C ports<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have a new laptop and it has a USB type C port. What is that to be used for? I only have regular USB gadgets. Will they work in that port, or would I have fireworks if I plugged a regular USB into it? I like so many rely on your advice.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Don, thank you. Assuming your new laptop also has a standard USB port for your regular USB devices, you are good to go. USB C ports are faster and many of the new USB devices are using the Type C USB protocol. If you need the extra port, you can buy an adapter so you can use your regular USB devices with the USB C port(s) on your laptop. These adapters are generally around $10 (or less). <a href=\"https:\/\/www.amazon.com\/Adapter-High-Speed-Transfer-MacBook-Notebook\/dp\/B09NLYQY3W\/ref=sr_1_1_sspa?crid=37JARZJQPV5P4&amp;keywords=usb+c+adapter+to+usb&amp;qid=1664279929&amp;qu=eyJxc2MiOiIzLjk1IiwicXNhIjoiNC4wMiIsInFzcCI6IjMuOTUifQ%3D%3D&amp;sprefix=usb+c+adapt%2Caps%2C111&amp;sr=8-1-spons&amp;psc=1\" target=\"_blank\" rel=\"noopener\">Here is one I found on Amazon<\/a><\/span><\/p>\n<div>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Brendan wants to switch between keyboard languages on Windows<\/span><\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">This is a request for help in an area that you are probably rarely asked to respond to. I have an Asus laptop, which has an English\/Thai keyboard capability. I would like to have a Thai person use the machine \u2013 to type in Thai characters. I am looking for the possibility of using a single key in order to swap between the languages. I have tried various online help sites, but the solution offered does not appear to have a simple keystroke to revert back to English and I am apprehensive about installing the fix fearing that I may end up with Thai input permanently. I am sorry to be putting this one to you; realizing that you would not probably be able to test the result \u2013 (I assume) not needing dual language keyboards on your machines. Any help\/info would be much appreciated. Many thanks.<\/span><\/p>\n<\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Our answer<\/span><\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Brendan,\u00a0 Yes, you can switch between an English keyboard and a Thai keyboard using mouse clicks or a keyboard shortcut. And we\u2019ll get to that but first I\u2019m going to start from the beginning (adding a language) so that our readers will have an idea of what you\u2019re asking and trying to accomplish..Here are the steps on how to do it on a Windows 10 or Windows 11 computer:<\/span><\/p>\n<ol>\n<li><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Open the Settings app.<\/span><\/li>\n<li><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Go to Time &amp; Language.<\/span><\/li>\n<li><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on Language &amp; Input.<\/span><\/li>\n<li><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Under (or next to) Preferred language click \u201cAdd a language\u201d.<\/span><\/li>\n<li><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">In the list of languages, select Thai. (You can choose \u201cThai\u201d or \u201cNorthern Thai\u201d)<\/span><\/li>\n<li><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on \u201cAdd\u201d<\/span><\/li>\n<\/ol>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Once you have added Thai to the languages, you can switch between Thai and English, by clicking the language icon on the Language bar, which should appear on your taskbar near the clock, and then click on the language you want to use. You can also use a keyboard shortcut to switch between keyboard layouts by using the ALT + SHIFT keyboard shortcut.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Brendan.<\/span><\/p>\n<\/div>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2019\/ro2019.png\" alt=\"Reg Organizer - used and recommended by Cloudeight.\" width=\"386\" height=\"139\" \/><\/p>\n<p><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong>Now available: Reg Organizer 9.40<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you\u2019re entitled to a free version upgrade to Reg Organizer 9.40. It works great with Windows 10 and Windows 11!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\"><strong>Save $14 on Reg Organizer right now!<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\">Reg Organizer \u2013 A Swiss Army Knife of Windows Tools \u2013 Works Great on Windows 10 and 11!<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>David says WinZip is telling him his drivers are outdated<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi. The Microsoft Update 2 days ago messed up my printer which I was using at the time. I should not have received an \u2018update\u2019 during the day as I had requested them to be done outside of the daytime hours when I am using my computer. I rechecked this setting and sure enough, it had been changed without my knowledge. I reset it again.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Microsoft must have realized it had messed things up as a special update was issued overnight, and this morning my printer was back again. I have contacted Epson and downloaded and installed the latest drivers. I keep getting a notice from \u2018WinZip File Updater\u2019 that a number of drivers are out of date and I would like to know if you approve of this \u2018Updater\u2019 before I proceed. All the Best &amp; Stay safe. David.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><br \/>\nOur answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi David. WinZip is malware you need to get rid of it. Never update your drivers unless you\u2019re having problems \u2013 and not just with the printer.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you should ever have problems with your printer after an update or otherwise, unplug your printer, remove your printer from your computer (in Settings &gt; \u201cBluetooth and devices\u201d) then restart your computer. Next, go to your printer manufacturer\u2019s website and download the installation software for your printer. (Do not search for the software and drivers \u2026 go directly to the manufacturer\u2019s website (i.e. hp.com, canon.com, etc.) After you\u2019ve downloaded the installation software for your printer, plug your computer back in and install it the same way you installed it when the printer was new.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Again, never rely on WinZip \u2013 it\u2019s worthless software at best and possibly malware at worst. WinZip was a good company until Microsoft changed Windows (beginning with Windows XP) so you could unzip zipped files on Windows without any third-party programs. WinZip took a huge financial hit and decided to follow the useless scammy software path that borders on malware.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, David.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sandi says her Windows drive (C:) is full<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I\u2019d like to say that you two have gotten me out of several jams and I don\u2019t know where I\u2019d be without you. I have nothing but good things to say about you. So with that said, now I have a bigger problem. \u2018ve just noticed that my C: Drive is full. What are my options and can I take care of it myself? Thank you so much for being there for us. Sandi<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our Answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thank you, Sandi. Here\u2019s something that might help you.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Open File Explorer and find Drive C then Right-click on it and choose Properties. Let me know how free space it shows. You may have plenty of space and the warning is just an errant message.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">After you do that\u2026<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Type Disk Cleanup in the taskbar search and press Enter (or click it) when Disk Cleanup appears in the search results.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When Windows Disk Cleanup appears, you\u2019ll see a dialog asking which drive you want to clean up. It will default to C: drive, and that\u2019s fine.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Next, click OK to let it scan your C drive. It will take a few seconds to scan your C: drive. When it\u2019s done it will show you a list of files that you can clean using Disk Cleanup. But don\u2019t worry about that now. Near the bottom of that dialog, you\u2019ll see a button that says \u201cClean up system files\u201d. Click on that button.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2018\/windowsold-remove1.png\" alt=\"Cloudeight InfoAve\" width=\"502\" height=\"639\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Again, Windows will ask what drive you want to clean up, it will default to \u201cC\u201d. Leave it set to drive C and click OK. Wait a few minutes for Windows to scan your drive. When it\u2019s done you\u2019ll see another dialog. You\u2019ll need to scroll down to see \u201cPrevious Windows installation(s)\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/prev1a.png%20\" alt=\"Cloudeight InfoAve\" width=\"480\" height=\"591\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Tick the box next to \u201cPrevious Windows installation(s)\u201d, then click OK. Windows Disk Cleanup will begin the process of cleaning up and removing the Windows.old folder. Be patient. This will take some time.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">After you do this, go back to File Explorer, find your C Drive, right-click on it, choose \u201cProperties\u201d and see how much free space you have.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Sandi.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Nancy\u2019s husband\u2019s desktop is having monitor issues<br \/>\n<\/strong>Hi. Thank you very much for being there for all of us that aren\u2019t as tech knowledgeable as you are. My question is this: My husband\u2019s monitor is going to a black screen for a second or two while looking at any site, we still have audio and the picture comes back after a second or two, no internet connection is lost, and the computer stays on, it\u2019s happening on and off, no specific time, this has been occurring for about two months I would say, now last evening we tried different things that were recommended from a Google search, like, checking cables are connected properly, doing a Windows Update check and we looked for a driver update also for the monitor, we did all these things, but it\u2019s still doing it. It is a Lenovo desktop computer running Windows 10. Is there anything that you could suggest for us to try and fix this problem? I have the same computer and am running Windows 10 also, mine is fine. Thanks in advance, Nancy and Rob.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><br \/>\nOur answer<br \/>\n<\/strong>Hi Nancy. Do you have another monitor you can try? Or does the desktop have an HDMI output that will allow you to connect it to a TV? If you can connect the desktop to a different monitor or TV you can then determine if the desktop\u2019s monitor is going bad.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I can\u2019t imagine it would be a driver issue. It Is more likely a video card going bad or the monitor failing. If you try the desktop with a different monitor or TV screen, and you don\u2019t have any problems you\u2019ll know it\u2019s the monitor and not the video card, the PC itself. You can then replace the monitor.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Nancy.<\/span><\/p>\n<hr \/>\n<h3 class=\"auto-style54\"><span class=\"auto-style9\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><span class=\"auto-style1\"><span class=\"normaltext\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021.png\" alt=\"Please help us with a small donataion.\" width=\"560\" height=\"186\" \/><\/span><\/span><\/span><\/h3>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>THANK YOU FOR HELPING US!<br \/>\n<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, help you navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style1\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\"><strong>Please help us keep up the good fight with a small gift.<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Would you be interested in making an automatic monthly gift?\u00a0<a href=\"https:\/\/thundercloud.net\/gift\/\">Visit this page<\/a>. Please help us continue to help you\u2026 and help us keep you safe on the Web.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Cathy wants to know what device to use when doing online shopping<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I was wondering if you could have a topic on tablets like the iPad or Samsung or other tablets. I use mine more than my desktop. But I use my desktop when I want to order things because I don\u2019t trust my tablet for ordering from sites. To let everyone know what\u2019s ok and not ok to use the tablets for. Thanks, Cathy.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Cathy. The device you use to connect to the Internet does not make you safer or less safe. Despite wild claims by security software developers and VPN services, the best way to stay safe online is to take time to think before you click. Almost all \u2013 over 95% of identity theft and online theft \u2013 is the result of people clicking links in counterfeit emails that lead to counterfeit sites that look just like the store bank or service you expected to see. Enter your info into these counterfeit sites, and your data will be stolen.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">No matter what security software you use, or if you use a VPN or not, you\u2019ll still be subject to receiving a phishing email. These counterfeit emails appear to be from a real store, financial service, or credit card company. But as we\u2019ve warned many times\u2026 no credit card company, financial service \u2013 or even a legitimate retail establishment is going to send an email to you asking you to \u201cverify your account\u201d, \u201cchange your password\u201d, \u201ccheck to make sure you\u2019ve not been hacked\u201d, or other such calls to action designed to scare you into clicking a link or links in an email.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Legitimate companies, who need you to check something will not entice you to click a link \u2013 they\u2019ll say something like \u201cPlease log into your account\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">It does not matter if you\u2019re using a tablet, smartphone, laptop, desktop, or all-in-one to access the Internet. It does not matter if you\u2019re using a Chromebook. It doesn\u2019t matter if you\u2019re using Windows, Linux, Apple, iOS, or Android. The device and operating system you use to access the Internet is only as safe as the care and thought you use when you are on the Internet.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">This is not to say that you don\u2019t need good antivirus\/antimalware (especially on Windows devices)\u2026 you do. You need it to make sure that your computer is not compromised by software designed to display ads or compromise the info you keep on your devices. For Android and Apple devices- make sure you don\u2019t download software from sources you\u2019re not sure of. Download your apps from Google or Apple sources\u2026 and limit how many you install.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">But as far as identity theft or losing money online\u00a0 \u2014 it does not matter what device you use. To a great extent, it depends on you. Never rush through a purchase. Always use common sense, beware of trickery, and don\u2019t click links in emails from banks, credit card companies, financial institutions, or stores that ask you to verify your information, check your account, or anything else. And most of all, always think before you click.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you have any more questions, let us know, Cathy.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Bev says two of her favorite Web pages are now so big that she can\u2019t see the entire page<\/span><br \/>\n<\/strong>Hi, I first wish to thank you for all your excellent newsletters and daily newsletters. I enjoy both. I have an aggravating issue all of a sudden, that started yesterday. I have 3 start pages I use. One is Pogo.com, and the next is Las Vegas Clark County Library and Cloudeight. Yesterday my Pogo page and Library page are not the 125% that I see is recommended and has been set at forever. They are both magnified and therefore I can\u2019t use them\u2026since I see only part of the page. Your Cloudeight page is normal. Microsoft Edge is normal so I\u2019m using it now till I find a solution. I know my explanation is lacking but I hope you get the gist Lol. Thank you so much. Bev<\/span><\/p>\n<p><span class=\"auto-style1\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Our answer<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Bev. You can adjust any page\u2019s zoom with any browser in seconds using the tips found\u00a0<a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-instantly-make-text-bigger-when-reading-emails-or-web-pages\/\">on this page<\/a>\u00a0and\/or\u00a0<a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/zooming-back-to-zoom-zoom-zoom\/\">this page<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can adjust a page to any size that looks good to you in seconds and it works on any site and in any browser. So, now you know how to make web page content bigger or smaller so it looks perfect to you \u2014 on the fly.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Bev.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Bev wrote back:\u00a0<em>\u201cTC, are you kidding me? That\u2019s way too awesome. Thank you so very much for the quickest fix known. You folks are so awesome. I am so happy to have Chrome back in use. I so appreciate you both. Bev<\/em><strong>\u201c<\/strong><\/span><\/p>\n<hr \/>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sandy G. wants to know about Blue Screens<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Recently, my laptop has done something it never used to do. I am not sure if I can attribute this to the newer version of Windows 10 or not. However, once in a while, not often, right in the middle of doing something, usually while I\u2019m in the web browser, my screen goes to a blue screen with white writing that says my computer has encountered an error and needs to reboot. Then my computer reboots itself. It takes a bit of time to reboot, but it reboots and comes up just fine. I am using a Dell laptop. Any thoughts on what is prompting this to happen?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sandy. A blue screen indicates that you have hardware issues \u2013 most like driver issues. Make sure you don\u2019t have any automatic driver updater programs installed.\u00a0 It\u2019s common to see a blue screen once in a while, but it\u2019s not common to see them frequently. If you\u2019re seeing more than once a month, then you are having driver\/hardware issues.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you get Blue Screens more than once in a while, we suggest you <a href=\"https:\/\/support.microsoft.com\/en-us\/help\/14238\/windows-10-troubleshoot-blue-screen-errors\" target=\"_blank\" rel=\"noopener\">take a look at this Microsoft page<\/a> which can help you troubleshoot your blue screen issue.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you need more help or have more questions, please let us know.<\/span><\/p>\n<\/div>\n<hr \/>\n<p class=\"auto-style809\"><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong><span style=\"font-family: helvetica, arial, sans-serif;\">Don\u2019t need any of our products or services right<\/span> now?<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021.png\" alt=\"Cloudeight Winter Donation Drive\" \/><\/a><br class=\"auto-style13\" \/><br class=\"auto-style13\" \/><span class=\"auto-style808\" style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong>Please help us to keep on helping you!<\/strong><\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide the knowledge you need to navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style13\"><a href=\"http:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 18pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">P<strong>lease Help us keep up the good fight with a small gift.<\/strong><\/span><\/span><\/a><\/p>\n<p class=\"auto-style8\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style12\">Are you interested in making an automatic monthly gift?\u00a0<\/span><\/strong><\/span><\/p>\n<p class=\"auto-style8\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"http:\/\/thundercloud.net\/gift\/\" target=\"_blank\" rel=\"noopener\"><span class=\"auto-style12\">Visit this page<\/span><\/a><span class=\"auto-style12\">. Help us keep helping you\u2026 and help you stay safe on the Web.\u00a0<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Saturday Bonus Questions and Answers &#8211; 071225 July is almost half over, and summer is flying by. Today\u2019s life hack: All mushrooms are edible; some only once. And yes, it\u2019s Saturday and time for another edition of our Saturday Bonus Questions &amp; Answers Sometimes, the best tips and tricks are hidden in the published questions and answers.\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-071225\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":25613,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3764,1461,4515,4411,1678,1,1670,1656,4543,4353,3948,4221,4299,3602,10,2366],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/30504"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=30504"}],"version-history":[{"count":1,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/30504\/revisions"}],"predecessor-version":[{"id":30505,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/30504\/revisions\/30505"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/25613"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=30504"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=30504"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=30504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}