{"id":31156,"date":"2025-11-29T09:08:02","date_gmt":"2025-11-29T14:08:02","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=31156"},"modified":"2025-11-29T09:08:02","modified_gmt":"2025-11-29T14:08:02","slug":"saturday-bonus-questions-and-answers-112925","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-112925\/","title":{"rendered":"Saturday Bonus Questions and Answers \u2013 112925"},"content":{"rendered":"<p><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif;\"><strong>Saturday Bonus Questions and Answers \u2013 112925<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-31157 alignnone\" src=\"https:\/\/www.thundercloud.net\/infoave\/new\/wp-content\/uploads\/2025\/11\/hh25.png\" alt=\"Happy Holidays!\" width=\"520\" height=\"520\" srcset=\"https:\/\/www.thundercloud.net\/infoave\/new\/wp-content\/uploads\/2025\/11\/hh25.png 400w, https:\/\/www.thundercloud.net\/infoave\/new\/wp-content\/uploads\/2025\/11\/hh25-300x300.png 300w, https:\/\/www.thundercloud.net\/infoave\/new\/wp-content\/uploads\/2025\/11\/hh25-150x150.png 150w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><br \/>\n<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">It&#8217;s hard to believe, but The<\/span><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"> Holiday Season is here already. We wish you a very happy and safe Holiday season and a very Merry Christmas. You&#8217;re in luck, because today, as we do every Saturday, we\u2019re featuring some of the questions and answers from past issues of our <a href=\"https:\/\/thundercloud.net\/infoave\/join.htm\" target=\"_blank\" rel=\"noopener\">InfoAve Weekly<\/a> newsletters.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">These questions &amp; answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n<hr \/>\n<p class=\"auto-style1\"><span style=\"text-decoration: underline;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 18pt;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"> <strong>Please consider giving us a helping hand!<\/strong><\/a><\/span><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">If our computer support &amp; help, or our tips and tricks, have helped you or made your computer life easier or more productive, please consider helping us with a small donation. Your gifts enable us to continue helping you.\u00a0 Take a moment and help us if you can.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 18pt;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" class=\"auto-style799\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/donate23.png\" alt=\"Help us keep on helping you!\" \/><\/a><\/span><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong> <a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"font-size: 18pt;\"> Donate today and help us keep helping you!<\/span><\/span><\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif; color: #ff0000;\"><strong>Saturday Bonus Questions and Answers \u2013 112925<\/strong><\/span><\/p>\n<hr \/>\n<div>\n<div>\n<div>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Carol wants to make Gmail her default email program on Windows<br \/>\n<\/strong>Hi, Hope you can help me with something. I do not use Thunderbird anymore, and do not use my RoadRunner email address anymore. I use only Gmail.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The way my computer is set up, and I want to send something email, the email comes up either the RR or Thundercloud accounts, and I cannot send an email.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">What do I need to do to make GMAIL my default? If you can send me instructions, I can do it myself.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Carol. You cannot make Gmail your default easily unless you use Chrome and make a lot of changes in Windows. If you use Google Chrome and want to try setting up Gmail as your default, <a href=\"https:\/\/www.groovypost.com\/howto\/make-gmail-default-windows-10-email-client\/\" target=\"_blank\" rel=\"noopener\">see this tutorial.<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can also make a dedicated shortcut on your desktop and your taskbar for Gmail \u2013 that will open your Gmail account without having to open another browser window. For instructions on how to do that,\u00a0<a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-create-a-taskbar-shortcut-for-gmail-the-right-way\/\" target=\"_blank\" rel=\"noopener\">see our tutorial here<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope these suggestions help you, Carol.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Michael wants to know how to clear browsing history in Microsoft Edge<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I recently started using the new Microsoft Edge browser and I really like it. But I don\u2019t know how to clear the browsing history. I\u2019m a Firefox convert. How do I clear the browsing history in Edge? Thanks for all you guys do to help us all. Michael.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Michael. Thanks! It\u2019s really easy to clear browsing history in the new Edge.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">1. Open Edge<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">2. Type\u00a0<strong>edge:\/\/settings\/clearBrowserData<\/strong>\u00a0in the address bar and press Enter.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">3. A menu will open. Choose the time range \u201cAll time\u201d, and make sure \u201cBrowsing history\u201d, \u201cCookies and other site data\u201d, and \u201cCached images and files\u201d are selected, then press the \u201cClear now\u201d button.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">That\u2019s all there is to it, Michael.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/edge-cbd.png\" alt=\"Cloudeight InfoAve\" \/><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Richard wants an app to prevent recipients from forwarding and copying emails<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">A long time back, you touted an app that blocked users from forwarding, copying and maybe deleting emails as a form of security. I am certain it was an app, but I do not remember its label, so I cannot find it. Do you remember such an app?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">PS. Your site is marvelous. I have promoted it both on my website and in my monthly newsletter. Have been using it for years now. Stay healthy, stay safe\u2026 Best, Richard<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Richard. Thank you for your very kind comments and your support.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I am guessing here, but I think what you\u2019re referring to is not an app but a Gmail feature. If we\u2019re guessing right, it\u2019s called \u201cConfidential mode\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">It was not an app; it was a Gmail feature. While it\u2019s called Confidential mode, we call it a self-destructing email. The email cannot be copied, saved, or forwarded. We are guessing that this is what you were looking for.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can turn it on or off from the compose window in Gmail<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/confidential0.png\" alt=\"Cloudeight InfoAve\" width=\"558\" height=\"430\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/confidential0.png\" alt=\"Cloudeight InfoAve\" width=\"599\" height=\"465\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-send-self-destructing-emails-with-gmail\/\" target=\"_blank\" rel=\"noopener\">See this page\u00a0<\/a>for more information about Gmail\u2019s \u201cConfidential Mode\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Richard.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Richard wrote back:\u00a0<em>\u201cHi TC. That\u2019s exactly what I was looking for re: self-destructive email. Thank you\u2026 Richard.\u201d<\/em><\/span><\/p>\n<\/div>\n<div>\n<hr \/>\n<p><a href=\"https:\/\/thundercloud.net\/direct\/\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style807\" src=\"https:\/\/thundercloud.net\/infove\/images\/2023\/direct2023.png\" alt=\"CLOUDEIGHT DIRECT COMPUTER CARE\" width=\"400\" height=\"118\" \/><\/a><\/p>\n<p><strong><a href=\"https:\/\/thundercloud.net\/direct\/\"><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\">We can fix your Windows computer\u2026 check out our low prices here!<\/span><\/a><\/strong><\/p>\n<hr \/>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/gift23.png\" alt=\"Help us keep on helping you!\" width=\"540\" height=\"119\" \/><\/a><br \/>\n<span style=\"font-size: 18pt;\"><strong><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: helvetica, arial, sans-serif;\">Donate today and help us keep on helping you!<\/span><\/a><\/strong><\/span><\/p>\n<\/div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Would you be interested in making an automatic monthly gift?\u00a0<a href=\"https:\/\/thundercloud.net\/gift\/\">Visit this page<\/a>. Please help us keep on helping you\u2026 and help us keep you safe on the Web.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Paula has a problem with the Task Manager on Windows 11<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi TC &amp; EB. I upgraded from Windows 10 to Windows 11. Overall, I\u2019m pretty happy with Windows 11. But today I ran into a problem. When I open Task Manager, it won\u2019t stay open. It opens for a second and then closes. I looked online for a fix but I don\u2019t want to edit the registry. Can you help me, please? Thanks, Paula.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Paula. Before you do anything else, try this:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">1. Shut down your computer (power it off)<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">2. Make sure no lights are on and everything is off<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">3. Wait 5 minutes.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">4. Power on (turn on) your computer.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Wait for Windows to fully load and then try opening Task Manager.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Let us know if that fixes Task Manager.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Paula wrote back:\u00a0<em>\u201cThank you so much. It worked perfectly. Task Manager is now opening and staying open. Thanks so much. You guys are the best. Paula\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sandy is thinking about using Microsoft OneDrive instead of an external drive<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have been using an external hard drive to store all of my data. I don\u2019t store it on my computer\u2019s hard drive. I\u2019ve been thinking of ditching the external hard drive and using Microsoft OneDrive. Is it possible to use OneDrive like it\u2019s an external hard drive? If so, how do you do that? I have read that I can load it to my external hard drive and use them both, but it talks about if you remove the hard drive and don\u2019t stop OneDrive, you have issues. I\u2019m not sure I would remember that when disconnecting my hard drive to take it somewhere with me. So what I\u2019m looking for is, can I use One Drive like a hard drive, point my Word, etc., to find my documents and save my documents to One Drive only? Thanks again, Sandy.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sandy. I\u2019m going to try to answer your questions about OneDrive but there are a lot of variables. Cloud storage is like an external drive, yet it isn\u2019t. With an external drive, your files are available anytime \u2013 whether you\u2019re online or not. OneDrive can be set up to store files online and on your computer\u2026 or only online.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">OneDrive backs up all your user files and folders (Pictures, Documents, Desktop, Music, Videos, Favorites, etc.) But the free version of OneDrive only gives you 5 GB of backup space \u2013 not nearly enough to back up all your personal files. However, if you purchase or already have Microsoft 365 (which is a Microsoft Office subscription you can get for as little as $6.99 a month) you get 1 TB (1000 GB) of space which should be plenty enough to back up all your personal files.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you don\u2019t have one,\u00a0<a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/p\/microsoft-365-personal\/cfq7ttc0k5bf?activetab=pivot:overviewtab\" target=\"_blank\" rel=\"noopener\">you can get a Microsoft 365 personal subscription for $69.99 a year or $99.99 a month here<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">OneDrive comes pre-installed on all Windows 10 and Windows 11 computers. You\u2019ll find it listed in the Start menu as OneDrive. To use it, all you have to do is open it, sign in to it with a Microsoft account (a @hotmail or @outlook.com or @live.com, or @msn.com email address). If you have Microsoft 365, you already have a Microsoft account.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The only way you\u2019d have issues with the current backup is if you removed the external hard drive and you didn\u2019t uninstall or turn off the current backup program to prevent it from continuing to try to make backups on the external drive that no longer exists (because you unplugged it). Then you would get a lot of error messages from the backup program \u2013 but still, it would not affect the OneDrive backup. You would need to stop the current backup as soon as you set up OneDrive. I do not know what backup program you are currently using, but if you\u2019re using File History, it\u2019s easy to turn off.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">This is a general overview of OneDrive backups and I hope at least it gives you some ideas. If you have more questions, just let us know.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Rob wants to know how to set up File History so it doesn\u2019t run out of space<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Guys. I\u2019m using Windows 10. I have just switched on File History and would like to know what one does when the external hard drive gets full. Do you have to format and start again or replace it with a new hard drive? Please excuse what most may think is a stupid question. Regards, Rob.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Rob. There\u2019s no such thing as a stupid question except for a question not asked.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can set File History to keep files until space is needed so you\u2019ll never run out of space. Under Backup options, under \u201cKeep my backups\u201d &gt; \u201cUntil space is needed\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/fh.png\" alt=\"Cloudeight InfoAve\" width=\"600\" height=\"360\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">This option will delete the oldest backups to make room for newer backups.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Rob.<\/span><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2019\/ro2019.png\" alt=\"Reg Organizer - used and recommended by Cloudeight.\" width=\"386\" height=\"139\" \/><\/p>\n<p><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong>Now av<\/strong><strong>ailable: Reg Organizer 9.88<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you\u2019re entitled to a free version upgrade to Reg Organizer 9.40. It works great with Windows 10 and Windows 11!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\"><strong>Save $14 on Reg Organizer right now!<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\">Reg Organizer \u2013 A Swiss Army Knife of Windows Tools \u2013 Works Great on Windows 10 and 11!<\/a><\/strong><\/span><\/p>\n<hr \/>\n<div>\n<div>\n<footer class=\"entry-meta\">\n<div>\n<footer class=\"entry-meta\">\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sandi doesn\u2019t want to use a password<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have had to start all over again with one of my computers with a clean copy of Windows 10 from the Cloud. You used to have an article a long while ago about how to bypass PINs and passwords, etc., and just have the computer come on at the start page. Have you written an article about how to bypass this feature in Windows 10 and 11, and if so, how do I go about doing it? The computer is a home computer and I\u2019m the only one who uses it.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sandi. Windows 10 has changed. Unless you want to use a local account (local accounts lack some features) you\u2019re going to have to do some sort of sign-in. We recommend you set up a 4-digit PIN. PINs are easier to remember than passwords and offer some protection. Our feelings are that you should always use at least a PIN. Even if no one else but you has access to your PC. malware and bots can access an unprotected computer. If you have an administrator account on your Windows 10 (or Windows 11) PC and remove the password, you potentially give enhanced access to any malicious apps running on your device. Setting up a PIN is easy and does not require you to enter a username every time you log in.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you\u2019re still interested in no protection for your account without going through the work of creating a local account\u00a0<a href=\"https:\/\/docs.microsoft.com\/en-us\/sysinternals\/downloads\/autologon\" target=\"_blank\" rel=\"noopener\">take a look at Autologon<\/a>\u00a0by Microsoft Sysinternals. Once you set it up, as its name suggests, it will automatically log you in.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Sandi wrote back:\u00a0<em>\u201cThank you for answering my question. I\u2019m always learning from your website, and I appreciate all of your information. Please never go away!\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Charles has an old Cloudeight Direct Computer Care Key and wants to know if it\u2019s still good<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I purchased a Cloudeight Direct Computer Care key on July 12, 2016, and I\u2019ve never had to use it thanks to your newsletters and tips and trick. Is my Cloudeight still good or do they expire?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Charles. Thanks for the nice comments. Cloudeight Direct Computer Care repair keys never expire. They are good until you use them. We are glad we have helped you keep your computer running well. Thanks again, Charles.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Debbie is about to throw Chrome to the Curb<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have a question about the Google (Chrome) browser. Ever since Google updated its browser, there are many sites I can no longer get into. I\u2019m about ready to pull my hair out! I have changed privacy settings and whitelisted sites, and still, I can\u2019t access them. I cannot access:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">peoplenews.com<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">facebook.com<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2026and others.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Is there something else I can do? I\u2019m about to throw Google Chrome to the curb!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Debbie. Peoplenews.com is not accessible from any of my browsers (Edge, Chrome, Firefox, or Opera). Either the site no longer exists or it\u2019s down. I have no problem going to\u00a0<a href=\"https:\/\/www.facebook.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.facebook.com<\/a>\u00a0in Chrome. And we have not noticed any degradation of function in Chrome with any of the recent updates.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We suggest you reset Chrome and clear the cache. it only takes a few minutes and you won\u2019t lose your bookmarks or saved passwords.\u00a0<a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-chrome-and-clear-browsing-history\/\" target=\"_blank\" rel=\"noopener\">Here is one of our tutorials<\/a>\u00a0on resetting Chrome and clearing its cache.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Debbie.<\/span><\/p>\n<hr \/>\n<p><a href=\"https:\/\/thundercloud.net\/direct\/\"><img loading=\"lazy\" decoding=\"async\" class=\"auto-style807\" src=\"https:\/\/thundercloud.net\/infove\/images\/2023\/direct2023.png\" alt=\"CLOUDEIGHT DIRECT COMPUTER CARE\" width=\"400\" height=\"118\" \/><\/a><\/p>\n<p><strong><a href=\"https:\/\/thundercloud.net\/direct\/\"><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\">We can fix your Windows computer\u2026 check out our low prices here!<\/span><\/a><\/strong><\/p>\n<hr \/>\n<div>\n<footer class=\"entry-meta\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jeanne wants to know how to set up a Gmail account in Outlook<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Darcy and TC. Once again, I need your help. I am trying to configure my email so Settings and Mail, but I can\u2019t find POP and IMAP. Under Mail is Layout, Compose and reply, Attachments, Rules, Sweep, Junk email, Customize actions, Sync (says \u201cUnable to load these settings\u201d), Message handling, Forwarding, Automatic replies, and subscriptions. Please help me so I can get my Gmail set up in Outlook. Thank you very much, and God bless you. Jeanne.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jeanne. We don\u2019t know what version of Outlook you have. If you have the current version or a recent version you can set up accounts (including Gmail accounts) this way\u2026<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click \u201cFile\u201d at the top.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Then click \u201cInfo\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Under \u201cAccount Information\u201d, look for \u201cAccount Settings\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you click Account Settings, you will see several items appear\u2026 the one you want is at the top.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">It says \u201cAdd or remove accounts or change existing connection settings\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/outlookacct.png\" alt=\"Cloudeight InfoAve\" width=\"600\" height=\"309\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on Account Settings in the drop-down (it is the first one).<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The Email accounts dialog will open. Click on Email, then \u201cNew\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/outlookacct1.png\" alt=\"Cloudeight InfoAve\" width=\"600\" height=\"513\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Once you click on New &gt; Email the following dialog will appear. Just type in the email address you want to set up. And click \u201cConnect\u2019.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/outlookacct2.png\" alt=\"Cloudeight InfoAve\" width=\"600\" height=\"662\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">After you click Connect, you\u2019ll be asked to type in your email account password. After you enter your password click \u201cSign in\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/outlookacct3.png\" alt=\"Cloudeight InfoAve\" width=\"600\" height=\"523\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Note that if you are setting up a Gmail account, when you click \u201cConnect,\u201d a Google sign-in page will appear where you\u2019ll need to enter your username and password, which will then be passed to Outlook.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Outlook can automatically configure Gmail, Outlook.com, Hotmail.com, Yahoo.com, and several others so you don\u2019t have to do anything as far as server settings, etc. Outlook automatically set up email accounts as IMAP, and this is the way it should be.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Also note, if necessary, you can change existing accounts this was,y too.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Jeanne.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sharon K. wants to know where to get Windows 11<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Is Windows 11 free to download? And if so, how do I do it? I have an HP computer with Windows 10.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sharon, You can upgrade Windows 10 to Windows 11 (providing your PC\u2019s hardware supports it) by going to\u00a0<a href=\"https:\/\/www.microsoft.com\/software-download\/windows11\" target=\"_blank\" rel=\"noopener\">this page.<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Before you try to upgrade,\u00a0<a href=\"https:\/\/www.microsoft.com\/en-us\/windows\/windows-11#pchealthcheck\" target=\"_blank\" rel=\"noopener\">go to this page<\/a>\u00a0and make sure your PC can run Windows 11; not all Windows 10 computers can.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Sharon.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jimmie has a friend who is locked out of their PC<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have a good friend who has an HP Pavilion laptop. They stopped using it due to poor internet service from their satellite provider (they live in a rural area). After about a year, the pandemic came along, and they loaned it to their grandchildren to use for remote learning.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Fast forward to the present. They now have fiber internet, and when they started to use it again, they couldn\u2019t get past the login screen. Someone changed the password for Windows, and no one can remember the password. I have searched your site and have been unable to find any information to help them. Naturally, they didn\u2019t create a disc or thumb drive to reset it before loaning it out.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">So, the question is there anything that can be done to reset\/change the login password without a disc or thumb drive? Thank you in advance for any information or assistance you can give. You have helped me on several occasions, and I hope you can help me help them.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks for being there. Jimmie<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jimmie, if they used a Microsoft account to sign in originally and have access to an internet-connected device, they can reset their password online. <a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/change-or-reset-your-windows-password-8271d17c-9f9e-443f-835a-8318c8f68b9c\" target=\"_blank\" rel=\"noopener\">See this page.<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">There are password recovery tools you can buy for $30 to $50.\u00a0<a href=\"https:\/\/www.passcue.com\/windows-password-recovery.html\" target=\"_blank\" rel=\"noopener\">Here\u2019s one<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The only other way we know they\u2019ll be able to access their computer is by doing a factory reset. The only way to do this without a Windows installation disk is to do a factory reset. This will return the laptop to the state it was in the day it was purchased. This means if it came with Windows 7, it would reset to Windows 7 but Windows 10 is still a free upgrade. It will also wipe all the data from the machine so you\u2019ll be starting from scratch.\u00a0<a href=\"https:\/\/www.hp.com\/us-en\/shop\/tech-takes\/how-to-factory-reset-windows-laptop\" target=\"_blank\" rel=\"noopener\">See this page<\/a>\u00a0to learn how to reset an HP laptop.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If the laptop came with Windows 10 then it will have Windows 10 after the reset. If it had Windows 7 (purchased before July 2015)\u00a0<a href=\"https:\/\/www.microsoft.com\/en-us\/software-download\/windows10\" target=\"_blank\" rel=\"noopener\">visit this page<\/a>\u00a0and update to Windows 10 free.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Doing a factory reset will allow you to create a user account and password\/PIN, and it will be like setting up a new computer.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Jimmie.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/gift23.png\" alt=\"Help us keep on helping you!\" width=\"540\" height=\"119\" \/><\/a><\/span><\/p>\n<\/footer>\n<\/div>\n<\/div>\n<\/footer>\n<\/div>\n<\/footer>\n<\/div>\n<div>\n<div>\n<p><strong><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\">Donate today and help us keep on helping you!<\/span><\/a><\/strong><\/p>\n<p class=\"auto-style809\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Please help us to keep on helping you!<\/strong><\/span><\/p>\n<p class=\"auto-style809\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"> P<strong>lease help us keep up the good fight with a small gift.<\/strong><\/a><\/span><\/p>\n<p class=\"auto-style8\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style12\">Interested in making an automatic monthly gift?<\/span><span class=\"auto-style12\">\u00a0<\/span><a href=\"https:\/\/thundercloud.net\/gift\/\" target=\"_blank\" rel=\"noopener\"><span class=\"auto-style12\">Visit this page<\/span><\/a><span class=\"auto-style12\">. <\/span><\/strong><\/span><\/p>\n<p class=\"auto-style8\"><span class=\"auto-style12\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Please help us keep helping you\u2026 and help you stay safe on the Web.\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Saturday Bonus Questions and Answers \u2013 112925 &nbsp; It&#8217;s hard to believe, but The Holiday Season is here already. We wish you a very happy and safe Holiday season and a very Merry Christmas. You&#8217;re in luck, because today, as we do every Saturday, we\u2019re featuring some of the questions and answers from past issues of our InfoAve\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-112925\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":17601,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3770,3764,1462,2574,4498,4472,1461,1683,1751,1678,1,4525,1764,2942,4353,3948,4221,4299,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31156"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=31156"}],"version-history":[{"count":3,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31156\/revisions"}],"predecessor-version":[{"id":31343,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31156\/revisions\/31343"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/17601"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=31156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=31156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=31156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}