{"id":31370,"date":"2026-01-10T10:27:41","date_gmt":"2026-01-10T15:27:41","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=31370"},"modified":"2026-01-10T10:27:41","modified_gmt":"2026-01-10T15:27:41","slug":"saturday-bonus-questions-and-answers-011026","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-011026\/","title":{"rendered":"Saturday Bonus Questions and Answers \u2013 011026"},"content":{"rendered":"

Saturday Bonus Questions and Answers \u2013 011026<\/span><\/strong><\/p>\n

Spring is just 9 weeks away… seems like forever, but it will be here before you know it. And today, as we do every Saturday, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly newsletters.<\/a><\/span><\/p>\n

These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n

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Please consider giving us a helping hand!<\/strong><\/a><\/span><\/span><\/p>\n

If our computer support & help, or our tips and tricks, have helped you or made your computer life easier or more productive, please consider helping us with a small donation. Your gifts enable us to continue helping you.\u00a0 Take a moment and help us if you can.<\/span><\/p>\n

\"Help<\/a><\/span><\/span><\/p>\n

Donate today and help us keep helping you!<\/span><\/span><\/a><\/strong><\/span><\/p>\n

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Saturday Bonus Questions and Answers \u2013 011026<\/strong><\/span><\/p>\n

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Stephen asks about cyber attacks from the \u201cdark web\u201d<\/strong><\/span>
\nI recently closed my account with AllClear ID for which I was paying $8.50 per month on the advice of a friend who has your service and signed me up. She told me you do not recommend these protective services and that they are not worth the money. Is there any type of malware protection I should have no to prevent cyber attacks? I currently have Windows Defender which came with my Windows 10 but that does not detect malware or invasion from the dark web. I was originally using McAfee for 4 years, but when I had Windows 10 installed the computer tech told me not to waste my money on McAfee and that Windows Defender is better. I retired recently and I am 75 years young. I am planning to sign up for a year of service with you as the last technician who came to my home from Geeks-to-You who I have been using charged me $225.00 for 2 hours of work and never solved my issue. Thanks for all your help and for answering my last question!<\/span><\/p>\n

Our Answer<\/strong><\/span>
\nHi Steven. You are not at risk from cyber-attacks from the dark web. You cannot even get on the dark web using a normal browser \u2013 you\u2019d have to use something that uses the Onion network \u2013 like the Tor browser. In an onion network, messages are encapsulated in layers of encryption, like the layers of an onion. The encrypted data is transmitted through a series of network nodes called onion routers, each of which \u201cpeels\u201d away a single layer, uncovering the data\u2019s next destination. So nothing from the dark web will ever be on your computer and no mysterious malcontents sit in the dark corners of the dark web waiting to attack you. The dark web is a place where many go to buy illegal things like drugs. It\u2019s not an attack vector.<\/span><\/p>\n

When people say \u201ccyber attack\u201d they usually mean someone attacking them and stealing their identity. This is not done by a personal attack on you, It\u2019s done because someone tricks you into giving up your personal information usually through a phishing email. And no program can provide you with 100% protection against being tricked -except that software between your ears \u2013 your common sense. Our motto: THINK BEFORE YOU CLICK!<\/span><\/p>\n

We agree that Microsoft Defender is better than McAfee \u2013 but it\u2019s not true that it does not protect you from malware. Malware means anything bad \u2013 viruses, Trojans, etc. In our opinion, Microsoft Defender is better than McAfee but not as good and not as user-friendly as Emsisoft Anti-Malware (which is also an antivirus app and anti-ransomware). You can read more about Emsisoft here.<\/a><\/span><\/p>\n

Finally, Geeks-to-You ripped you off. Paying $225 for computer repair is way too much. I\u2019m writing this answer to you on a Windows 11 laptop for which I paid approx. $250. You can buy a really nice 17\u2033 Laptop for around $540. For $99 you could buy a Cloudeight Direct Computer Care SeniorPass<\/a> which gives you unlimited computer repair sessions for one year and up to three annual checkups.<\/span><\/p>\n

Don\u2019t let people scare you into buying things. Remember the boogeyman is no more real now than he was when you were a kid. Don\u2019t be afraid and don\u2019t let people sell you things by scaring you.<\/span><\/p>\n

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Dianne wants to know if Express VPN is safe<\/strong><\/span>
\nIs Express VPN safe to use? I have a new Windows 11 laptop and wonder if I should just delete the app.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Dianne. It\u2019s safe. but not necessary\u2026 and if something\u2019s not necessary and you\u2019re not going to use it, it should be removed. Keep in mind, also, that Express VPN is not free -so at some point in time, you may need to pay for it.\u00a0 Do you really need a VPN service? A VPN service has some usefulness, but it does not protect you from malware, phishing, ransomware, or identity theft as many VPN services claim to do. Read our article here<\/a> if you want to know about VPNs.<\/span><\/p>\n

You should be able to remove Express VPN using Control Panel or Settings > Apps >Apps & features.<\/span><\/p>\n

if you have more questions or need more help, just let us know.<\/span><\/p>\n

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Beverly is having problems with the sound on her computer<\/strong><\/span>
\nI have lost the volume control on my desktop. I don\u2019t know when I lost it as I usually keep it on mute. I have tried everything Google suggested to restore it. Do you have any suggestions that might restore it? Thanks.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Beverly. Here are some things you can try:<\/span><\/p>\n

Right-click on the Windows 10 start button\u2026 click Settings > System > Sound.<\/span><\/p>\n

1. Make sure your output device is set to Speakers and not headphones if you are not using headphones.<\/span><\/p>\n

2. Make sure your Master volume is not muted and that it is turned up.<\/span><\/p>\n

3. If you still have no sound, click on the Troubleshoot button and run the Windows 10 sound troubleshooter.<\/span><\/p>\n

See the screenshot below for some helpful tips.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

I hope this helps you. Beverly.<\/span><\/p>\n<\/div>\n

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\"CLOUDEIGHT<\/a><\/p>\n

We can fix your Windows computer\u2026 check out our low prices here!<\/span><\/a><\/strong><\/p>\n

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\"Help<\/a>
\nDonate today and help us keep on helping you!<\/span><\/a><\/strong><\/span><\/p>\n<\/div>\n

Would you be interested in making an automatic monthly gift?\u00a0Visit this page<\/a>. Please help us keep on helping you\u2026 and help us keep you safe on the Web.<\/span><\/p>\n

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Luana wants to know if she switches her default browser, will all her desktop icons change?
\n<\/strong>I have been with you since the 90s when I first started using your stationery. I have kept you as my Home Page all thru the years. Now that I am 87, I try to keep up with things. I have used your service on my computer many times. I have not needed any service for my computer. I have a question. I have used Chrome as a browser and also Edge. All my icons on my desktop have Chrome icons for things I saved etc. Now when I clicked on my browser and your Home Page opened, a question appeared and asked me if I wanted to make Microsoft Edge my default. Yes, I prefer it to Chrome after reading things from you but my question is, if I click on that default, what will happen to all those chrome icons on my desktop? Will they change to Edge Icons, will I lose them, or what? Please send me an answer so that I will know what to do. Blessings and thank you, Luana.
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\nOur answer
\n<\/strong>Hi Luana. Thanks for your long-time support.<\/span><\/span><\/span><\/p>\n

Your icons will not disappear. When you switch your default browser from Chrome to Edge, your icons will all change to the Edge icon (a blue stylized \u201cE\u201d) instead of the Chrome icon.<\/span><\/p>\n

The Chrome browser shortcut icons look like this:<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

The Microsoft Edge Browser shortcut icons look like this:<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

So, your desktop shortcut icons will change in appearance from Chrome\u2019s icon to Edge\u2019s icon, but they won\u2019t change positions on your desktop, and they won\u2019t disappear.<\/span><\/p>\n

We hope this helps you, Luana.<\/span><\/p>\n

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Janet wants to change the name of the administrator account on her computer<\/span><\/strong><\/span>
\nMy son got a new computer with Windows 11 on it and he gave me his Windows 10 computer. I really like it. But now my question is this. How do I change the administrator account name? Also, I\u2019m using Thunderbird. How can I change it? I am having trouble changing this computer to my liking. I really like your newsletters and your website. They have helped me so much. Thank you.<\/span><\/p>\n

Our answer<\/span><\/strong><\/span>
\nHi Janet. Thanks! Here is how to the change administrator account name on Windows 10 using the Control Panel.<\/span><\/p>\n

1. Type Control Panel into the Taskbar search<\/span>
\n2. Then click Open or press enter when you see Control Panel<\/span>
\n3. Under User Accounts, click on Change Account type<\/span>
\n4. Select the account you want to rename.<\/span>
\n5. Click on Change the account name.<\/span>
\n6. Type the new user account name in the box.<\/span><\/p>\n

Keep in mind when you look in C:\\users\\ you\u2019ll see the old name (whatever name he used) will be there but as far as logging in and the account name you see, it will be whatever you named it. Everything else will remain the same (including Thunderbird). You may need to add your account to Thunderbird if your son set it up. But that\u2019s easy to do and it\u2019s also easy to delete other accounts from it too. Thunderbird won\u2019t be affected by the administrator account name change \u2013 as the actual account name in C:\\Users will not change.<\/span><\/p>\n

Another thing you can do, if you want to, is creating a new administrator account with your name and sign-in information and once you get everything set up the way you want it, you can delete your son\u2019s account. Go to Settings > Accounts > Email & Accounts > Add account. You can choose to add a Microsoft account or a local account and give that account administrator privileges.<\/span><\/p>\n

If you want, you can even change the password or PIN if you think it\u2019s necessary. If you need to do that, let us know.<\/span><\/p>\n

We hope this helps you, Janet.<\/span>
\n\u2014\u2014\u2014-<\/span>
\nJanet wrote back: \u201cThanks so much for your help. I created a new account of my own and deleted my son\u2019s account. I couldn\u2019t have done this without you!\u201d<\/em><\/span><\/p>\n

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Sandy says Microsoft got into her computer and changed her passwords<\/span><\/strong><\/span>
\nI turned my computer on after being gone all day and I come to find out Microsoft changed all my passwords. I couldn\u2019t get into any of my Gmail accounts. I had a doozy of a time trying to change all of them. How can they do that?<\/span><\/p>\n

Our answer<\/span><\/strong><\/span>
\nHi Sandy. Microsoft would not arbitrarily change your passwords \u2013 it would result in billions of dollars worth of class-action lawsuits and perhaps criminal charges.<\/span><\/p>\n

I have no idea what happened but we can assure you it was not Microsoft. It almost sounds like you were scammed by someone pretending to be Microsoft \u2013 it happens more than anyone realizes.<\/span><\/p>\n

You should use a good password manager to generate, store, and protect your passwords. There are several good free password managers out there -including Bitwarden, LastPass, and RoboForm. All of those also offer inexpensive paid versions with more features.<\/span><\/p>\n

We hope this helps you, Sandy.<\/span><\/p>\n

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\"Reg<\/span><\/p>\n

Now av<\/strong>ailable: Reg Organizer 9.88<\/strong><\/span><\/p>\n

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you\u2019re entitled to a free version upgrade to Reg Organizer 9.40. It works great with Windows 10 and Windows 11!<\/span><\/p>\n

Save $14 on Reg Organizer right now!<\/strong><\/a><\/span><\/p>\n

Reg Organizer \u2013 A Swiss Army Knife of Windows Tools \u2013 Works Great on Windows 10 and 11!<\/a><\/strong><\/span><\/p>\n

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