{"id":31837,"date":"2026-04-04T10:27:38","date_gmt":"2026-04-04T14:27:38","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=31837"},"modified":"2026-04-04T11:29:39","modified_gmt":"2026-04-04T15:29:39","slug":"saturday-bonus-questions-and-answers-040424","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-040424\/","title":{"rendered":"Saturday Bonus Questions and Answers &#8211; 040426"},"content":{"rendered":"<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 24pt;\"><strong>Saturday Bonus Questions and Answers &#8211; 040426<\/strong><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/easter21.png\" alt=\"Wishing you and your family a joyous and blessed Easter!\" width=\"435\" height=\"117\" \/><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Tomorrow is Easter. We wish you and your family a blessed and joyous Easter. And today, of course, is Saturday, and i<\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">t&#8217;s time<\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"> for another edition of Saturday Bonus Questions and Answers.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Sometimes the best tips and tricks are hidden in the questions and answers we publish. And we rarely post questions and answers on this website. Today, we\u2019re featuring some of the questions and answers from past issues of our <a href=\"https:\/\/thundercloud.net\/infoave\/join.htm\" target=\"_blank\" rel=\"noopener\">InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">These questions &amp; answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/gift23.png\" alt=\"Please help us with a donation and help us to keep on helping you.\" width=\"560\" height=\"186\" \/><br \/>\n<strong><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Donate today and help us keep on helping you!<\/span><\/a><\/strong><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 24pt; color: #339966;\"><strong>Saturday Bonus Questions and Answers &#8211; 040425<\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Yvonne wants to know why she has so many Chrome processes running <\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I noticed that I have an excess of (11) Chrome.exe 32 processes open in Task Manager. Chrome is my default browser. Do I need all of these? They are using more than a bit of memory. I took a screenshot, but I don\u2019t see a way to include it in this form. I haven\u2019t a clue as to what I can \u201cstop\u201d or \u201cend\u201d without screwing up things. My favorite motto is: \u201cThou shalt not screw up my computer.\u201d Thanks!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Yvonne. Back in the old days, and still, with some older browsers, the browser opened all pages\/tabs in the same process. While this sure looked good in Task Manager, if\/when the browser crashed, all the pages\/tabs that were open, and all your extensions, all crashed together.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Chrome opens each tab\/page in a separate process \u2013 and it also opens active extensions in separate processes. While this makes it look like you have many Chrome browsers open in Task Manager, it\u2019s only Chrome showing each tab\/page and active extension as a separate process.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you close a Chrome process, you\u2019ll end up closing a tab\/page or extension.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps explain why you have so many Chrome processes showing in Task Manager.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Phyllis wants to know what we think of Nord VPN<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I can\u2019t tell you how much I appreciate your willingness to dig in and get it done. I will be a staunch supporter of both of you as you continue to help so many of us. I will also be more careful and not get into trouble, if possible! Phyllis<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Phyllis. Thanks so much for your kind words!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Nord VPN makes so many false claims in their TV commercials that I wouldn\u2019t know where to begin. I\u2019ll make it simple. A VPN does not protect you from spam, malware, identity theft, hackers, or anything else. A VPN is like a proxy that routes your Internet traffic through a VPN server. With a VPN provider, you can choose to appear to be from Eastern Europe, Japan, China, the USA, Europe, South America, or some other place in Canada than you are.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">But it\u2019s not true that a VPN prevents you from having your identity stolen, protects you from malware, or keeps hackers away \u2013 it merely hides your IP address. Most people have their identities stolen by falling for fake emails and counterfeit websites. Most people get malware by downloading bundled software where the program they want is bundled with stuff they don\u2019t. VPNs cannot protect you from being tricked.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/vpn-the-myth-and-the-facts\/\" target=\"_blank\" rel=\"noopener noreferrer\">Please read this Cloudeight article<\/a> for more information about VPNs.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Save your money, Kelly. Don\u2019t believe much of what you read or hear about VPNs.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Paul wants to know why his start menu looks different than ours<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I love your newsletters and read them both as soon as I get them. But I have a problem. Whenever you have a tip about the start menu, you show screenshots of a Windows 10 start menu with programs on it. When I open my Windows 10 start menu, all I see are tiles. What am I doing wrong?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Paul. Thanks! I\u2019m guessing you\u2019re not using a tablet. If you are then you won\u2019t get the Desktop\/Laptop Start menu we show in our article. If you\u2019re using a desktop\/laptop, make sure you don\u2019t have Tablet mode turned on. Do this:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Right-click the Start button.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click \u201cSettings.\u201d<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click \u201cSystem\u201d<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">In the \u201cSystem\u201d settings window, click \u201cTablet mode\u201d in the menu on the left.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Make sure that the Tablet mode is not turned on. Your settings should look like the settings shown in the screenshot below.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/tabletmode.png\" alt=\"Cloudeight Windows 10 Tips\" width=\"469\" height=\"392\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Once you\u2019ve checked on Tablet mode, let\u2019s check to make sure you don\u2019t have your Start menu set up as full-screen. If you do, you\u2019ll see no apps\/programs \u2013 all you\u2019ll see are tiles sprawling across your desktop. Let\u2019s check this.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">1. Right-click the taskbar.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">2. Click \u201cTaskbar settings\u201d.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">3. When the \u201cTaskbar settings\u201d window opens, click \u201cStart\u201d (in the menu on the left.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">4. In the Start menu settings window, make sure \u201cShow more tiles on Start\u201d is off \u2013 and more importantly, make sure \u201cUse Start full screen\u201d is turned off.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/startfull.png\" alt=\"Cloudeight Windows 10 Tips\" width=\"437\" height=\"601\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Paul.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Paul wrote back: <em>\u201cThanks so much! You nailed it. I had my Start menu set to full screen. I have no idea how that happened, but thanks to you, it\u2019s set up right now. Keep up the great work. Paul.\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/direct\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2014\/directgreen.png\" alt=\"Cloudeight Internet\" width=\"595\" height=\"89\" border=\"0\" \/><\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We\u2019ve helped hundreds of you with your computers since we started our <a href=\"https:\/\/thundercloud.net\/direct\/\">Cloudeight Direct Computer Care Service<\/a>! If you\u2019re having computer problems, we CAN help you!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/direct\/\" target=\"_blank\" rel=\"noopener\">Get more information about Cloudeight Direct Computer Care and or get your repair keys here.<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Clint is having big problems with his PC<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I\u2019m pretty sure I am developing a hardware problem and will probably have to replace the desktop since it is too old to convert to Windows 11. I was gone from home for two weeks, and it took over two hours to get updated and booted. It\u2019s always been fast, and I keep it clean and well-maintained (which you tell me every time you have worked on it). When I hit the start button, it shows starting, but it never gets far enough to take the monitor out of sleep mode. I just push the power button and stop the PC. Sometimes I have to go through this sequence dozens of times until it finally gets far enough to start the monitor. Then it will go on through the boot process, but very slowly.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I know you don\u2019t address hardware problems, but I thought I would just share with you what is going on. The reason I am writing is to ask for help in getting set up for changing to another desktop. I\u2019m not sure I have my backups set up right. You have recommended several times in the past to use file history for backup to an external drive. I have a 2T Seagate external drive, and I think I would be well advised to format that and establish a fresh backup in preparation for another desktop pc. You have covered this several times in the newsletter, but I can\u2019t seem to find how to search for those instructions. I have at least two sessions of remote from you if I need to have you work on this issue, but if you think I can accomplish this with just coaching from you, I can give it my all. I haven\u2019t purchased another PC yet, but I will probably do it soon, as this super-slow PC is driving me nuts! Clint<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If your desktop were my computer, I would do a Windows 10 reset and choose the option to keep all my files. This type of Reset saves your files, wipes out Windows and all your programs, reinstalls a fresh copy of Windows, and puts all your files back on your PC. Then all you have to do is reinstall the programs you want. Windows makes this easier by leaving a list of programs that were removed on your desktop after the Reset. <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-reset-windows-10-keep-your-personal-files\/\" target=\"_blank\" rel=\"noopener\">To learn more, see this page.<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">And since you pointed out we had never published a tutorial on formatting a drive, we wrote one. <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-format-a-drive\/\" target=\"_blank\" rel=\"noopener\">See our article on formatting a drive here<\/a>. And <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/how-to-use-file-history-to-back-up-your-computer\/\" target=\"_blank\" rel=\"noopener\">our article on File History backups is here<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Clint.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Maria asks about Microsoft OneDrive backups<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">How can I check where my backups are being stored? I have an external hard drive, but I also have Microsoft 365 and 1 TB of space. I would prefer my backups to be stored in the cloud since external drives sometimes fail.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Maria. The cloud backup you\u2019re referring to is called OneDrive. If you\u2019re using it you\u2019ll see a cloud icon in the taskbar on the right side near the clock. You can see what it looks like in the screenshot below.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2025\/oneicon.png\" alt=\"Cloudeight InfoAve\" width=\"398\" height=\"58\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">To see your backups, click on that icon and then click \u201cView Online\u201d in the window that appears.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you\u2019re not using OneDrive to back up your computer, type OneDrive in the taskbar search and press Enter when OneDrive (app) appears in the search results. If you\u2019re not already backing up using OneDrive, you\u2019ll be asked to log in with your Microsoft account info (the same info you use to log in to Microsoft 365). Once you do that, you can set up your backup. OneDrive is customizable, but just using it with its default settings backs up your files and folders (Documents, Pictures, Music, Desktop, Videos, etc.). So you don\u2019t have to change any settings to start and maintain a good backup using OneDrive.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Maria.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Lee wants to know why links don\u2019t open up with his email program anymore<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I used to use Outlook 2010, and when I clicked on an email link on a website, it automatically opened a new Outlook email for me to complete. However, since I had to stop using Outlook as Sky Mail won\u2019t accept it anymore, can you please tell me how to link my new email client, say Gmail, so that a website email link will open a new Gmail email? At the moment, it still opens Outlook. Thanks for all the help this past year and all your great advice and tips.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Lee. Thank you! The program that opens email links is not determined by your email service; it is determined by your Windows 10 settings.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Type DEFAULT APPS in the taskbar search and press Enter<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">In \u201cDefault apps,\u201d click on \u201cMail.\u201d<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Select \u201cGoogle Chrome\u201d.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Close Settings<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2020\/default.png\" alt=\"Cloudeight InfoAve\" width=\"588\" height=\"572\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Now open Chrome and click on the 3 vertical dots in the top right corner.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on Settings.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When Chrome Settings opens, click on Privacy and security.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on Site Settings, then click on the right arrow\u00a0<strong>&gt;<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Scroll down to Additional permissions and expand that section by clicking the down arrow.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Next to \u201d Protocol handlers\u201d, click on the right arrow\u00a0<strong>&gt;<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">At the top make sure the circle next to \u201cSites can ask to handle protocols\u201d is selected.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/protocol-handlers.png\" alt=\"Cloudeight InfoAve\" width=\"603\" height=\"249\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Open Chrome and go to <a href=\"https:\/\/www.gmail.com\/\" target=\"_blank\" rel=\"noopener\">www.gmail.com<\/a>. In the address bar next to the star, you\u2019ll see an icon that looks like 2 overlapping diamonds. Click that icon. Under \u201cAllow mail.google.com to open all email links?\u201d tick \u201cAllow\u201d, then click \u201cDone\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/g-default1.png\" alt=\"Cloudeight InfoAve\" width=\"485\" height=\"363\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">That\u2019s it. From now on, your email links should open in Gmail.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Lee.<\/span><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2019\/ro2019.png\" alt=\"Reg Organizer - used and recommended by Cloudeight.\" width=\"386\" height=\"139\" \/><\/p>\n<p><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong>Now available: Reg Organizer 9.88<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you\u2019re entitled to a free version upgrade to Reg Organizer 9.88. It works great with Windows 10 and Windows 11!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\"><strong>Save $14 on Reg Organizer right now!<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\">Reg Organizer \u2013 A Swiss Army Knife of Windows Tools \u2013 Works Great on Windows 10 and 11!<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Judy wants to know if this program will speed up her Internet connection<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Recently, I did a speed test on my laptop using speedtest.org. Anyway, my download was 5.17 Mbps, and the upload was .51 Mbps. Not very good, but much better than dial-up. The site pointed out a file to download called SG TCPOptimizer 4, which is supposed to provide an intuitive interface for tuning and optimizing the Internet connection. I wonder if you know of it and if it can make a difference. I don\u2019t want to put it on my computer for fear it is Spyware. I value your opinion. Thanks for your time. Judy L.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Judy. It won\u2019t hurt your computer to try it. And it\u2019s free. And it may increase your speed, but only nominally (maybe a few tenths of Mb). Read this honest review here. But whether you have 5.17 Mbps or 5.5 Mbps, you\u2019re not going to notice a difference. The only way you\u2019re going to get noticeably faster speeds is by using an ISP that can provide it, or paying extra if your ISP offers a \u201ctiered\u201d service.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">It is not spyware, but I think is more of a psychological fix than one that will make a real difference.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jean wants to print a contact sheet of all the files in a folder<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have 190 photos in a folder and want to print them off on a contact sheet as thumbnails. When I click on one photo and want to highlight the rest and press CTRL+A, the highlight on the first photo disappears. Do I have to highlight all the photos individually, if so, how do I do this? If pressing CTRL+A should highlight all the photos, why am I not achieving this? I would add that this is the first time I have ever tried anything like this, so I consider myself a \u2018dummie\u2019. Thanks for any help you can give.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jean. First, select the first photo in the folder. After the first folder is selected, leave it selected, and then use CTRL+A to select all the rest. The first photo will remain selected, and all the remaining photos will be selected as well.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">It works well \u2013 I just tried it.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2022\/selectall.png\" alt=\"Cloudeight InfoAve\" width=\"600\" height=\"452\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Jean.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Brian says he wants to renew Restoro, but Emsisoft keeps telling him it\u2019s no good<\/span><\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Last year, I purchased Restoro, and it\u2019s due for renewal soon. My malware program, Emsisoft, keeps informing me it has a bad reputation. Can you help, please?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Our answe<\/span><\/strong>r<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Brian. Be thankful for\u00a0<a href=\"https:\/\/thundercloud.net\/emsisoft\/\">Emsisoft.<\/a> Restoro is one of the many \u201cone-click wonder\u201d scams on the web. No program can fix serious Windows problems with a click. If such a program existed, Microsoft would buy up the rights to it and include it with Windows. Restoro is a scam and a waste of money. Not only is it a scam and worthless, but it can also cause serious problems with your Windows computer.\u00a0 <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/restoro-and-reimage-sued-for-26-million-see-we-told-you-so\/\" target=\"_blank\" rel=\"noopener\">Read even more about Restoro here.<\/a><\/span><\/p>\n<hr \/>\n<h3 class=\"auto-style54\"><span class=\"auto-style9\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><span class=\"auto-style1\"><span class=\"normaltext\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021.png\" alt=\"Please help us with a small donataion.\" width=\"560\" height=\"186\" \/><\/span><\/span><\/span><\/h3>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>THANK YOU FOR HELPING US!<br \/>\n<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week, we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, help you navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style1\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\"><strong>Please help us keep up the good fight with a small gift.<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Would you be interested in making an automatic monthly gift?\u00a0<a href=\"https:\/\/thundercloud.net\/gift\/\">Visit this page<\/a>. Please help us continue to help you\u2026 and help us keep you safe on the Web.<\/span><\/p>\n<hr \/>\n<p><span class=\"auto-style1\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sandy has some questions about Gmail<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When I reply to a message in my Inbox in my Gmail account, the message disappears and is gone. Where does it go? Is there a setting I can change so it stays in my Inbox after I reply? Also, is there an easy way to move a message from Promotions to the Inbox and keep it going to the Inbox instead of Promotions? Gmail is not my main email, but I use it regularly, and it drives me crazy. I\u2019m so used to Outlook on my computer (not online). We need a how-to book on Gmail. I always seem to have trouble working through it. I guess I don\u2019t take a lot of time with it. Sandy<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Our answer<\/span><\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sandy.\u00a0\u00a0Every email you reply to is saved in the Sent folder as well as in the All Mail folder. I am not sure why you\u2019d want to do this, as you always have 2 copies of every mail you reply to (in Sent and All Mail), but if you don\u2019t want emails to be removed from your inbox when you reply to them, do this\u2026<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Disable the \u201cSend and Archive\u201d button. By default, when you reply to an email in Gmail, the message is automatically archived and removed from your inbox. To disable this, follow these steps:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click the gear icon near the top-right corner to open Settings.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click \u201cSee all settings\u201d.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">In the General tab, find the \u201cSend and Archive\u201d section.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Select Hide &#8216;Send &amp; Archive\u201d button in reply.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click \u201cSave Changes\u201d<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Now, when replying to messages, you will click using the button that says \u201cSend\u201d instead of \u201cSend &amp; Archive\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">In some cases, you might need to make one more change, in Settings:&gt;All Settings<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on \u201cInbox\u201d at the top,<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Choose \u201cDefault\u201d from the dropdown instead of \u201cUnread first\u201d.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click \u201cSave changes\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Sandy.<\/span><\/p>\n<hr \/>\n<p><span class=\"auto-style1\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Candace wants to wipe out her backup files and start over<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi there! I used an external hard drive to back up my files, etc., while using OneDrive. I have since uninstalled OneDrive and would like to delete all the files in the drive and start fresh without any OneDrive files being copied. I currently have File History turned off. What steps need to be taken to run File History on a clean external hard drive? Thanks much. Candace<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Our answer<\/span><\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Candace. OneDrive files are stored in the cloud (on a web server), not on an external drive, so I\u2019m confused a little bit.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you want to wipe everything off your external drive, open File Explorer, and find your external drive under \u201cThis PC\u201d. Right-click on the external drive and choose Format. It will default to \u201cQuick Format,\u201d which is fine for this operation. You\u2019ll get a warning that all files on the drive will be erased\u2026just click OK. It will take a few minutes for the formatting to complete. Once it\u2019s done, your external hard drive will be empty and ready for use.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">In Windows 11, to set up File History, make sure your external drive is connected to your PC. Type FILE HISTORY in the taskbar search and press \u201cEnter\u201d when you see \u201cFile History app\u201d appear. Once File History opens it should automatically detect your drive. The default settings should be fine unless you have a reason to change them.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Candace. If you need any more help, just let us know.<\/span><\/p>\n<hr \/>\n<div>\n<p><span class=\"auto-style1\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jean has 2 questions\u2026<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have 2 questions. Whenever I right-click on a photo, document, or other file, it defaults to Outlook. I do not like Outlook. I can\u2019t do what I want to do. Once upon a time, Outlook was not in the picture. Why have things changed, and how can I put things back to the time before Outlook took over?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Would you clarify Google TakeOut, please? Thanks for your assistance. Jean.<\/span><\/p>\n<\/div>\n<div class=\"auto-style1\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><\/div>\n<div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jean.\u00a0You control the default apps in Windows 10. It has not changed.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Type DEFAULT APPS in the taskbar search and press Enter When Default Apps opens, click on whatever is showing under \u201cPhoto viewer\u201d and change it to what you want.\u00a0 I\u2019m not sure how Outlook got under Photo Viewer since Outlook is an email program. You will also need to make sure the defaults for the other file types are set correctly.\u00a0 You may have to open Default Apps &gt; Choose default apps by file type.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Are you sure Outlook is not under \u201cEmail\u201d in Default apps? if it is, click on \u201cOutlook\u201d under \u201cEmail\u201d and select whatever mail program you prefer.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Google Takeout is a way you can download all your Google Account apps (Google Photos, Google Docs, Gmail, etc.). to your computer.\u00a0<a href=\"http:\/\/https\/\/www.thundercloud.net\/infoave\/new\/google-takeout-its-nothing-like-chinese-takeout\/\">See our article here<\/a>.<\/span><\/div>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Jean.<\/span><\/p>\n<\/div>\n<\/div>\n<hr \/>\n<p class=\"auto-style809\"><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong><span style=\"font-family: helvetica, arial, sans-serif;\">Don\u2019t need any of our products or services right<\/span> now?<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021.png\" alt=\"Cloudeight Winter Donation Drive\" \/><\/a><br class=\"auto-style13\" \/><br class=\"auto-style13\" \/><span class=\"auto-style808\" style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong>Please help us to keep on helping you!<\/strong><\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide the knowledge you need to navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style13\"><a href=\"http:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 18pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">P<strong>lease Help us keep up the good fight with a small gift.<\/strong><\/span><\/span><\/a><\/p>\n<p class=\"auto-style8\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style12\">Are you interested in making an automatic monthly gift?\u00a0<\/span><\/strong><\/span><\/p>\n<p class=\"auto-style8\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"http:\/\/thundercloud.net\/gift\/\" target=\"_blank\" rel=\"noopener\"><span class=\"auto-style12\">Visit this page<\/span><\/a><span class=\"auto-style12\">. Help us keep helping you\u2026 and help you stay safe on the Web.\u00a0<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Saturday Bonus Questions and Answers &#8211; 040426 Tomorrow is Easter. We wish you and your family a blessed and joyous Easter. And today, of course, is Saturday, and it&#8217;s time for another edition of Saturday Bonus Questions and Answers. Sometimes the best tips and tricks are hidden in the questions and answers we publish. And we rarely post\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-040424\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":20677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3770,3764,4496,1461,4450,4424,1683,1751,2247,4515,4383,2883,4525,1680,4385,4353,3948,4221,4299,3602,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31837"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=31837"}],"version-history":[{"count":4,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31837\/revisions"}],"predecessor-version":[{"id":31841,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31837\/revisions\/31841"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/20677"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=31837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=31837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=31837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}