{"id":31876,"date":"2026-04-11T09:50:38","date_gmt":"2026-04-11T13:50:38","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=31876"},"modified":"2026-04-11T09:50:38","modified_gmt":"2026-04-11T13:50:38","slug":"saturday-bonus-questions-and-answers-041126","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-041126\/","title":{"rendered":"Saturday Bonus Questions and Answers \u2013 041126"},"content":{"rendered":"

 <\/p>\n

Saturday Bonus Questions and Answers \u2013 041126<\/strong><\/span><\/p>\n

Seems like yesterday, the ground was white with snow, and going outside in the cold was an unpleasant experience. Now, the daffodils and tulips are blooming, the trees are budding; spring is here! And YES! You’re right! It IS Saturday, and time for another edition of our\u00a0 Saturday Bonus Questions & Answers.<\/span><\/p>\n

Today, as we do every Saturday, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n

These questions & answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n

\n

Please consider giving us a helping hand!<\/strong><\/span><\/p>\n

If our computer support & help, or our tips and tricks have helped you or made your computer life easier or more productive, please help us with a small donation. Your gifts allow us to continue to help you.\u00a0 Take a moment and help us if you can.<\/span><\/p>\n

\"Help<\/a><\/span>
\nDonate today and help us to keep helping you!<\/a><\/strong><\/span><\/p>\n

\n

Saturday Bonus Questions and Answers \u2013 041126<\/strong><\/span><\/p>\n

\n

Annabelle could switch between Gmail accounts, but now cannot<\/span><\/strong><\/span>
\nI had my and my husband\u2019s Gmail accounts both on my PC,\u00a0 but I could go back and forth between accounts and read emails without signing in and out. Last night\u00a0 I clicked on something that changed the way I did this. I think one of the accounts was the default. So sorry, I get so upset, and then I panic. By now, I have everything messed up. Do you have a tip to help me get things back to the way they were?<\/span><\/p>\n

Our answer<\/span><\/strong><\/span>
\nHi Annabelle, it sounds like you just need to add your (or your husband\u2019s) Gmail account back to your primary account. You can choose either account as the primary account \u2013 you\u2019ll still be able to access both accounts separately if you need or want to. Here\u2019s a little tutorial for you. You can do this on either account\u2026<\/span><\/p>\n

Here\u2019s the correct way to access multiple Gmail accounts from one Gmail account.<\/span><\/p>\n

In the top right corner of Gmail, locate your account picture or icon and click it. Then click \u201cAdd account\u201d at the bottom and enter your other Gmail address and password. Don\u2019t worry. \u201cAdd account\u201d is not the same as \u201cCreate account,\u201d so you won\u2019t be creating a new account; you\u2019ll just be adding the second Gmail account you created to your original (primary) Gmail account, so you can access both of your Gmail accounts from the same place.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

As you can see in the screenshot above, we (Cloudeight) have 3 Gmail accounts. You\u2019ll notice we have added 2 additional Gmail accounts to our main account. Now we can access them all from one Gmail account.<\/span><\/p>\n

And now you know how to create a second (or third, or fourth) Gmail account and access all your Gmail accounts from your primary Gmail account.<\/span><\/p>\n

Let me know if this works for you or if you need more help, Annabelle.<\/span><\/p>\n

\n

Sandy has some questions about Gmail<\/strong><\/span>
\nWhen I reply to a message in my Inbox in my Gmail account, the message disappears and is gone. Where does it go? Is there a setting I can change so it stays in my Inbox after I reply? Also, is there an easy way to move a message from Promotions to the Inbox and keep it going to the Inbox instead of Promotions? Gmail is not my main email, but I use it regularly, and it drives me crazy. I\u2019m so used to Outlook on my computer (not online). We need a how-to book on Gmail. I always seem to have trouble working through it. I guess I don\u2019t take a lot of time with it. Sandy<\/span><\/p>\n

Our answer<\/span><\/strong><\/span>
\nHi Sandy.\u00a0\u00a0Every email you reply to is saved in the Sent folder as well as in the All Mail folder. I am not sure why you\u2019d want to do this, as you always have 2 copies of every mail you reply to (in Sent and All Mail), but if you don\u2019t want emails to be removed from your inbox when you reply to them, do this\u2026<\/span><\/p>\n

Disable the \u201cSend and Archive\u201d button. By default, when you reply to an email in Gmail, the message is automatically archived and removed from your inbox. To disable this, follow these steps:<\/span><\/p>\n

Click the gear icon near the top-right corner to open Settings.<\/span>
\nClick \u201cSee all settings\u201d. <\/span>In the General tab, find the \u201cSend and Archive\u201d section. <\/span>Select the ” Hide ‘Send & Archive\u201d button in reply. <\/span>Click \u201cSave Changes\u201d<\/span><\/p>\n

Now, when replying to messages, you will click using the button that says \u201cSend\u201d instead of \u201cSend & Archive\u201d.<\/span><\/p>\n

In some cases, you might need to make one more change, in Settings:>All Settings<\/span><\/p>\n

Click on \u201cInbox\u201d at the top,<\/span>
\nChoose \u201cDefault\u201d from the dropdown instead of \u201cUnread first\u201d.<\/span>
\nClick \u201cSave changes\u201d.<\/span><\/p>\n

We hope this helps you, Sandy.<\/span><\/p>\n

\n

Linda wants to know where to find temporary Internet files on Windows 11<\/strong><\/span>
\nHello. It has been a few years since I last wrote with a question, but now is the time.<\/span><\/p>\n

I was in the Paradise Campfire, the deadliest fire in California\u2019s history. We survived, Praise the Lord, but we lost our computers. I didn\u2019t play on the computer for many months afterward, but we finally bought new ones. I was pleased to discover that I still had all my friends\u2019 email addresses and mail saved in \u201cOld Mail\u201d on AOL. I am learning how to use the new computer, but I do have a question for you. How do I view my \u201ctemporary Internet files”?<\/span><\/p>\n

I used to be able to go there to retrieve things that I normally wouldn’t be able to save. I think they were found in temporary files, but I am not sure. I would click on an email link to listen to a song, but there was no way to save it on my computer until I discovered I could get it from the temporary internet files. Please tell me how to find that list now on the new Windows 11 computer. Thank you, Linda<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Linda. We hope all is well with you now. That must have been a harrowing experience. We\u2019re glad you\u2019re doing well. It is nice to hear from you again.<\/span><\/p>\n

The location of Temporary Internet Files varies by browser. First, before you will be able to see the folders below, you\u2019ll need to show hidden files and folders. To do that, type FOLDER OPTIONS in the taskbar search. When you see \u201cFile Explorer Options\u201d appear in the search results, press \u201cEnter\u201d.<\/span><\/p>\n

In the Folder Options dialog that opens, click on the View tab at the top. Tick the circle next to \u201cView hidden files, folders, and drives\u201d and click \u201cApply\/OK\u201d.<\/span><\/p>\n

\"Cloudeight<\/span><\/p>\n

Once you do that, you\u2019ll be able to navigate to the hidden directories where temp Internet files are stored. Here are the locations for the most popular browsers.<\/span><\/p>\n

Chrome stores temporary Internet files at:<\/span><\/p>\n

\u201cC:\\Users\\<Your Username>e\\AppData\\Local\\Google\\Chrome\\User Data\\Default\\Cache\u201d<\/span><\/p>\n

Microsoft Edge stores temporary Internet files at<\/span><\/p>\n

\u201cC:\\Users\\<Your Username>\\AppData\\Local\\Microsoft\\Windows\\Caches\u201d<\/span><\/p>\n

Firefox stores temporary Internet files at<\/span><\/p>\n

\u201cC:\\Users\\Your Username>\\AppData\\Local\\Mozilla\\Firefox\\Profiles\\<profile>\u201d (Firefox profile is numerical)<\/span><\/p>\n

I hope this helps you, Linda.<\/span>
\n\u2014\u2014\u2014\u2013<\/span>
\nLinda wrote back:\u00a0\u201cThank you so very much for your quick reply and for all the help you give me and so many others through your emails and website. Have a wonderful day! Linda.\u201d<\/em><\/span><\/p>\n

\n

\"CLOUDEIGHT<\/a><\/p>\n

We can fix your Windows computer\u2026 check out our low prices here!<\/span><\/a><\/strong><\/p>\n

\n

Joyce wants to know where to download IrfanView<\/strong><\/span>
\nConcerning Irfanview: I would like to download this program that you recommended in your newsletter. It has been such a long time since I downloaded a new program that I don\u2019t remember which download I should use to download just the correct program for my 64-bit computer. Can you please help me? I guess I am just getting too old and afraid to do these things anymore.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Joyce. Go to the following page:<\/span><\/p>\n

https:\/\/www.snapfiles.com\/downloads\/irfan\/dlirfan.html<\/a><\/span><\/p>\n

On that page, click on the \u201cDownload the 64-bit version\u201d link. Just FYI, if you have a 64-bit computer, you can run any 32-bit program, so even if you downloaded the 32-bit version, it would work<\/span><\/p>\n

Let us know if you need anything else.<\/span><\/p>\n

\n

Ken wants to know the best way to transfer files from an old computer to a new one<\/strong><\/span>
\nWhich way do you recommend transferring data from an old computer to a new computer? I\u2019m in the process of buying a new desktop and would like to know the best way to accomplish this task. Thank you.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Ken. The best and easiest way to transfer data from one computer to another, in my opinion, is this way.<\/span><\/p>\n

1. Use an external hard drive. If you don\u2019t have one, you can buy a 1 TB external hard drive for less than $75.<\/span><\/p>\n

2. Plug the external drive into a USB port on the old computer and copy the contents of C:\\Users\\Your User Name (If you don\u2019t know your username, open a command prompt. Type CMD in the taskbar search and press Enter when the Command Prompt appears. At the prompt, type WHOAM. Your computer name and user name will be displayed in this format: computer-name\/username.<\/span><\/p>\n

3. Once you\u2019ve copied the entire C:\\Users\\Your Username folder to the external drive, you\u2019ll have all your files and folders copied to your external drive.<\/span><\/p>\n

4. Plug the external drive into your new computer, and open the folder you copied. Then, one at a time, open Pictures, Documents, Music, Videos, and Desktop. On the new computer, open the corresponding folder and copy the contents of the folder on the external drive to the corresponding folder on the new computer. DO NOT MOVE THE ENTIRE FOLDER FROM THE EXTERNAL DRIVE TO THE NEW COMPUTER. Only copy the contents of the folders to the corresponding folders on the new computer.<\/span><\/p>\n

If you need more help or if something isn\u2019t clear to you, let me know.<\/span><\/p>\n

\n

Paul\u2019s SD card reader isn\u2019t working<\/strong><\/span>
\nI have an HP Pavilion PC, and the SD Memory card reader has stopped working. I\u2019ve searched the net but can not find any answers. Your help and advice, please. Kind regards, Paul.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Paul. This is a hardware problem. It\u2019s most likely the card reader that is bad. You can tell by trying a different card with it and seeing if it works. If you can\u2019t get it to work, don\u2019t spend a lot of time or money on it. You can buy a portable SD Memory Card Reader for less than $15. It plugs into any available USB port, so no installation is required. If your card reader is not working, don\u2019t spend time trying to fix it.<\/span><\/p>\n

Walmart and Amazon have SD and Micro SD card readers that plug into any USB port on your computer for around $12.00. You can also buy them at BestBuy and other stores that sell computer products and peripherals.<\/span><\/p>\n

I hope this helps you, Paul.<\/span><\/p>\n

\n

Now available: Reg <\/span>Organizer 9.88<\/strong><\/span><\/p>\n

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you\u2019re entitled to a free version upgrade to Reg Organizer 9.88. It works great with Windows 10 and Windows 11!<\/span><\/p>\n

Save $14 on Reg Organizer right now!<\/strong><\/a><\/span><\/p>\n

Reg Organizer \u2013 A Swiss Army Knife of Windows Tools \u2013 Works Great on Windows 10 and 11!<\/a><\/strong><\/span><\/p>\n

\n

Des asks about PrivAzer<\/strong><\/span>
\nHi guys, in the old days, we used CCleaner to unclutter the computer; however, once Windows 10 came on the scene, we were told that there was a compatibility issue and to stop using it. I have since upgraded to Windows 11 and came across a piece of software called Privazer, which does much the same thing. I use it all the time without any problems, but would like your opinion as to its safety and effectiveness. Many thanks.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Des. PrivaZer is a good program\u2026 we recommend it along with a couple of others to replace CCleaner. Here is that article.<\/a><\/span><\/p>\n

Also, keep in mind that Windows Storage Sense comes with Windows and does a decent job of keeping your computer clean as well. Read our article about Windows Storage Sense here.\u00a0<\/a><\/span><\/p>\n

We hope this helps you, Des.<\/span><\/p>\n

\n

Elaine wants to know how to email us when she gets a new computer<\/strong><\/span>
\nHi, my computer is quite old, and I don\u2019t know how to find out how old it is. I will be getting a new one at some stage and will want Thunderbird email installed again. If this computer crashes, how do I email you about the new one? Do you just need my email address to come on to the new one and help me set it up, and whatever else I need to be done? Thanks so much. Elaine.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Elaine. Since you have an Outlook.com account, you can email us from any internet-connected device, including a brand-new computer. So, if you get a new computer with Windows 11 on it, it will come with Microsoft Edge (browser). You can open Edge and go to https:\/\/www.outlook.com\/<\/a> and log into your Outlook.com account, and email us. It\u2019s that easy.<\/span><\/p>\n

You can also contact us on your new computer by opening the Edge browser that comes with Windows 11 and going to https:\/\/thundercloud.net\/contact.htm<\/a> and contacting us from there. Just be sure to include your email address so we can reply to you.<\/span><\/p>\n

This is a tip for everyone. One of the best things about having a Gmail or Outlook.com (or any webmail account) is that you don\u2019t need Outlook or any other email program to send and receive emails.<\/span><\/p>\n

While having an email client like Thunderbird, OE Classic, Outlook, etc. is more convenient for most people, if you have a webmail account and you get a new computer, you can open a browser and send and receive email even if you haven\u2019t yet installed an email program.<\/span><\/p>\n

We hope this helps you, Elaine.<\/span><\/p>\n

\n

Carol uses AbleWord and wants to know if it handles Excel files, too<\/strong><\/span>
\nI am so glad, thanks to you, that I won\u2019t be forced to pay Microsoft to continue using MS Word. AbleWord is a great option. My question is: Will this also cover my Excel documents? Thanks so much for all your advice. It is much appreciated!<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Carol. Thanks for your kind comments. AbleWord only replaces MS WORD; it does not replace Microsoft Office. To open Excel docs, you need to have MS Excel or an equivalent.<\/span><\/p>\n

ONLYOFFICE<\/a>, Open Office (www.openoffice.org<\/a>) and Libre Office (www.libreoffice.org<\/a>) are all complete office suites that replace Microsoft Office. All of them offer alternative programs equivalent to MS Word, MS PowerPoint, MS Excel, and MS Access. There are other free office suites, too, but these are the ones we\u2019re most familiar with.<\/span><\/p>\n

\n

\"Please<\/span><\/span><\/span><\/h3>\n

THANK YOU FOR HELPING US!
\n<\/strong><\/span>
\nWhen you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n

Did you know that we provide support to thousands of people? Every week, we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n

Thanks to your gifts, we do more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, help you navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n

Please help us keep up the good fight with a small gift.<\/strong><\/a><\/span><\/p>\n

Would you be interested in making an automatic monthly gift?\u00a0Visit this page<\/a>. Please help us continue to help you\u2026 and help us keep you safe on the Web.<\/span><\/p>\n

\n

Robert was upgraded from Windows 10 to Windows 11<\/strong><\/span>
\nCan you restore my computer to an earlier time? I logged on today, and everything was gone. I previously had Windows 10, and it was upgraded to the new Windows 11.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Robert. You cannot use System Restore to restore your computer to an earlier time when you have upgraded (or been upgraded) to a new version of Windows. The only ways you can do this are:<\/span><\/p>\n

1. If it\u2019s been less than 10 days, you can go back to the previous version of Windows.<\/span><\/p>\n

2. If it\u2019s been more than 10 days, you can try a system reset.<\/span><\/p>\n

Please see this page<\/a> if it\u2019s been less than 10 days since you upgraded to a new version of Windows.<\/span><\/p>\n

The instructions on that page are pretty simple, but if you still need help, please let us know<\/span><\/p>\n

\n

Benoit wonders if it\u2019s better to leave a computer running all the time or to shut it down daily<\/strong><\/span>
\nI was having a heated discussion with one of my geek friends: Is it better to leave our computers running all the time and just reboot after an update, or turn them off daily?<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Benoit. We have had that discussion ourselves! We both leave our computers running 24\/7. The only time we reboot is when it\u2019s necessary \u2013 for instance, when a Windows update requires it.<\/span><\/p>\n

If we\u2019re going to be away for a few days, we shut our computers down in case of a storm.<\/span><\/p>\n

Here is an article we wrote some time ago.<\/a><\/span><\/p>\n

\n
\n

Euan wants to know if Windows 10 has predictive text features like Smartphones <\/strong><\/span>
\nIs there a way to write emails on my computer that will automatically show the words that are similar to the suggested ones that I am looking for, as it does with Predictive Text? Just similar to what it does with mobile phones? Many thanks to you and good wishes.<\/span><\/p>\n

Our answer<\/strong><\/span>
\nHi Euan. Windows 10 offers a predictive text feature. Whether or not it works with your email program depends on the email program.<\/span><\/p>\n

Here\u2019s how to enable text prediction in Windows 10.<\/a><\/span><\/p>\n

Windows 11 also has predictive text as well.<\/span><\/p>\n

I hope this helps you, Euan.<\/span>
\n\u2014\u2013<\/span>
\nEuan wrote back, \u201cIt works! Many, many thanks. Euan.\u201d<\/em><\/span><\/p>\n<\/div>\n

\n

Don\u2019t need any of our products or services right<\/span> now?<\/strong><\/span><\/p>\n

\"Cloudeight<\/a>

Please help us to keep on helping you!<\/strong><\/span><\/p>\n

When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide the knowledge you need to navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n

Please Help us keep up the good fight with a small gift.<\/strong><\/span><\/span><\/a><\/p>\n

Are you interested in making an automatic monthly gift?\u00a0<\/span><\/strong><\/span><\/p>\n

Visit this page<\/span><\/a>. Help us keep helping you\u2026 and help you stay safe on the Web.\u00a0<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

  Saturday Bonus Questions and Answers \u2013 041126 Seems like yesterday, the ground was white with snow, and going outside in the cold was an unpleasant experience. Now, the daffodils and tulips are blooming, the trees are budding; spring is here! And YES! You’re right! It IS Saturday, and time for another edition of our\u00a0 Saturday Bonus Questions\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":25613,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3764,1461,4424,1683,1751,4515,4410,1668,1678,1745,1,4488,3979,4509,1764,4390,4353,3948,4221,4299,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31876"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=31876"}],"version-history":[{"count":1,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31876\/revisions"}],"predecessor-version":[{"id":31877,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31876\/revisions\/31877"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/25613"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=31876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=31876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=31876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}