{"id":31937,"date":"2026-04-25T09:05:35","date_gmt":"2026-04-25T13:05:35","guid":{"rendered":"https:\/\/www.thundercloud.net\/infoave\/new\/?p=31937"},"modified":"2026-04-25T09:05:35","modified_gmt":"2026-04-25T13:05:35","slug":"saturday-bonus-questions-and-answers-042526","status":"publish","type":"post","link":"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-042526\/","title":{"rendered":"Saturday Bonus Questions and Answers \u2013 042526"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-size: 24pt; font-family: helvetica, arial, sans-serif;\"><strong>Saturday Bonus Questions and Answers \u2013 042526<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">It&#8217;s Saturday again, and time for another edition of our Saturday Bonus Questions &amp; Answers.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Today, as we do every Saturday, we\u2019re featuring some of the questions and answers from past issues of our <a href=\"https:\/\/thundercloud.net\/infoave\/join.htm\" target=\"_blank\" rel=\"noopener\">InfoAve Weekly<\/a> newsletters.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">These questions &amp; answers were selected at random from past InfoAve Weekly newsletters.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Please consider helping us out!<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If our computer support &amp; help, or our tips and tricks have helped you or made your computer life easier or more productive, please help us with a small donation. Your gifts allow us to continue to help you.\u00a0 Take a moment and help us if you can.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/donate23.png\" alt=\"Help us keep on helping you!\" \/><\/a><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\">Donate today and help us keep helping you!<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif; color: #008080;\"><strong>Saturday Bonus Questions and Answers \u2013 042526<\/strong><\/span><\/p>\n<hr \/>\n<div>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Cathy wants to know if it\u2019s safe to order online with her tablet <\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I was wondering how safe it is to order online with my tablet. I always use my desktop computer when I order online, but I never order online with my tablet.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Cathy. As long as you\u2019re careful and you order from your home wireless connection and not from public wireless (like a restaurant, airport, etc.), you should be just fine. If you do use public Wi-Fi, be sure to use a VPN. There are many browser-centric and free VPNs you can install and turn on and off in your browser. <a href=\"https:\/\/chromewebstore.google.com\/detail\/stay-secure-with-cybergho\/ffbkglfijbcbgblgflchnbphjdllaogb?hl=en\" target=\"_blank\" rel=\"noopener\">Here\u2019s one you can check out<\/a>.<\/span><\/p>\n<hr \/>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Jim wants to know what\u2019s wrong with LastPass<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have seen your article about leaving the free version of LastPass. Is there something wrong with the paid version?<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Jim. I don\u2019t believe we disparaged LastPass in any way. We were just answering the dozens of people who are using LastPass on different devices and who asked us if there was a good free alternative. I tested BitWarden for about a week, and at first, I was not impressed until I removed LastPass from one of my browsers and decided to cold turkey with BitWarden \u2013 then I was very impressed.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">That being said, it has recently been reported that LastPass for Android \u2013 tablets &amp; phones is not exactly on the up and up. The <a href=\"https:\/\/www.techradar.com\/news\/lastpass-android-app-has-some-sneaky-tracking-software-hidden-away\" target=\"_blank\" rel=\"noopener\">LastPass Android app has some sneaky tracking software hidden away<\/a>. It\u2019s bad enough when browsers track you \u2013 but I don\u2019t think I\u2019d want my password manager tracking me.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you want to pay for LastPass, that\u2019s fine \u2013 all we are saying is that BitWarden is a great free alternative.<\/span><\/p>\n<\/div>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Christine asks about the Brave security browser<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Emsisoft recently recommended the Brave browser. What is your opinion of Brave, and does Brave have TOR built in? Thank you. Christine<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Christine. Brave is yet another security browser \u2013 and like all other browsers and so-called \u201csecurity\u201d browsers, it has its flaws. But it\u2019s definitely usable. But if you plan on using it for Gmail, Amazon shopping, or any online shopping, etc., you\u2019re going to have to get used to signing into those websites each time you visit. Some folks would find that annoying \u2013 especially with Gmail.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Brave is a browser that is built on Chromium, just like Edge and Chrome, and dozens of other browsers. Brave has TOR built in. Keep in mind, governments and authorities are very well acquainted with TOR, and it\u2019s not as secure as it once was.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I\u2019d recommend Brave for advanced users who are aware of the disadvantages of privacy browsers. Additional privacy means less convenience. And I\u2019m not truly convinced that anything you do on the Web is \u201cprivate,\u201d and sometimes I wonder if a false sense of security and privacy isn\u2019t worse than always being watchful, alert, and wary.<\/span><\/p>\n<\/div>\n<hr \/>\n<\/div>\n<p><strong><a href=\"https:\/\/thundercloud.net\/direct\/\"><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\">We can fix your Windows computer\u2026 check out our low prices here!<\/span><\/a><\/strong><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Darlene asked about IMAP and POP3 email protocols<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I forgot the neat article on POP3 and IMAP. I don\u2019t remember learning that before. I remembered that Google kept messages, but I want to be sure my Comcast account is set up that way, as well. Question: How can I check my Comcast account to determine which system (protocol) it is using? Thanks a lot for explaining what the difference is. Darlene<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Darlene. You can look in your email program\u2019s server settings.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">IMAP will show the following:<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Incoming Mail Server Name: imap.comcast.net<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Incoming Mail Server Port Number: 993<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">POP3 will show the following:<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Incoming Mail Server Name: pop3.comcast.net<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Incoming Mail Server Port Number: 995<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I hope this helps you, Darlene.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><em>For those who have the same question, normally, but not always, IMAP or POP3 will be in the incoming server name.<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Sue needs to clear her backup drive, but she\u2019s having a problem<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi, I have gained so much insight from you in all these years and am so grateful you are still here for us! I have a question about File History and backups. My external drive is full (hopefully with backups), and now I need to delete most of it so I can continue to back up. I\u2019ve tried a couple of things that I found on the internet, which haven\u2019t worked. I get an error: \u201cCould not clean up File History data. Element not found\u201d. Is there another way I can get rid of these files and not have to mess with having to repair Win 10, which was a suggestion?<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Thanks so much, I always feel you\u2019ll have the answer \ud83d\ude42<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Hi Sue. You can right-click on the external (backup) drive and choose Format. Do a quick format on the drive, then set up File History again on that drive. You might need to reset File History for it to work correctly again.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">If you do need to reset File History, <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/problems-with-windows-10-file-history-try-resetting-it\/\" target=\"_blank\" rel=\"noopener\">see this page<\/a>.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We hope this helps you, Sue.<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">\u2014\u2014\u2014\u2014\u2013<\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Sue wrote back:<em> \u201cOh my gosh, TC, thank you so very much!! Of course, formatting!! Thanks for the link as well. Honestly, I hope you and Darcy know just how very much you are needed &amp; appreciated, and how you have saved our hair from being pulled out and our computers from being invaded. You consistently smarten us up for scams and safe downloads. I can\u2019t thank you enough. I\u2019ll be donating today! Sue.\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Darlene wants to know safe download sites and how to copy text from a touchscreen<\/strong><em><br \/>\n<\/em> \u2026Thanks so much for all the time and effort you spend giving us the images to illustrate what you are telling us to do when you answer all our questions. With all the problems that can come with aging, reading print can sometimes be impossible. The visual screens are a blessing because, countless times over the past 20 years, when following directions telling me how to fix something, the screen that I am supposed to see doesn\u2019t turn up. With your illustration to follow, we will know immediately that the program is at fault and that this fix isn\u2019t going to work. I know it will save *me* a ton of frustration.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I am having a great time reading back issues of the InfoAve Weekly and relearning a lot of neat stuff that my Swiss Cheese brain had allowed to escape, but I have two questions I haven\u2019t seen addressed so far.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Is there a place (or maybe more) where we can safely download Freeware without a bunch of unwanted programming being bundled in with it? The only site I remember you warning us about was CNet, but I think there were more. (I think you also warned us about some anti-virus programs coming with extras added.)<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">And finally, how can I highlight text to *copy* with a touchscreen laptop? One set of directions told me to touch the first and last words, but that did nothing. I am still googling. I hope you have the answer in your magical hat!<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">I\u2019m hoping you can come up with the answers! \u00a1Muchas Gracias! Darlene.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Thanks for your long-time support and your kind words.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Rather than giving you a list of all the bad sites, we\u2019ll give you the download sites we trust the most\u2026<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">1. Snapfiles <\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"https:\/\/www.snapfiles.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.snapfiles.com\/<\/a>\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">2. MajorGeeks <\/span><br \/>\n<span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"https:\/\/www.majorgeeks.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.majorgeeks.com\/<\/a><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">As for your question about copying from a touchscreen device. First for Windows touchscreens. Tap and hold the first word of text you want to copy until you see a circle icon, then move your finger to highlight the text you want.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">On tablets and smartphones, touch the first word you want to copy and then drag your finger across the text you want to copy. When you stop, a menu will appear with \u201cCopy\u201d, \u201cSelect all\u201d, and \u201cShare\u201d to copy, and a menu appears with \u201cCopy\u201d, \u201cSelect All\u201d (on Smartphones &amp; Tablets you\u2019ll all see \u201cShare\u201d in that menu.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I think that should answer your questions, but if not, let me know.<\/span><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2019\/ro2019.png\" alt=\"REG ORGANIZER\" width=\"386\" height=\"139\" \/><\/p>\n<p><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong><span style=\"font-family: helvetica, arial, sans-serif;\">Now available: Reg <\/span>Organizer 9.88<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you\u2019re entitled to a free version upgrade to Reg Organizer 9.88. It works great with Windows 10 and Windows 11!<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\"><strong>Save $14 on Reg Organizer right now!<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><a href=\"https:\/\/thundercloud.net\/ro\/\" target=\"_blank\" rel=\"noopener\">Reg Organizer \u2013 A Swiss Army Knife of Windows Tools \u2013 Works Great on Windows 10 and 11!<\/a><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>John wants to know how to clean up years\u2019 worth of Gmail email messages.<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Quite a long time ago, you had an article showing how we could clean up our old emails very quickly, rather than one at a time. I have probably got 10 years of emails in Gmail that I will never read again. I would appreciate it if you could show us how to do this again. Many Thanks.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi John. The <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/quick-way-to-jump-to-the-oldest-mail-in-a-gmail-folder\/\">article we wrote<\/a> was about how to jump from the newest to the oldest emails in Gmail. However, you can easily select all emails on a page just by checking a box.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Open Gmail to the page containing the emails you want to delete and tick the box at the top, as below;<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/deleteg.png\" alt=\"Cloudeight InfoAve\" width=\"503\" height=\"573\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Once you tick that box, all emails on the page will be selected. If there are any emails selected you don\u2019t want to delete, just remove the checkmark next to them. To delete the selected emails, just click on the trash can icon at the top and confirm you want to delete the selected emails.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/deleteg1.png\" alt=\"Cloudeight InfoAve\" width=\"471\" height=\"571\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You can delete up to 100 emails at a time using this method.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, John.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Mona has problems installing a scanner<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When I try to install the software that came with the photo scanner that I purchased, I receive the following message:<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/mona-error.png\" alt=\"Cloudeight InfoAve\" width=\"450\" height=\"314\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I had a \u2018live chat\u2019 with the scanner manufacturer, PlusTek, regarding the ePhoto Z300 scanner that I purchased. It was suggested that they suspect that the problem is a corrupted system file. Does that make sense? They gave me the link to download the driver. I am having no success and looking for help.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks for your anticipated help. Over my many years on my computer, I don\u2019t recall ever having an installation problem like this. Mona.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Mona. We\u2019ll try to help. Here are some ideas.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Turn off your computer and leave it off for 5 minutes \u2013 then restart it.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Run both SFC and DISM scans as <a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/one-way-to-repair-corrupted-windows-10-system-files\/\" target=\"_blank\" rel=\"noopener\">outlined on this page<\/a>. Be sure to restart your computer after running both.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Next, right-click on the scanner installation\/driver exe and choose \u201cRun as administrator\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">If that does not work, restart your computer, re-download the installation software from <a href=\"https:\/\/plustek.com\/us\/products\/film-photo-scanners\/ephoto-z300\/support.php\" target=\"_blank\" rel=\"noopener\">https:\/\/plustek.com\/us\/products\/film-photo-scanners\/ephoto-z300\/support.php<\/a>, and try to install it. This is a zip file with an installer package in it. Unzip it, then right-click on the installer and choose \u201cRun as administrator\u201d.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I think it\u2019s sad that the company blames you\/your computer \u2013 instead of helping you. I\u2019m sure they have heard of this issue before.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Let us know if this helps you.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Mona wrote back: <em>\u201cGood Morning, TC. My most sincere gratitude to you for the &#8216;extra mile&#8217; that you did to help guide me through my installation problem. Your detailed ideas were exactly what did the trick, and my scanner is on a roll. I do admit that there are times when I read instructions online, and the technical wording leaves me \u2018clueless\u2019. I was able to follow your step-by-step instructions, and all is well. Even with the challenge, the scanner is A-1. I now have a reliable scanner for slides, and this one scans paper photographs, as well as tools for adjusting and rejuvenating the scanned photos. Enjoy your day\u2026 stay well\u2026 Mona B.\u201d<\/em><\/span><\/p>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Raymond asks about getting MS Office cheaply<br \/>\n<\/strong>Hi Darcy &amp; TC. I hope you\u2019re safe and well. My wife and I have purchased a new PC. We need MS Office Pro 2019. It was about $440 from Microsoft. We have to have MS Office due to the nature of the work my wife does at her School District. I have been looking online, and a download starts from as little as $40. I know there are a lot of scammers out there. We just need the Pro version for one PC. Do you know any reputable sellers out there that can save us a few dollars? Thank You, Raymond.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Raymond. If you see a copy of MS Office for $40, you can be sure it\u2019s not a legal copy. Many times, foreign actors buy up RTM bulk licenses, which are valid only for the companies that purchase them, then resell the bulk licenses as individual licenses. Microsoft has a team assigned specifically to look for and find these bad actors and then invalidate the bulk license. And if you purchase one of these, if the illegal use of the license is discovered, the Office will stop working.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The far better option is the one that Darcy and I use, and that is Microsoft 365, which you get directly from Microsoft. You can buy Microsoft 365 for one computer for $99.99 a year (or $9.99 monthly). It\u2019s the full set of Microsoft Office programs, including Word, Excel, PowerPoint, OneNote, Outlook, Money in Excel, and more. And as long as your subscription is active, you always have the latest version of all office programs. For $99.99 a year or $9.99 a month, you can use MS Office on up to 6 computers.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Another nice feature of Microsoft 365 is that you get 1 terabyte (about 1000 gigabytes) of OneDrive cloud storage for backing up your files.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We both have the $9.99 monthly subscription.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong> <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/buy\/compare-all-microsoft-365-products?tab=1\" target=\"_blank\" rel=\"noopener\">You can learn more here.<\/a><\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I hope this helps you, Raymond.<\/span><\/p>\n<hr \/>\n<h3 class=\"auto-style54\"><span class=\"auto-style9\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><span class=\"auto-style1\"><span class=\"normaltext\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021.png\" alt=\"Please help us with a small donataion.\" width=\"560\" height=\"186\" \/><\/span><\/span><\/span><\/h3>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>THANK YOU FOR HELPING US!<br \/>\n<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week, we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, help you navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style1\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><a href=\"https:\/\/thundercloud.net\/donation.htm\"><strong>Please help us keep up the good fight with a small gift.<\/strong><\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Would you be interested in making an automatic monthly gift?\u00a0<a href=\"https:\/\/thundercloud.net\/gift\/\">Visit this page<\/a>. Please help us continue to help you\u2026 and help us keep you safe on the Web.<\/span><\/p>\n<div>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><span class=\"auto-style1\"><strong>Patsy needs a USB Wi-Fi adapter, but doesn\u2019t know which one to get<br \/>\n<\/strong><\/span>I have difficulty with my laptop connecting to the internet. If a USB wifi adaptor bypasses my laptop&#8217;s wireless adapter and connects automatically, I need to get one. But I have no idea which one to purchase \u2014 a 2.4 USB, 3. USB \u2014 600- Mbps \u2013 12 or 1500 Mbps?All that tells me nothing. My laptop (HP Elite Windows 10) is an older one, and I have no idea what I should get that would be strong enough to get me on the internet when I start the computer. I\u2019m tired of having to go to the Internet access site and work it until it connects. If it says connected, the laptop is not on the internet. If it says disconnected, the laptop is on the internet. What do I need to look for in a USB Wi-Fi adapter?<\/span><\/p>\n<\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Our answer<br \/>\n<\/span><\/strong><\/span><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Patsy, Don\u2019t worry about the numbers. What you want is fast enough and plug-and-play (no need to download drivers). So, I have a plug-and-play ($9) USB Wi-Fi adapter on the computer I\u2019m using right now, and I\u2019m getting speeds of 425 Mbps of the 500 Mbps promised by my ISP. Your speed will depend on the Internet speed provided by your ISP.<\/span><\/p>\n<div>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">So, to make things easy for you, I\u2019ve done some shopping for you. <a href=\"https:\/\/www.amazon.com\/LOTEKOO-300Mbps-Adapter-Wireless-Network\/dp\/B06Y24GDR8\/\"> Here\u2019s a plug-and-play USB Wi-Fi adapter for Windows 10 or Windows 11 <\/a>for less than $10 from Amazon. It\u2019s rated 4 stars by 1600+ purchasers. All you have to do is plug it into a USB port on your computer. You\u2019ll see it will ask if you want to run the software installer setup, and once you do that, you\u2019ll see your internet connection as WiFi2. It\u2019s really simple and really inexpensive. It will provide you with speeds up to 300 Mbps \u2013 if your provider offers speeds that fast.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Patsy.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014\u2014\u2013<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Patsy wrote back\u2026<em>\u201cThank you for the quick response and the valuable info. Patsy<\/em><\/span><\/p>\n<\/div>\n<hr \/>\n<p><span class=\"auto-style1\" style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Marty wants to know the best way to uninstall (remove) a printer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Darcy and TC.\u00a0 My dad turned me on to you folks many years ago, before he passed.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I\u2019m indebted to you for all I\u2019ve learned from reading your articles and replies to others over these many years. I feel like you\u2019re \u201cfamily\u201d in the way you relate to us and help us.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">My question is: what is \u201cthe best way\u201d to uninstall a printer? I know from Googling it that there are several ways, but some are more thorough and work better. I recently had to remove a printer that I purchased but was unhappy with and needed to return \u2013 and I started with \u201csettings\u201d&gt;\u201d printers and scanners\u201d and ended up choosing \u201cremove\u201d when I selected it. When I restarted my PC, it reappeared again, and I had to take a different route, first by removing some software it had installed along with the drivers for the printer. I bought another printer but am gun-shy now, and wanted your advice on how best to remove it should I need to. Please feel free to streamline my question should you decide to post it in the Saturday Q&amp;A newsletter. Thanks for all your help down through the years, you\u2019re \u201cthe best of the best\u201d. -Marty<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style1\">Our answer<\/span><\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Marty. Thanks for your nice comments. We enjoyed working with your dad and were sad to hear of his passing.<\/span><\/p>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The correct way to uninstall a printer is the way you did it. Settings &gt;Printers &amp; scanners&gt; click on the printer and select remove. You can then remove the printer driver(s) this way.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Open the Printers and Scanners page in Settings.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Scroll down and click the Print Server properties link.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on the \u201cDrivers\u201d tab at the top.<\/span><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Click on the printer you want to remove the driver(s) for and click the \u201cRemove\u201d button at the bottom.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/removeprinter.png\" alt=\"\" align=\"bottom\" border=\"0\" hspace=\"0\" \/><\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">You\u2019ll get a warning message that removing the driver will prevent the device from working, which is OK since you\u2019ve uninstalled it anyway.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">In the next dialog, \u201cRemove Driver And Package,\u201d make sure \u201cRemove driver and driver package\u201d is selected, then click \u201cOK\u201d.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><img decoding=\"async\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2023\/removeprinter1.png\" alt=\"\" align=\"bottom\" border=\"0\" hspace=\"0\" \/><\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When this has been completed, immediately restart your computer. After you\u2019ve restarted, check to see if the printer you uninstalled is still there\u2026 it should not be.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Marty.<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">\u2014\u2014\u2014-<\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Marty wrote back\u2026<em>\u201cThank you so much, TC!!! \u2013 and thank you for your kind words about my dad, that meant a lot. My screen layout may be slightly different than yours (I\u2019m running Win10 V 22H2) and instead of \u201cscrolling down\u201d on the Printers &amp; scanners page, I found the link for \u201cPrint server properties\u201d off to the right side under \u201cRelated settings\u201d \u2013 but everything else was just as your instructions and screenshots said.\u00a0 Again, thank you so much for such a speedy reply. You\u2019ve taken a weight off my mind, one less thing to worry about.\u00a0 You truly mean a lot to all of us. Have a blessed day. Marty.\u201d<\/em><\/span><\/div>\n<hr \/>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Sam wants to save our articles with images in MS Word, but the images don\u2019t show up<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">I have been receiving your weekly InfoAve newsletter since day one. I wish to save many of your articles in a file, so I copy and paste them into Word. Most times, there are wonderful illustrations of what to do, but they don\u2019t show up. All I can copy is a blank square and a little icon in the top left-hand corner. Is there any way that I can copy and save these articles and include the illustrations? Thank you to two of my favorite people.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong>Our answer<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Hi Sam. Thanks for your very nice comments.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">The images in our newsletter are stored on a web server. For you to use them in a local file (like a Word.doc), save the images to your hard drive and then insert them into the document. You can save any image from our newsletters by right-clicking the image and choosing \u201cSave image as\u201d or \u201cSave picture as\u201d (depending on the browser you use), then save the images to a folder on your computer. We suggest you create a folder to store them in so you\u2019ll always remember where they are.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Also, almost all of our articles are archived <a href=\"https:\/\/thundercloud.net\/infoave\/new\/\" target=\"_blank\" rel=\"noopener\">on our website<\/a>\u2026 and the site has a great search engine, so it\u2019s easy to find what you\u2019re looking for.<\/span><\/p>\n<p><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">We hope this helps you, Sam.<\/span><\/p>\n<hr \/>\n<p class=\"auto-style809\"><span style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong><span style=\"font-family: helvetica, arial, sans-serif;\">Don\u2019t need any of our products or services right<\/span> now?<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/thundercloud.net\/infoave\/images\/2021\/donate2021.png\" alt=\"Cloudeight Winter Donation Drive\" \/><\/a><br class=\"auto-style13\" \/><br class=\"auto-style13\" \/><span class=\"auto-style808\" style=\"font-size: 18pt; font-family: helvetica, arial, sans-serif;\"><strong>Please help us to keep on helping you!<\/strong><\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Did you know that we provide support to thousands of people? Every week, we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.<\/span><\/p>\n<p class=\"auto-style13\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\">Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide the knowledge you need to navigate the Web safely, provide suggestions for safe, free software and websites, and help you get more out of your PC.<\/span><\/p>\n<p class=\"auto-style13\"><a href=\"http:\/\/thundercloud.net\/donation.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 18pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">P<strong>lease help us keep up the good fight with a small gift.<\/strong><\/span><\/span><\/a><\/p>\n<p class=\"auto-style8\"><span style=\"font-size: 14pt; font-family: helvetica, arial, sans-serif;\"><strong><span class=\"auto-style12\">Are you interested in making an automatic monthly gift?\u00a0<\/span><\/strong><\/span><\/p>\n<p class=\"auto-style8\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><a href=\"http:\/\/thundercloud.net\/gift\/\" target=\"_blank\" rel=\"noopener\"><span class=\"auto-style12\">Visit this page<\/span><\/a><span class=\"auto-style12\">. Help us keep helping you\u2026 and help you stay safe on the Web.\u00a0<\/span><\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Saturday Bonus Questions and Answers \u2013 042526 It&#8217;s Saturday again, and time for another edition of our Saturday Bonus Questions &amp; Answers. Today, as we do every Saturday, we\u2019re featuring some of the questions and answers from past issues of our InfoAve Weekly newsletters.\u00a0 These questions &amp; answers were selected at random from past InfoAve Weekly newsletters.\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.thundercloud.net\/infoave\/new\/saturday-bonus-questions-and-answers-042526\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":25613,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1655,3770,3764,4440,1462,1461,1683,1751,2883,1678,2509,1,4488,2641,4525,4485,2501,3948,4299,3602,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31937"}],"collection":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/comments?post=31937"}],"version-history":[{"count":1,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31937\/revisions"}],"predecessor-version":[{"id":31938,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/posts\/31937\/revisions\/31938"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media\/25613"}],"wp:attachment":[{"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/media?parent=31937"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/categories?post=31937"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thundercloud.net\/infoave\/new\/wp-json\/wp\/v2\/tags?post=31937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}